Bob's Discount Furniture

I ordered a new bedroom set and mattress on November 13, 2020 and while I was in the store my goal was to make a purchase I knew was fully in stock, due to COVID-19 and delay issues. When purchasing the set I was ensured by the sales associate all the items were in and we scheduled a delivery. The delivery was scheduled for December 10, 2020 and I received all the text notifications and emails leading up to the day. My window was 7:15AM to 10:15AM. At 7:23AM the day of delivery I received a telephone call from the driver indicating that one item (my headboard) was not loaded in the truck the evening prior and the bed was unable to be assembled. The driver recommend I reschedule so the delivery could be completed with all items and so that boxes associated to the bed, bedframe, and mattress wouldn't be scattered in my room, so he instructed me to contact my sales associate to make those accommodations. I contacted customer service who informed me that the headboard had just came in December 10th so that is why it wasn't on the truck, which made no sense to me because when I ordered everything and scheduled delivery the 10th was a "green light" to move forward. I took off work December 10th so if the headboard wasn't in I obviously would have chosen a different day. So I scheduled a deliver for Saturday, December, 12, 2020 though was advised that one item would be on back order (end of January 2021) that being my chest. I was concerned with this issue, because the chest was currently in a truck that did not come to my house initially, due to the order missing the headboard. The individual indicated that once the item arrives back to the warehouse it could be placed with another order. Extremely annoyed by this information and seconding guessing my judgment call with deciding to reschedule I asked for a "go back" so the truck could come back and drop off all the items and have the headboard delivered Saturday. The individual attempted to complete this task though was unable to ensure it would happen. Still extremely annoyed that a chest that was labeled mine could be given away in a matter of 36 hours was insane as I've been awaiting these items for roughly a month already. The individual continued to argue with me stating that "I sent you the receipt and it shows the chest won't be in till the end of January". I asked to speak with a supervisor. The supervisor went on to tell me the same reasoning that the request was in and I had to await to hear from the distribution center on rather or not they approved the request. More frustrated because I took off work to wait for the furniture and now I had to wait some more and wasn't even guaranteed my items were coming back. I asked to speak with a supervisor of this individual because she continue to go in circles and could not ensure my chest was coming either day ("go back" delivery or Saturday). I was hung up on. I called back and waited in a virtual que for over an hour. Had to speak with yet another individual about my issue and requested to speak with a supervisor. The supervisor stated that my situation was odd because the initial mistake of my item not being loaded into the truck was not my fault generating a reschedule. The individual relayed that he wrote up an explanation within detailed notes instructing the distribution center to hold the item for me till Saturday if a "go back" was not possible. The individual instructed that I should wait roughly (2) two hours for the drivers to complete their route and they would call pertaining to the "go back". I waited and waited and nothing. No confirmation or denial of the "go back" from no one. I once again called back waited in a lengthy virtual line and asked the status of my order to only be told it was all coming Saturday. Frustrating because I spent nearly half my day on the telephone and I STILL was not certain if I was receiving my chest on Saturday December 12th. The follow day I received a text notification of my delivery and observed the chest was not listed, so I called once again. The individual claimed it would be there so I at this point I figured "we shall see". The day of delivery the individuals showed up and appeared in a rush. I actually catch one of the individuals complaining he wasn't going to make it to the mall in time. The individuals were rough with the boxes and left them in the street... thankful it didn't rain. My father noticed the drawers on my bed base were not correctly centered in on the track properly. I mentioned it to the individuals and they instructed me it was a mechanical issue call to have a technician come out. Also one individual asked if they could leave my box spring at my house because they didn't have room in the truck, which I stated no I have no room and paid for that to be removed with everything. I partially think they didn't want to take it (more work for them). Once everything was set up the individuals left immediately no "Miss please go check over everything to ensure it looks ok". NOTHING. I went into my bedroom and observed cardboard debris all over the floor and marks on my newly painted walls. Also debris and trash from the packaging was flying around my neighborhood street that I had to go grab! My father begin to look over the bed base drawers and noticed they weren't even put together properly, so he took the time and corrected the issue. While doing this he observed several loose screws under the bed in addition to cardboard and debris from the boxes. After this we had to check to ensure the bed frame was put together properly! Several missing screws were observed, which we corrected ourselves. While doing this we also observed the mattress wasn't positioned on the bed properly (at first we thought we were given the wrong size…a smaller size). I purchased a king size bed and I am a small female, and my father is older, so we had to move the mattress 180 degrees to the correct position. This was not easy and I wish the individuals wouldn't have ran out of my house prior to me checking everything. In addition to all these issues I noticed that an internal corner of my dresser was broken which refrained the drawer from seating properly. From a distance it was off center creating a large gap and pushing the drawer below out. I called customer service YET AGAIN and advised them of the POOR delivery service I had experienced. They offered a technician to come out though I got disconnected. No call back. Nothing. So I had to call AGAIN and waited in a virtual que. The individual provided options and advised a tech would have to come out and observe the damage. One date was provide, which unfortunately could not work with my schedule so I asked to schedule in the next three weeks but was told to call back. So here I am with a defective product, experienced very very very poor service, and have to wait to schedule a time for a tech to come out. Initially I was provided a gift card for the damaged product and inconvenience though who wants a gift card after experiencing all of this?! I was told that cash compensation was not an option. Highly unsatisfied with my experience and do not recommend Bob's Furniture to anyone. The quality of the service was awful and I spent decent money on new bedroom furniture that my father has to fix!

Waited almost 3 month's for the initial furniture. Then it was broken. Said they were going to have someone reach out to us they never did had to drive to the store to try to solve the issue because every time we called we were on hold and then they would disconnect us because they didn't wanna deal with it. Have another appointment scheduled and they don't bring the right stuff to fix what was broken in the first place. Now there saying it is back ordered can't help us out. Another two months before anything is possible. Oh we can sell you another bed that does not match the dresser and the desk that you just got but that's OK no one will notice is what the customer service representative said to me tonight are you kidding me. I understand the times we are in and things are tough and not always going the right way customer service can still be at a high and take care of people and tell them the truth. So now my daughter again so has no bed no storage for which she got rid of an old dresser because the new bed was supposed to have drawers with it. And all they can tell me is that you can get another bed that doesn't match and no one will notice. Are you kidding me. Then they put me on hold for another 20 minutes and then hang up on me. they don't want to return the entire set.. so that if I wanted to buy a new bedroom set it would match. oh I forgot the first time they were here the delivery guys ripped my daughters poster and didn't say anything. Again stuff happens. Own up to it and I would've been like no biggie I'll take care of it. I also had a bobs truck that wasn't my delivery turn into my front yard into my flower garden and make a Huge tire track in it.

I purchased the chair in november and it was broke when they delivered it. The delivery people stated that they cannot take the chair back. I had 4 appointments for it to be repaired, no one showed up or contact me saying they weren't going to be here. After 6 hours one day and 4 hours another trying to resolve the problem on the phone they want to make a 5th appointment. I cannot continue missing my work. The chair needs to be repaired, replaced, or taken back emediatly.

I have receive numerous deliveries since I placed an order on October 18. I understand that its a pandemic and things were delayed. But when I receive my first order they sent the wrong set of (that was okay) but then it took 2 weeks and me calling several times to have them picked up and re send the correct ones. Now November 10 I receive a delivery of my sofa that did not fit on the elevator of my bldg (yes I was upset but understood the issue) so I selected the smaller love seat which arrived 11/25 which fit on the elevator but not through the apartment door. Since then I've been calling bobs to fix my fortiva account so that I could select a sectional sofa and been getting the run around. Today on 11/27 at 11 am I speak with onr representative and ask if possible to re select online he tells me yes and I'm on hold. He stated he was pulling up my account. Eventually he gets back on the phone after I've been on the phone for 26 minutes and 13 seconds to tell me I need to go in the store to place a new order. This was such terrible experience and I will never use it again.

I ordered my furniture 10/008/2020 with the lastest delivery date Thant on my print out, being the middle of November, and stated by Froilan the sale associate I would have it before Thanksgiving. My husband get a call from Bob's stating they want to delivery it to us on our wedding day Dec 5th which he declined. Then they said they can not delivery it to us until the 8th. That not acceptable or on our receipt. When I call the store i keep getting a wait time message of 21 min. then once it get to 14 minutes it state press one to get a call back and you wont lose your place in line. No one has called me back yet within two days. My name is James Brown and I want a call back. [protected].

I purchase the Diva head board, foot board, a sofa, and a chest on 8/16/2020. The diva bed and chest was suppose to be a birthday gift for my daughter's birthday. I was told that the bed would arrive on the 24th of September. It never came. I went into the store because I called several times and couldn't get any assistant. In the store I spoke to someone in the customer care where I asked why I never receive a call to let me know that I wasn't going to be receiving my furniture, they response was : your saleperson should had called you". When asking who my sale person was they reply Mark who wasn't available. I asked to speak to the manager. I spoke to Jim who stated that he apologize for no one not calling me and promised that someone would contact me and that I would be getting my couch delivered on the 28th of Septemeber and that my bed would be available October 15 and that the chest wouldn't be available until November 15. I received my bed on the 15th of October but November 15 came and no chest. So /I called Sunday night to ask where my chest was and spoke to a Shauna who stated that my chest wouldn't be here until December 8th. After letting her know how frustrated I as because no one had call me to let me know that they changed the deliver date and requesting several time to speak to a manager who wasn't available she finally came back on the phone apologize for the store horrible customer service and assure me that the chest would arrive today 11/18/2020. Well the chest arrived today and the two people delivered it and damage it. I asked them to take the chest back because it was damage and was told by the driver that he could not take the chest back and for me to call Bob's and have them sent someone else out to exchange it. Well, Well I called the BOB's in Stoughton MA. and was told by the person that answer the phone that they would transfer to the correct department. I was transfer I guess to customer service in Connecticut where I was told that the needed to contact the driver and the driver needed to come back to get the chest. I was placed on hold for 46 minutes until the phone hung up. Once I was hung up on I called the Stoughton Store back got a person by the name of Yalnde who unfortunately had to deal with my fraustration. She apologize again for no one calling me to let me know that my deliver date had changed, she stated that she could put in a exchange but I would be able to get the chest until deliver until December 18. when asked to speak to a manger was told that no manager was available and that she would have Jim or Bert call me back. Neither call back so I called them I got Jim on the phone who hung up on me once I started complaining. I try calling back several times and asking for whom ever is over Jim's head. It sad that not only is the chest damage but my brother's have delivered for Bob's before and have been in the delivery business for over 30 years. Not only was it damage but it's a floor model. I have deal with Bob's in the past and I swear this is the worse experiences I have ever had. I asked that they come pick up all they furniture and refund me my money and I was told that they couldn't. I would suggest anyone go to Bob's and especially the Stoughton store.

Furniture that was delivered to my condo they stretch my floor and did not completely put together the furniture because they are missing a part that's back order. I call your customer service I was told that part will not be ready until the end of December. I don't need the furniture because I was hoping I have it all set up before Thanksgiving or Christmas. I would like to have a for 100% refund if this doesn't occur I would to get my attorney involved in this matter.

I filed claims for leather sofa that is peeling off, they simply said not covered.

Along with that I filed that reclining sofa the mechanism is making noise. No comments on that. Since under a section such things are covered!

Will have to call them and ask about that. Pretty sure they will be saying oh claim closed. But will keep you posted.

Bought the Goof proof plus and had a kitchen chair break. They asked how it happened and I said I didn't know and they denied the claim. I ended up going to the store where I bought it, and after some complaining they replaced it. Well now I have a sofa and a recliner to be fixed and I know what happened to them, they won't cover because they were in transit, moving to a new apartment. What they DON'T cover is more than what they DO cover. I will never buy this plan again.

I am very disappointed with Bod Furniture. My husband bought me a nice leather living room set. We spend $3, 500.00 with insurance included and in less than a year started to get peeled and one of recliner seat is not working. When I made the claim they denied so what is the point to pay insurance. Just steeling our money. I went to the store where we bought the living room set and the manager didn't help that much just fixing the recliner and what about the peeling we paid all that money for cheap material and then don't want to fix it it's unbelievable. Planning to call Channel 12 maybe they can help me in this situation. Since Bob Furniture it's not doing that much. Thank you!

Went online to order the mystic bay gray chest to add to my collection. Online, was asked to enter my cc number; only had account number from previous purchase when account was created. Messaged looking for help and was told I need to call acceptance directly.
Called acceptance and was told I need to call salesperson, place order and salesperson will call acceptance. Called store, was spoken to in a very rude way at which point I asked "taquina" if she wanted my business and if so, she needs to speak politely to me. She hung up on me!
I called local store manager to explain and he said he had no clue who she is and that if I want to purchase this piece, I need to come into the store.
Why is that necessary if I already have an account with acceptance.
In general, why was I treated so poorly by all involved when I simply want to give bob's my hard-earned money in return for a piece of furniture?

My husband and I have spent over $6000.00 on furniture for our first home together. The tall dresser leg broke so we called CCS and they told us it would fall under Goof Proof protection and gave us their phone #. When I called Guardian they said Bob's never registered this purchase only the desk we bought at another Bob's location. I have spent over three hours back and forth on hold etc.. ONLY to be bounced back and fourth with absolutely no progress or clear direction on getting this resolved. Now we have to start all over again today to try to get somewhere. We told the rep. at the Brookfield CT. store that we would be living in Georgia, and we were assured that even though Bob's could not yet deliver to GA, the protection would cover us here in GA. Now we are getting nothing but run around.

On march 10 2020 I had a sectional delivered. Within 6 months of having this couch the cushions have literally come apart at the seems. I called customer service and had a technician come out on 9/9/20 to fix it. He said it was a manufacturers defect and he sewed it up. A week later they came apart again so once again I scheduled another tech to come out. When the next one came out he said he didn't have enough time to fix it all and just sewed up two cushion's then left. I called customer service again and was told they would not fix the couch anymore and it was my fault. I had purchased the "goof proof" plan as well and made a claim with them,. They reached out and said they would not cover it and it was on the manufacturer to being that it was within a year. Right now I have a couch that is no good and I just spent 1800 dollars on it 6 months ago. I filed a complaint with the bbb and was told they investigated it and because the last tech said it was my fault that they will not cover the couch anymore.
I need a resolution I want the couch replaced or repaired.

Receipts number is [protected] my customer number is 6471439
My plan number is p1pb-5471604

Kelly lekas [protected]

I purchased a sofa set at Bob's and immediately noticed upon delivery that one end of the sofa was leaning when they put it together. The cushion had a lot more space from the base than did the other end. They sent someone over who said it was fine. Months later the sofa is leaning on that end and fees like it coming apart. Good proof won't cover it because no accident was reported. My loveseat is also damaged and they won't repair the cord or send in a replacement even though the guy they sent over said we she receive a replacement via mail and to call them so someone could install the new one.