free trial membership
I received a postcard with an offer for a "Free BJ's Trial Membership" a few weeks ago. It said, "No Risk BJ's Trial Membership for a Minimum of 60 Days, " indicating that all I had to do was bring my card to the Member Services Desk to activate membership. I used to have a membership but had not had one for some time, so I decided to try them again because of this offer. When I went up to the customer service desk, the clerk immediately went into a canned speech about how the free trial is only good for ONE person and is ONLY for 60 days (although the card says a "minimum of 60 days, " which I don't really understand anyway). She was clearly trying to dissuade me from this offer.
After trying to convince me to sign up for the one year membership which cost $45 (that I politely declined), she looked up my name in her computer and claimed I was not eligible for the free trial since I had been a member there once before. Nothing in the mailing indicated that you could never have had a membership there before. It had been about a year since I was last a member.
When I asked why BJ's would send the offer to me then, she readily pulled out the mailing (just happened to have one under her desk?) and pointed out that BJ's had "no idea" who they were sending it to, since they were all addressed to "Friend and Neighbor." Given how quickly she had an explanation for this, I apparently was not the first to ask that question. I had thought I received it as a way for them to woo me back since I hadn't been there in quite some time. She disputed this, saying it was only for people who had never heard of BJ's before!
She then pointed to the very fine and tiny print which stated this offer was for new members only. My understanding of a new member is one who is not a current member. In other words, you can't get 60 days for free if you already have a membership. Well, this clerk and now a second clerk started ganging up on me, trying to make ME feel as though I were trying to con them into a free membership! The second clerk, especially, was rude and tried to embarrass me for trying to get my free membership. Another customer was standing there, and she pointed to her and said, "Well, why should you get a free trial when this customer has had to pay?" Which made no sense at all. I guess I should have said, "Um, maybe because I have the friggin' free trial membership card and she doesn't?"
BJ's has gone downhill in my opinion and I will not be going back. This is a bait and switch as far as I'm concerned. You show up at their invitation and then they try to push you into paying for a membership. No thank you.
Good bye, BJ's. Hello, Costco!
The complaint has been investigated and resolved to the customer’s satisfaction.
rude aweful service
I am a regular Sam's club customer -Member for the past 5 years.
I wanted to try BJ's wholesale. I would horrible customer service.I had that feeling when I entered and never felt my intutions would become real there.
we were just looking at the camera section, when we pulled lightly the belt was a worn out elastic and it triggered the burgalry alarm.
Infact we did not move from the area, we were waiting for assistance .The store Incharge person had the nerve to come and show his face at us. He was as if why the heck we disturbed him. He did not have the courtesy to ask the basic question -" Can I help you".
I told him the cameras were nt working, the look and facial gestures were worse. He said it was burglary alarm and did not care whether we had to purchase the cameras or what and his answers were quite alarming and bad. I wanted to just get out of the club and not buy anything. he hasnt realized nothing comes for free - I bought there for 135 $ - My had earned money.
The workers there have to learn smile and good manners.
This BJ's club is in RT 17 - New jersey East rutherford.
That was my first shopping and I will never shop BJ's unless they have a clean training of what is customer service.
Zero customer service.
Staff everyone.I will never shop this Bj's again or any other BJ's.I will not renew this temp membership also.
The complaint has been investigated and resolved to the customer’s satisfaction.
LOL at the above comment! I work at BJ's. People think that just because they pay $50-$90 to shop there, they should be treated like royalty. I am the nicest person there (I work at front door) and I treat everyone with a smile and ask how they are. I very often get the receipts thrown at me, or people handing me one receipt when they know they have two, just to make sure I'm "doing my job." At night when I'm locking the doors to close the store, they push them open saying they "just have to get milk" GO TO WAWA! The people who shop there are MUCH WORSE than the people that work there. So all of you above me need to get a grip on reality.
Well damn, no wonder that manager was so rude to you, first you set of an alarm in order to get attention, and then, judging by your comment, your grammar and english skills are so horrifying how could one NOT respond negatively? The people who work in retail are people too, not slaves meant to lick your [censor] when you walk in the door. Get a grip on reality a stop shopping at places you obviously don't have the mental capacity to handle, have fun at Walmart :)
BJS workers are rude I agree but also at any time there are big lanes to pay. Today I almost got a heart attack was my second time before a big storm honest people making a big line but I don't like those people who cut in front, they don't care about others they are dishonest.I watched a few people and I'd fighted this time and the last time in another storm warning. BJS workers dont take about this they said at customer service when I asked. I'm don't to come back again!
BJ's was one of the worst retail experience I ever had. It was at the Watchung NJ store a few years ago. a tire salesmen went ballastic when I did not know the size tires on my car he became so rude and angry he swung open the door so hard that it hit the wall with a loud bang. he went outside to check my car, when he walked back into the building. I went to customer service to report what happened and they said you look shakened up but did nothing. I asked to see the manager he said that it was hard to believe. I was dumbfounded. I left went to costco signed up for a membership and bought 4 new tires. for the past couple of years I bought alot at Costco with no problems, its out of the way for me but well worth it. I did write a letter to BJ's and never got a reponse just a lot of junk mail for renewing my membership.
bad service
In an effort to get my business, BJs sent me a free trial membership card.The card says " No Risk BJ's Trial Membership for a minimum of 60 days." The offer expires on 7-9-07. Along with the card there was a list of BJ's outlets where the trial membership can be redeemed. One of these outlets was in College Point, Queens, New York. When I drove there to obtain my free trial membership, they gave me a song and a dance, trying to sell me a membership for $45. I insisted that the card and the letter emphasizes that it was a free 60 day trial membership. The manager was called upon and she insisted that their BJ's does not give free trial memberships. Well then, why was the address of her BJ's outlet included on the letter I received offering the free trial membership?
The complaint has been investigated and resolved to the customer’s satisfaction.
cause its a scam just to get you in the door i worked their an they treat their employees worse then the customers its sad it really is
Copy of the letter I sent to them in regards to BJ's in Farmingdale: "I was in today to sign up for a 60 day promo. I have used these in the past, but denied this time even though it has been years since I last time. I am more upset at the way your customer care people handled me in such a rude and disdain manor. I own a 15 million dollar company (which really makes no difference) and if any of my staff were to treat anyone in the in the manor that I was treated they would no longer be part of my staff. Please remove my name from all of your mailing lists, I have no interest in patronizing your company."
They should train their staff no to judge a book by its cover! They can keep their products, there are plenty of other places on Long Island to shop and get better prices.
Unfair labor practice!
I was discharged from this employment strictly to cover up complaints i had made about race & sexual referencing being committed by some of the Night Shift employee's and their Night shift manager... As the workforce was being reduced to enhance the company's profits, the extra amount of work load was being trusted upon those that the night manager did not like OR was not giving HIM specific " favors "... Some of the favors included such things as bringing him meals quite regularly and being accomplice to some of the thefts that were being committed during the night shift FOR exchange of overtime hrs that the accomplices did absolutely nothing but sit and chat with said manager.. When hearing about these complaints, said manager would file a complaint that those of US that were taking up all the extra work were not doing what he was telling US WE needed to do while the others would just stand around & chat for nearly 60% of the night... To save face and the managers position several of US have been terminated with the reason being that WE were not showing the needed improvement per said manager...
I also work at Bjs, in Hampton Virginia, and the same thing is happening their. Every night I work, I never know when its going to be my last night, because the manager Eugene constaintly threatens my job if I dont complete my zoning and stock all the pallets he drops. He thinks that threating you of getting fired is called managing.
false advertisement!
I bought a 42in tv online (bj's) and got a order # and my money was taken out of my bank acct, but not to long after i got a cancel confirmation but i never canceled my order. I think that is false advertisement and when i called to get speak to a rep for customer service they were very rude and did not care!
The complaint has been investigated and resolved to the customer’s satisfaction.
There are so many products on the BDS boycott list in BJ’s stock, it makes it inconvenient to shop here. Several times I have had to go other places for basic items like cheese. BJ’s should try to replace these brands, especially those owned by Pepsi Co.
I bought a pack of short ribs at BJ's in West Kendall. The top row was nice looking ribs, the bottom row that was hidden and had meat intentionally cut out of the ribs. I will never buy BJ's meat again!
Sliced imported ham at lunchmeat counter was discolored
And only had 1 day left on package to sell
I didn’t notice till well after I returned home or I would never had bought it
We purchased your brand to try and they are poorly made compared to Glad brand kitchen bags.
The top tears were the tie ribbon goes thru when just trying to tie it.
They also tear on the sides requiring a second bag.
Many of BJ's products are excellent but these bags are not.
These were purchased at the transit road store in Williamsville, NY
Lola from your Danvers MA Store was very kind to me which is a reminder of God’s kindness in sending His Son Jesus to die for my and your sins. John3:16
I was at Bjs in Torrington CT and someone put Trump Sticker on Pump. Should not be any stickers let along a traitor advertisement.
May 18 2024.
Employee at pump should have saw it or at least walk around pumps watching people and inspecting the area.
The store on Ritchie Marlboro operates one line leading to the back of the store - in which the line is for all self check out stations and staff operated check out. It seems very lazy and is an eye site and frustrating shopping experience.
I’ll never go back!
[censored] off
Membership canceled ![censored] you
Mark Radabaugh
hi
I am very disappointed. My company ordered this product and we received it with having mold on the cheese pieces. please send us a new one or give us a credit to add to our next order. we only do an order once month or a couple weeks so to see this is very sad.
Edward J Crawley
member # [protected]
You people have been told numerous times you DO NOT have permission to deduct my membership from my bank account I will do it in person and yet you continue to do so.
This is the final warning and if you do this again next year I will take legal action. I am sending a copy of this warning to my Lawyer.
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May I remind everyone who speaks English. You don't "try" something more than once. I love Bj's. I'm a couponer and I save loads every year on everything I need. I've gotten a boxes of cereal for $1-2 cuz they accept coupons from manufacturers. I've gotten sweepers for $5. You save money! I personally would be furious if I was paying for my membership and oters are given free trials. Pay the membership! Don't be a cheapo. I hate when people think they are entitled to something.
I can't agree enough with the comments by Cville Sierra. I had previous mailings for trial memberships and took them up on it. Now they pump me for joining and say some BS about being a member - well I'm not a member and BJ's mailed me the invitation. I might like the store better if I try it again who knows. But the rude membership pumper was obnoxious. Goodbye Bj's club forever and I will never recommend your store in fact I will go out of my way to tell people what horrible customer service you have. I also said in no uncertain terms take me off your mailing list. Lot a good that will do.
I totally agree with bugmenot2, and besides the card does say good for new members only. And if my English is any good, new means the first time, fresh on the market. If you let your membership lapse, you are not a freaking new member. Americans feel too entitled. I get at least 20 of these cards for the year. I've tried it once on a trial, doesn't mean i'm going to go there to get another one. Time to pay up. And its waste of gas just to drive for a free trial that you will only use once. Americans feel entitled to everything, you're better off buying a membership and receiving your coupons which in turn pays back the fee,
OK i work at bj's and let me tell you that was NOT the workers fault. that trial is part of a whole promotion- its called map. atleast 30% of the people we sign up in one day have to be paid memberships, not trials, or we get written up. managers are crazy about this and are yelling all day during these promotion periods- "what are we at?", "whats our percentage?".
I never was a member, but have used the free membership a few times, twice if I remember correctly, the girl at the counter gave me the third degree for not buying the full membership and was a little disrespectful about it. I told her it was not a good deal for me, I only buy a 50lbs bag of dog food when I do come, I can find anything else cheaper or as cheap somewhere else. I told her if she does not want me to use the free trial, "don't send it to me. I don't need the aggravation, and take my name off the mailing list"
I don't eat meat by the pound and I don't need 20 lbs of bananas.
Personalty this is a sucker deal..Pay to spend.
May I offer a suggestion to you? Please go back to the club and ask to speak with a member of Sr. Management, the Sr. Merchant, the Operations Manager or the General Manager. One of these three should be able to give you the final answer on this. BJ's has a new program named "OTO", which stands for "Own The Outcome". OTO is designed to resolve this type of dispute in your favor. OTO comes directly from the President of BJ's, Laura Sen. The idea of trial memberships is to increase membership and along with increased memberships will come increased business. Sr. Management should be able to see this thru to a successful conclusion. Explain to them the reason you let your membership lapse. What ever the reason, it is your reason and you should stand by it. Sr. Management should except it and use it as a stepping stone to see to it you are once again thinking positive about becoming a paid member. Our members are important to us. We all try very hard to make our members shopping experience an enjoyable one. Everyone from the ovenight shelf stockers to the General Manager should be thinking "OTO". Benefiting the member and acquiring new members into our Clubs are goals #1 everyday at BJ's Wholesale Club. Please take this to a Sr. Manager.
Thank you,
Ken
LP, Club #020, Chicopee, Ma.
A free trial usually applies only to new customers, not to lapsed customers. So, BJ's was in the right.
However, their offer to you apparently did not state this explicitly. If this is so, then it is their fault for leaving out this important condition.
So, even though ordinarily the offer would not apply to you, BJ's omission of the new customer condition means that they should have given you the free membership.
Just my opinion.