The complaint has been investigated and
resolved to the customer's satisfactionResolved BrandsMart USA — don't be awed about the price
resolved to the customer's satisfaction
Having worked for this dismal company I should let you know the following. Most of the items sold are rejects from the factory. Check the serial number, if it has an r in it, it is rebuilt. I have seen people reject a TV because it had scratches on it and its just boxed back up and put in the back, especially if Jackson, the manager of the dock is working, at Deerfield Beach store. Then they wait for someone that is in hurry and can't wait for the box to be opened and the poor guy ends up with it. If you are buying a TV and it's got fingerprints all over the edges then its rebuilt or someone rejected it. Be aware, the price might be good, but the company sells what others won't.