SUBMIT A COMPLAINT

Booking.comraouche arjaan hotel beirut

1
E Aug 12, 2018

To whom it may concern
I booked two nights with this hotel through your website
I had a very rude lady called Angelo check me in
Then told at 3pm my room wouldn't be ready for another two hours as they are busy

Now this hotel send me multiple email saying they have online check in
Which I completed before coming to the hotel
It said on Emails all I'd have to do is collect my room key
Of course this was not at all the case
Check in as stated on the hotels website and yours starts at 2pm

I had a long flight and had expected at 3pm my room to be ready
I complained to the manager who gave me a room till mine was ready
Agin I was told it would to in two hours no one and I mean no one contacted me to say it was ready I had to go to check in to see if it was
I asked for a written apology which I was told I get but still have not

I will never use your booking service again due to this experience
This hotel and its service is way below standard

Even at the pool bar you have to seek out the staff to get any service
They are hiding in rooms sleeping

I've personally. Ever experienced such a bad hotel and it's staff are down right totally unprofessional

Even the manager and her staff spoke in non- English in front of me when I asked them not too as it's rude to a paying customer to do so

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