Bonanza.com — Banned with no explanation
I received an email that says
"Greetings, mediasmedia,
Uh-oh! The credit card ending in ---- used to pay for your monthly Bonanza bill cannot be processed, and you may need to update your card. During our most recent transaction, your credit card company reported the following error: "2046 Declined."
If your credit card information has changed or if you would like to use a different card, please visit the "Seller Settings" area of "My Bonanza."
Update your credit card information now.
Thanks and happy Bonanzling!
Otto"
I was shocked because I only made one sale and money isn't taken out until $3 is reached for fees.
I sent a support email that says
"My account is closed because my monthly bill couldn't be paid. What monthly
bill, when did I sign up for a monthly bill, and what did I do on Bonanza
to equal needing to pay you?"
I received a blank email in response from Angelica. I am pissed off.
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Update -
"Bonanza suspended your account due to a violation of our terms of service (http://www.bonanzle.com/site_help/user_agreement).
We apologize that we are unable to provide further details about this matter, but we strive to keep Bonanza the safest possible marketplace for our buyers and sellers to use. Therefore, it is our mandate to be proactive in suspending accounts that have been associated in any way with site misconduct. We make the best decision we can at the time. If there is any doubt about our information, we will err on the side of caution to protect our buyers.
If you have any further questions, please see our terms of service, which provide complete details about our user policies, including our right to suspend an account at any time.
If you are interested in moving to another marketplace, we recommend ioffer.com or ecrater.com, both of which have strong monthly traffic and a good base of buyers and sellers. eBid.net is a good site for those who wish to deal in the auction format.
Our decision is final and no further correspondence will be addressed. We sincerely apologize for any inconvenience this may have caused you.
Kind regards,
Bonanza support"
Sincerely apologize? Kind regards? I reported them to the BBB yesterday.
Mark, I hope you're reading some of these comments. I had a store long ago that I closed due to moving away for medical treatment. Any shipping issues from when I was quite ill were resolved satisfactorily. I now have staff working for my store, have a very successful eBay business, and went back to Bonanza. After entering credit card info and paying $$$ was immediately suspended with no explanation and given no opportunity to respond or appeal. This is nonsense. My newest hire has just been tasked with pursuing the matter with the Better Business Bureau and legal counsel. What a shame that Bonanza has come to this. As a totally legitimate seller with a glowing reputation, I didn't try to mask my identity. Bonanza staff long ago were aware that I was closing shop due to serious medical issues and had indicated they looked forward to having me back. Not so, apparently. As there is nowhere to appeal unjustified "immediate suspensions, " we are forced to pursue other routes.
We are sorry for the not so good experience you have had on our site. We are dedicated to doing our utmost to assist you in anyway that we can. If we can be of further assistance to you, please contact us at [protected]@bonanza.com so we can properly assist.
Thanks,
Bonanza.com
Just happened yesterday to me, great Customer Satisfaction rating and about 30 sales. Out of nowhere 44 emails canceling negotianable offers from users on products that I sold even though I never received any notification (obviously offers didn't exist). All my seller fees were paid minus the renewal of there bloated Pro Seller Membership but that just knocks you down to a Basic Seller if you choose not to continue. Then I suddenly couldn't Login, I OPENED SUPPORT TICKET AFTER SUPPORT TICKET ASKING WHY I COULD NOT LOGIN AND I HAD 2 ORDERS THAT MY CUSTOMERS PAID FOR AND I NEEDED TO PRINT SHIPPING LABELS FOR... GUESS WHAT? No response ! Not one ! Not even the common decency to say I'm suspended, banned, nothing ! Honestly I had great ratings I'm completely speechless ! I've paid them more in there "Superior" selling fees and again Bloated Pro membership (was giving it a chance) then what I actually profited ! Off to the BBB, thankfully I have expierence in filling properly without the ability from Bonanza to dispute because of screenshots, etc to dispute !
I think Bonanza is a great service, BUT their customer support side needs some serious work. I was banned as well recently with NO explanation. I couldn't login OR create a new account.
Not too happy with Bonanza right now, just being honest.
Bonanza closed account for no reason no explanation. Very upset :(
Bonanza banned me for no reason too. One day i just couldn't log in. Very upset about it and will probably start selling on ebay. It is a shame becouse bonanza looks like a great site.