Menu
Boston Market Customer Service Phone, Email, Contacts

Boston Market
reviews and complaints

www.bostonmarket.com
www.bostonmarket.com

Learn how the rating is calculated

1.0 206 Reviews 205 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Boston Market complaints 205

ComplaintsBoard
L
1:39 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On Friday, February 14, 2012 my fiance and I went to Boston market To get a prime rib dinner in the past to prime rib dinner has been excellent to us so we figure we go there and get a prime rib dinner when we arrive the guy the cook that was cooking food with black glasses look like he did not wanna be there and he did not wanna cook food When we received...

Read full review of Boston Market
ComplaintsBoard
J
3:57 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On Friday February 14th, 2020 @ approximately 4:00 p. m My children and I went to Boston Market to eat as we usually do on Fridays. Upon leaving the restaurant I observed 2 employees wearing Red Shirts in the parking lot (the female employee has red hair and the male employee has short hair and appears to be Hispanic) I also observed another female walking...

Read full review of Boston Market and 1 comment
ComplaintsBoard
S
8:46 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hello, After having picked up my sister and my nephews from work and school as well as post-extracurricular activities, we set out approximately 10 miles from our current destination to dine together at the closest Boston Markest restaurant, which is the location listed above. Upon our arrival at 9:20pm (with a noted closing time of 10:00pm as indicated on...

Read full review of Boston Market
ComplaintsBoard
E
7:37 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Went into the Shirley Boston market was asking manager a question about uber eats menu and if it's the same menu as the stores menu has and he said he didn't know so I ask another employee and the manager says while I'm talking to the other employee that no it's not the same menu and I'm like didn't I just ask you about this and he starts getting a little...

Read full review of Boston Market
ComplaintsBoard
G
5:57 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On Friday 2/7/2020 I placed my order as stated above. When we arrived at home and ready to eat our food I noticed chunks of turkey with grizzle throughout. I kind of lost my appetite. In looking around I noticed the establishment was kind of short staffed and had to repeat my order three times because they were preparing my dinner with a chicken dinner for...

Read full review of Boston Market
ComplaintsBoard
L
9:39 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Out of chicken, most sides at 9:20 on a Friday night. Served us togo rather than eat in. Pretty much acted like already closed. Didnt greet us sevred potatoes without gravy and meet loaf no topping sauce, with scornbread or even asking if i would like one. All have more energy being loud behind counter now customers are leaving than they showed any customer who when they were being served... Very disappointing!!

Read full review of Boston Market
ComplaintsBoard
T
11:35 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

1-2-20, I bought some food at boston market, as I go into the restaurant they had signs about the prime rib which sounded great, I ordered the prime rib meal and another meal, ribs and white chicken, when I got home which is only less then 3 minutes away, I wasnt happy that they didnt asked me if I wanted horseradish, then as I ate the prime rib it was cold...

Read full review of Boston Market
ComplaintsBoard
M
7:57 pm EST

Boston Market missing points

I tried redeeming my points for a free rotisserie chicken using their app. The points were taken out of my Account but no confirmation about my order was given. Nothing! I called the local Boston Market to ask if they got my order. They said no and to contact Corporate about it. Their CS number is a joke! In fact, their entire CS is a joke! No help at all and lacks basic CS skills! I'm very disappointed with all this!

Read full review of Boston Market
Hide full review
ComplaintsBoard
S
10:33 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Boston Market employee

There is a an employee of Boston Market on Staten Island, NY at the Forest Avenue store who consistently harrases my wife and my daughter both are regular customers I am asking that this man be either transferred from this location or terminated he is making my family very uncomfortable something has to be done immediately about this his name is Rob

Read full review of Boston Market
Hide full review
ComplaintsBoard
L
1:08 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Boston market has the worse customer service there is... The phone numbers listed for their corporate offices are a joke... It is actually a voice mail that you the customer has to leave a message... No one ever calls you back... You can never get a live person to deal with the customer service problems you convey to them... The restaurant always make...

Read full review of Boston Market
ComplaintsBoard
P
6:46 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

12/3/2019 time this occurred was 3:25-3:30 pm. I went to a local Boston Market to order some sides only. The cook in the back making the food kept giving me and my younger son weird evil looks as if he was a racist and hating on us for no apparent reason. The other worker who took my order tried to chest my out of my money and say I never paid when clearly...

Read full review of Boston Market
ComplaintsBoard
F
5:25 pm EST

Boston Market bad potato found in pot pie

On 12-1-19, we went to eat in the BOSTON MARKET restaurant on Hwy 100, in Milw. WI. I had a chicken pot pie that had only 3 pieces of potato in it, and one was completely black. I told the manager and he did nothing about it. I showed him, asked him if he would eat that, and he said 'No'. I asked for a refund and he denied me. The pie was overcooked as well. We will not be going back and I intend to put this complaint on the internet also, BECAUSE I was not allowed to speak to someone on the phone for my refund. This is a quality control issue and should never have happened.

Read full review of Boston Market
Hide full review
ComplaintsBoard
C
10:55 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We ordered thanksgiving dinner for 30 people to be delivered between 1:45 and 2:00 on thanksgiving. Our order number was [protected]. By 2:30 the food was not delivered. We called numerous times and no one answered the phone. Picture the scene, we have 30 people waiting at my mom's house for thanksgiving dinner with no food and no answer. After no...

Read full review of Boston Market
ComplaintsBoard
D
12:31 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Boston Market bad chicken

At 9:00pm I placed a order for chicken and it was so hard and dry that I couldn't eat it at all.This has happened more than once at this store or they don't have certain sides to order.This store is getting bad rep.4001 Eastbay Drive 33764 Clearwater. I would like to be refunded for the Bad Dry Chicken.My address is 3735 141pl, North, A Largo FL 33771 Diane Maxie [protected]@gmail.com My Email.

Read full review of Boston Market
Hide full review
ComplaintsBoard
R
4:42 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We went to this store 10/30/19. We have noticed the portions of the sides has been shrinking, and trays that the sides are served from are always close to being empty, and they have scrape the bottom in order to fill the order. I ordered the prime rib, and this has also been shrinking, so much so that I could get the same thickness sliced at a deli. Thi...

Read full review of Boston Market
ComplaintsBoard
A
11:02 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Date of Incident was 11/5/19. 4:30 pm. Store number 576. Food was sub-standard. Chicken dinners were awful. Chicken was dried out, potatoes were hard and the corn bread was obviously old. I have never had a problem with this location so I was extremely disappointed. I used a BOGO free dinner coupon, so it was only 12.38. I would like a refund or coupon to...

Read full review of Boston Market
ComplaintsBoard
B
2:15 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

After placing an online order and being told that it would be delivered between 11:45 and 11:55. After checking Applebee's website, it showed that it was still being processed at 12:20. I called the restaurant and asked to speak to a manager who was very belligerent and wanted to blame grub hub. The grub hub driver showed me his phone and I verified that he...

Read full review of Boston Market
ComplaintsBoard
I
2:19 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hello, My name is Ioulia. I'm delivery driver for Door Dash. I write all this because I am extremely dissatisfied with the service from your worker in the store located 1075 N Academy Blvd, Colorado Springs, CO last night Nov -1-2019, 8.37 pm. I went to pick up an order from the same place and no one paid attention to me being there, but when another woman...

Read full review of Boston Market
ComplaintsBoard
S
6:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I eat here all the time tonite I ordered a meal for 4 with turkey the turkey was under cooked tasted terrible the turkey is always moist and flavorful not tonite I got the last scoop of mac and cheese which was cold I dont know what the problem was tonite but it wasn't good like it always is it. Everyone there was nice but the food wasnt very disappointed

Read full review of Boston Market
ComplaintsBoard
S
1:51 pm EDT

Boston Market turkey/ mod

Friday September 27th at 9:30 pm I walked into Boston Market in Highland Indiana . I ordered two turkeys dinners to go. I paid and left. I get to the car to get a quick bite and continue my journey until I bit into the turkey and the texture was alarming. I went back into the restaurant to let her kno that something was right with the turkey. The manager took it out the bag and opened the dish and we both at the same time saw that the turkey was still bleeding. OMG! I damn near lost my mind . I asked for my money back and while I'm upset and waiting for a refund the guy who cut the meat said that he gave me the best they had . Oh that pissed me off even more . That meal transferred to two people so I'm wondering how didn't anyone catch that before I ate it. The manager acted like it wa any fault and gave me my money so I could get out her store .

Read full review of Boston Market
Hide full review

Overview of Boston Market complaint handling

Boston Market reviews first appeared on Complaints Board on Nov 29, 2010. The latest review Meatloaf was posted on Mar 2, 2024. The latest complaint disrespect poor customer service was resolved on Jul 06, 2013. Boston Market has an average consumer rating of 1 stars from 206 reviews. Boston Market has resolved 2 complaints.
Ratings on other sites
Trustpilot
Trustpilot
1.5
34 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Boston Market contacts

  2. Boston Market phone numbers
    +1 (800) 877-2870
    +1 (800) 877-2870
    Click up if you have successfully reached Boston Market by calling +1 (800) 877-2870 phone number 0 0 users reported that they have successfully reached Boston Market by calling +1 (800) 877-2870 phone number Click down if you have UNsuccessfully reached Boston Market by calling +1 (800) 877-2870 phone number 4 4 users reported that they have UNsuccessfully reached Boston Market by calling +1 (800) 877-2870 phone number
    Customer Service
    +1 (303) 278-9500
    +1 (303) 278-9500
    Click up if you have successfully reached Boston Market by calling +1 (303) 278-9500 phone number 1 1 users reported that they have successfully reached Boston Market by calling +1 (303) 278-9500 phone number Click down if you have UNsuccessfully reached Boston Market by calling +1 (303) 278-9500 phone number 8 8 users reported that they have UNsuccessfully reached Boston Market by calling +1 (303) 278-9500 phone number
    Head Office
    +1 (800) 340-2836
    +1 (800) 340-2836
    Click up if you have successfully reached Boston Market by calling +1 (800) 340-2836 phone number 1 1 users reported that they have successfully reached Boston Market by calling +1 (800) 340-2836 phone number Click down if you have UNsuccessfully reached Boston Market by calling +1 (800) 340-2836 phone number 0 0 users reported that they have UNsuccessfully reached Boston Market by calling +1 (800) 340-2836 phone number
    100%
    Confidence score
    Employee Service Center
    More phone numbers
  3. Boston Market address
    14103 Denver West Blvd, Golden, Colorado, 80401, United States
  4. Boston Market social media
Boston Market Category
Boston Market is related to the Fast Food Chains category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.