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1.2 5 Reviews 352 Complaints
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Billion Stars Express Complaints 352

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12:44 pm EDT
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Billion Stars Express Bus operator simply chenge my seat without obtaining my opinion

The bus operator change my prebooked seat 2A without obtaining my agreement. He claimed all Billion Star buses are free seating. The behavior of the bus operator is very irresponsible completely unacceptable.

My ticket number is BSE231000002525 traveling from TBS to Sg Nibong, Penang on 17 Oct 2023 (12.30am).

Please seriously look into this complaint and revert your investigate finding.

From a very frustrated customer

Alex

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J
9:58 am EDT
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Billion Stars Express Customer service kurang ajar biadap. Jam 9.30 pm 12/10

Bas jam 9.15 pm muar - tbs, sy tunggu dari jam 8.30 pm... Tiada satu bas billion star yg lalu.. Call customer service, tidak membantu biadap kurang ajar! Dari jam 8.30 tunggu di bas stand maharani tapi satu bas billion star express pon tak ada, bas jam 9.15 pm. Call customer service biadap dan tak membantu. Kurang ajar customer service [protected]! Biadapppp kurang ajar!

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Update by jpp nabilah kamaruzaman jpp nabilah
Oct 12, 2023 10:02 am EDT

bas jam 9.15 pm muar - tbs , sy tunggu dari jam 8.30 pm ... tiada satu bas billion star yg lalu .. call customer service , tidak membantu biadap kurang ajar ! dari jam 8.30 tunggu di bas stand maharani tapi satu bas billion star express pon tak ada , bas jam 9.15 pm. call customer service biadap dan tak membantu. kurang ajar customer service [protected] ! biadapppp kurang ajar !

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12:58 pm EDT
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Billion Stars Express Service & tickets checker damn baldy rude

My journey with my family on Oct 23, due to old age I have choose the seat on the middle row, idiot ticket check says itz free seat, when I get in to the bus everyone have taken their seat and my family get a behind seat, idiot service then the bus are very smelly, dirty, the seat are dusty, the curtain smelly, no air conditioning in the bus, not suggesting to take the bus , ITZ Very VERY DAMN BAD SERVICE PLEASE DON'T WASTE UR MONEY, THIS BUS SERVICE ARE THINKING MALAYSIA ALSO AS FOREIGNERS, [censored]ING SERVICE

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9:46 am EDT
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Billion Stars Express The service

At first the service of billion star express especially at “ ETIKA BILLION STAR jalan duta “ the service is so [censored]ing bad tht I can’t expect. I’ve requested my tickets to pineng in 1/9/23 at 6pm n just now the guy (aaijan) last minute he just give 7pm tickets n the bus arrived at 830pm Like srsly? When I ask the worker at the counter they give too many excuses, then wht should I do? it is your staff problem u should no how to budget the time is it? n I am your customer! Why they need to give too many excuses?. And second when I was in the bas they not give me my truth seat n the worker off the bas just said “ go get the available seat there “ n it doesn’t care about our customer seat? This is too [censored]ing bad service! The tickets price does not match the servis! Please take action!

Desired outcome: Please make improvementPlease take action at (ETIKA BILLLON STAR JALAN DUTA ) abou the service n the staff

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3:42 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

On September 30th, 2023 at 2:58pm. I arrived at the counter before the boarding time at 3pm and enter the counter and the old folks lady ask “did you have ticket” and i said “yes” while showing my printed ticket. Then she ask me to get into the bus. Once i get into the bus, i heard that old lady is yelling at me from inside the counter. I immediately...

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12:16 am EDT
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Billion Stars Express Wrong seating? Inappropriate attitude by their drivers

I booked a trip and travelled yesterday from TBS to Singapore. Initially i booked single seat and the bus timing was 11.45pm but bus came around 12+ which is still not bad but when I wanted to find my seat the driver said just sit anywhere and I did informed him nicely that i booked for single seat but he was so dam rude and said" I said just sit anywhere so just follow me, if no just wait and take next bus"

This was the exact words said by the driver.

WTH man. Do we look like stupid to book single sit and forced to sit beside a stranger and a guy somemore where I was a girl travelling alone in midnight plus they could even say in a very polite way but this is ridiculous. The worst company ever!

Desired outcome: I wanted a refund for this as I didn't get what i booked for and for the driver's inappropriate behavior.

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7:51 am EDT
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Billion Stars Express Service

The helper driver is so rude exact rule of bus can bring 1 bag 20 kg he ask me who ask you to bring big luggage excuse me I’m a cabin crew as long as I know we couldn’t expect much respect from this kind of people but still we tolerate this is not flight unless I can bring cabin luggage second thing passenger is in bus driver is smoking while driving. Think of passengers situation.

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9:07 pm EDT
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Billion Stars Express Regarding mobile phone left on the bus seat during trip

Hello, Billion stars/Etika team.

Your service is too good and bus staff was very humble and supportive.

But I am in trouble that my mobile phone IQ005 has been left on the bus seat no. 1B during trip no. BSE-369 dated 13/09/2023. My ticket no. BTICK23090015648. Bus no. BQA6111.

So, please help me to return me my mobile phone. I will be ever grateful to you.

Thanks.

My contact details is given below:-

+[protected]

Mail id - gauravjee. [protected]@gmail.com

Sriniwas Singh

India

Desired outcome: Please favour me for return my mobile.

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12:34 am EDT
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Billion Stars Express The bus driver prohibited me from having my food

I took bus from Penang, Sungai Nibong to kl sentral on 13 Sep 2023 12:00 PM (12:00) and my Ticket ID [protected] and my boarding code OZWGFASZ.

The driver wanted me to not have my food, its a long trip and around 5 hours or more, is there any policy that indicate that passengers cant have his food while boarding on bus? Or is it a driver self policy?

If cant take simple bread at bus then how i should take my medicine? This is inhuman and thats why im filing this complain.

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3:35 am EDT
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Billion Stars Express Luggage missing..

Loaded the luggage after singapore immigration. Was waiting for my wife to attive, before boarding into the bus, the bus left with the luggage. Now the status of luggage is not known to any.

Booking code: lia0fpl8

Coach code:27_11u_tse_tbs_skd_ypg_lar_wld_brt_slr(118)

Ticket id: [protected],7484.

Driver left us in the immigration place and he took our luggage in the bus ...

Desired outcome: To identify the luggage and bring it to singapore drop location

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11:56 am EDT
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Billion Stars Express really bad

i buy bus ticket from to TBS to terminal meru raya

i choose seat 1A

but this bus have kid crying in bus for last night go to ipoh

in 2021 i want nissan UD JA452S bus not a scania bus so stupid

this service so bad

Quickliner express Super nice LA holiday SC southern alisan golden coach

restu pelangi express JPH best bus ever

but Quickliner express much better

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4:25 am EDT
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Billion Stars Express Bus

Said vip coach. Worst than a normal coach. No leg space at all. Bought 2 tickets for RM106. Wast of money. Can you all please remove the nice picture on online about this billion express. Totally lying. Picture and compare the real all [censored]. 3.15pm departure but bus came at 4.15pm. There is no specific ticketing counter for billion bus. Sell ticket online only. Billion express CHEATERS !

Desired outcome: I need refund

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Update by Kesa Adiela
Sep 07, 2023 4:37 am EDT

I bought ticket thru easy.com to skudai johor. Departure at 3 .15pm but bus arrived at 4 15pm. This bus will go drop passengers in KL and Melaka. Than what time i reach jb? Secondly online put vip coach with nice pictures but real worst than normal coach. No leg space at all. For even shorter people can't sit. Please remove the nicer picture of your bus on online. LYING SAID VIP COACH. 101% LYING . worst company that i ever see .

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1:05 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hi… I bought a ticket to Shah Alam. Departure time is 11:59pm. After 30 mins the assigned bus reached, but we being told change another bus! Now is 01:03am, the bus still didn’t turn up! Billion Star, you just simply change the time for your own benefits? You know what? I seen another complaint which is just like the same situation with me. Why bu...

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1:28 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

i buy online ticket by using easybook. from sg nibong terminal to shah alam seksyen 17 on date 12 aug 2023 schedule 11.59pm. unfortunately,until 1 am still not arrive and got nothing or update any news from their side. About 1.20 am they give us to take others bus. Really exhausted. Seriously, so shamefull to show foreigner how our transportation system being like.

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9:01 pm EDT
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Billion Stars Express bus delay for almost 3 hours

of all my 40 years experience with bus this has to be the worst!

we booked 7pm but arrived at 9.30pm

that is 2.5 hours delay. this never happens.

Usually if there is delay, bus operator will arrange passenger to other bus.

the worst thing is after that delay, they again delay during the custom chek point where they said they be changing another bus..my god. the kids were there sleepy at near midnight now... pls avoid this company at all cost!

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2:54 am EDT

Billion Stars Express Seat, amenities, schedule, tickets

1. The bus were delayed for more than 1 hour as the schedule supposed to depart at 13:30pm.

2. I booked for VIP 1 seater, included with few amenities such TV, socket plug, massage chair, etc, which i chosed my seat at 8A with bus no CED 5111, but they gave me a double seater with no amenities as per booked?! I booked that kind of things for the sake of my comfortable journey! And you just tell me that you wanted to fully occupied the bus regardless what i booked?! Super disappointed!

3. The were smell like cigarette!

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Update by Amnazzn
Jul 09, 2023 2:59 am EDT

I will not hesitate to take further action if i did not receive any reply within 2 working days.

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7:10 am EDT

Billion Stars Express Never turn out the pick up point & the hotline unable to reach

If possible do not purchase bus ticket from Billion Stars. Hotline unable to reach. I bought the ticket via Easy Book. The pick up point at Golden Mile Complex & drop at Ipoh. The bus ticket is 10.30pm, i have tried to call the company from 10pm till 10.30pm to confirm the location & bus number due to Billion no more counter at GMC.

The bus never turn out, i am curious why this Billions never call the passenger or email to inform delay or change location. Really irresponsible. I try to email & whatapp Easy Book they just replied me they cant do anything because Billions disagreed my dispute for refund.

I hope your guys to find trustworthy transport company if not will spoil your holiday mood.

Desired outcome: Please refund

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4:40 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
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Billion Stars Express Driver attitude

I was travelling on this bus, my ticket dated 2/7/2023 @6pm, a driver, young looking male malay guy was quite rude when was on board and started to shout regarding bags and seatings.

Driving very recklessly, sudden breaks and very rude lane cutting causing other vehicles and cars to startle and tis particular driver cursing each and everytime on road driving using foul languages and using unpleasant words such as bad words.

Then, he used some unknown roads and it looked like a kampung area with single road for car and bike path and ended up in a dead end and cause too much times wasted for him to u-turn that big bus in a small kampung area. Then, to make the situation more stressful he turned on his radio music too loud and it was alrdy 11pm plus and since he took the wrong kampung way and ended up in a dead end, we had a delay in schedule.. one of the passenger just requested him nicely to just reduce the volume abit cause he had trouble sleeping since the radio music was too loud and the songs were all kinda rock songs with screaming lyrics and it was really giving everyone of us headache and all the passengers started to tell out that its really giving them trouble to even rest. When the passenger asked nicely, he straight shouted at that person to get off his bus and stopped the bus and opened the door and waited so long and keep using bad words to that person and shouting to him to get off the bus.

Along the way in highway towards kl he keep cursing the person who asked him nicely to reduce the music, and keeps threatening that person that he will break his face and when he gets down he will punch him and break his bones and such. It was a very bad and aggressive behaviour towards customer And even that person said sorry for nothing and he had done nothing wrong but just told the driver to reduce the sound politely, the driver continue shouting and even continue putting the music even louder and he singing and shouting and driving more recklessly and very rude.

This was the worst experience that i had encounter in my rest of life. And started journey 6pm and reached KL at 3am plus just because of his rude behaviour and he even stopped the bus several times due to the anger towards that person and asked him to get down even when that passenger said nothing even after that incident. That driver even shouted in Malay “Naik bus aku, nak mengarah aku suruh tutup lagu”, and keep repeating it and cursing in bad words, whereas, the passenger just asked politely to reduce sound so he can rest. I feel these kinda driver with attitude issue like this and anger issues like this shouldn't drive transport since its very dangerous for others as well. We want to reach safely to destination, but with drivers with attitude issue this Will cause more road hazards, dangerous reckless drivers prone to accidents on the road. Please look into this particular driver.

Complaint

- driver took wrong way and ended up in dead end

- reckless and dangerous driving

- rude behaviour

- senseless/ no courtesy

- multiple times stopped bus on road due to personal vengance

Desired outcome: Remove this kinda driver with attitude issue to maintain company name and business

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6:29 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
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Billion Stars Express Rude and disrespectful driver

While on the travel journey the driver played music and turned the volume high and he is also drumming. I approached him nicely to ask to lower the volume down because me and my friend wants to sleep. He then rudely ask me to go back up to my seat and saying things that i didn't understand well since he is speaking bahasa and I am not malaysian. Instead of him lowering the volume down of the music, he instead switch the volume higher. This driver is so rude and doesn't have manners and so disrespectful.

Travel Details

Butterworth-KL Sentral

Date : July 2, 2023 2:00pm schedule

Ticket No. BTICK23070003577

Operator Ticket: [protected]

Trip No : BSE - 516

Seat No : 8B and 8C

Desired outcome: I hope this driver gets reprimanded. You need to have a seminar for this kind of drivers. So stressful and inconvenient.

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2:44 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Billion Stars Express Poor customer service, rude driver manners & wrong luggage taken

1. Wrong luggage/bag taken by passenger when reaching to destination kampar after that we try to contact the customer service & even email to billion express but no respond at all.

2. Bus driver is smoking & turn up the music volumn in the bus while driving.

Ticket ID: [protected]

Seat: 1C,2B, 2C

Bus Plate number: KFH 3555

Departure time: 01 July 2023 09:30 PM (21:30)

Trip from Larkin Terminal Johor Bahru to Kampar.

Desired outcome: 1. Wanna get bag the luggage/bag that belongs to me cause inside got some important stuff. The photo attached is the bag I wanted to retrieve bag.2. Need driver to respect passenger during the journey

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About Billion Stars Express

Screenshot Billion Stars Express
Billion Stars Express is a bus transportation service offering routes across Malaysia and Singapore. They provide online booking for various bus travel options, catering to passengers seeking intercity transfers. Their services include different bus types with varying amenities for travelers' convenience.
How to file a complaint about Billion Stars Express?

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3. Writing the title:
- Summarize the main issue with Billion Stars Express in the 'Complaint Title' section.

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- Provide detailed information about your experience with the company. Mention key areas, transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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Overview of Billion Stars Express complaint handling

Billion Stars Express reviews first appeared on Complaints Board on Oct 10, 2013. The latest review Rude Driver & Worst Experience with Billion Stars Express was posted on Sep 2, 2024. The latest complaint Billions Star Bus service to KL at 8.45am, Mar 4th was resolved on Mar 03, 2024. Billion Stars Express has an average consumer rating of 1 stars from 357 reviews. Billion Stars Express has resolved 18 complaints.
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  1. Billion Stars Express Contacts

  2. Billion Stars Express phone numbers
    +60 111 066 1111
    +60 111 066 1111
    Click up if you have successfully reached Billion Stars Express by calling +60 111 066 1111 phone number 81 81 users reported that they have successfully reached Billion Stars Express by calling +60 111 066 1111 phone number Click down if you have unsuccessfully reached Billion Stars Express by calling +60 111 066 1111 phone number 185 185 users reported that they have UNsuccessfully reached Billion Stars Express by calling +60 111 066 1111 phone number
  3. Billion Stars Express emails
  4. Billion Stars Express address
    Gerai 8, Terminal Bus Sungai Nibong, Jalan Sultan Azlan Shah, Penang, 11900, Malaysia
  5. Billion Stars Express social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 11, 2024

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