SUBMIT A COMPLAINT

Booking.com / dirty, unsuitable apartment

Helli there, i wish to make a complaint and feel i should be due a total refund, i booked an apartment seaside apartment 39 st james st, brighton bn2 1rg, 8-10 th sept, we arrived at the dirty filthy door of a flat, no one there had to call and wait for keys to arrive, we were given 1 key for 3 people, the room was ion 1st floir, dirty and no lighting, the rooms were dark, dirty and not as showing in the ad on booking . Com, the beds were filthy, light socked broken, lights hanging, bare wires, bathroom was stained and not was described, we have 10 photographs to prove this which we can forward to an emsil address you can provide us to open a case about this complaint, i am 89 years old and took my 2 daughters here for a short break, we stayed in apartment for 10 mins and decided not to stay here for the short break, it was disgusting, and really upset at the state of the place, really inadequate, we looked up booking . Com and got booked into jurys which couldnt have been any nicer, i wish to make a full complaint as i paid upfront £190 and wish for a refund and for booking. Com to look into this disgusting apartment its not whats advertised as, and wish someone to contact me about this, thankyou
Phyllis Kingsmore
Email . [protected]@hotmail.co.uk

Booking.com
Booking.com
Booking.com
Booking.com
Booking.com

Wi
Sep 11, 2019

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