Menu
Write a review
File a complaint
Bob Evans Profile

Bob Evans

Learn how the rating is calculated

1.1 15 Reviews 605 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Bob Evans Complaints Page 17 of 31

ComplaintsBoard
D
3:16 pm EDT

Bob Evans dinner take out

Delivered
Bob Evans
October 6 2019 at 7:52pm-8:22pm
Bob Evans
3 Items
1x Chicken-N-Noodles Soup
1x Cranberry Pecan Chicken Salad
1x Slow Roasted Turkey & Dressing Dinner 3 Course
Delivery Address
217 Helen Ln, Barboursville, WV 25504, USA

This was a very disgusting meal. No dressing, beef gravy on the mashed potatoes, flat top grilled chicken breasts not sliced turkey, cup of fruit was grapes. The only thing right about the salad was the cut up iceberg lettuce!

Read full complaint
Hide full review
ComplaintsBoard
F
10:19 pm EDT

Bob Evans food

I know it may be trivial to some, but anyone with an autistic child understands that these children don't handle changes well and they like consistency. My son LOVES Bob Evan's and orders the exact meal everytime. I took him to Bob Evan's in Englewood, Ohio on Friday. We normally eat at the Greenville Ohio location and he orders the little farmers breakfast. This time, he decided on the "little piggy". His excitement turned to tears when his order came out and looked atrocious. Nothing like the pictures on the menu. He slid the plate away and was really upset over how sad his pig looked. No nose or anything. Like I said, it may seem trivial but i was really happy for him because he actually stayed from his comfort zone and ordered something new. I do have pictures of the monstrosity.

Read full complaint
View 0 more photos
Hide full review
ComplaintsBoard
B
3:51 pm EDT

Bob Evans soups-and-salad/cheddar-baked-potato-soup

The soup is advertised as topped with bacon and green onions.
I bought two quarts to go - there wasn't any sign or taste of bacon or green onion.
Should I open the soup cartoons to check and see if all the items are included.
Another problem with the cheddar baked potato soup was it was almost as thick as mac and cheese. Not an enjoyable thickness for soup - like eating cheese sauce.
Won't be buying any more cheddar baked potato soup. If I go back to Bob Evans.

Read full complaint
Hide full review
ComplaintsBoard
J
12:48 pm EDT

Bob Evans the way the manager spoke to me after receiving the wrong order

On 10/6/19 at store #21 I placed a carry out order when I got home I was short loaded hash browns I called they said to come back and get them, I picked them up came back home to find out they had given me a raw scoop of diced potatoes, I call and ask to speak to a manager a girl got on the phone and starting yelling in a very loud voice at me saying I placed the order wrong, I ask for her name she said "I don't have a name today" then hung up . I'm 55 years old have been going to bob evans every Sunday for over 20 years, unless something is done about this I will never return as well as pursue issue

Read full complaint
Hide full review
ComplaintsBoard
D
12:10 pm EDT

Bob Evans the turkey dinner

Myself and my husband took our grandsons to dinner Friday evening about 6:00 pm to Bob Evans Springboro Ohio location. First of all we waited on dinner for over a half hour and the kids were getting very distressed. Then the dinners came and the carrots were so hard the kids couldn't eat them and the broccoli was also crunchy. And the dressing for the turkey was very dry and tasteless So we sent the carrots back and they brought corn instead which looked like it was fried and very dry. So we were totally dissatisfied with this experience at bob Evans. Bob Evans used to be my favorite place to get a good home cooked dinner but not anymore. My husband spent $37.00 plus tip and we are not at all happy. I think you should look into some of the cooks at your restaurants. I have also experienced some bad orders from the Woodman dr bob Evans which I frequent almost weekly. So I'm afraid to even chance it again. I hope you can do something to resolve this issue. Thank you. Delores Smith

Read full complaint
Hide full review
ComplaintsBoard
P
3:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bob Evans customer service

You walk in get seated and wait 10 minutes and never get waited on then another couple comes in sits in the booth beside you and immediately gets waited on this isnt the first issue we have had with this location of you order a side salad you have to waite forever on it then when they bring it your food comes right out you have to literally ask them for a refill one time I had to go to the counter to get silverware cause they didnt give us any i think you all need to be checking up on that location because there management and waiters aren't doing there job thank you

Read full complaint
Hide full review
ComplaintsBoard
D
6:10 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This is the 3rd time in a month that Bob Evans hasn't opened on time and this is the 2 time in 2 days. It's now 6 am and the lights are off and I see employees waiting outside. It's totally dark inside the restaurant. So my complaint is to short, this makes no sense. Someone showed up at 6:06 but of course it will be sometime before they are ready for customers. Thank you

Read full complaint
ComplaintsBoard
J
1:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I will start with I almost always come in on Friday mornings. Julie is my normal server. She is fantastic. I have never had a issue here. Everyone is so polite and helpful. Sadly that was not the case Monday morning. I stopped in for breakfast, I didn't see Julie so I sat with Cassie. She was excellent. I had steak, eggs and hash browns. My hash browns wa...

Read full complaint
ComplaintsBoard
M
7:09 pm EDT

Bob Evans manager actions with employees

When arriving we asked for a table. The manager Ben Cadmen then told the seating person to take us to a booth. We were able to get the waitress to give us a table.
We noticed that NONE of the waitress' on duty were not smiling at all and also were not chatting with each other(like normal). We were soon to notice why.
The manager stood by the order screen near the kitchen window berating the cooking staff loudly and generally handed out verbal instructions on a continuing basis to the waiting staff. It was like no one knew what they were doing except him! This action continued throughout the complete time we were having our dinner. "the corn" "the stuffing" etc etc. do this do that! I am sure that it was very embarrassing for ALL the waitress/cooking staff there. The food was good and timely delivered, though not as hot as we would have liked. The waitress and her trainee were very efficient and mindful to our wants and needs. The ONLY negative thing was the TOTAL UNPROFESSIONAL IGNORANT SELF CENTERED actions of Ben Cadmen. If I was his superior, he would be GONE immediately. Maybe the staff could smile, try to enjoy a tough work environment with some comraderie, and represent Bob Evans as we have seen on our other visits. I surely hope we do not see this manager again. If we do, we will not be seated. I have personal leadership experience but this guy seems to not have a clue about how to treat subordinates.

Read full complaint
Hide full review
ComplaintsBoard
T
1:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bob Evans food portion, service, dirty food

I have been there twice in two weeks. The first time there was a dog hair in my coffee off of the waitresses clothes I assume. The second I ordered the $9 cranberry pecan salad and it took 30 minutes to get it and when I did it was more the size of a side salad with very little toppings. I have heard the kitchen workers arguing and it seems no one knows their job. I love Bobs and hate to complain but management deserves to know how their restaurants are being run. It makes me not want to go back. Tammy White [protected]

Read full complaint
View 0 more photos
Update by Tammy M White
Sep 28, 2019 1:13 pm EDT

Animal hair in coffee

Hide full review
ComplaintsBoard
D
7:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bob Evans frozen sausage gravy and biscuits

This is the 4 th time I have gotten bad products from you and the 4 th time I've complained
I never get any kind of response from you
It's to bad my family enjoyed these breakfasts
Terrible customer service
I'm gonna post these bad pictures every place I can online. I just going spend my time searching your name and post these pictures
If I can stop one other person from buying these I've done my job

Read full complaint
View 0 more photos
Hide full review
ComplaintsBoard
D
6:44 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am sitting in your store waiting on my online order of 2 dinners my coworkers and I chipped in money to order for another co-worker who had recently lost a loved one. . I am spending over 75.00 on this food that I ordered early this morning when I arrived to work, and scheduled to have ready at 615 p. The time is now 645 and I have no estimated wait or...

Read full complaint
ComplaintsBoard
T
7:12 pm EDT

Bob Evans order # [protected]

I placed a $25 to go order today online 2 country fried steak dinners & chicken tender dinner and was given a pick up time of 10:13am... I arrived 5 minutes early and called to see if my order was ready that's when the lady told me they were "out" of country fried steaks and can give me sirloins in place at no extra charge so I agreed that was fine and I had to wait 15 more minutes so they could cook the steaks which was still ok she explained to me their truck was late which happens I understand but the food was not good... the macaroni and cheese was not cooked all the way the noodles were still a bit hard... and Luke warm ...the steaks were the super small and just not good...the rolls were hard and to top it off they didn't have any Togo cutlery I'm so disappointed I've never had any trouble from them but just disappointed. I do want to say thank you to the cook for making mashed potatoes early for us but you should NEVER run out of product when there's another restaurant 15 minutes away in Washington Court House to borrow from!

Read full complaint
Hide full review
ComplaintsBoard
G
6:57 pm EDT

Bob Evans quality and quantity of food

My husband and I have been going to Bob Evans for over 30 years! Since this company has changed hands a year or so ago the quality and quantity of the food now has gotten worse! We have given you guys the benefit of the doubt and continued to give you a chance! We have gotten some pretty bad food since you changed hands though! I got a steak a couple of weeks ago that was the size of a silver dollar and was highly priced, and I'm not sure if it was steak, I got sick from it! Today I got potato soup that came to me as a cup of potatoes cubed with some cheese sauce on them and a few bacon bits, no scallions! That is not soup! The half of pot roast sandwich hand no carrots, potatoes or onions on it and the meat was very little! The big breakfast my husband got had the eggs thrown on the plate halfway off and he got fries with it that you could count on one hand and were cold! We have given you guys the benefit of the doubt but I had to let you know today how bad your food has gone down hill!

Read full complaint
Hide full review
ComplaintsBoard
B
11:04 am EDT

Bob Evans food was cold and poor service

I ordered online back in july when I went to pick my food up the food was cold eggs where not fixed how I like them and sausage was hard as a brick so was the biscuit the hashbrowns wherenot fixed how I liked and they where slow to tend to me and let me pay for the food how I would like for you to resolve a free meal for 2 people or a gift card for $50 I can come pick it up at the store today you can reach me at the phone number [protected] my name is sarah reed

Read full complaint
Hide full review
ComplaintsBoard
S
2:20 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Placed order on Door Dash app. The app page for this location doesn't list drinks and would not allow me to list special instructions. I called the store to get extra salad dressing and 2 cherry pepsi with no ice. The woman took my order and said that this will be included. DD comes with my order and no drinks!!! I received my salad dressing. I called the...

Read full complaint
ComplaintsBoard
J
1:28 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We arrived at Bob Evans I Logan at 10:40, 20 minute wait to be seated which I didn't to k was too bad on a Sunday morning (today, sept 22nd). We waited 15 minutes for someone to get our drink order, another twenty minutes for food order. Our food arrived at the table 12:15pm. Waitress was friendly and apologetic. Obviously not her fault. But it wa...

Read full complaint
ComplaintsBoard
B
8:30 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Arrived @ this Bob Evans @ 5:55 PM with my party of three adults and two children. Upon being seated, immediately placed drink orders and was ready to place food orders as soon as drinks arrived. We did not receive our food until 6:35 PM although other diners arriving after us were served before us. I could not see any big rush of people or any other reason...

Read full complaint
ComplaintsBoard
D
12:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bob Evans frozen home style sausage gravy and biscuits

I have made a complaint before on this product with no reply
So here I go again
Bob Evans sausage gravy and biscuits
The gravy is completely out of the heating bowl
I bought 2 and both were like that.
A few months ago I bought some and the gravy was spoiled. After heating it up it stayed clumpy
It's to bad I really enjoyed them.
Not falling for the same horrible product again

Read full complaint
View 0 more photos
Hide full review
ComplaintsBoard
L
12:39 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My family and I went to Bob Evans in Ripley WV last night to celebrate my sisters birthday. I ordered a baked potato, green beans and broccoli. When our food arrived, my Dad and sisters food was hot. The waitress said she would be right back with my butter and sour cream for my baked potato. I started to cut it up, and it was cold, the green beans were cold...

Read full complaint
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
Bob Evans Category
Bob Evans is ranked 119 among 147 companies in the Restaurants and Dining category