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Customer Service

+1 800 432 8579 (Customer Service)
+1 305 624 5400 (Miami, FL)
+1 786 401 1700 (Kendall Dadeland, FL)
+1 786 242 6200 (South Miami, FL)
+1 954 846 0000 (Sunrise, FL)
+1 561 682 3000 (West Palm Beach, FL)
+1 954 698 1000 (Deerfield Beach, FL)
+1 770 389 6100 (Stockbridge, GA)
+1 770 452 9500 (Atlanta, GA)
+1 954 327 6600 (Davie, FL)
3200 SW 42 St.
Fort Lauderdale, Florida
United States - 33312
Miami, FL
Palmetto and 47 Ave. Exit, 4320 NW 167 Street, Miami, FL 33054

Kendall Dadeland, FL
Across from Dadeland Mall, 7260 North Kendall Drive, Kendall Dadeland, FL 33156

South Miami, FL
US-1 and SW 159th St., 16051 S Dixie Highway, South Miami, FL 33157

Sunrise, FL
At the Sawgrass Mills Mall Flamingo Rd Entrance, 12801 W Sunrise Boulevard, Sunrise, FL 33323
 
West Palm Beach, FL
Off I-95 and Palm Beach Lakes Boulevard, 751 Executive Center Drive, West Palm Beach, FL 33401
 
Deerfield Beach, FL
I-95 and SW 10 Street, 821 Natura Boulevard, Deerfield Beach, FL 33441
 
Stockbridge, GA
I-75 & State Road 138, 4000 Mount Zion Parkway, Stockbridge, GA 30281
 
Atlanta, GA
I-285 & Peachtree Industrial Blvd, 5000 Motors Industrial Way, Atlanta, GA 30360
 
Davie, FL
SW Corner of Griffin and 441, 4815 S State Road 7, Davie, FL 33314

Complaints & Reviews

horrible service

When Brandsmart initially told me that the earliest service call for someone to repair my brand new washer was a week and a half from the date I called, while irritated, I figured what can I do? Then they tell me that they have two windows: from 7-12, and from 12-7, that I'd have to be home waiting for the person, I was forced to move the date another four days to a weekend.

After juggling my schedule, canceling things I really wanted to attend, going home early on a Friday night, etc, I wait. And I wait. 11:30 am I call, and they tell me he'll be there before 1:00. 1:30 I call, and they tell me its now an afternoon call, so he'll be there before 7. Are you [censored]ing kidding me?

How can service be so idiotic? I'd buy elsewhere for my next appliance. No question.

  • Ey
    Eydie Bowe Nov 12, 2009

    Customer Service

    Company information:
    BrandsMart U.S.A.
    Florida
    United States

    My name is Eydie Bowe, and I am V.P. of Customer Operations for BrandsMart U.S.A.
    Customer Service is our #1 priority.

    If you have any problems and or concerns, please direct these to my attention.
    Here is my direct line 954-797-4030,
    or via my email address: [email protected]
    It would truly be my pleasure to assist you.

    Sincerely,
    Eydie Bowe
    VP of Customer Operations
    BrandsMart U.S.A.

    0 Votes
  • Ca
    CAROLINA MININO Dec 03, 2009

    You have to do something, because your customer service is very bad it is a shame that a so big company don't have a good customer service.PLEASE DO SOMETHING

    0 Votes

turned down for credit and sent necessary info to ge consumer finance

I reapplied for an instore credit card from brandsmart and was denied. A few days later I received a letter...

delivery & customer service

Purchased a washing machine on 10-26-09. Was told I would receive a call night before to make delivery. I...

warranty bait and switch

Beware of baitnswitch mart!!! Brandsmart is a joke! Brandsmart employees sell you a warranty package that they tell you covers up to $2500 for parts and labor on a particular tv. Then when a lamp burns out, the pathetic warranty company that brandsmart uses tell you that it is not covered under the warranty and that I should have purchased a lamp warranty. A separate warranty to cover another part. Wtf! Does brandsmart really believe their employees will explain that their are 2 different warranties. Hell, their employees probably don't know that their is separate coverage. Hoodwinked by a low class retailer!! I will never purchase another product from brandsmart again, period!!

very poor warranty and customer service

I bought my mitsubishi 57 inch dlp 1080p television from brandsmart usa in stockbridge, ga back in november 2007. I bought the extended warranty for the tv as well as the warranty on the "lamp" that is inside the tv. Well, on saturday, july 25th, 2009, the lamp burned out. I called customer service the same day to get a new one coming.

I was actually thinking this would be something to where someone would actually come out and replace the lamp for me. But I found out that this type of repair is considered "consumer repairable". So basically all they can do is ship the lamp to me and I would have to do the repair myself. Which was no big deal, they would ship the lamp ups ground for free, and there would be a 35 dollar charge to have it shipped overnight. He said it would not take longer than 5 days, 3 at best.

Well now it's thursday, july 30th and still no lamp. I called customer service again, and apparently there was an issue with the warranty. Both the lamp and the tv warranty were supposed to be "5 years". But the lamp warranty they had as 3 years, so because of this internal error, they had not shipped my lamp yet! And it took me calling them, before they were going to fix it!! I was getting furious at this point and they agreed b/c this was their fault, that they would ship it overnight at their expense, but they explained it may take a couple days to get the warranty issue fixed.

Now it's tuesday, august 4th, I called again, and apparently the warranty issue was corrected, but they were waiting on approval for the overnight shipment!!! Which was already approved by a supervisor the week before! Course now i'm realizing I should have gotten that supervisor's name. Anyways they were supposed to call me after it was approved. No call back. I called again this morning, wednesday, august 5th, and apparently they have sent the order in as a ground shipment!!! I left the "manager" a voice mail but of course, no call back.

So with this kind of poor customer service and poor service from the supervisors, I have decided to never buy anything from brandsmart again!!!

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customer service

My name is Eydie Bowe, and I am V.P. of Customer Operations for BrandsMart U.S.A.
Customer Service is our #1 priority.

If you have any problems and or concerns, please direct these to my attention.
Here is my direct line [protected],
or via my email address: eydie.[protected]@bm1.brandsmart.com
It would truly be my pleasure to assist you.

Sincerely,
Eydie Bowe
VP of Customer Operations
BrandsMart U.S.A.

  • Ki
    kimstar Dec 21, 2010

    Absolutely useless. This posting by BrandsMart is an attempt to look like they care. I had a repair under warranty - waited 3 months to get fixed (at least 25 phone calls, of which 20 of the agents were rude and many hung up on me), The unit is not working again after 1 month. I was promised a call last night between 5-8p to set an appointment for today. Never received the phone call. I also called Eydie Bowe and left a message yesterday too and never received a phone call. They may have the lowest prices, but they haev the worst customer service. Low prices do not keep customers - service does!

    0 Votes
  • I should have gone to sears

    0 Votes

no cust. service

I spoke to a customer service rep Tasha in the repair and maintenance department that needs manners. i called to get a time as to when the tech would be at my house i was told noon to 5pm she basically called me a liar and that she said up to 7pm. The Perlmans need to hire people that are customer service oriented.

  • Ey
    Eydie Bowe Jul 31, 2009

    Dear Daniel,

    Customer service is our number 1 priority!!

    Thank you for taking your time to share your comments and concerns with us.
    We can report to you that we have taken the appropriate with this employee.

    Should you have any additional questions or concerns please do not hesitate to contact me directly.

    Eydie Bowe
    VP of Customer Operations
    BrandsMart U.S.A.

    0 Votes

horrible!

They have the Worst people covering the repair center a month later and still dont have my tv fixed! And some...

warranty on tv

I purchased a 32" sharp aquas tv and was very happy with it, I also purchased the 36 month warranty from...

customer service

Dear BrandsMart U.S.A. Valued Customer,
My name is Eydie Bowe, and I am V.P. of Customer Operations for BrandsMart U.S.A.
Customer Service is our #1 priority.
If you have any problems and or concerns, please direct these to my attention.
Here is my direct line [protected], or via my email address: eydie.[protected]@bm1.brandsmart.com
It would truly be my pleasure to assist you.
Sincerely,
Eydie Bowe
VP of Customer Operations
BrandsMart U.S.A.

  • Ma
    Marcy Johnson Nov 02, 2019

    Bought a couch this morning at the WPB store . Our salesman was Raymond Riley and you need to know what an excellent salesperson he is. He was pleasant, personable and very helpful. I would recommend him highly to my friends needing to buy at Brandsmart!

    Marcy Johnson

    1 Votes

sorry eydie bowe vice president

But "my policy" is that i don't call vp's just like "your policy" is you don't...

poor service - baitandswitchmart

Don't buy from this company. This makes the third time I have stopped in for an item that was advertised. Today's episode was a small freezer that I wanted, shown in the add for approx. $129 and then there was a mail-in rebate so the final price was somewhere about $118. Just as I figured "they were out of that one.

I asked for a rain check. They said they"don't do rain checks"but I could however buy the item and whenever it comes in then I can come to pick it up. When does it come in? The salesman that was"helping" me said 3 to 4 weeks. I asked another and he said 6 weeks. Seems like a long time to wait for something. I went to the customer service office and complained that once again they did not have the advertised item and they would not issue a rain check.
Oh by the way - the did have the next one higher for about $138. That one they did have.
Don't shop here. They purposely run sales and advertise items that they don't sell just to get you in the store. Then when you show them the add they say that they don't have it and try to sell you something else. I would never have said this but this is the third (And final) time that this happened to me at this store. I will never go back. I hope they go out of business.
Nick

poor customer service

I recently purchased a Samsung Plasma TV. The first one they brought out had scratches. The second one also had scratches. Another customer noticed it and pointed it out to me twice. He explained that Brandsmart is known for selling rejected refurbished products. He went on further to explain which make perfect sense to me know, that they open the boxed TV's so when you go home and detect the problems yourself you won't come back and claim they were there since you inspected the product. Since the first and second TV's had scratches on the upper left hand corner, I accepted it. I later tried to return it and they would not accept it since it was beyond the 5 day policy. I explained to the Manager of the TV department that the TV is brand new and in the box, never opened. He continually interupted me as I tried to explain that I have bought over $5K of merchandise in the past month, "no one can refund you the money". The sales person never mentioned a 5 day policy. I called customer service and they would not tell me the return policy on HDTV's without looking up my telephone number and verifying the receipt which tells me they don't have a general policy. I also bought a refrigerator which turned out to have a defect. They first asked if I had the boxes and later stated that the service dept rep would have to come by otherwise I would be charged a 20% restocking fee. The problem is intermittent so I've held off on the service call. My Ex purchased and had to exchange several washers since they all had some kind of defect. I have seen people after people being rejected in their attempt to return merchandise. Brandsmart now has a zero day return policy on some product (Buyer Beware). If you can find another provider on the internet or locally do so. Dealing with this company should be a last resort. I have learned my lesson. Always ask the details of the return policy from buying from this retailer. I recently noticed someone trying to return an mp3 player and they wouldn't take it back. That day, everyone got their returns rejected. Oh, and by all means, make sure you count each and every screw and part when trying to make a refund. They will look for any excuse in order to try to wiggle themselves out of having to make a refund. In my opinion, they would rather lose a customer than to lose a sale. It will catch up to them sooner or later.

  • Ey
    Eydie Bowe Mar 06, 2009

    Dear Robert,

    My name is Eydie Bowe, VP of Customer Operations, BrandsMart U.S.A.

    Customer Service is #1, in our company, please contact me directly at:
    954-797-4000 or by emal
    [email protected]

    0 Votes

refusal to refund money

On 9/27/08, less than 30 days of the purchase(9/6/2008), I try to return the microwave because the door did...

defective fridge

I purchased a Frigidaire Refrigerator on 7/5/08 it was delivered to my home on 7/8/08, I live alone and I went on vacation 2 days later on the 10th and was back home on 7/30/08, shortly after, I noticed that the panel around the water and ice dispenser on the door (outside) started to separate from the fridge, I visited a friend who had the exact same fridge for only a few months and she was having the exact same problem on hers. Since this seem to be a problem inherent in this line I told Brandsmart I wanted to change this fridge and get a different one, I was told that because it was a cosmetic problem and the 30 day return period had expired they would not do that, but they would send a tech to look at it and glue it back. When the tech came I told them I wanted to change the fridge not glue it as this is a $1600 brand new fridge and should be in perfect condition. A few days later I noticed there was frost accumulating inside the freezer around the ice dispenser. When I contacted Brandsmart, I was told again they would not change it, but would send another tech to look at it. I have contacted the company directly and have gone to the store and spoken with the saleperson and the manager. Nothing has been resolved, I paid a lot of money for a new fridge not a refurbished one, this store is making it difficult in the hopes that I will give up, its not right. I feel that as the consumer I should have some rights also.

customer service

Dear BrandsMart U.S. A. Customer, My name is Eydie Bowe, and I am V.P. of Customer Operations for...

don't be awed about the price

Having worked for this dismal company I should let you know the following. Most of the items sold are rejects from the factory. Check the serial number, if it has an r in it, it is rebuilt. I have seen people reject a TV because it had scratches on it and its just boxed back up and put in the back, especially if Jackson, the manager of the dock is working, at Deerfield Beach store. Then they wait for someone that is in hurry and can't wait for the box to be opened and the poor guy ends up with it. If you are buying a TV and it's got fingerprints all over the edges then its rebuilt or someone rejected it. Be aware, the price might be good, but the company sells what others won't.

  • Ms
    ms.ramas Oct 02, 2008
    This comment was posted by
    a verified customer
    Verified customer

    why it is too hard to pay a bill? there is nothing that says
    "pay mi bill"or something like that, or a link to somewhere around the website, can someone help me in this?

    0 Votes
  • Ec
    ECC Oct 04, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have been in the retail electronics business for over 30 years.This person Who ever he or she is dos not have a clue about what they are talking about.I have walked all over this store and see the inventory.All the merchandise they sell is new.They have no reason to sell refurbished as new the penalty is too great and the risk to high.If they do sell a refurbished product there is no need to conceal it.The manufacturer stands behind it the same way as new.If you has a big thriving business what would you gain by misleading your customers especially in today's economy when competition is so fierce.What i will agree may happen and it happens all the time is a customer buys a product and takes it home and gets buyers remorse especially if it is a big ticket item.The item is new the customer just changed his mind.What they should do is sell at a discount as open box return and then you will know what you are buying.there is your explanation for the finger prints sherlock!

    -2 Votes
  • Ro
    Robert Feb 28, 2009

    I totally agree with the former Brandsmart employee. I purchased a Samsung Plasma TV and the person next to me noticed it was scratched. I rejected it and they brought another one. The second one also had scratches as well. I accepted the second one. I later wanted to return it and they would not allow me to do so. The stated it had a 5 day return policy. The sales person never mentioned that. Watch out for the receipted you sign on the digital signature scanner. You're signing a purchase contract that states the terms on a document that is printed after you sign it.

    0 Votes
  • An
    angeduzt4386 Dec 17, 2009
    This comment was posted by
    a verified customer
    Verified customer

    I agree with the former Brandsmart employee too! I bought a Samsung 58' Plasma TV for $3000.00 in May, 2009. In ONE MONTH the TV stopped working. I called the costumer service number for Brandsmart and asked them about the return policy and they said we had one month to get are money back. We boxed up the TV and took it back to the Deerfield store and they told use we had 5 days to return the TV to get a full return. And the options they gave us were store credit or they will exchange it for the same TV. We want up to the register to do the exchange and I like they hire people that no other store would. Because they guy was tiring to get us to pay $300.00 more for the TV. It was an even exchange!! What didn't he get from it. So, after all they we want to the loading dock and 3 of the TV's they opened for us to looked at all there screens we cracked. They last one they had was fine so we took it. Well, 2 months after that the TV stopped working again. We were for tired of Brandsmart we want through Samsung to get the TV fixed. Well 2 months after the second problem the TV once again stopped!! I never had a problem with TV's. The believe that there is something going on with Brandsmart that they aren't disclosing and they handle they products poorly. I will never buy from a store that only has a 5 day exchange period.

    1 Votes
  • An
    Ana F Jan 05, 2010

    I totally agree with this post:

    On December 19th, 2009 my boyfriend and I purchased a 32” LG HD LCD TV. I was asked to pick up the television from the warehouse. At the warehouse I was shown the front of the television and then the TV was placed inside the box by the warehouse employee. At no time did I feel it necessary to inspect the television completely or to confirm that the serial number on the box matched the serial number on the television. Since this television was purchased as a gift it was left in the box. The box was not opened again and the television was not inspected until January 2nd because I was on vacation. On January 2nd I realized that the television inside the box was a floor model and was scratched on the sides. The box is also missing the remote control for the television. I went to the store where the television was purchased and requested an exchange. I was told by the store employee that the serial number of the television inside the box did not match the serial number on the box and an exchange was not possible. I requested to speak to a manager who informed me of the same thing. I then requested to speak to a store manager. I waited for over an hour for the store manager to speak to me. At no time during the wait was I approached by anyone to let me know what the delay was. When the store manager appeared after an hour I was told that the television inside the box was not the television I had purchased. I found this statement very insulting and requested proof of what he was saying. He told me the video from the warehouse proved this was in fact what had happened. Since he was accusing me of either stealing or scamming the store I asked if I could see the video with a store security. He then informed me that if he called security it was to escort me out of the store. I called Metro-Dade Police to try to clear up the matter. The officers asked to see the video and according to them they can see the warehouse employee’s back. They see him taking a television out of the box and me nodding yes and then loading the television in the car. I purchased a brand new item from a big department store and never expected to be involved in this ordeal. STAY AWAY FROM BRANDSMART!!!

    0 Votes
  • Ro
    RonaldW Dec 25, 2010

    Purchased several items there in past years and it reminded me of a cheap hustling car lot. The material even though inside a new looking box/package was I believe were definitely used or sold and returned. On one piece and equipment I found a piece of gum that had dried to it. This was used stuff that had been returned and sold again.

    This Best Buy is similar. I was looking at computers and they told me that to get rid of the "advertisements and pop-ups" that are on the screen it would cost $ 50.00. This is a new computer and that should be taken care of by the store. A friend took her computer in for service and after $ 500.00 it still was no good. A private technician later solved the problem for half that. She spent over $ 750.00 to solve the compuer problem.

    0 Votes

dishonesty

On January 23, 2008 I bought a Frigidaire Range and Microwave. The salesman was Mr. Carlos Garcia. The range...

service

Ok guys what you think he is trying to hide? Well as an employee I know and I can tell you he is hiding the truth about brandsmart usa (bad service and the worst customer service in florida.) Well let me know what you guys think...

  • Li
    Lisa Stoner Jan 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Brandsmart has the worst customer service I have ever encountered. I have a high end washing machine that was:

    Purchased in July
    Broke less than a month later in August
    Have had the service department out multiple times . On several occasions they came out to confirm that the machine was broken, but did not have the parts required to fix it

    I have intermittently been washing clothes in the sink over the last few months, as Brandsmart refuses to take the appliance back . At this point I have to believe that the time and labor spent coming out here exceed the value of the machine.

    Do not buy anything of real value at Brandsmart,,,,, any discount if far outweighed by the incredibly poor service.

    0 Votes
  • Da
    David Huntzinger Jun 17, 2017
    This comment was posted by
    a verified customer
    Verified customer

    @Lisa Stoner I am curious to know if Brandsmart ever resolved this issue to your satisfaction? When they came to fix my washer an unethical dishonest repair technician was in my home and he decided the best way to fix a leaky washer was to put a whole role of paper towels and cloth towels in the bottom of my washer which over time caused the bottom to rust out. I went through the process with the warranty company Warrantech who subsequently denied my claim without even sending someone to my home. I encourage you to help me expose the fraudulent activities of their warranty company and their service technicians and the senior leaders of brandsmart who are aware of these issues but do nothing to correct or satisfy the customer. There is a fast and simple way to let the Florida State Attorney General's office investigate your concerns. If enough of us file complaints perhaps we will get justice or at the very least force brandsmart to operate in a more ethical manner. Here is the link to Pam Bondi's Office to file your complaint on line. Best of Luck. David
    http://myfloridalegal.com/Contact.nsf/Contact?OpenForm&Section=Consumer_Protection_Division

    1 Votes
  • Re
    Renee Rapaport Feb 05, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have had 2 appliances delivered withing the past 2 weeks. Both times I was called the day before between stating delivery was to be between 10- and 3. Of course no show until after 4 for the 1st one (after making many phone calls to customer service). The other was after 6. Same scenerio both times. I have tried to communicate with customer service and I was hung up on put back into the main menu and when I finally called Eydie Bowe who lists herself as VP of Customer Operations she refused to get on the phone - I left a lenghty voice mail for her to return my call which she never did. As it stands right now, I will have to pay again for installation for my dishwaser as delivery was to late for who I hired as Brands Mart does not install dishwashers. There customer service is the worst - they are rude individuals who do not know how to speak to customers no less know how to diffuse a situation.

    0 Votes
  • Ma
    Marc Feb 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I bought a microwave at Brandsmart in West Palm Beach, along with a service contract and extended warranty. The keypad went bad, so a maintenance man came out to my house to repair it. He couldn't repair it at my house, so he took it with him to repair at the servicing center. After a few weeks, the microwave was returned. The new keypad was installed incorrectly, and the unit had several scratches on the side, top, and front door, which is stainless steel. After numerous phone calls, a new keypad was ordered and subsequently replaced. But the scratches have yet to be repaired. Several STILL UNRESPONDED TO phone calls have been placed to Ed Fernandez, Supervisor of the service department in Hollywood, and his supervisor, Cosmo Adamo. APPARENTLY EITHER THEY DON'T SPEAK ENGLISH OR THEY DON'T KNOW HOW TO USE A PHONE. All I can say is I WILL NEVER PURCHASE ANOTHER ITEM FROM BRANDSMART. Obviously they don't take their customer service too seriously. I definitely agree with the previous writer, they don't return calls and they just flat don't care............bottom line: once you're out of the store, you're on your own.

    -1 Votes
  • Mi
    Micky Feb 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    But... the prices are really really good. And the stores are always full.

    0 Votes
  • Ro
    Roman Mar 06, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Stay away from Brandsmart. Customer service needs to improve or they will loose customer pretty soon. They lost me.

    0 Votes
  • Wi
    william&gloria Davis Mar 31, 2008
    This comment was posted by
    a verified customer
    Verified customer

    six weeks of lies from brandmart and warranty tech.they by far are the worst companys to deal with.i have spent more than 8000.00 dollars over the years with them.my sixty one inch jvc has a bad balister and a blown bulb.warranty tech and brandmart are fighting over the balister cost.so it been six weeks and waiting, and no part.this is totally unacceptable and poor bussiness.

    0 Votes
  • Mi
    Michael Seymour Apr 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    My tv burned out after nine months of owning it, had to fly to oahu to drop it off at the JVC service center because they wouldn't pay to have it shipped, then had to fly back to pick it up. A month and a half later the tv breaks down again, they tell me to do the same thing, fly to and from oahu twice, but this time my warranty is up so I would have to pay for parts and labor, so I got it fixed locally, and two weeks later, the problem occurs again. I will NEVER purchase JVC again, this company is proving to be a hoax.

    0 Votes
  • Vg
    V. Garcia May 14, 2008

    I purchased a freezer from Brandsmart USA and it went on fire not once but twice!! I had an extended warranty on it but they refused to replace it. They sent a repairman out 2 weeks later! He said he did not have the parts to fix it. 2 weeks later he came back and said he fixed it - that night it went on fire again! The extended warranty dept. finally said they would replace it but I have to pay the delivery and installation! I am still waiting to get the freezer replaced! I hate Brandsmart !

    0 Votes
  • Bl
    Blake Davis May 21, 2008
    This comment was posted by
    a verified customer
    Verified customer

    They are the WORST. I purchased a high end stove with built in slide out Microwave drawer. First the top cracked and it took 4 months before they finally repaired it. They didn't show up 4 times, nor bother to call.
    OVER a month ago the microwave quit working- it took two weeks for the "service tech" (term used loosely) to show up, and he said "where is it plugged?" THIS on a built in STOVE!! Then he said "its' working- only the light is out" until he was shown that it indeed was NOT working. He left witout saying a word, no business card, no NOTHING, not even a goodbye. I've been calling for three weeks now trying to get an answer as to status.
    FINALLY was told last week my "manager" that part was ordered- you should had been told it would be here the 18th of May = but as of May 21st- STILL NOT one word from them. Manager said "Amazing, I'll have the service manager call you- but nobody has.
    I will NEVER EVER buy anything of value from them!!! THE WORST!!

    0 Votes
  • Br
    bruce carvalho May 26, 2008
    This comment was posted by
    a verified customer
    Verified customer

    50" plasma hd flat screen could not be fixed one year after i purchaced it lucky i also purchaced the extended warrenty...ha ha ha three months later and i am still waiting for a replacement ...don't bother trying to call because that will get you nowhere...oh yes they did offer me a replacement...it was a projection tv...not a plasma hd monitor...i still have hope but will think twice about buying anything there again...it seems like such an easy fix ...unsatisfied customer

    0 Votes
  • Sc
    Scott Beasley May 30, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Brandsmart is without a doubt the worst company I have ever used when buying appliances. They are total and conplete idiots.

    - wanted a cooktop ("not in stock but show 2 at the warehouse")
    - drove 35 miles to the other side of Atlanta and it was the wrong color
    - they would not give a refund saying it was a "special order"
    - bought another one with a store credit and paid to have it delivered
    - arrived and was the worng color AGAIN
    - got another credit and tried my luck buying a refrigerator instead
    - waited 6 days for it to be delivered and the water dispensor constantly leakes
    - they are making me wait 3 more days for a tech guy to come out

    Idiotic madness. The only time I will be back in there is to tell them how glad I am that I have never shopped there again.

    0 Votes
  • Sc
    Scott Forman Jul 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    TRYED TO BUY A SAMSUNG TV LAST YEAR AND THEN A WHIRLPOOL FRIDGE 2 WEEKS AGO.
    TOLD ME TV AND FRIDGE WERE IN STOCK AND HAD ME PAY. TV WAS NOT IN STOCK WAITED 2
    WEEKS FOR BOTH AND COULD NEVER DELIVER.. 2 STRIKES THEY ARE OUT.
    SOMETHING IS GOING ON HERE. DEMO MODELS? REFURBISHED? FACTORY SECONDS? GET YOUR
    MONEY AND THEN SHOP TO FIND IT CHEAPER? THEY CALLED US BACK NUMEROUS TIMES AND TRYED TO SELL US SOMETHING ELSE. FLEXED US WAY TOO MUCH.. PRICES ARE GREAT BUT ITS NOT WORTH THE HASSLE. LOOKS LIKE THEY HAVE A GREAT ASSORTMENT BUT I DO NOT THINK THEY STOCK HALF OF IT. REALLY WEIRD WAY OF DOING BUSINESS.

    0 Votes
  • Re
    Rebecca Miller Jul 15, 2008
    This comment was posted by
    a verified customer
    Verified customer

    We just experienced the WORST customer service from this company! Over $5k was spent on a washer, dryer, and fridge that was supposed to be delivered Saturday. It finally, after many calls and a visit to the store, showed up Monday, only to be told told the Fridge was not on the truck!!! The fridge showed up at 8pm last night, after being told it would arrive at 4pm.

    The people in the customer service call center routinly disconnect calls and are completly unable to do ANYTHING except tell you to call the sales person. This sales person was a complete ###, very rude and unhelpful, especially considering the orginal mess up was his fault!

    Stay away from this company. Once they have your money, the service stops.

    0 Votes
  • Ju
    Julian & Barbara Phelps Aug 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Brandsmart and it's repair contractor Norman Electronics in Atlanta, GA have fallen terribly below their commitments by repeatedly not giving anything close to "customer service". On June 27, 2o08 our 42" LG Plasma TV purchased from Brandsmart made a single "pop" sound and the picture never returned. We thought no problem because of the extended warranty that was purchased. We we told that "if we(Brandsmart) can't fix it they would replace it". Little did we know this was the only the begining of our problems.
    After initially reporting our problem it took 2 weeks before a repairman showed at our doorstep. He had "parts" that were the usual suspects in fixing this model TV. The "parts" did not fix the TV. 1-day off from work. Repair person said he knows what is wrong and he will inform Norman Electronics so they can order another "part". Seventeen days later visit two the repair person places the ordered "part" it didn't fix anything. 2nd day off from work.
    Now the battle has begun because Brandsmart wants confirmation from Norman Electronics that all the "parts" have been returned. Once this occurs then another 2 to 5 days and
    Brandsmart will place "bids" on a similar TV.
    Brandsmart get with it!!! This whole process is ridiculus. It should not take close to 6 weeks to replace a TV especially when the customer has purchased an extended warranty. Repeated calls to Brandsmart only fuel the anger because of the unexceptable time on hold. Once on hold for over 30 minutes.
    Sears, Kmart and even Walmart never take such time to satisfy the customer. Brandsmart you should take a lesson from the Big guys who know retail. You sell electronics cheap and back it even cheaper. Everyone STAY AWAY from these people because they don't give a dam after they get your money.
    I cutting up your stupid credit card too.

    0 Votes
  • Da
    David Huntzinger Jun 17, 2017
    This comment was posted by
    a verified customer
    Verified customer

    @Julian & Barbara Phelps Good day, after you heard from Harlan Russo at brandsmart was your issue resolved to your satisfaction.?

    0 Votes
  • Ha
    Harlan Russo Aug 22, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Hello,
    My name is Harlan Russo, and I am the Regional Manager for Brandsmart USA in Atlanta. Customer Satisfaction is very important to us. If you are having any issues, please feel free to contact me on my direct line @ 770-936-7087. I assure you, you will hear back from either myself, or one of my General Managers right away, and we will work hard to resolve whatever issue you are having. Thank you, and we appreciate your patronage.

    0 Votes
  • Ri
    Richard Mobley Mar 27, 2017
    This comment was posted by
    a verified customer
    Verified customer

    @Harlan Russo Sir you are full of it. Bought a refrigerator less than 2 years ago with an extended warranty, and the ice maker went out. I have had the hardest time getting Brandsmart to stand behind their product. The repair man from BrandsMart has been to my home 5 times since January 12, 2017; and every time he comes something else breaks. I spent $1300.00 for this refrigerator and now they are only offering me $1096.00 in store credit or a stainless steel frig that is smaller in capacity to replace it. Not to mention that all of my other appliances are white, so why would I want stainless steel. They have the worst customer care in the industry. Richard Mobley 770-715-4906!!!

    0 Votes
  • Ge
    GeniusAtWork Aug 22, 2008
    This comment was posted by
    a verified customer
    Verified customer

    All the comments written here are 100% accurate. I use to live in South Florida and shop at BrandsMart for big ticket items abnd a few small ones (never CDs or DVDs that's another story) because no other store in Miami could compare to them in prices.

    I, like the many users in here had my fair share of problems with their so-called questionable "Grade A-stock" merchandise. And Like many of you, I had MANY heated discussions with their managers when I had to exchange the items (They do NOT allow returns and their Lemon policy is a joke) I was accussed of damaging the items in purpose in order to exchange them for another brand.

    To them you're simply another walking wallet full of $$$. They want you to expend your hard-earned money with them that's about it. They have No Customer Service skills, No honesty or dignity. Everything is sweet, sunshine and dandy but once the transaction is over you're simply another two-legged animal.

    My advise is if you need something whether they are small or big ticket items search the internet first before heading to BrandsMart. Because once you commit to buy and pay for it is yours and you will not be able to return it or exchange it it is after 5-days.

    0 Votes
  • Ro
    ronald rossi Aug 26, 2008
    This comment was posted by
    a verified customer
    Verified customer

    We bought about 12, 000.00 dollars worth of appliance. We bought a grill $1, 200.00, microwave $800.00, oven $2, 100.00,
    dishwasher$2, 400.00 and a washer and dryer $5, 600.00. Everything so far has worked but the washer, so we called brandsmart and they set up a tech to come out to fix the problem, that was 9 days. Once the tech got to my home he turned the washer on and said f25 was your problem. When we set up the tech with the repair rep 9 days ago we told them the machine showed these numbers and we gave them those numbers f25. NOW we are sitting with no washer because the service department screwed up and WON'T DO NOTHING ABOUT IT, we have the manufacture and the extended warranty. Don't bother trying to call because that will get you nowhere...ALL THEY DO IS KEEP TRANSERING YOU TO ANOTHER PERSON AS SOON AS THERE FED UP..the store in deerfield beach is a store full of thugs that want to sell and make profit but don't want to service the people that make a store a store and those are the customers. If any one knows how to deal with this please
    (leave me a email a [email protected]) this store sucks IRENE in the customer service department is as careless as they get
    SHE DOES NOT WANT TO SO MUCH HELP BUT TELL YOU TO BAD IS ALSO SO SAD. Irene, ronald are both people who work at brandsmart and beware if you buy something there it probaly shoudn't cost more than $20.00 . DON'T BUY FROM BRANDSMART BECAUSE THERE CHEAPER BEST BUY WILL MATCH ANY PRICE AND SO WILL SEARS SO BRING THE BRANDSMART NEWSPAPER ADD AND BRING IT TO A STORE THAT COUNTS...BRANDSMART SUCKS

    0 Votes
  • Da
    David Huntzinger Jun 17, 2017
    This comment was posted by
    a verified customer
    Verified customer

    @ronald rossi I have a question for you. I know it was 2008, I see where. Eddie Bowe VP of Customer Operations with Brandsmart responded to your complaint. Was your issue resolved to your satisfaction after contacting Ms. Bowe?

    0 Votes
  • Ey
    Eydie Bowe Aug 27, 2008

    Dear BrandsMart U.S.A. Customer,
    My name is Eydie Bowe, and I am V.P. of Customer Operations for BrandsMart U.S.A.
    Customer Service is our #1 priority.
    If you have any problems and or concerns, please direct these to my attention.
    Here is my direct line 954-797-4030, or via my email address: [email protected]
    It would truly be my pleasure to assit you.
    Sincerely,
    Eydie Bowe
    VP of Customer Operations
    BrandsMart U.S.A.

    0 Votes
  • Jo
    Jose Arturo Aug 27, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Me and my wife are frequent shoppers at Brandsmart, in the many appliances that I have purchased I had an issue once with dishwasher. The service call did take a few days, but the tech came out an did his job, the only thing I thought was AWFUL is that Brandsmart would allow a tech to have a piercing on his chin, that is so unproffesional... Oh and i believe that the Lady who helped me was Irene, very kind, so its kind of strange that the person prior to me would write that she is useless...

    0 Votes
  • De
    Desmond Durrant Nov 27, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I purchase a washing machine and dryer from brandsmart sunrise store florida. The both items was deliver and install by your delivery personal he did not install the dryer electrical
    card from the machine to the electrical outlet properly. It casue the dryer to stop working and a lot of smoke in the house. The dryer was unplug your attention is needed toward this
    matter urgently. aslso i purchase a refridgerator from this same store and make several complain that the rubber and the door need to replace no action was taken toward this matter.
    My name is Desmond Durrant your can reach me @954-297-1537.

    0 Votes
  • Le
    lena oliviera Nov 29, 2008
    This comment was posted by
    a verified customer
    Verified customer

    complaints are really horrid...changed my mind from purchasing dryer washer and computer

    0 Votes
  • Sh
    Shawn Young Dec 01, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I currently work at BrandsMart USA Kennesaw GA, I know personally that every member of the sales team in my TV department feels that customer service and customer satisfaction is our top priority I personally give all of my customers my stores phone number but also my personal cell phone number to call if they have any problem whatsoever, I pride myself on my honesty and integrity in all sales transactions I welcome all future customers to come in to our Kennesaw location to make their next purchase whether it be for their TV purchase or any other electronic products they may be interested in. As for those naysayers that tell people that our products are seconds, refurbished or not top rate could not be more wrong. We receive the same top name brands that all of the Big Box Stores have. I guess that the other retailers have to put bad information out there to deter us from rising to the top in electronics retail in the A.T.L. area. Bottom line is this please give us a chance to show how focused we are to give the absolute best experience in electronics retail. We will beat all prices at all times and give the greatest customer service you can have Shawn Young Brandsmart USA (TV DEPARTMENT) Kennesaw Georgia

    0 Votes
  • Br
    Brown Jan 02, 2009

    I was going to shop at this store however after researching this and other pages and talking to friends...I will not.

    0 Votes
  • Jo
    Jon jon Jul 09, 2009

    They first sold me a warranty on my sound system when it blew I took it back and they said it was only for my head unit. Then when my head unit broke within the warranty. They said I bought the extended warranty not the replacement one. They uninstalled it and made me ship it to Texas. Two months later with no music I called and they said I would have to pick a different kind of head unit they were out of stock. They made me call back a week later and then call back two days later again. Every time they were saying my warranty had expired. They finally said they had my item in stock and that they are shipping a store credit card to my house and that I would have to pay to get it installed. This head unit coast 380 bucks the 2 year warranty coast 60. I doubt this is going to be resolved they have been giving me the run around hoping I would forget to call. Don't ever buy a warranty from Brands-mart.

    0 Votes
  • Jo
    jollyrodger6 Oct 04, 2009

    My girlfriend just bought me a camera from brandsmart USA in Hialeah for my birthday. It was cool but I wanted to exchange it for a better one...she said the sales man said I had 30 days to return it. So go online and find the one I really want I mosey up to brandsmart with receipt in hand thinking there is going to no problem... WRONG!
    The manager says nope it has a 5 days to return, I said 5 DAYS!!! WHAT THE HELL! SALES PERSON LIED!!! My girlfriend had the thing wrapped up for about a week before my birthday... HOW THE HELL WAS I SUPPOSED TO RETURN IT! NOT COOL! I said I just want to exchange it for a better one there is nothing wrong with it...they said NO unless its broken...I just had to leave before I lost my cool. I will NEVER BUY FROM brandsmart AGAIN!!!

    Oh yea she also spent the extra $20 on the 12 month warranty. IT ALREADY HAS A ONE YEAR WARRANTY! But that was her fault for listening to that salesman B.S.!

    Camera:$ 138.88
    Warranty: $ 19.88
    Leather case: $ 16.88
    Card: 19.88
    Tax 7%
    Grand total $ 209.20

    Same camera on EBAY for $154.99 with card, case, screen protector, tripod, cleaning kit, card reader, Memory Card Wallet, and warranty with FREE SHIPPING!

    0 Votes
  • Di
    dissatisfied954 Oct 09, 2009

    Purchased a washer and drier about 4 years ago, ever since we bought them there have been problems. Brandsmart has been to my house about 5 times already to fix the washer. On our last call for service they admitted they had sold us a lemon and that they should have replaced the washer from the beginning. Now, we were told, it is too late since our warranty expires in November. The technician went to check the washer in mid August and said a part needed to be replaced. After calls back and forth, horrible customer service, waiting for part to be ordered by Brandsmart, we finally have an appointment to repair our washer October 20. Over 6 weeks have passed, and we still have to wait 1 ½ more weeks. This is the worst scenario. We have also bought a refrigerator, a TV, DVD systems for our van. All have had problems. I guess I’ve learned my lesson. I AM NEVER BUYING FROM BRANDSMART AGAIN!!!

    0 Votes
  • Th
    Thesmartshopper Oct 14, 2009

    I can understand there maybe some situations but reading this anyone and they're brother can just make up a story to slander a store to drive business to a competitor. Brandsmart isn't all that bad, yeah sure it looks like a Mexican bazaar and well needs to be modernized, but the people are great and the prices are amazing, any store you go to has a few bad eggs, but the majority its great. If Brandsmart was such a horrible place to shop then why would thousands and thousands of people return each year to buy more products?

    0 Votes
  • Mr
    Mr. O. Black Oct 27, 2009

    I agree that Brandsmart has the worst customer service that I have ever been exposed to. Not only do they have ineffective customer service but the service is down right lousy.

    0 Votes
  • Fi
    FikL95 Oct 30, 2009

    My family has been without a refrigerator for about 2 months. Efforts to repair the refrigerator by Brandsmart can best be described as ridiculous. We have repeatedly contacted Brandsmart customer service to at least speed up the delivery of the part and repair. Managers, customer representatives or who ever we talk to has failed to exhibit an ounce of urgency. We constantly get the same reply "we ordered the part, we can not predict when it will arrive, once it arrives we will then schedule someone to come out to make the repair.

    This adventure started with these statements some 2 months ago. A service tech finally got the part and scheduled a visit to make the repair. He came installed the identified part. Quess what? The refrigerator went back to the same error that same night. Called Brandsmart to inform them of the problem. Brandsmart when finally reached states it will have to send someone out to check out the refrigerator. Granted the same error that appeared the first instance is the same one we have now. Still Brandsmart states it must send out someone never-the-less. The person comes out makes the same diagnostic and has to order the same part again plus some other part.

    It appears that rather than order everything needed to make the repair Brandmart attempted to use the old, I'll try to take the least expensive route and see if this works. Granted we were already told by the tech that there maybe other parts that need to be changed. We have repeatedly contacted Brandsmart to get the refrigerator repaired as quickly as possible. However, good customer service is not something Brandsmart practices. This culture extends from the customer service representatives to the Managers.

    I have been very disappointed in the service provided by Brandsmart and assure you that I will never purchase merchandise from this company ever. Everyone I come in contact with wishing to make a major purchase has been pointed in another direction.

    It is a shame that a company such as Brandsmart has the caliber of bad customer service exhibited by my experiences. I will advise anyone thinking about making a major appliance purchase to shop and make the purchase from some company other than the "really bad service" company Brandsmart. Anyone in need of service from Brandsmart..good luck and I hope you have a backup because it may be a while before it's repaired.

    0 Votes
  • Mz
    Mz.Tee May 11, 2010

    Mr. O. Black,
    I think what people are saying is that if you do have a problem with a product you purchased from Brandsmart it becomes an issue. Not all of their products are lemons! They're just saying if you do have a problem----Good Luck getting the problem resolved!!

    0 Votes
  • Mr
    Mrs. J. Jun 06, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I had never even heard of Brandsmart and had no idea it was a store. I researched my discontinued silverware pattern and finally found the name of it online. From there, I could find no one who sold it anymore except for Brandsmart. I assumed they were an internet company, like Amazon; and I have had absolutely no trouble with any other internet orders--even from private sellers on eBay. I finally received the package via UPS, but knew immediately that something was wrong, as I had ordered two 20-piece place settings and the box was very light. Upon opening the box, I found two packages of spreaders! (Butter spreaders) I was so disgusted. I called the number on the receipt, only to get Diego (whom I could barely understand) who advised me to go back to the sales clerk and get the ticket rewritten. I had no freakin' idea what he was talking about, of course. When I figured out he was talking about a store, I informed him I had bought from the internet. He proceeded to give me some lame excuse that the people who handled internet orders were no longer at work. They left at 5:00. He gave me a couple of names and told me to come back. I went to the Brandsmart website and e-mailed customer service. I explained that I'd gotten the wrong merchandise and needed a Return Authorization Number to send back the package via UPS (which is what their website says to do for internet orders). They answered and said they'd given the e-mail to the appropriate people, who would be in contact. I just fished out of my suspicious e-mail folder a message that was sent to me by none other than Eydie Bowes herself (who, in a previous comment on this page has identified herself as VP of Customer Operations). She had no apology and no promise to correct the mistake--only a message that it was "imperative" that they have the UPC off the boxes I had received, period. That was it. I was initially going to send the box back and have them send the right merchandise; but after reading all these horror stories, I'm simply going to get my money back and never do business with them again--discontinued silverware pattern be darned! Oh, and I WILL get the Return Authorization, no matter how they stall. They are not keeping my money and expecting me to keep their junk!

    0 Votes
  • Pr
    premium painters Aug 11, 2010

    Hi, I have no complaint except that I am trying to get in touch with your corperate offices and you offer no contact information. Can I somehow get this infro by fax/e-mail? E-mail is [email protected] or fax# is 772-545-2154

    Thank You

    Mary Squitieri

    0 Votes
  • Bc
    BCZip Feb 20, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I was shopping for an Cordless Stick Vacuum at Brandsmart in Buford, GA. I found what I wanted from the displays, and took the box from the top shelf, opened it to see if all items "appeared" to be in the box, and if it "appeared" to be new (vs. used/returned).
    Once I was satisfied with that, an employee approached me and told me that if I was going to purchase the item, she needed to take me to the desk and write up some paperwork for it.
    I continued shopping in the general area, and just before I was out of the vacuum section, she found me again and said that she needed to complete the paperwork for the item. As I followed her to the desk, she claimed that "the paperwork is, um, to help them know what items need to be restocked." I knew this was not true - the POS systems will feed the Sales information to the Inventory systems, which helps them to manage Inventory and Stocking needs.
    At the desk, she wanted to know my Phone Number; I told her I was not giving her any Personal Information to make a purchase. She was not happy about that, but then proceeded to key in all zeros. She then wrote down a 6-digit number on a Post-It Note, and attached that to the box, and then put tape across the top of it.
    As I went on my way, viewing other areas before heading to the register, I removed the paperwork and threw it into the trash. When I gave the vacuum to the cashier, I was asked if anyone gave me any paperwork, and I said "No." She rang up the sale without any issues / questions.
    My question is WHAT IS THE TRUE PURPOSE OF THIS "PAPERWORK"? It is obviously not for Inventory / Stocking tracking. I believe it is so the employee can get credit for a sale, and this is why I removed the paperwork from the vacuum - she did not deserve any credit for a sale on this item - she did not assist me, or offer to assist me, in any manner whatsoever. Also, I purchased another model of the same vacuum last summer, and I actually talked with an employee and we tested several vacuums before I picked one to purchase - and he did not request any information from me and did not give me any paperwork / Post-Its to take with me to the register.
    Does anyone know WHY they want this personal information (other than marketing), and WHAT this "paperwork" is actually for?

    0 Votes
  • Ih
    IHATEBADSERVICESOMUCH Nov 25, 2012

    I freaking hate Brandsmart service repair. I bought an expensive camera, i just needed to fix the AV outlet and auto focus on the lens. Its been two months, I sent it back the third time last week, not only did they never fix the problems, they got my camera all dusty on the inside. I tried to get a credit from the service repair, but it didn't work out. I'm calling almost every week, they are so rude and unhelpful!!! The service repair is just terrible, they have no respect for your items at all. I'm going to call again on monday and tuesday and every day of the week until i get a credit. I'm not trusting anything they've fixed after reading these reviews. They're terrible and don't even look at the real problem. I'll keep calling them every day until I get a credit. I hate Brandsmart with a passion, because of them, i have lost so much work because my camera is being destroyed by them. NEVER EVER GET ANYTHING OF HIGH VALUE FROM BRANDSMART!!

    0 Votes
  • Pa
    Pat15 Dec 29, 2014

    Glad that I read the reputation of Brandsmart on this site. I was thinking of buying washer/dryer went t one location ...the price was cheaper than other outlets ..but the slesmen played so many games, have to buy new hoses, electrical cord ...sometimes free delievr/installation other times no ... I will not buy anything from them. Better pay a bit more but buy it from Sears. HD or Lowes ..great service from them.

    0 Votes
  • Ev
    Evelyn Arroyo Nov 16, 2015
    This comment was posted by
    a verified customer
    Verified customer

    We purchased the Sharp - 70" Class Smart AQUOS 120Hz LED 4K Ultra HDTV With Wi-Fi from Brandsmart this past friday. They unboxed it in the store and my husband checked it for scratches and dents and signed off on it. When we got home we noticed very faint horizontal line across the top screen. We boxed it again and took it back to the store for an exchange. When they plugged it in it had a large black mark on the screen as well. The TV was handled with care and you can tell it was never dropped because of the frame. Brandsmart does not want to exchange it and they are telling us that we are stuck with a broken tv. We have been saving money for quite a long time to purchase this tv and we are beyond disappointed and frustrated at what is happening.

    0 Votes
  • Ar
    Ariedne Jan 12, 2016

    Brand smart the worst store in the world

    0 Votes
  • Br
    Brenda Garbacki Feb 04, 2016
    This comment was posted by
    a verified customer
    Verified customer

    We purchased a washer and dryer in the last week of January to have it delivered on 02/03. Unfortunately our contractor would be unable to finish the closet on time, so on 02/01 my husband called the store and requested it to be delivered on 02/04, Thursday. Come Thursday no call so before 10 AM we called and they said delivery was on Friday. Friday?? We are 4 people in the house, being one 9-month old baby and my 77 year-old mother. The customer service was sarcastic, she transferred us to Ike who was "trying to help me", transferred me while I was talking and no one answered again, about ten minutes later they hung up without talking to me again. Ike blamed us for not taking down the name of the person who changed the delivery date. Yes, my husband really should have asked for her name, but how would it have changed the wrong delivery date to the right one. I called the store in Sawgrass, FL to speak to the salesperson Anthony Brown who was off. I spoke to Robert who said it was not possible to have it delivered today because the trucks had left. We called customer service again and spoke to Yordana or Jordana. She said the person (whom they will not say names) who changed the date wrote down Thursday 02/05/2016. 02/05 is Friday. She transferred again to the store who transferred us to the delivery department, and again transferred around two more times until we spoke to Stacey. 40 + minutes on the phone, 30 of them on hold until we hung up because they are obviously playing us. This is the last time I purchase at this horrible store/company.

    0 Votes
  • Sp
    sparkiethedog Feb 21, 2017

    went to get car radio and cd player combo installer was every nice but nicked up like new car console inside of grand marquis and two days later cd -receiver went dead no power . went to store to see if some could look at the console damage to may touch it up but no one could help do to installer being on vacation .really people only one installer for the whole entire west palm beach store so now they tell I have to wait until sat sun. to get it looked at 7 days no tunes I drive over 120 miles a day just for work silence sucks when your driving early hours. I know its not that big of a deal to a lot of people all of my years I should have put the stereo in myself .

    0 Votes
  • Ri
    Richard Mobley Mar 27, 2017
    This comment was posted by
    a verified customer
    Verified customer

    Bought a refrigerator less than 2 years ago with an extended warranty, and the ice maker went out. I have had the hardest time getting Brandsmart to stand behind their product. The repair man from BrandsMart has been to my home 5 times since January 12, 2017; and every time he comes something else breaks. I spent $1300.00 for this refrigerator and now they are only offering me $1096.00 in store credit or a stainless steel frig that is smaller in capacity to replace it. Not to mention that all of my other appliances are white, so why would I want stainless steel. They have the worst customer care in the industry. Richard Mobley 770-715-4906!!!

    0 Votes
  • Ed
    Edwin Carter Sep 06, 2018

    Started to complain about taking 19 days to replace a compressor. But seeing all the other complaint's I will save time, and just say see below.

    0 Votes
  • Ba
    Bane2016 Nov 04, 2018
    This comment was posted by
    a verified customer
    Verified customer

    We have a washing machine that has been broken for over a month and it is under warranty but we cannot get it serviced... we bought it a brandsmart in Atlanta Ga. poor reflection on the MAYTAG name!!!

    0 Votes
  • Ba
    Baby Raj Jul 11, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I had ordered JBL BLUTOOTH speaker . But I received a fake one . I need to return it back and get my money back.

    0 Votes

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