On 30 October 2014 I ordered a pair of trousers (pants) from this company. £75.21 ($120) was taken out of my bank account the next day to pay for the goods and postage. It is now 1 Feb and the goods have still not arrived. Because I live in the UK phoning is not practical. I've therefore used the e.mail address on their website ([protected]@aol.com) to enquire where my goods are. I've e.mailed 3 times since December and not once have I had a reply. I can only conclude that this company is a front for online fraud (or that there are some criminals working for the company). I've now sent the local Police force a tweet asking for their e.mail address so I can formally report this as a crime. I suggest others also contact them (@framinghamPD).
I had ordered some items from the store. What was pictured was not what I received. I called for a return authorization and shipped back at my expense. I waited two months for my refund before I started calling. I could never reach them on the phone. The line would just ring and ring and ring until it was terminated. When I did finally reach someone she said that she was sorry and that some how my transaction was missed during the refunds. She said it would be three business days which I waited. I then waited an additional week. Finally I contacted my bank and filed a dispute. The refunded my money. Two months later (four total) they finally refunded my order minus what I paid for shipping and handling and then called my bank and had them reverse the charges. Totally crappy place. You won't be able to reach them. Don't even bother. Total rip off.!!!
This company moved to Worcestor Road, from 59 Temple Place, Boston. Same phone number. I have purchased from...
BUYER BEWARE!! THIS COMPANY IS A JOKE AND THEY ARE SCAMMING PEOPLE OUT OF THEIR MONEY!!
I placed an order with them on Jan. 26th 2012, they immediatly took the money out of my account. After 2 weeks of no notice of when the item was sent out, or the item, I sent them an email. They replied saying that it would take 4 to 10 business days to recieve the item after order was placed, at this point it was already 14!! After 9 EMAILS and SEVERAL phone calls that resulted in either no reply or one excuse after another, I gave up. Now Im telling everyone who will listen and making complaints on the interent every where I can!! This company needs to be shut down!!
Similar to a previous complaint for the same company. The following occurred:
1. Placed order
2. Received confirmation - No further information.
3. Emailed after two weeks - no response
4. Called after three weeks - was promised a return call - never happened.
5. Card was charged for full order.
6. Incomplete order was received after about 5 weeks.
7. No communication when/if missing items would be shipped.
8. When I reached them by phone all the computers were down and they couldn't look anything up and they promised to call me back.
9. I am still owed about $100.00 of product on my original order.
Their products if or when they arrive tend to be pretty good. The service is extremely disappointing.
these rip off artists take your order, take your money and thats it. if youre lucky enough to get thru to any...
On April 2008 I ordered 5 items at Big Men, Tall Men, Stout Men Shop. The order was confirmed on April 20, 2008, and my credit card was charged. After a month or so I recived a package containing 4 of that items, together with an invoice No. 65511, dated May 15, 2008. There was a remark on the invoice: "... cardigan in navy will be shipped shortly...". I haven't got it until now, May 13, 2010. On June 23, 2008 I sent them a mail with complaint. No response I'd got. On August 08, 2008, I had a nice phone chat with a gentle lady. She promised she would give me a message concerning my order on Monday. Unfortunatelly she didn't say which Monday she meant. Numbers of Mondays have passed with no single word. They still keep my 125 $. Obviously I lost any hope. Obviously I warn everyone. I will never visit that web site again. Not to say the items they delivered were not following my order. E.g. a 100% merino wool sweter turned to acrylic one during the overseas travel. Pants 38 inseam shrinked to 36.
I purchased two shirts for my husband, identical dress shirts, just different colors. one fit and one didn't. I sent the one back that didn't fit. I purchased them for Christmas, sent them back in January. Now it is been 2 months later and I haven't received the 45.00 dollars back for the shirt or a new shirt. I have contacted them many times and they never get back to me. They have very poort customer service.
Initially I ordered one pair of EZSizer slacks, they shipped to me and they were the wrong style so I returned them (to this day I have still not received the replacement). Then I ordered two additional pair of slacks, these shipped and I received them. However, they recharged my Credit card for all three pair of EZSizer slacks and I had to go through my credit card (Dispute) to get the duplicate money paid returned. They Still they haven't shipped the first pair of slacks I returned and all my Email and phone calls are being ignored. I've asked them to refund the money, but they're ignoring me so I guess I'm out $84.95.
took a month to get items that were said to be shipped in 2 days, but yet charged credit card right away. All 4 items were wrong. It's been 9 weeks and I still have not received my refund credit. When you talk to some one they give you the run around. I think they are crooks
BIGMEN.COM is the WORST !!! I returned two pairs of pants, which I sent by certified mail & they received my...
I ordered 3 pants on March 7, 2008. On March 17, 2008 my Visa bank card was charged for the order. On March...
Complaint on: www.BigMen.com for failure to deliver purchased items. Furthermore, I wish to lodge a complaint to include a non-responsive customer service center after my inquiry was recorded. My request for merchandise or credit has gone unanswered. Below please find a copy of the recent email I sent to Stout’s Big and Tall.
I paid for 12 items on my visa and received less than half of the items. I have received 5 of 12 items. The original purchase was made, via phone order, on April 10, 2007, so plenty of time has transpired and been afforded to Stout’s Men Shop (a.k.a BIG MEN TALL MEN or TALLBIG AT AOL.com ) to send my merchandise or issue a credit to our account. I have the distinct feeling, they do not want to do either.
Thanks for any help you may offer in resolution to this matter.
318 Ridgecrest St.
Magnolia, Texas 77354
Stout’s Big & Tall,
Boston Better Business Bureau,
On 04/12/07, I received only a portion of the merchandise I paid for. On the invoice, it states there are, “items to follow”. I have waited quite some time and wonder how long I must wait to get my remaining garments. If they are not available, a credit for the balance needs to be put back on toward my account. There is $374.50 in garments due me. Please forward the items to my address or issue a credit back to my card for the amount.
I placed an on line order for hickory striped overalls with bigmen.com, Big Men's, Stout Men's shop...