Bank Of The Philippine Islands [BPI]’s earns a 1.1-star rating from 0 reviews and 204 complaints, showing that the majority of clients are dissatisfied with banking services.
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atm
I'm not very happy with how changes were handled. When you choose to improve the atm cards, your customers SHOULD HAVE been informed that they should swap their old cards for new ones! Don't just program your atm machines to not recognize the old cards. Plus, there are those who cant get off work on weekdays. Therefore, at least provide us with Saturday mornings to deal with this kind of banking problems! In addition, please do not ask your customers to copy our signature which we wrote more than 15 years ago just so that it will match the ones you have. A person's handwriting changes with time and I'm pretty sure that's what the identification cards are for.
bpi atm
April 22, 2017
I got my atm account locked whil traveling to a remote location. Tried calling BPI asked them to help me. They told me that I have to wait till monday... I begged them to escalate the issue since I do not have even 1 Peso to go back to my house and buy food. I am basically homeless for 2 days.
I told them my concern that I am in a remote location and that I need money to go back home. Unfortunately they told me that they do not have the answer.
I will close all my account first thing this coming monday. I do not want to experience this again. I think it is better for me to just put my money in my bank rather than let them manage it like this.
incompetent tl phonebanker
I am a long time BPI Credit cardholder, more than 10 years. And I always dread and despise calling their customer care line 89-1000 because the agents keep on changing and do not even know how to handle our concerns. So, more often I ask for the TL (team leader) – in charge of the cu agents, which are the frontliners. But never did I know that this Roanne Javier, a TL won’t do me any good either!
I called up yesterday, Sept 30 to inquire about my BPI Online Express Credit Card, a different BPI credit card which was issued to me, exclusively for my online purchases. Since this was issued about 2-3 years ago and I still have it and haven’t used it. I called to ask if it is still good to us. Of course I am very familiar with their USUAL verification, my birthday (which I may add almost everybody knows, so I do not understand how this will verify my personality). But, when she asked me about my recent payments, I could not answer because it is my office who pays for it. I do not even see my billing statement! I have five credit cards in my possession, and my office pays for my purchases. So when she asked me which establishment was the last time I used it, I couldn’t even remember? Though I mentioned I was in ARaneta Center area since it was Sale there! And I am sure I used it in one of the shops there! And when she asked me what was my last payment? I told her, I do not have in my possession, since the file is in my office! So I agreed for her to call back the following day, Monday since it was a Sunday, Sept 30.
She did call me today, Oct 1, Monday, so I said okay verify me again and then I will pass on the phone to my secretary, Rosalie and this ROANNE JAVIER, the TL, says she cannot talk to my secretary since I have to PERSONALLY be the one on the phone to tell her my latest payment! WHOA! I can’t help but curse, because WHAT IS THE DIFFERENCE my secretary talking and dictating to you what she sees on our BPI folder, than I BE THE ONE TO TELL HER! It is a Monday and a lot of transactions are in front of me, and are more important, and costs money than I be on the phone and dictate to her! So my secretary with my BPI file on hand, I passed my Iphone to her. But, You know what this Roanne Javier did? She just said goodbye to my secretary without even handling and answering my concern in the first place!
To know more about BPI, please Google this: complaints against BPI, specifically www. pinoymoneytalk.com/problems-with-bpi/comment-page-87/#comments.
fraudulent credit card charges and ghost employees in cc deparment
I filed a case on fraudulent charges on my credit card back in 2008. The charges were reflected on my mom's card (an extension of my CC), which we claim we never received. They sent me a letter after a few months, informing me that my request to reverse the charges was denied and that I was hold accountable for the charges because they said (1) someone received my mom's credit card when they delivered it, and (2) I only reported the "lost card" after the charges were made. I told them I didn't report a lost card because there wasn't a card to report about, and that I reported for unauthorized charges. The letter instructed me to call a number and specified 2 employees I should get in touch with should I refuse the bank's decision. I called the number and looked for the employees and lo and behold — one was no longer with the company for 1 year then, and the other has resigned 2 years back. On this ground alone, it's already a misinformation which can be a basis for a BIG CASE against them. I pursued the issue but work and studies took the most part of my time and I eventually forgot about the issue. Then to my surprise, in 2010, the same person I was in touch with called and said they will be reimbursing me for 50% of the amount. I asked whythe change in decision and why now, they can't give me an explanation. I asked for a full refund plus the penalties incurred, and an email and snail mail about the offer and the new "decision" about my case. I never received any documentation. A few months after, another BPI officer called and made the same offer, and I told her about the previous demand I made plus the requests for the documentation. And as expected, nothing came thru my email and mail. I'm sure the bank officers closed my case despite the unresolved issue to cover up the case. I hope BPI calls soon to talk about this. I was reminded about this issue recently and am planning to revive the case and involve the media and the government agencies.
The complaint has been investigated and resolved to the customer’s satisfaction.
ATM's that don't work, lack of care, offline, pathetic. If you want a quality bank that has numerous branches, use BDO. BPI sucks
Di nagsesend ng otp grabe pasakit niyo bpi need ma transfer yung pera emergency pero di kayo nag sesend ng otp! Send niyo yung otp para mai transfer yung funds at need at para ma closed nlng din yung account sa inyo bulok ng system niyo!
I was charged 368.97 for my july statement. Can you please explain what this charges for.
I was trying to reach customer service but to no avail no one is answering. I tried to withdraw with your bank branch but it didn't dispense out the money but my account was already deducted.
March 13, 2022
Sobrang bagal ng service tapos nauuna pa yung mga kakapasok lang😡😡😡😡
bakit po nabawasan yung money ko po sa aacount na wala naman po akong transaction in recent days please refund my 675 pesos now 464.64 pesos na lang po na iwan sa account ko
Hi BPI Team
Please be informed that I deducted/debited more than 5,000 pesos from my bank savings account. My current balance on my savings is 4,664.12. The below image is my last transaction, and supposed to be my available balance is PHP 9,682.12
Appreciate your immediate action on this matter.
Thank you.
Julie Ann Cañete
pwede ko po ba malaman ang account holder po nito kasi po nakapag send po ako ng 7398 for booking papunta boracay. scammer po pala ito account na travel and tours. pano ko po makukuha ang pera ko po na ipadala sa account na po na yan. salamat po
♦ Bank Name: BPI
♦️ Account Name: Viajero Travel And Tours
♦️ Account Number: [protected]
My ADA for Car Loan due date every 8th of each month. Dec 08 - as holiday, the bank deducted twice from my account dated Dec 9 (Friday) and Dec 12 (Monday). Please adjust as necessary.
Thanks,
Gemma Tabaosuarez
AL# [protected]
Fund transfer was send last November 2, 5:57 pm with a confirmation number: [protected]. The reciever wasn't able to receive the money . Please see receipt below.
Another fund transfer has been made last November 2. at 18:02 pm amounting 10, 000 using PESONET wasn't sent to the receiver with an account number" [protected].
Overview of Bank Of The Philippine Islands [BPI] complaint handling
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Bank Of The Philippine Islands [BPI] Contacts
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Bank Of The Philippine Islands [BPI] emailshelp@bpi.com.ph100%Confidence score: 100%Support
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Bank Of The Philippine Islands [BPI] address6768 Ayala Avenue, Makati City, 1226, Philippines
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Bank Of The Philippine Islands [BPI] social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Bank Of The Philippine Islands [BPI] contacts
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