Bonanza review: Unacceptable business policies & practices

On March 17, 2021 our 2 stores were suspended. I know we did not have permission to sell the SSCS patches but we did not know they were listed on Bonanza. I believe they were bulk listed (pirated) from eBay to Bonanza and if I would have known they were there, I would have removed them. Once I prove that at one time we had the permission to make the patches and we still were making patches for Bonanza and that the patches from our designs that mentioned SSCS listed were to say that all the profits from our sales are donated to SSCS. Over the years we have given well over $5,000.00 to SSCS with all the communications we have with SSCS that I sent you that proves what I say, then you came up with a second reason which is completely bogus. You accused us of circumventing checkout saying that a Buyer was directed away from Bonanza to complete their orders on eBay”. This is not what happened. I have called the customer Mrs * * "*” * and she said that she was on Bonanza looking to buy 11 patches for her Girl Scout troop and a message popped up and when she clicked on the item she was directed by the Bonanza system to eBay. She bought 4 on eBay and then went back on Bonanza and contacted us to say she needed 7 more. Glenda our shop manager simply told her that we knew she already bought 4 and if she wanted 7 more from Bonanza we could do this and combine the shipping. It was the Bonanza system that redirected the Buyer. Now again you come out with the accusations that since 2019 we had 3 infractions do you realize that for that period we had about 750,000 listings on Bonanza. Well aside from the SSCS which I already debunked, I never heard of any others and you suggest we had 3 infractions, REALLY all I know that bot our Bonanza stores had many badges that you send for a great job we were doing. As expected, you bring up an accusation that you say can not be verified anymore. I have read all the other complaints on the BBB website and what are the most common statements about Bonanza.com are that you can not be trusted to tell the truth.

I do not recall receiving any notice from Bonanza, so far each time you bring an accusation against us, I prove that it is false with documents attached to this complaint and now you bring up accusations that can not be verified.

Here in the Philippines, the government does not give any money or support during Covid, and because of your actions, 2 of our lady's income has been drastically cut, not to worry I still support them this way they can feed their family. Because you have suspended our Bonanza accounts you are blocking all the other ladies from opening a Bonanza store. I wonder how far this discrimination will go, are you blocking all the Philippines? This is Systemic Discrimination at its worst.

Very shameful actions on your part.