Bosch review: poor organization, maybe scam!

This company, that is evidently owned and operated by Sears, is both incompetent and completely disorganized. Ten days ago they sent a service man to our house to investigate why our Bosch dishwasher was not working. We had selected Sears foolhardedly, it turns out, because we thought that we did not want to mess around with a local repair man who had no training on our product and that we wanted a professional company, with access to Bosch warranties to work on our three year old dishwasher. I took the day off work because they could only tell me that they would arrive between 8 and 12 that day. The service man arrived at our house and immediately called someone for advice. The person on the phone advised the serviceman that there was no problem with our dishwasher. Our problem had been that the dishwasher would take three times longer then usual to clean dishes and sometimes would never end the cleaning cycle. Upon hearing this news that we had no problem, we told the service man that the source he had talked to was wrong. We once again explained what was happening. The service man made a second call, and sure enough, a new diagnosis was made that we either needed a thermostat or a heating coil. He ordered both parts, charged us $287.00, and set up an appointment for today which required two service men. The parts came almost a week ago. Sears called us last night and confirmed that they would be here today between 8 and 12. They warned us that we should call them if the parts had not arrived. I took another day off work to meet their service man. At 11:00 am this morning we got a call telling us that Sears needed to cancel the appointment today. They could not reschedule an appointment until the end of the week. I have lost two day's work and when I called to register a complaint with their service department, I was told that their computers were down and the supervisors were in a meeting. Stay away from Sears Service at all costs and A & E Service specifically!