Bonanza reviews and complaints 2
View all 49 complaintsBonanza - Bad Cust Support
My first dealing with this site, will ultimately be my last. Wish I would have read the reviews before I went on to purchase. The company I dealt with was to send 100ct bottle and only sent 30ct bottle. Normally I would think this is just an honest mistake BUT after reviewing my order I noticed the tag line did not indicate the amount of the bottle count. So before even placing my order I sent the seller a message (THROUGH BONANZA) Making sure it was in fact the 100ct bottle that was for sale. Was assured it so went ahead and purchased. What I do I get in the mail? 30ct bottle. I immediately put in a dispute with Bonanza and waited. Nothing after 5 days so I put in a dispute with Paypal. 30 days after my sale Bonanza finally sends me an email telling me, to contact PAYPAL for resolution. They never even offered to help and it is their company. USER BEWARE! The sellers on this site must know they will not be harmed for duping customers so why not do it
The complaint has been investigated and resolved to the customer’s satisfaction.
Bonanza - Overcharged / fees misrepresented
Bonanza advertises seller fees of 3. 5% for all transactions under $500. My one and only transaction they charged me 8. 63%. Sale price was 17. 72. Fees owed is 1. 53. I emaile them and i am waiting for a response.
I am the original poster of this complaint. I would like to retract my complaint. The reason I was charged 8.63% instead of 3.5% is because my item was sold through google stores which requires a higher fee. I was aware of this when I set up my account but simply forgot about this detail which is why I thought I was being overcharged which I am not.
Bonanza repplied to my email within 24 hours and clarified this issue for me.
This complaint was made in haste and was the result of a misunderstanding on my part. I forgot that Bonanza has to charge extra fees for items sold through Google stores where my item was purchased from.
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