Billion Stars Express
reviews and complaints

My ticket from Penang to Ipoh on 29 Dec 2023 7pm. However, almost 8pm but the bus still not reach the terminal bus. Please make arrangement on the time properly as why other bus can reach at the same time but Billion Stars still stuck on the road? Rushing of time but get such kind of service? It is not worth 4 star as per rating stated on Easybook.

I was take the bus from jb to ipoh，the bus came on time but never start the journey，after waiting for an hour the bus starts about 11 plus. About 2.15am，I req to stop for toleit at the first time.But bus never stop after afew toilet point. After waiting about 20mins，I req for second time，the driver respond so rude and told me to wait till nilai for toilet. He ask me if not satisfy don't ride their service.

Date: 9/12/2022

Bus number: RAB 6111

Departure time: 7.00 am

Departure place: Sungai Nibong, Penang

1) The bus only arrived 7.45 am.

2) The bus driver illegally stopped the bus at side of highway at dangerous place just to drop some parcel illegally to a guy from motorbike near Ipoh at 10.30am. Please educate your drivers to not stop the bus illegally at dangerous place in highway. Putting the life of everyone in danger. I really dissatisfied with this kind of service.

3) Im very disappointed with my seat (seat 7A). The 2 screw holding the front of my seat is not there. As the result, my seat been terribly shaking and make me feel like being thrown to behind. I had to hold on to the seat in front of me. I had a bad back pain and terrible journey due to this problem. I pay for the bus ticket and get something lower than my expectation. Spoiled my mood through out the 6 hour journey. I can't even took a nap because the seat was shaking like crazy. I wanted to request the driver for a change of seat but all seat was occupied.

I took ticket from klang central to larkin central 11.30hrs on 07th December 2022.. from 1100hrs until now 0230hrs bus haven't reach yet. Called customer service they even cannot give proper updates, and lastly ignore the call. Is this the proper bus service.? Last week my brother took bus same from klang central to larkin central at 2300hrs.. he reached by 1110hrs, bus move ready said 2300hrs bus but within 10 minutes bus move ready, when asked for staff responding very rude, saying that it's bus driver's wish to take bus early or late.. come on we are paying, not having free travel.. everyone have responsible's, everyone have to go for work.. please think that "WE ARE PAYING FOR THE TICKETS" not FREE.. better stop ur stupid service.

Tun Aminah to TBS 06/12/22 12:30am

Delay for 1hr+ and not sure when the bus will arrive, extra information got people also waiting the same bus at Larkin facing with the same situation.

Disappointed and dissatisfied with the service, the staff at Tun Aminah told us to stay until the bus come but what's the point for me just sit down and wait for something that's full of uncertainty. It's confirmed affecting and disrupting my plan. Btw I waited for 1hr+ with mosquitoes. Thank you Etika Billion Star express for ruining my trip💩

Ps: Comment from other bus company's driver, bus ini memang tak sampai-sampai

AVOID THIS BUS EXPRESS

I really don’t understand why such a poor service can continue to operate until now. With such an irresponsible attitude, I made many calls to the customer service. The first time I called they said that would help me to check the driver’s situation, however when I called again, I was hung up all the time. The bus was delayed at least two hours without any reason.According to ur poor service ur company will close down soon.

I booked billion star express bus from tbs to singapore on the 20th Nov. Bus schedule for 11.45pm. However bus delayed for almost 2 hours. Till 1.45am bus still at tbs. I booked for billion star bus and i paid rm118.00 but i got a normal tourist bus with not comfortable seats. I dunno if i can reach on time to work on the 21st Nov. And i hope i wont be tired coz of the seating. This will be my last ever booking with billion. For that price i cld hv booked kkkl or LA holidays. I regret so much. The most horrible bus service ever. Q

Well my ticket it shows 8 am but until now (9.13 am) haven't arrive yet

Please rearrange your schedule ~~ it's not the same at there ~~ letting me waiting for so long ... And the worst ... I haven't take my breakfast...

On 13/11 at 2am at jasin merlimau highway billion star bus breakdown. now 7.37 till now there is no replacement bus or mekanik is here.

Very bad service and not responsible at all.

Bus number: AJH6633

Due to this issue i and my husband feel irrate and not satify with the given service.

Till now we are no eat, there is no washroom.

How do we ladies to go toilet?

U should understand our feelings and do the necessary asap for us.

But till now there is no action been taken.

Its really ridiculous...

We need refund..

This is the worst trip I ever experienced in my life. 1st of all I bought a ticket travel from Kuantan to Penang which should be departed at 8.30pm. The driver reached at 9.30pm. Along the trip he smoke at least a cigarette per hour! I swear to god staring from 1am, I couldn't sleep becuase he keep smoking in the bus. I am sitting right behind him and I feel like I'm choking because of the 2nd hand smoke! His action has threatened the life of passengers. Its OK if he stop at the side of the road and smoke but he just choose to smoke inside the bus.

On 5th nov 2022, i had booked a Etika Billionstar for 8.30am via Redbus app. I arrived there an hour early. The bus was an hour late. And due to alot people being on the platform, i was sitting inside. I asked the driver showing my ticket, he declined it to be the bus. Apparently the guy called out, BUT HE DID NOT. I have wasted my money, my time and my energy on this. YOU GUYS BETTER REFUND ME MY MONEY, IF NOT I AM GONNA GO ON SOCIAL MEDIA ABOUT THIS, and its not gonna be good.

Hi afternoon,

I am writing here to make a complaint towards one of your bus driver.

Brand name: Billion Stars Express

Plat no : RAB 6111

Yesterday (14/10/22-Friday) at appx. time range 6.15pm-6.45pm your bus driver almost hit cars and one motor cycle. Luckily the motorcycle and other cars was manage to emergency break. If not, you can imagine what would have happened to the cars and motorcycle.

Kindly please teach your driver to be a responsible person. As a driver they should be responsible for other people's safety when driving.

With that kind of attitude, I will not recommend your service to my family members, friends and other institutions.

Your kind attention and fast action on this matter is highly appreciated. Thank you.

Bus plat Number BLF 8891.. Trip from penang to seremban.. 9.30am billion star..

Looks like lot of complaints not been taken action yet.. Poor management.. What for the signage been put on top of the driver head.. Just an accessory maybe..

Please have a good manner and common sense.. Second hand smoker more dangerous.. billion star Sdn bhd should take action on this driver.. Common sense pregnant woman elderly non smoker.. We don't like that stinky smell..

Second driver age around 45-50 quite big weight around 100kg.. First driver is OK..

I was on this journey from Ipoh to TBS (7/10/2022 1.00pm) on this bus BLF8891

First of all its departure was delayed by 30minutes to 1.30pm but i can still accept it.

However since boarding the bus the driver has been smoking multiple times in the vehicle and the second hand smoke has caused us passengers a lot of discomfort.

This is totally unacceptable.

Please look into this strictly and take action on said driver

Dear management,

This is my first time using your service and unfortunately had bad experienced. I have booking my bus ticket from penang (komtar) to TBS 2/10/2022 6.15PM

I received call from your staff to change my schedule from 6.15PM to 5.15PM with no reason. I had to reject due to i have limited time (my mother warded at ICU at Penang GH). The staff told me to just come at komtar counter at 6pm. When i arrived, the staff told me to go to sungai nibong instead. I was rushing from hospital to go to komtar and your staff simply forced me to go sungai nibong with no guilty at all? Is this how your company run business? We bought the ticket and chose the time and you all simply change just like that? So what purpose we chose the time if you all cannot commit?

Because of this matter, i had to pay extra for my taxi fare that is higher than my bus ticket! Kindly revert asap or i may viral this issue to my social media

Today I took billion stars express bus at 4.15 (PPF 6555) From TBS - AWANA GENTING HIGHLANDS . The bus driver was so rude ! 😠 Even don't know how communicate with the customer !

Please teach some manners to the driver ! Because this is not the first time 😊 Hope the management take action on him . The bus was neat and clean 👌 but unhappy with the way he talks to the customers ! TQ

Awful bus journey on 20 September 2022.

Bus was to leave KL at 13:30, but was over 10 minutes late. The bus driver was ignorant, didn't wear a mask (which he should do still), was on his phone watching videos while driving, was smoking while driving and was loudly burping roughly ever 30 seconds (THIS IS NOT AN EXAGGERATION). He is a very unpleasant person. Around Johor we ran out of fuel and we are on the side of the road for over 2 hours while numerous other people came to try and get the bus going again.

Every passenger needs to be refunded and also compensated as we've lost out on numerous hours in Singapore and we're subject to the most awful journey.

The bus was also in very poor condition (see picture).

We also had no food opinions available for this prolonged period.

Billion Stars is a disgrace in my opinion after this farce.

One of the worst bus ever

Bud should arrive at 9.45 am

But then it arrived at 10am

Didn't stop anywhere till 1.00 pm

And now it stopped at tbs kl

This seems like a normal issue

But the worst part is the seating is the worst

My mum and I booked ticket and when we came our seat was occupied by a random person and the conductor told us to seat randomly

Till 1.30 pm we were seating in a separate place

Easy work it seems having extra people but what's the point for us to pay for our seat and being treated like this each fare cost rm 56?

I seriously hate this kinda attitude

Once getting to Nu sentral a few passengers got down at their stop and i was able to be with my mom

After getting down at Tbs Kl for a quick lunch n etc

We seated tgtr Right at the next stop other ppl came and argued that we sat at their seat

Which is the worst

Cause both of us had the same number 🤨

What type of bus service is this?

Tryna earn more income and treating us like this

Tbh I regret this journey for choosing ur bus service

Trip booked for 4 from 1utama to singapore mile on 30-aug 2022 time 11pm.Coach was very late and arrived at 1u about 1230am.

When was at woodlands custom, the coach left without us and my family with young children and I have to walk a distance to take a taxi with all the luggage.

Furthermore coach is not very clean and will not take this brand anymore.

Same seat numbers were issued to 2 different passengers in the same bus. When I asked the driver, he was rude and shouted and said to sit anywhere I want. I paid for my trip and don't deserve this type of a treatment. What is the purpose of having seat numbers when you don't follow? Cheap mentality drivers. I'm very upset of this disrespectful driver and your useless seat number system.

My Trip details:

TBS to Penang

(25th August 2022) at 2pm.

Trip no. 423

I demand a reply to this complain.

Chitra

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