The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
BooksRunincomplete book

J
This review was posted by
a verified customer
Verified customer

I bought a book (used) need it for a college class.
I am very disappointed since book is incomplete. The first chapter is missing 13 pages, and who knows what else trough the entire book.
I am wondering if they ever are going to get back to me since there is no way I can contact them except through email communication. I would like to ensure that when a customer purchases a book that they receive the complete text. I need a complete book before this Friday, June 23rd.

incomplete book

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • BooksRun's response · Jul 19, 2017

    Dear Joel, we looked deeply into the matter right after you contacted us. A processing mistake happened in the process of preparing the item for shipment. For this reason on 06/22/2017 (three days after item's delivery and shortly after being contacted), we issued the full refund in the amount of item's price and expedited shipping expenses. Best regards, BooksRun Team

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