Having problems with RecordGone.com?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

Customer Service

1877 573 7273 (Customer Service)
+1 602 490 0725 (Arizona)
+1 714 361 1967 (Santa Ana, CA)
+1 818 334 2777 (Glendale, CA)
+1 619 241 8501 (San Diego, CA)
+1 408 886 7026 (San Jose, CA)
+1 310 961 5758 (Torrance, CA)
+1 303 974 7801 (Colorado)
+1 561 515 1276 (Florida)
+1 312 281 1584 (Illinois)
+1 317 682 1657 (Indiana)
+1 313 346 1299 (Michigan)
+1 612 466 2697 (Minnesota)
+1 856 544 9196 (New Jersey)
+1 917 475 2878 (New York)
+1 704 625 2226 (North Carolina)
+1 412 568 1432 (Pennsylvania)
+1 512 501 4973 (Austin, TX)
+1 214 239 2302 (Dallas, TX)
+1 713 481 7011 (Houston, TX)
+1 703 436 9454 (Virginia)
+1 206 494 0018 (Washington)
1504 Brookhollow Dr., Suite 112
Santa Ana, California
United States - 92705

Complaints & Reviews

Clearing my Police Record

I hired Record Gone To clear my from Police Record from on -line Searches. Many times I have found many people think your a bad guy because you were arrested and no one wants to be your friend. I don"t know what The City of Pinellas County is even talking about. The whole record is falsafied . They changed date, events, times and photos. I hired record gone to fix the problem. I paid them $120.00 they said they cleared it. I searched my name from several sites but it still remains. I filed a federal dispute on my credit card and Metropolitan bank that issues the Nexis card still haven"t done nothing. My bank continues to charge me inquire fees just to see if my money has been returned. This company is nothing but a Big Ripoff.

Not doing as promised

This business is a scam. Before i was hiring this place to do expungement for my prevoius conviction. I was told that if they cannot get my record expenge they will issue full refund minus filing fees. It took them 7 months and finally I was suspicious because I read some bad review about this law firm. I ask for refund and they told me they can only give me 50% refund minus filing fees. This place is a crook. I want my full money back

Misrepresentation of service guarantee.

I would like to save any one from the experience I went through. This is a terrible service.

1. I was never contacted by email or otherwise once they got my money. All correspondence was initiated by me. I had to log onto their website frequently to know the status of my case as there were no email notifications. I gave them my information twice and even provided a back up email. Was never contacted by anyone, even after my case was determined.

2. Their money back guarantee is a hoax!!! DO NO BELIEVE THE GUARANTEE!! I was told after when I tried to follow up regarding getting my money back, that even though I paid 1400+ for record expungment services, I was actually paying for probation termination and that is not covered by their guarantee. Even though their contract says nothing of the sort.They word smith-ed their contract to purposely mislead people to think they are safe.

I followed all of their instructions to a "T" and was ensured this would work and when it didn't they stuck me with the bill anyway. Terrible customer service. YOU GET WHAT YOU PAY FOR. DO NOT LET ANY ONE YOU KNOW USE THEM UNLESS YOU WANT TO BE KEPT IN THE DARK AND GET NO REFUND IF THEY FAIL.

GREAT SERVICE

I’ve been meaning to review this company for a while now, and I can openly say, “YES, THEY ARE...

Recordgone.com excellent deal and service

RECORDGONE.COM

First, I would like to extend my immense gratitude to RecordGone.com (Mathew Higbee's office) for the great work done on my case, which led to the Court siding with me despite objections by the district attorney. Justice has been served, after being arrested for a crime I never committed. Now, I can leave this behind me and move on with my life with peace of mind.

Thank you Recordgone.com!!!

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free

Scam

I believe recordgone is a big scam. I paid up front for their service to get them to expunge a previou...

NOT a scam

I cannot believe that people are complaining about this website. They were exteemly helpful and got my record removed faster than other attorney's charging waaay more said was possible. The only explaination I can think of why other's are complainging is because they were either not eligible for the service or they are actually a competing company who wants them to lose business by posting false reports.

I got my felony record expunged in Texas for under $1000 by recordgone.com in only 2 months.

NOT a scam

RecordGone.com

Great RecordGonecom

I am very satisfied with RecordGone.com. I used RecordGone.com to expunge my criminal record. The attorney...

Great Service No Complaint

Recordgone.com did a GREAT JOB! From start to finish. Seeing their A rating from the Better Business Bureau...

No Complaints - RecordGone.com &A& Rating

RecordGone.com has successfully handled thousands of cases and has zero complaints with any state bar...

Online scam

I was promised to get an expungement from this 'so-called' law firm. I have yet to hear anything back from them about my case and it's been 4 months!!! I find it funny how they were listing these other companies as frauds and scams, yet they are the ones charging more, and not doing anything!!

Do not use RecordGone - They said on their website that they were real attorneys and the only ones that could get this done, yet nothings been done! They used to say on their site the other websites were scams - if the other sites were scams, then I guess their all working together now!!

I wanted to tell as many as I could so they don't cheat anyone else outta their money.

  • Lu
    Lux et veritas Dec 12, 2008

    The “complaint” above was fabricated by a jealous, non-attorney competitor who cannot compete so, like a coward, chooses to anonymously post lies. But like most cowards, their fear compounds their stupidity and they post things that are easily refuted. In the end, the target of their gutless attacks is strengthened by the opportunity to share easily verifiable truths.

    The law firm has an A Rating with the Better Business Bureau, a spotless reputation with every state bar association, and a stellar professional rating from Avvo.com.

    It is doubtful that anyone who is smart enough to turn on his or her computer would believe a single word of the "complaint" above. However, why waste a chance to promote a top-rated law firm by responding to fictitious complaint full of lies.

    If the complaint above were true, the California State Bar Association would post a public complaint, investigate, and then suspended the license of any attorney who did engaged in such activity. Then the Attorney General would shut down the office and prosecute.

    However, the opposite is true:

    See spotless reputation with state bar at:
    http://members.calbar.ca.gov/search/member_detail.aspx?x=241380

    See Better Business Bureau A rating at:
    http://www.labbb.org/BusinessReport.aspx?CompanyID=100071532

    See solid professional rating at Avvo.com (where verified clients and other attorneys can rate law firms) at: http://www.avvo.com/attorneys/92627-ca-mathew-higbee-249594.html


    The law firm has handled thousands of cases and does not have a single real complaint. Their fees are flat-fees so clients always know exactly how much they will pay. There are no finance charges and no extra costs for a payment plan. It is the best of all worlds. Clients have total peace-of-mind when using the law firm.


    To anyone thinking of using the law firm, here is what you know and can verify:

    1. ZERO COMPLAINTS against ANY attorney associated with the law firm. (See state bar licenses - links are posted on law firm web site)
    2. “A” rating from Better Business Bureau
    2. Attorneys graduated from top American Bar Association law firms. (See US News & World Report)
    3. A record of success so solid they back almost every service with a MONEY BACK GUARANTEE - If your record isn't cleared you do not have to pay. (See contracts & web content)
    4. A LOW PRICE GUARANTEE that says they will beat anyone price by $50. (See contracts & web content)
    5. LICENSED attorneys that are regulated by the state attorney general and Supreme Court in each state (verify licenses on state bar web site)
    6. RESPECTED by clients and other attorneys

    To the coward who posted this...

    1. Thank you for the opportunity to share the information about the law firm. The more light that you shine on REC0RDG0NE, the better they look.
    2. Your unimaginative and desperate tactic is evidence as to why your business is failing
    3. If you and the few cheese-whiz eaters who work part-time for you think that you can hide behind your corporation and anonymous posts, you are about to get a lesson in law.

    0 Votes
  • Pe
    Pepina Castellano Feb 04, 2009

    Well for whatever reason this person who posted this complaint feels he was wronged for some reason. He feels a disservice was done to him by paying a huge out of pocket sum for results and got nothing. How would you feel if you put $4 thousand out of pocket and did not even see so much as an upcoming court date on the calender! Please, as a mediator I find people do have their reason's for their complaints, MOST being quite valid.

    0 Votes
  • No
    Nonna1 Jul 03, 2010

    Yeah, that complaint sounds VERY FAKE. They have an "A" rating from the BBB which has more believablity that his anonymous site. I used them and had great results. I highly recommend them.

    0 Votes
  • As
    Ashley Thompson26 Nov 07, 2015

    Again these people at recordgone.com are scammers they write fake reviews to pass off as a person who used their services! Check every complaint on this site. It will prove they are frauds! Don't waste your money people! If you're skeptical it's for a reason!

    1 Votes
  • Wa
    WalterMaven99 Dec 13, 2016

    They are a complete scam. They are affiliated with their shill company Higbee and Associates and Mathew K. Higbee. This guy should be disbared (if he's actually a real attorney)

    0 Votes
  • Ry
    Rymanknows Aug 11, 2017

    Here's a good question. Why doesn't record gone.com have a phone number to be reached. The 4 digits are xxxx

    0 Votes