Bottom Line

I have had a subscription to Bottom Line Personal (BLP) since at least 2005. On Jan. 5, 2009 I made an online payment of $39.00 from my bank to extend that subscription through Feb. 2011. On Sept. 11, 2009 I made an online payment of $39.00 from my bank to RENEW my subscription to Bottom Line Retirement (BLR) through Nov. 2010 as described on the invoice. In Dec. 2009 Bottom Line Retirement ceased publication, proclaiming that the unused portion of that subscription would be transferred to Bottom line Personal. Since I had already paid for BLP through Feb. 2011, I had expected the subscription to be extended through Jan. 2012. I have received several "subscriber notices" that my TRIAL subscription to BLP was/did expire with the Feb. issue of BLP. On Oct. 30, 2010 I sent a letter to Martin Edelston, BLP Chairman, explaining the situation. At that time I requested a refund of $35.75 for the 11 issues of BLP that I did not receive. I did NOT receive any type of response to this letter. Today (Feb. 1, 2011) I received another letter from Mr. Edleston, letting me know that my BLP had expired and requesting that I renew my subscription. I have no intention of subscribing or renewing any of the Bottom Line products. (I had previously subscribed to BL Health & BL Tomorrow). I am only requesting a refund of my $35.75 and have no desire to receive any further products from Bottom Line or any other products from Boardroom Inc.

Recevied the Bottom Line Yearbook 2011 even though I never ordered it.

Daniel K Bennett
PO box 538
Saguache, Colorado
81149

The service allows one to call overseas through a local number. for the past month it has not been working but i still get charged when i dial the number. i have emailed and filled in a response on the website but nobody gets back to me. i have called but stay on hold for ages and ages. why am i being charged if the service does not work, why does the service not work, and why dont the personnel reply to emails, or answer the phone. there is no other mode for us to contact the company. dont charge people at cellular rates if your service does not work.

I received a book after viewing your site. I went on there to see what the site held. I gave some ordinary information, but I never
ordered anything. Then a week or so after I received a book in the mail. I never opened it, I wrote return sender on it, returned
unopened. Then I received a invoice last week telling me I owed 84 dollars and some odd cents. So I would appreciate you correcting
your records. Thank you.

Bottom line books attention: supervisor and director only!
Box 11014
Des moines, iowa
United states of america
Regarding number: 37 010 [protected] [protected] 79400000002040167612304106 acct# [protected]
Attention director/supervisor of bottom line books-critical and important information enclosed~
Please read the entirety of thee two letters/complaints... Something needs to be done about this! This is now my second and last online compliant to bottom line books... I will no tolerate the harassing letters I have been receiving... I again, received, another bill for $47.94, for products, books, that were never ordered, received nor do I want anything from this company,... It appears to me, by reading most of the complaints written on this site, that this is their way of making money! This is not acceptable... Do they even read these complaints? It doesn't appear so.. I suggest everyone who complains here to copy and paste a copy of their complaints as a paper trail! Furthermore, each and everyone of us should call 1) consumer affairs, (Ca) 2) better business bureau (Bbb) and 3) the attorney general office! (Ag) like I don't have better things to do with my life... They are now threatening to put this bill on my credit report with the three major credit reporting agencies... Oh hell no! That's so out of line... Something needs to be done about this company as soon as possible! I will be calling ca, bbb, and ag today! I will not be paying for these products! I never received them, nor do I want anything to do with your company after this nightmare of an experience! There's not even a phone number on the bills you send! This is a damn shame and ridiculous! Please handle your business and get this bill taken care of asap... I have tried several times unsuccessfully to contact via telephone, us postal mail, posts on this board and internet mail, with absolutely no responses back! Great business ya all are running! Please handle this... I look forward to hearing from you very soon... You have my home address as thats where I am getting the bills; I certainly am not posting online!
Respectfully,
Margaret m. Douglass

*this is the first complaint I sent to them online... As well as, a letter sent via us postal service...*
Dec 4, 2010
Bottom line books
Box 11014
Des moines, iowa
United states of america

I called the number given on the complaint board and it was answering machine, (This isnt the first time) it was a lady saying she will be out of the office, I left my name and address and told her I never received any books from them. I will keep calling until I get a real person and tell them i'm not paying 49.94 for something I di not receive. Yes I did want the books, yes, I did fill out the card to receive them, but I dont want them now; this place is threatening t send me to collections for something I never received! I want to know, how people like this get away with this crap? This is ridiculous.. I thought I was alone in this mess.. But obviously I am not!
* I want to make this clear: I do not, again, do not, want this book any longer! If this is happening to you there are things you can do: call the better business bureau, consumer affairs, as well as making a formal compliant with the state...
Margaret m. Douglass
44752 warren court
Lancaster, ca 93535

This outfit doesn't seem to be able to credit payments made to them online. For 3 months I have been trying to prove that a payment has been made to no avail. Now I received a letter from a collection agency in Calif. demanding payment for $26.90 that I don't owe. Dealing with them on the phone gives the impression their accounting and their employees are substandard.

Received unsolicited 2011 year book in mail last month. Unlike ordered books, there was no invoice attached to the box. Today I receved their "BILL" for $36.91 for the book it says I ordered.
Because it is Federal and State law that no one has to pay for anything sent to anyone who did not order what was sent, I will not pay. Nor does such item have to be returned.

I will send their "BILL" back with a cover letter indicating I am aware of the law. They'll get the invoice back but not the book! Betch they won't do this again!

Did this with another outfit who nevertheless turned their bill over to their collecxtion agency. Explained my understanding of the law and never heard from them again. Credit reports showed no report was ever made by them.

I keep receiving PAYMENT REQUIRED Notice's for a magazine I never subscribed. I have had it with these people.
I never ordered this magazine and Do Not intend on paying them.
The billing notice does not have a phone number or website listed. I looked them up on Google and found the 800 number. I plan on contacting them to stop the harassment. This kind of business practice needs to be illegal or put to a stop...

I just received health books and a 'Pharmacy Discount Card' claiming up to 75% savings on prescription drugs. The bill is for $47.94 and I never ordered the books. I will be sending the books back requesting verification they received them. Hopefully this will be the end of my interactions with this disreputable company.

8 months ago they was pop up advertisment free bboks online order. so i applied for that and after couple of days i received a box with a bill which surprised me. i sent back the books to the sender. now, i received a letter from north shore agency asking for collection of the bill. i tried to contact bottom line books to inform them that i, m sending back the books i couldn, t find an e.mail or telephone number,

I ordered several books & magazines. I paid for them all. Kept receiving payment due notices. They were not posting my complaints. Wrote letters, they never answered them. They finally sent me to collection agency. I am getting a lawyer to sue them. They should be put out of business! Where do the payments go since they are not posting them?

recently they sent me a book I had never ordered. I called customer service for a return label, toldl them I don't want to hear from them any more. I then get a bill for the book I have returned to them. I return the bill, with the message "stop bothering me. I have returned this book I didn't order." Later, I get a return label fior me to return the book I have already returned, and apologizing for the inconvenience.

It never ends with these people. Either they are completely disorganized or they are very sharp. Maybe it is their business model. The books may be cheal enough, and consumers ignorant enough that they can send them off unsolicitied, and they make enough money to continue doing it.

If these are their business practices..sharp..I wonder what good is the content of their books? Are the facts presented facts or just filler to allow them to continue this scam.

And to think, I first got involved with these sharpies because of that nice man Hugh Downs in one of their infomercials.

Warning! Don't let them get their hands on your address, or you will be in Bottom Line hell like the rest of us.

You have sent a bill for some book "secret Food Cures, plus three other incentives to the tune of $49.94 I do not know why you sent these books, or if someone submitted something to you - but they have not been received in THIS office - and I would like you to stop billing.
Margaret Faulkner
1726 Nebraska Ave
Palm HArbor Fl. 34683

I received a book that I did not ordered, I returned the same day and it was sent back to me, now, they keep sending me a bill for $36.92, I paid almost nine dollars sending this back to them, only that the same book was sent back to the post office two weeks later.
I requested some stamped labels from them and they said they were going to send 'em over. But instead all they want is money, (We all are getting hungry,) right now is not the time to receive books without ordering. Thank you, arturo c. Ramos.

The company I work for uses the Bottom Line Software. It is a software for service companies. They have extremely bad customer service. Today (3/1/2010), we downloaded an update for our version of the software which we purchased in 2009. The download caused a problem with the software, but when I called to let them know, the only response was "you are one week out of the free tech support, and our update did not cause your problem." Well, turns out it did; luckily, we figured out what it did and fixed it ourselves. Seems to be a scheme to get people to renew the software and buy the "free" tech support.

I returned a book to Bottom Line Books along with an additional book they had sent me. I am still mistakenly receiving their bill along with annoying form letters saying I still owe them. I have since mailed them back one of these annoying form letters they sent me with bold writing from me informing them I returned not only the book they're billing me for but I also sent back another book they sent which I did not want. I also copied them on the proof of delivery to their Iowa address and the date it was delivered. This proof of delivery was directly from the US Postal Service, so they have this copy. I want them to STOP billing me immediately.

Below, please find a copy of MY complaint with this company along with some final notes to other victims. I am definitely on the offense thanks to all of you. Feel free to cut, paste & edit at will. Oh, you may first want to go to the following website before filing any complaint. I wished that I had.

http://myfloridalegal.com/pages.nsf/main/cc08c6e2fa43fdf285256cc90060ae57!OpenDocument

Let's put and end to these tactics.

--------------- Begin Letter of Complaint--------------
Boardroom, Inc.
Bottom Line Publications
Editorial/Corporate Offices
281 Tresser Boulevard, 8th Floor
Stamford CT [protected]
[protected]

Re: UNSOLICITED PACKAGE

January 15, 2010

To whom this may concern,

I received an unsolicited package from your company, Bottom Line Publications, approximately 3 days ago and since learned that this is not an uncommon practice for your company. I refused the package and sent it back to you today. Further, I plan to report your company to all three major Credit Bureau's, the USPO, the Attorney General's Office and any one else that I can possibly think of. If I hear anything more from your company I will hire an attorney and solicit a class action suit with the many others that have been absolutely inconvenienced and injured by your fraudulent business practices.

Regards,
--------------------End Letter of Complaint-------------------------------

I sent a modified version of this to the BBB Connecticut and was guaranteed a response in 30 days. It doesn't look as if there is a complaint privilege with the Florida Attorney General's office but the website above provided some good info and suggestions for such. The BBB Connecticut follows:

http://ct.app.bbb.org/complaint/new/%20%200047000272

Thanks again...and i'll try to keep you posted.

Barbara - Florida
[protected]@gmail.com

I received a notice from a collection agency (North shore agency, inc) telling me that I had got merchandise from bottom line books treasury of health and I needed to pay the balance owed in the amount of $47.94.

Problem is, I have never ordered anything from this company. I have never heard of this company and i'm not sure what they even sell, what merchandise I supposedly received.

A collection agency, really? This is the first time i'm even hearing about this and I never even ordered from you and your going to send me to a collection agency and mess with my credit?
Who are you? How did you get my information? Sounds like illegal operation to me.

I only did receive two books-power aging and How to grow 10 years younger-nothing else, through my postal box and I am ready to pay for these books only by credit card.
I don't want anything to do with bottom line so don't bother me with your claims I don't know anything about.

Thanks
Nonu

2009 Year Book was sent and not ordered. The Post Office told me not to open it and mark it Return To Sender to avoid being charged to return it. After 10 days, I have now received a bill for the book. This is the second year I have received an unordered book from these people. Last year, I made the mistake of opening the package and had to pay to return the book, along with a letter to not send any more books and still received a bill. Not good people to deal with.