Bosch home appliancesfaulty washing machine and no reply from customer service uk

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a verified customer
Verified customer

This brand new washing machine that we bought on 17th August 2016 is unable to complete a wash cycle most of the time and cannot spin more than about 2 kg of clothes at a time.
We bought the appliance in the UK where my wife is resident and shipped it to our holiday home in Ghana.
Bosch Service partner in Ghana has refused to implement the 2 year warranty and Bosch Home appliances has not replied to 2 emails.
The machine was registered on the Bosch Home appliances UK web site.

We would like Bosch Customer Service to instruct NOVOTEC Ghana, who is the Service Partner in Ghana, to diagnose and repair or change the machine in liaison with Bosch Home appliance UK.

Below are details of the machine:
E-Nr: WAT28420GB/01
FD: 9603
Z-Nr: 01121
TYPE: WCM69 WAT28420GB [protected]

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