For all of you like myself who bought a timeshare from Bluegreen and was told that they would buy it back if...
I was interested in roomier lodging for my family and my father in law liked his time share so me and my...
we bought a bluegreen timeshare less than a month ago in gatlinburg, tn. very friendly staff, pleasant experience (because we bought) well, we have changed our minds and were told we could sell it back to them at the cost we bought it. sounds great, since we only have that day to buy it and 30 days to return it. well, that was a big fat lie. i can hardly get in touch with a person when i call all the numbers, some of the extensions they gave us are bogus numbers. i am so ticked off. i know i will be reporting them to the better bussiness bureau. what else i can do, i don't know. i have good credit and now after being scammed, i am so mad i don't care if they turn me over to collections. if we go to court, i may just bring a copy of this website with all the other complaints listed as well. aaarrgh!!! anyone have any advise?
Spring of 2007 a telemarketer began calling offering us a special deal at Blue Green Resorts. After about the 10th call of my wife and I tossing it back and forth with talk to my husband to talk to my wife, I finally talked to the telemarketer. She made a great offer for $250.00 we would have 3 days /2 nights all inclusive vacation including shows and meals at one of Blue Green Resorts premier resorts.
This was too good to be true, and the first and last question I asked was if this was a time share promotional offer and she responded several times that it was not. It was simply a vacation package being offered by Blue Green Resorts, at a location of our choice at any of their resorts which included Hilton Head North Carolina. It was all inclusive with the exception of travel. We had a year to use the vacation.
In 1999 we purchased such a package to Branson Mo, and had a great time .. NO TIME SHARE
When we finally ( three months later) received our vacation package from Blue Green Resorts it was a time share.
We were out $250.00 so we decided to keep the package and take a trip to the Blue Green Resort at Hilton Head.
Last week we decided we had some free time and would use our package. First thing we were told was that we had purchased a Branson Vacation and that was where we would have to go.
We said okay to Branson and were given three days and two night at the Raddison in Branson. ( I have copies of the reservations documents sent to us by Blue Green)
When we arrived we were told that we could not stay at the Raddison. We were told that the Raddison had no rooms available, my wife countered this with she had checked on the reservations before we left home earlier that day and they confirmed that we had reservations, then the VERY RUDE, young man told us that the Raddison was a piece of [censored], and the Travel Lodge was a much nicer hotel, no amount of arguing would get them to allow us to keep the Raddison Reservation.
We checked into the Travel Lodge, which possibly had been closed up for the winter and just reopened. It smelled very musty, ( we both were suffering from Allergies) There were spiders and spider webs. It was not up to the standard of the Raddison. It actually was not up to the standard of most Branson Lodgings.
We took the 90 minute tour which lasted 2and 1/2 hours, and was treated very rude when we told them we were not interested in buying a time share, We were even told how much we would regret not buying if one of us died and we didn't have vacation memories to sustain us.
We finally got out of there and returned to the REWARDS CENTER for our show tickets and meal vouchers.
The tickets was two tickets off THEIR LIST ..Which was Elvis Impersonations etc, or shows that were not even open yet.
The meal was for a barbecue meal at a bar that looked like a biker bar, the building looked as if it was about to fall down.
My wife finally asked just what our $250.00 was suppose to be for. We were told we had never paid anything. I have the Credit Card reciept where the money was taken from out Visa account.
We are not happy, and I plan to use the internet to warn people to stay away from Blue Green Resorts.
I own points at Blue green resorts, I used to have weeks. I was conned into converting to points by their...
My husband received a call from this company offering a wonderful 3 night vacation package for our whole...
We were mailed some information about Bluegreen telling us we won four free airline tickets and a cruise and a free visa card and a free dinner. All we had to do was listen to a forty-five min. presentation. They keep us there three hours and we finally said yes after they promised us a free Florida vacation. Everytime we tried to set up our vacation nothing was available. Nobody returned our telephone calls. We never got the free gifts, only a fifty dollar visa card.
Now we are paying a yearly fee, for what we don't know. We are trying to sell, but no help is coming from Bluegreen. We decided to stop paying the monthly payments. Bluegreen turned us over to a collection agency and now we have one bad thing on our credit report. We are still trying to get out of this nightmare. If Bluegreen calls on you, run away from them as fast as possible.
BlueGreen Resorts had a lot of information that just seemed too good to be true! After reading these complaints, i'm really upset and wishing I never would have talked my husband into paying the great 49 dollars for a trip!
We paid the 49 dollars and the man told us that he would call us the next day with our confirmation number so that we could go ahead and pick out a trip for us as soon as we wanted...the man never called us and when i called him he could not find us in their system. They sure did charge the 49 dollars to our account though and are now telling us that in order for us to pick out a trip we need to prove to them that we paid our money.
I am very upset because I was organized and following instructions to do this and they had NO IDEA who I was and could not find ANY information on us!! I learned that I should ask for confirmation numbers ASAP!! I'm hesitant about this whole thing now!
Bluegreen is not an ethical company. They lie and have not kept their end of the bargain. Their company is no better than a pyramid scam. They take our money and then rent out our condos to non-owners. They also do not have condos. We stayed at their "Brand New Property" that we are deeded to in marathon keys and it was a renovated hotel. No condo, no resort there.
We have seen our maintenance fees go to over $1000.00 per month and no one can provide me with an itemized list of what the fees go to.
We had an appointment to meet with them they called me three times and emailed me once to make sure I was there on time. I got there on time and was told they did not have anyone who could see me.
I am sick of them and want some justice.
It was a Pretty Picture, but Disconcerting at the best, disheartening at the worst. As a corporate attorney for 20+ years and having an MBA and a BBA in business Lynn and I were quite interested when we went to check out the BlueGreen timeshare sales pitch. We have long shopped Bass Pro and are both impressed by the quality and high standards of the corporation. We have both been approached by a sanctioned salesperson in Bass Pro about the BlueGreen timeshare solicitations. Over this years MLK Holiday we decided to go down to Florida and check out the sales pitch.
Woo Hoo what a story. For a corporation listed on a national stock exchange, BXG, you would think they would meet you with an employee of the corporation with a name tag and business card right off the boat. Alas even thought the sales glossies discussed a first class destination on Daytona Beach The Casa Del Mar and we liked its presentation and ambiance - upon arrival we were shunted to the nearby Holiday Inn by the front office staff.
Hmm a national firm with dozens of locations in a site where the parking lots are empty and the lobby nearly deserted sending us to a Holiday Inn rather that putting us up in the Casa Del Mar? Well, Lynn was bothered by the fact that the verbal representations and e-mails she had received had to all intents and purposes indicated that we would be staying at the Casa Del Mar. But we remembered thinking at the time wasn't it strange the employees had no name-tags and no descriptive accommodations booklets were on display?
Upon arrival at the Holiday Inn we were shown the normal courtesy and service you expect from a national hospitality organization. However, I tried to upgrade the room from a back window facing room to an ocean facing room. I was told that no upgrades were available. Hmmm - this despite the Priority Club membership which I enjoy due to years and years of business travel. Later during our stay we noted that many rooms on the ocean side were dark and unoccupied.
So we decided to be troopers and go the next morning to the sales pitch. We spoke to a couple of locals who were of the hefty persuasion and settled on a local restaurant Charlie Horses Restaurant. It was excellent! It's located next to Bonefish grill, the Carrabas sister restaurant, and we recommend it for good food and local dining. OK here is the rest of the story.We show up the next morning and are introduced to our sales pitch representative a genial 30ish fellow named James. Our James is an ex-law enforcement officer and highly articulate. He has obviously done his homework and is quite a good salesman. Having been involved in sales for years I saw through the act but absolutely & thoroughly enjoyed the show. James is a likable and competent sales person.
1)No one there had a name tag,
2)James did not have a business card,
3)James did not have an e-mail,
4)We were not introduced to the sales manager until we asked to meet him after the pitch,
5)The administrative secretary had leather pants and 2 inch Asian nails with filigree designs,
6)The sales manager made reference to imbibing in alcohol the night before with the second sentence out of his mouth,
7)When we asked for contractual agreement documents to take home and study we were denied the opportunity to examine the 40+ page document at home,
8)We asked for an Owners packet and were told we were not allowed to have one until after purchasing the timeshare. We then offered to PAY for the brochure This was not allowed,
9)We then asked if, after reviewing the internet, the better business bureau, and corporate statements if we could call James back up and purchase from him. We were told we could no longer deal with James directly,
10)After checking the BlueGreen internet site it is apparent that there are no numbers to call to talk to real people and the electronic curtain is obviously a thick one.
Needless to say as an attorney and businessman I find all of this highly irregular and will not be purchasing a timeshare from this outfit.
My words to anyone considering doing business with this group are the old legal axiom CAVEAT EMPTOR. (Buyer Beware!)
My husband and I bought a time share from Blue green 4 years ago. We have only used the time share 2 times. One of which we had to pay money to stay when we had already paid thousands of dollars in mortgage payments. Both times we were extremly disappointed. The rooms are horrible. They allow smoking in all rooms. My husband and oldest son both have asthma and allergies, so this was awful. Also, one of the perks of being on vacation is to have house keeping come in everyday and freshen your room, well with blue green you have to pay extra for house keeping. Also, we had to pay for parking. We are so discussed. The rooms are less than mediocre. The beds are horribly hard, and the linens are like those at a motel 6.
We feel like blue green lures you in with all these promises, showing you pictures filling you full of excitement and all the while it's just a scam. It is like seeing pictures of a ritz carlton and arriving at a motel 6. Also, good luck trying to book the destination that you want. You will have to book at least a year in advance to get the city of your choice.
Please do not waste your money. Also beware of others who write on this web site and others whom praise blue green, they are probablly blue green employees trying to counter act what real blue green owners experience.
Please, do not waste your money. You are better off setting money aside each month for your vacations. Then you can afford to go where you want, when you want, and stay in a NICE hotel.
Do not... I repeat... do NOT buy a Bluegreen timeshare under any conditions. No matter how sweet it may...
My husband and I bought a timeshare from Bluegreen in Gatlinberg, Tenn. in November 05. We were going to be spending a week in Las Vegas in May of 06. We were guaranteed that we could use our time share there. Well guess what we could not use it when we tried to reserve our time. This past May we attempted to use our timeshare in Gatlinberg for a mid week trip and were yet unable to use the timeshare again. We are having to pay outrageous fees at the end of the year for points we haven't used because we can not reserve our time. We have attempted to sell the property without any luck. Beware! The sells people will lie and mislead you for a sell. you are a challenge to them! There is a reason they are called crime shares.
Buying a Bluegreen timeshare is a terrible decision. They, like many salespeople, will tell you whatever you want to hear to get you to buy, knowing that they will not personally be accountable for any misrepresentations of the truth later on.
One thing they promised us is that we could rent our timeshare. Now they've done away with that aspect as well, so you either use it, keep paying about $700 in fees each year along with whatever you paid originally, or you just lose the points. Every letter we receive is something else they're taking away from us.
The most recent thing that happened was that we had tried to rent ours out for 10,000 points (most of our points) before they decided to stop letting people do that. So I called today, 10 days in advance, to check and make sure it was rented, since this is the cut-off for when I can cancel without losing points. So the guy on the phone told me that yes, it is rented. And I asked, "Well, what happens if the people cancel sometime in the next 10 days?" He said, "We don't have any control over that, sir." And I said, "I understand that, but I don't either. So what happens to my points if they cancel?" And he said, "Well, you lose those points."
So some renter I don't even know can decide to back out at the last minute, and I lose 10,000 points and don't get to travel or make any money from my timeshare for 2 years! That seems fair...
Everything Bluegreen does seems to be a way to get themselves more money and screw over their "valued customers."
And Bluegreen, if you're reading this, don't bother calling me trying to get me to revoke it... you're a horrible company, and we're trying to sell our timeshare as quickly as we can and hopefully never have any interaction with you for as long as we live.
We bought into Bluegreen, had great credit for being 21 and 25. Everytime we tried to go somewhere, there wasn't anything available. We were pressured into buying it. I called and talked to a lady in Branson and told her my situation and she said she would try and get me out of the agreement. I received the best phone call in my life a few weeks later stating that we would be able to get out of our agreement, with no refund (which we never asked for) and that it wouldn't affect our credit. We tried to get a home loan to get a house since our family had since grown and where told that our credit score was to low. I called the Branson office and the lady had retired and they gave me the number for Corporate. I talked to a guy named Jamie. Told him we just wanted out of the contract and explained what went on. He said they never make deals like that and that I had been lied to. We continually tried to get out of the contract since we have paid thousands and never have went on a vacation. He said if we paid up to date they would fix our credit and that we couldn't get out the contract. I paid them a thousand dollars and they started taking money out monthly. They stopped taking the money out in May, I haven't seen any withdrawals and our credit was never fixed. Our credit scores of above 700 are now 560. We were aware of the maintenance fees but weren't aware of the yearly fee. I am sure it is all written in the fine print though. We were shown something that wasn't true.
Bluegreen Vacation Club
We received an e-mail from BLUEGREEN a few yrs ago promising a free night stay at BRONSON. My wife and l went to Boson. We were told that after joining the vacation club we could use the proceeds from the rental to pay part of the payments .l was paying $425.00 per month from my checking accounts plus $2000.00 down payment at the BRONSON office. After paying the 38 months of $425.00 and not able to use any vacation l called the bank and stopped payment.
Each time l called to either use the time share at Myrtle beach in South Carolina or elsewhere l was told that l need to pay more or l did not have enough points to take the vacation at BLUEGREEN. I found out a month ago that they claim that l foreclosed on my property at BLUEGREEN.
l did not received any title for any property nor l did not spend a day or an hour at any of BLUEGREEN RESORTS.. My FICO score went down due to BLUEGREEN putting this on my credit. l am in the process of purchasing a home and this is hurting my credit score after paying BLUEGREEN $ 38 MONTHS @ $425.00 AND A $2000.00 DOWN PAYMENT.
One would think that after spending over Twenty thousand dollars for a vacation club you would be able to spend at least a day there, well l never did and could not. Mortgage for for what? l did not own anything, never laid eyes on my vacation place one even for an hour or even a minute. Yet l was paying $425.00 per month for vacation which l never got.
TIME SHARE IS NOT A GOOD IDEA FOR SOMEONE WHO WANT TO TAKE A VACATION, THIS IS FOR THE CORPORATION TO USE YOUR MONEY FOR THEIR PURPOSE.
We sat for FOUR HOURS listening to their sales pitch. After we said we couldn't afford it, they got very offended and left our table; when they came back, they gave us a lower offer we could afford. We took it--keep in mind that my husband was VERY thorough in the questions he asked. They told us specifically that we would absolutely receive 50% off ALL hotels... come to find out, it's UP to half off the most expensive hotels in the area! We tried getting a room in Grand Rapids, MI and they only had one hotel in the area that cost more than the hotel we normally stay at--AND I discovered the "special rate" we could get was the same price Hotels.com charges for the same hotel! And we were told we could cancel within a certain time period, but use the points right away... hmm well we didn't even get our membership cards to call any place for over a month, then there was no place open to reserve, we could not use the bonus nights thing because all the rooms were taken everywhere we called...
We have tried selling our timeshare, Bluegreen will either not return our calls or, if we reach someone, they tell us that they can't do anything about it. The lady who sold us the timeshare said we could sell it for more than we paid for it... her supervisor told us that if we tried selling it we would definitely get our money back because prices were going up...we paid $10,000 for that timeshare. When we called the place that is selling the timeshares, we were informed that the average selling price is $6,000!!! Still getting lied to and SICK OF IT.
I was at an art fair with my daugther (2 yrs old). While we were walking around, the booth attendees for some vacation sweepstakes saw my daughter and used their "spinning wheel" of prizes to lure my daughter over. They were super friendly, shoved a sign-up card into my hands and said fill it in. I'm usually leery of signing up for anything but stupidly I did this time thinking, "heck, it's not like I'll win anything anyway, then they'll just forget about me and I can go on my way." They let me spin the wheel and got a cheap prize - a bead necklace.
A month later my husband gets a call from this guy saying that I won actually won the 4 free vacation tickets to anywhere, even to Europe. My husband told him to call me personally. Meanwhile he informed me of the call. My sister who happened to be standing there listening asked me where the presentation was going to be held...she had already been to one and warned me it was about timeshare sales. Not even 5 minutes later, I get a call from the same guy who spoke to my husband. He quickly gave me his pitch on all the prizes I would get but my only obligation is to attend the 90 minute presentation. He was flirty just like one mentioned in some of the other complaints. He said the name of his company so fast I couldn't remember it. I started asking if this was timeshare related, what obligations did I have if I accepted the tickets, why did they need my credit card. All I got in response was deflect, deflect, deflect. .."No ma'am, this is not a timeshare sale, we are not a resort, you don't have to buy anything, all you need to do is show up for the 90 minute presentation." Shortly after that I did get a second call from a no BS lady who confirmed all my information. It sounded like she even struggled to say "have a nice day". I kept thinking, "okay, I should trust my sister" but the offer sounded SO good.
In the morning, still undecided, I decided to read the confirmation letter and search the internet. At the bottom of the letter it clearly says "THIS ADVERTISING MATERIAL IS BEING USED FOR THE PURPOSE OF SOLICITING THE SALE OF TIMESHARE INTERESTS." I also found all the complaints on this site. Needless to say, it's 45 minutes from my presentation, and I'M NOT GOING.
I'm sure I'll be getting a few more calls, we already got one this morning. Many thoughts are going through my head right now, "If it sounds too good to be true, it probably isn't", "you don't get something for nothing" and "NEVER GET SUCKERED TO FILL IN A SWEEPSTAKES FORM AGAIN".
I had both similar, and different experiences. First, everything written is true. There is a highly polished, skilled, cheesy sometimes flirtatious sales presentation. The "heavy" or the closer, is much tougher, and downright rude and mean. However, if I'm not going to buy from you when you are nice, you certainly aren't getting my money by trying to intimidate me. Perhaps my 25 plus years military police experience and super cynical attitude in life provides some armor? I concur with the bad "intended to be overheard" acting, and special deal, but only if I sign now. It is high pressure, more gentle persons are easily offended and scared. I however love tough tough negotiations.
Let the buyer beware. You do not get something for nothing. This industry is an improvement upon standard timeshare churning. I guarantee you this, if the "seller" isn't producing, they are on their butt, out the door. You can make mad money selling timeshares, have a few bad months, and you are gone. It might even be faster.
If you use your points, you will extract value from the company. Truth be told, the company does not want you to use the facilities. They want your money only. Once they have your money, they would prefer you never show up as it is less inventory available to sell to others. If you use the points to the max, and you may have to travel to use them, you get a return on your investment. I invested just over 10K. I have had the membership for 5 years. Since I travel a lot and spend many nights in hotels costing roughly $100 to $200 a night, I believe each night is worth $100 to me in value. That is slanted highly in my favor, as I get a great condo or cabin in Virginia and use of facilities, whereas when I travel, I get a box with a bed in it.
I am breaking even now in my 5th year. All use after this is gravy. I believe the actual dollar value of my package is roughly $3000. That is all I could reasonably expect if I sell it. Matter of fact, it is all I will ever pay for more points. Even though I attend a briefing on every visit, I hold out until they offer at least three incentives (notice the form at the top has three lines for incentives, they can offer all three). If you don't believe me, when you are there and they call and want to give you an update, tell them your time is worth more than the $25 gas card or dinner coupon. They will call back if not immediately offer you more. Refuse again. A supervisor may wait to call, but you will be called. Why? Because you were a sucker once, chances are you will be a sucker twice. They will gladly give you $50 for gas (admittedly not that valuable anymore), the lunch coupons, and more. If they won't give it? I don't go. They want me to go up to Silver. I never will. Why? Because then they haven't much incentive for continually paying me money to watch their soap opera acting antics: you know the one where your seller argues with the boss, for some of the reserve points, the hold backs, or the ones folks sold back to Blue Green? Special inventory? Or the "point prices go up on the 1st of the month" Can't tell you how many times I have heard that, only to be offered the same price repeatedly. No matter what the sale, it works out to about $1.67 a point.
I will buy your points if you wish to sell. I will only offer $3000. It will terminate your maintenance fees, membership fees, etc.
Please do try to travel to other bluegreen facilities. We love Shenandoah Crossing, Gatlinberg, Christmas Mountain and a few others. My mom just returned from Aruba, and Myrtle Beach. I Will be at Big Cedar for Christmas.
The big issue for this company is simple and easy to fix, but it makes them money so they won't. Bottom line: Sales and marketing have no connection to operations. When they ask how your stay is going, and they write down issues with your unit . . . they throw it away. If they connected sales quotas to customer satisfaction, you can bet these sharks in sales would terrorize the folks running the resorts and make sure the facilities were top notch.
Feel free to e-mail me, I am serious about wanting more points.
Use your points, complain to any and all managers until it is fixed, but sales is sales, it always has been and always will be. Brutal and unforgiving. I just happen to be better at it than them.
Please be very and I mean VERY careful when dealing with these people they will promise the world when selling you a timeshare package... them when the deal is done and you find out about half of what they have told you is not true and other half is about a quarter of the truth... Guess what you are stuck with a mortgage a time share worth about 25% of what you paid for it and a bunch of sales people managers and customer service reps playing the WELL I'M SORRY SOME ONE TOLD YOU THAT BUT ITS NOT TRUE YOU NEVER SHOULD HAVE BEEN PROMISED THAT AND WE REALLY DON'T BELIEVE OUS SALE STAFF SAID THAT TO YOU WE VALUE OUR INTEGRITY TO MUCH... These people have no integrity to value... We bought a small package of 8000 points to begin with... Found out the hard way what we were promised came with that package DIDN'T... Well here we go again we were sent to a so called SALES MANAGER AND WE GONNA GET THIS STRAIGHT GUY, We were assured the salesman was new and made a mistake... Being very trusting me and my wife discussed where we wanted to be in there point program as far as extra perks and decided to upgrade to point we knew we would have them no matter what was said... BIG mistake even after big dog manager getting involved supposedly one of there most honest salesmen... and more of our money... GUESS WHAT... We still don't have enough points to qualify for perks we were after... So please buy somewhere else don't get stuck with a time share worth nothing and a 10 year mortgage you are gonna get sick over everytime you try to use it and have to pay it... Also if you do buy and don't spend absolute top dollar you will never and I mean in the 2 years we have owned never get what we requested About the only thing you are gonna get constantly from BLUEGREEN is excuses and I'M sorry thats not available... Were sorry you were told that... We are a company with the most customer satisfaction of any timeshare seller... Right after you complain they don't have or you don't qualify for what you are asking for So feel free to contact me and Ill tell you sum bluegreen horror stories.