Bob evans.. Or was... 8/13/2021 (and 2 weeks prior at logan location)
I waited to be seated 20 minutes. I realize this is typical with short staffing, pandemic, etc. I waited another 10 minutes to get a server. I ordered a drink. Server returned and took my order a few minutes later.
Customers seated behind me had their orders taken, food brought and finished their meal before I saw a server again. In fact, I never saw a server again. I waited another 30 minutes. No one. Nothing. No bread, no refill, no soup (3 course meal). I left.
I've never walked out of bob evans before. This is how bad the service has gotten. I visited the logan location 2 weeks ago and was given a 30 minute wait for a curb side pick up (simple, biscuits and gravy). It was another 30 minutes till I got it... And I had to go inside to get it... That is when they started filling my order. I wrote corporate office with a complaint. No response. Now this...
Since no one is listening, I will now vote with my wallet. I used to love the restaurant and what it was when I went to college at rio grande, across the street from 'down on the farm'. Whatever it is now, is not that. Very disappointed. Not sure i'll recover. I think i'm finished with a place i've visited since a child.
Desired outcome: GGift certificates, an apology, or simply acknowledgement someone is listening?