Billion Stars Express – Page 2

To whomever it may concern,

Dropping this message to raise a complaint against the driver.

Following are the details:

Departure date and time: 3rd November, 2023 at 12:30pm.

Route: Berjaya Times Square, Kuala Lumpur to Kitchener Complex (Lavender MRT, Singapore)

1. When the bus reached Berjaya Times Square, my Fiancé went to the driver to check if it was the correct bus, but the driver was very rude. Moreover, the bus was very dirty and uncomfortable which had food litters and sand with tiny stones on the chairs. My Fiancé and I had to clean the dirty seats so that we could sit.

2. At the next stop, which was at TBS, the driver rounded almost 3 times around TBS and then ended up stopping at the petrol station to refuel the bus. Then, once the bus was refuelled, the driver drove to the pick-up point. At the pick-up point, all passengers were told to visit the washroom before the journey as he would only make the next stop straight at JB Larkin.

Many passengers have visited the washroom and have returned to their seat. But the driver waited for 2 hours and then made a move from TBS which we felt was too long and unnecessary.

3. Once we left TBS, the driver stopped at a Shell Petrol Pump before or at around Pagoh.

All the passengers got down to go to the washroom, so my Fiancé and I also decided to go. While we were about to leave the bus, the driver started shouting saying "why do you all need to get down one by one to go toilet, I didn’t stop the bus for you all to go toilet”. Yet, we ignored it.

4. Once done, I got into the bus again along with a Chinese aunty. The driver literally waited for all the Malay passengers before he made a move. Once they were all in, the driver wanted to make a move, but I told him twice him that my Fiancé is still not here, but he refused to wait and said he can't wait anymore that’s all everyone on the bus already, went to his seat and started his engine. But the driver was very stubborn, he still made a move and didn't wait. My Fiancé was running towards the bus, and a Chinese passenger too told him to stop the bus as my Fiancé was chasing the bus. Then that is when the driver decides to stop the bus and let my Fiancé in, while shouting and being so rude. Which is not the right way, as he didn’t give us any specific timeline on when to return to the bus. It is unacceptable behaviour; we are paying for the bus ticket to drop us from one location to another not to be left in the mid-way.

5. Then, at Larkin. I needed to use the washroom. So, I walked over to the driver to let him know that I needed to visit the washroom. He was still arrogant; he just nodded his head to me without even giving me an answer.

6. Moreover, the driver also helped a lady passenger to hide her electronic cigarette (vape) in order for her to bring it to Singapore. He was nice to only the Malay passengers and was rude to the rest including my Fiancé and myself.

7. His driving was very reckless and it was very scary to put our lives into someone hands who is doesn’t even care about anyone else other than his own people or himself.

The irresponsible driver smoked cigarette two times on the trip from Awana Bus Terminal Genting Highlands, departing on 7.40pm to TBS station, arrived on 9.05pm, happening on 1st Nov 2023.

The smell was so irritating that all passengers have to cover up their nose with the cloths, and there were kids on the bus.

Bus plate number is: PPF6555.

Coach number is : 24_AWANA_GBK_KL_KLG/SA_PROMO - 1

My ticket ID is: [protected]

Bus No: KFH 9333

The journey from Penang to KL took me 8 hrs. But it understood, as the traffic was damn bad that day. The issue that came to my attention is the HYGIENE! I got bitten by bed bugs while I’m on the bus. It was so painful and itchy. It’s been there for 3 days, and the symptoms have gotten worse and worse. I thought it would be cheaper for me to ride a bus back to my hometown, but unfortunately, it cost me more as I had to pay for the medications on top of the discomfort. It would be much appreciated if I could get a reply from you.

The bus operator change my prebooked seat 2A without obtaining my agreement. He claimed all Billion Star buses are free seating. The behavior of the bus operator is very irresponsible completely unacceptable.

My ticket number is BSE231000002525 traveling from TBS to Sg Nibong, Penang on 17 Oct 2023 (12.30am).

Please seriously look into this complaint and revert your investigate finding.

From a very frustrated customer

Alex

Bas jam 9.15 pm muar - tbs, sy tunggu dari jam 8.30 pm... Tiada satu bas billion star yg lalu.. Call customer service, tidak membantu biadap kurang ajar! Dari jam 8.30 tunggu di bas stand maharani tapi satu bas billion star express pon tak ada, bas jam 9.15 pm. Call customer service biadap dan tak membantu. Kurang ajar customer service [protected]! Biadapppp kurang ajar!

My journey with my family on Oct 23, due to old age I have choose the seat on the middle row, idiot ticket check says itz free seat, when I get in to the bus everyone have taken their seat and my family get a behind seat, idiot service then the bus are very smelly, dirty, the seat are dusty, the curtain smelly, no air conditioning in the bus, not suggesting to take the bus , ITZ Very VERY DAMN BAD SERVICE PLEASE DON'T WASTE UR MONEY, THIS BUS SERVICE ARE THINKING MALAYSIA ALSO AS FOREIGNERS, [censored]ING SERVICE

At first the service of billion star express especially at “ ETIKA BILLION STAR jalan duta “ the service is so [censored]ing bad tht I can’t expect. I’ve requested my tickets to pineng in 1/9/23 at 6pm n just now the guy (aaijan) last minute he just give 7pm tickets n the bus arrived at 830pm Like srsly? When I ask the worker at the counter they give too many excuses, then wht should I do? it is your staff problem u should no how to budget the time is it? n I am your customer! Why they need to give too many excuses?. And second when I was in the bas they not give me my truth seat n the worker off the bas just said “ go get the available seat there “ n it doesn’t care about our customer seat? This is too [censored]ing bad service! The tickets price does not match the servis! Please take action!

On September 30th, 2023 at 2:58pm. I arrived at the counter before the boarding time at 3pm and enter the counter and the old folks lady ask “did you have ticket” and i said “yes” while showing my printed ticket. Then she ask me to get into the bus.

Once i get into the bus, i heard that old lady is yelling at me from inside the counter. I immediately heading to the counter and She immediately yelled to me and ask “did you have ticket” i said yes and showed again the ticket. Then she ask “have check-in your ticket” i said “i dont know as i just print it out”. Then the old lady nagging with a high tone voice and said “tu maksudnya tak check-in lagi la and bla-bla” i entered the counter straight away to an Indian lady and ask her “what did i need to do” then she take my ticket and do the check-in. I informed to that Indian lady that i dont know about this due i’m not very familiar with the bus. Then she smiled and said “it’s okay” and return my ticket. She said “now you can get into the bus”.

But that old folks lady is still with a fierce face while looking at me until a new customer approach her.

I’m just wondering is this how your staff greet and treat the customer? With a not very friendly greeting and face? Did they notice that we (ad a customer) are giving them a business so that they can feed their empty stomach?

I’m truly disappointed with your services! This is a shamed treatment that i received from your staff.

I booked a trip and travelled yesterday from TBS to Singapore. Initially i booked single seat and the bus timing was 11.45pm but bus came around 12+ which is still not bad but when I wanted to find my seat the driver said just sit anywhere and I did informed him nicely that i booked for single seat but he was so dam rude and said" I said just sit anywhere so just follow me, if no just wait and take next bus"

This was the exact words said by the driver.

WTH man. Do we look like stupid to book single sit and forced to sit beside a stranger and a guy somemore where I was a girl travelling alone in midnight plus they could even say in a very polite way but this is ridiculous. The worst company ever!

The helper driver is so rude exact rule of bus can bring 1 bag 20 kg he ask me who ask you to bring big luggage excuse me I’m a cabin crew as long as I know we couldn’t expect much respect from this kind of people but still we tolerate this is not flight unless I can bring cabin luggage second thing passenger is in bus driver is smoking while driving. Think of passengers situation.

Hello, Billion stars/Etika team.

Your service is too good and bus staff was very humble and supportive.

But I am in trouble that my mobile phone IQ005 has been left on the bus seat no. 1B during trip no. BSE-369 dated 13/09/2023. My ticket no. BTICK23090015648. Bus no. BQA6111.

So, please help me to return me my mobile phone. I will be ever grateful to you.

Thanks.

My contact details is given below:-

+[protected]

Mail id - gauravjee. [protected]@gmail.com

Sriniwas Singh

India

I took bus from Penang, Sungai Nibong to kl sentral on 13 Sep 2023 12:00 PM (12:00) and my Ticket ID [protected] and my boarding code OZWGFASZ.

The driver wanted me to not have my food, its a long trip and around 5 hours or more, is there any policy that indicate that passengers cant have his food while boarding on bus? Or is it a driver self policy?

If cant take simple bread at bus then how i should take my medicine? This is inhuman and thats why im filing this complain.

Loaded the luggage after singapore immigration. Was waiting for my wife to attive, before boarding into the bus, the bus left with the luggage. Now the status of luggage is not known to any.

Booking code: lia0fpl8

Coach code:27_11u_tse_tbs_skd_ypg_lar_wld_brt_slr(118)

Ticket id: [protected],7484.

Driver left us in the immigration place and he took our luggage in the bus ...

i buy bus ticket from to TBS to terminal meru raya

i choose seat 1A

but this bus have kid crying in bus for last night go to ipoh

in 2021 i want nissan UD JA452S bus not a scania bus so stupid

this service so bad

Quickliner express Super nice LA holiday SC southern alisan golden coach

restu pelangi express JPH best bus ever

but Quickliner express much better

Said vip coach. Worst than a normal coach. No leg space at all. Bought 2 tickets for RM106. Wast of money. Can you all please remove the nice picture on online about this billion express. Totally lying. Picture and compare the real all [censored]. 3.15pm departure but bus came at 4.15pm. There is no specific ticketing counter for billion bus. Sell ticket online only. Billion express CHEATERS !

of all my 40 years experience with bus this has to be the worst!

we booked 7pm but arrived at 9.30pm

that is 2.5 hours delay. this never happens.

Usually if there is delay, bus operator will arrange passenger to other bus.

the worst thing is after that delay, they again delay during the custom chek point where they said they be changing another bus..my god. the kids were there sleepy at near midnight now... pls avoid this company at all cost!

1. The bus were delayed for more than 1 hour as the schedule supposed to depart at 13:30pm.

2. I booked for VIP 1 seater, included with few amenities such TV, socket plug, massage chair, etc, which i chosed my seat at 8A with bus no CED 5111, but they gave me a double seater with no amenities as per booked?! I booked that kind of things for the sake of my comfortable journey! And you just tell me that you wanted to fully occupied the bus regardless what i booked?! Super disappointed!

3. The were smell like cigarette!

If possible do not purchase bus ticket from Billion Stars. Hotline unable to reach. I bought the ticket via Easy Book. The pick up point at Golden Mile Complex & drop at Ipoh. The bus ticket is 10.30pm, i have tried to call the company from 10pm till 10.30pm to confirm the location & bus number due to Billion no more counter at GMC.

The bus never turn out, i am curious why this Billions never call the passenger or email to inform delay or change location. Really irresponsible. I try to email & whatapp Easy Book they just replied me they cant do anything because Billions disagreed my dispute for refund.

I hope your guys to find trustworthy transport company if not will spoil your holiday mood.