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BioLogic Solutions
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2.7 14 Complaints
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BioLogic Solutions Complaints 14

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7:14 pm EST

BioLogic Solutions Truly a mess

Shoppers beware! Do not buy anything from BioLogic Solutions. I recently bought a product from them on a buy one, get one free deal and now they keep sending me and charging me for more of the product. I did not sign up for any continued shipments, nor did I authorize any further charges to my credit card.

I tried calling and sending emails, but no one ever answers. Sometimes I get an automated answer. I’ve been trying to contact someone from the company who can stop this, but no one is ever there and the products (and charges!) keep coming. I don’t know what else to do!

BioLogic Solutions’ website has a contact page but it directs you to nowhere! I am convinced any emails or messages you send through this website are just sent out into the ether. This company is nothing but one giant scam. Avoid it at all costs! Don’t let this happen to you too!

Since I can’t contact anyone from the company I will probably have to cancel my credit card and talk to my bank. Has anyone else had this problem? How can I fix it? This truly is a sorry mess. I hope I can put a stop to it before the charges add up too much!

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Kelly Gatch
Milford, US
Apr 08, 2011 2:24 pm EDT

I took this company up on buy one, get one free. They sent me another jar without me signing up for the [keep sending and charging my credit card] program. When I tried to get through to them for one solid week. {no real person ever answers}, I decieded to try the internet. When I went to their web page, the comuter does not direct you anywhere!

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ELAYNE LASKY
Jun 03, 2007 12:00 am EDT

The company is mad because my visa refused to pay a bill for unsolicited merchandise. Now they are harassing me with 100 mailings a week of books magazines and junk mail. This has been going on for nearly 2 years. Do not use this company for any thing more than toilet paper. They must hire someone specifically for harassing me.

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6:21 am EDT
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BioLogic Solutions Unauthorized Charges

As other complaints have said, this company does not answer any of their calls, or acknowledge customer complaints. They had an infomercial in late 2010 that I saw for their Stem Cell Therapy Cream and I called the # advertised. The call was completely automated and offered about 1000 different products other than the one the infomercial was about that I was trying to order with no option to 'end this call now'. I had to hang up and wasn't sure what to expect. Long story short, Biologic Solutions they took my $ eventually, saying that the product had been on back-order and was now in so they'd charge my card and send it. They charged it, but never sent the product. I pitched a fit and got a personal call and TWO jars shipped UPS next day (this was in January, 2011). Well that was great - and the product is pretty good - but today I got a call from my banker saying that a point of sale for $34 was going to be charged to my account tomorrow - I didn't re-order the product or any others. And I'm having, as usual, no luck in reaching the company. Even the email their recorded message says to use 'for faster service' is not valid. I'd think long and hard before ordering anything from this company. Be warned and warn your friends. Next stop: FACEBOOK.

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4:14 pm EDT
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biologic solutions, u cant get anybody on the phone for any reason if u are lucky to actually talk to someone they hang up on u i was on hold for 2 hr when i actually got one word in and she hung up on me.. i didnt sign up for auto shipment dont want it, the stuff i bought burns your eyes and doesnt work anyway BE WARNED THIS IS A RIP OFF SITE

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Is BioLogic Solutions Legit?

BioLogic Solutions earns a trustworthiness rating of 95%

Highly recommended, but caution will not hurt.

Our conclusion: BioLogic Solutions stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights BioLogic Solutions's reputation as a trustworthy leader in their field. Customers can rely on BioLogic Solutions's services, assured they're dealing with a highly reputable and fully legitimate company.

The age of BioLogic Solutions's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Biologicsolutions.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Biologicsolutions.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Biologicsolutions.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • No reviews for biologicsolutions.com on popular sites. Be cautious and do additional research. Look for information about the BioLogic Solutions and be careful with personal information or transactions.
  • Biologicsolutions.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The biologicsolutions.com may offer a niche product or service that is only of interest to a smaller audience.
  • BioLogic Solutions protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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3:35 pm EDT
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BioLogic Solutions scam on orders

I am having the exact issues that Overcash is having!
I did not sign up for auto ship just a first order and they have used my credit card without my approval!
No answer on call except if you call the order phone number! I will continue to call the order depart everyday until i get this scam resolved! Good luck and so not order this product it does not work :(!

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12:33 am EDT
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I origionally ordered Stem Cell Face Cream back in January 2011. The company was supposed to charge me $49.95 plus s&h. I was to get 1 jar of stem cell therapy cream plus a free jar. The sent me this but also sent with it a third jar (which I never ordered) and charged me a total of $104.00 plus change. Now, as of 3/14/2011 in checking my bank statement...

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8:59 pm EST
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BioLogic Solutions Ending auto ship

I took them up on a free trial and bought 1 shipment as required. I opted not to sign up for auto-ship even though it would save shipping. They chose to ignore that part and proceeded to send more. I tried to call them and got messages like "no one available to answer your call" or "the mailbox you have reached is full" etc. Then I tried to email them at the email on their website by copying and pasting, using both listed types (one place was a cap first letter and another place on the same website was a lower case first letter) All emails were kicked back. So now I am sending a letter to the address listed on the website (NY) and one to the address listed on the package (CT). The address listed on the package has a zip code with 7 digits instead of the customary 5 digits. 0651641 not 06516 for West Haven, CT. (I will check at the post office when I send the letter.) Anyway, how does one cancel an auto-ship that was never ordered when you cannot get in touch with the sender.
I am emailing copy of the letter to BBB in both NY and NJ. and henceforth I will check with BBB before I order anything else. I hope this saves someone else all the problems I am having. Thanks.

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Linda M. Anderson
Story, US
Mar 22, 2011 5:39 pm EDT
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see the above comment

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Linda M. Anderson
Story, US
Mar 22, 2011 5:37 pm EDT
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I want to return the skin cell therapy that I canceled before it was shipped, but I got it anyway, I called the number for returns and didn't get an answer from anybody, I left my information that was ask for and I still haven't heard from any one. so I don't want anymore shipments sent to me. My name is Linda Anderson, my address is P.O. Box 613, Story, WY 82842 the order # 6977262 customer #6448725 reference # [protected] Item # 25602 . my e-mail is lmanderson43@yahoo.com

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1:40 am EST
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BioLogic Solutions Did not order this junk fraudently obtained my finc. info want immed. refund,

I did not order this bag of crap and I rec'd it 02-16-11 and papers inside say I have 30 days to return, This is fraud I did not order this and I want my money back now!

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simba2009
Wichita, US
Jul 12, 2011 10:14 pm EDT

biologic solutions fmci, had a free trial, so I assumed it would be just what it said, except for shipping and handling. Wondering why they wanted my payment card number, before I could see how much shipping and handling would be. But I trusted them(stupid me). Then I saw the price, after giving them my payment, wouldn't let me cancel it, now I'm stuck. Charged me $54.90. It is a crazy rip-off world!

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simba2009
Wichita, US
Jul 12, 2011 10:05 pm EDT

It said a free trial, so I assumed that it would be just what it said, except for shipping and handling. Wondering why they wanted my payment card number, before I could see how much shipping and handling would be. But I trusted them( stupid me). Then I saw the price, after giving them my payment, couldn't cancel, now I'm stuck. Charged me $54.90. It really is a crazy rip-off world!

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1:49 pm EST

BioLogic Solutions Contact

I received some junk mail from BioLogic Solutions. I don't like junk mail, so I called to have my name removed from the list. No one answers the customer service number. And when I finally got someone on the orders line, he intentionally hung up on me. If you need to talk to someone regarding one of their bogus orders or anything else, you need to call [protected] ext 3406. This is the number for National Collector's Mint. They will claim that you have the wrong number, but it is an affiliated company at the same address as BioLogic Solutions. The first time I called, Tony (the sales rep) played ignorant. The second time, he admitted they were affiliated and at least claimed to take me off the mailing list. Of course he is a charmer and paid to make you "go away" quietly. Good luck dealing with this scam of a company. They deserved to be sued.

http://www.biologicsolutions.com/About_Bio.htm
http://www.nationalcollectorsmint.com/customerservice.jsp

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12:00 am EST

BioLogic Solutions Scam and cheating!

I ordered Genisphere. Do not order it! The ad shows a lady going to lunch with wrinkles and coming back with none. My lotion works better! What's more... don't try to return it. I sent back a sealed bottle and was told I didn't make the 30 day frame to return it. True... but do they stand behind their products or not? Seems like they're desperate for sales any way they can get them.

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Dterminator
Henrico, US
Mar 17, 2011 4:46 pm EDT

Biologis Stem Cell Therapy is bogus, doesn't live up to claims. When to try to contact the toll free numbers, it states all associates busy, voicemail box full and when you send emails to customer service to cancel renewal shipments, you get an automated email response saying they are 'busy' due to the high order volume, etc. When I contacted Dr. Feder's email directly, guess what, he referred me back to biologic, the customer service that aren't responding. Disputing via credit card charges. DO NOT PURCHASE

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12:00 am EST
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BioLogic Solutions Unauthorized account charges!

I originally ordered genisphere online by credit card. I received my order and an additional order that I didn't order. They used the credit card but as I am on a fixed income there was not enough money in the account. I was charged overdraft fees and the check to the water dept was returned.I tried calling but no answer just a recording. I emailed them but have heard nothing. I am very angry about this. This gives all on-line retailers a bad name.

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Don Rannet
May 18, 2008 7:45 am EDT

Brochure states, "The appearance of lines and wrinkles seems to disappear within the first hour after application." My wife used it as instructed for one week and found no difference. We are asking the company for a complete refund.

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12:00 am EST

BioLogic Solutions Unwanted nonreturnable merchandise!

I placed an order back on July 25, 2007 and received the order I wanted. I then left town and am just getting back to Edmonton only to find 2 envelopes here that I do not want. I have spoken with Customer Service and have been advised I cannot return them. Hard lesson learned!

There is not even an email address on their website where I can cancel this "subscription" which I did not knowingly sign up for.
One unhappy customer!

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WENDY MATHEWS
Jan 23, 2008 9:10 am EST

PLEASE DO NOT MAIL ANYMORE PRODUCT TO MY HOME. I DO NOT RECALL ORDERING THE PRODUCT.PLEASE RESPOND TO MY E-MAIL ADRESS.HOW DID I GET ON THIS MAILING LIST.
THANK YOU ,LOOK FORWARD TO AN ANSWER .

THANK YOU ,
WJ MATHEWS

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12:00 am EST

BioLogic Solutions no more product to be sent

Please assist me on this one, I sent for products from the above mentioned and said no further products wanted unless I put in a request for them, anyways I received a kit with beauty trio -$20 and item #22001 and also 2-genisphere 30 day+1 free for $99.90 item #19982, paid it off in full for $132.34, it was no good for my skin so I notified do not send me any more product and today I get my visa card showing I owe them 55.86 and it was taken off my visa card November 2/07...I did not request or okay them to do this so I am very upset that they have the access to my credit card and can just take money from my account like that especially when I requested that they do not send anymore product till asked for, I do not want to have this happen again so can you please see it is stopped and reply to me that it will not happen again, I am a senior and money doesn"t come easy for me to throw away on something I do not want anymore, thanking you in advance for your help on this matter and await your reply. Vera [protected]@telus.net

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12:00 am EDT

BioLogic Solutions Product quality unsolicited sales and return!

I called their [protected] # to order just their sta-tight trial order product.It was a recorded message which took a long time since it went through all this other junk I did not want. Finally, after almost 6 minutes of time wasting recorded message to buy all this other junk I hung up on the machine.Well, someone or computer thing decided to charge and send me 2 Dermal Repair Masque costing an extra $39.90 of which I did not order.I called and spoke to rachael,who told me they would refund the purchase price but not the shipping cost even though she never argued that I did not order the other product and their company realized they have that long recorded message. I expressed to her that her company should give me an RMA# and reimburse me for return shipping costs and insurance fees which they strongly recommend.Interesting huh?! I feel the company is hoping their customers will be too busy to send their products back (which by the way were the masques of which I did not order and the sta-tight that did not work at all for me)in the 30 days alloted so they can rip people off.

The company should at least setup the system that if the customer hangs up in the middle of their long recording that it's default mode should be "no" answer and no order be taken instead of assuming that the customer wanted their products or junk!

TIME! FUEL! AND ALMOST $10 IN SHIPPING AND INSURANCE COST
P.S. I tried their genisphere product which did not live up to its claim nor did it work at all for me!

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Annie Bordner
Nov 11, 2008 1:55 pm EST

I paid $74.90 for products I did not receive. After several attempts to obtain the order, I was told there was no record of me in their data bank. I sent them a front and back copy of the check which they cashed in July 2008 to prove my order. I have not heard from or received any reimbursement. I am 83 years old. By law, that make the theft a felony. If anyone is interested in class action suit, email me to technotrucker@consolidated.net. I cannot aford a lawyer by myself, but a class action ought to make someone sit up and take notice.

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maureen kornetzke
Jun 20, 2008 6:24 pm EDT

i never ordered this product and do not want this product. due to this company, they took $12.95 out of my checking and put me in the hole. Now i have an overdraft charge of $25.00 a day i do not put money into my account to bring back to a positive. I want this company to REFUND $12.95 plus $25.00 of the overdraft charges and call my bank to clear my name to restore my credit..I think this is wrong and a big pile of crap. I called this company and like the previous complaint, i was listening to a message for 5 minutes. Deep down i know what i order, i deduct the amounts of money i owe people and to recap..I DID NOT ORDER, GIVE PERMISSION TO TAKE MONEY FROM MY ACCOUNT, AND DO NOT WANT THIS PRODUCT. I just want my $12.95 and $25.00 to bring me positive.

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12:00 am EDT

BioLogic Solutions Sent unwanted merchandise, customer harassment!

Company mad when visa did not honor $88.00 unwanted and and never asked for merchandise. As a result the company sends me books magazines travelogues, etc. some of which demand payment. I get as much as 100 pieces of mail a month. They must hire someone just to harass me. We are well into our 80`s and we both have cancer. I think BIOLOGIC SOLUTIONS is a very unhealthy company.

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Kathy of Virginia
Java, US
Apr 26, 2011 7:58 pm EDT
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Biological Solutions, they keep sending products and we keep returning them, I have filed several complaints, you can never reach anyone on the phone or get to their web site for complaints. They need to be stopped, alot of money is going where it should not. They are a number one scam.

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Shagum
Tallulah, US
Apr 06, 2011 3:07 pm EDT
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They have a phony customer services so when you try to return product that doesnt work They say their machine is full or customer service is busy

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Terry Pell
Lenox, US
Mar 30, 2011 5:34 pm EDT

I have tried to talk to someone about canceling any further products sent to me. I do not wish to receive any more products from BioLogic Solutions.
Sincerely, Janice Pell

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James Ringer
Sep 26, 2007 12:00 am EDT

It is 100% true. This company repeatedly prompts for new orders after you say no and still charges fraudulently. Louis Feder (the quack doctor behind the scam company) want your money -- all of it!

Beware!

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Mike
Sep 26, 2007 12:00 am EDT

This company lures you to call with free offer then hijacks credit card and places $200 orders!

Beware!

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quandgo
US
Feb 14, 2012 1:13 am EST
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Why doesn't the government go after these unscrupulous companies?
Thanks everyone for the comments.

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Dieverett
Millis, US
Feb 05, 2012 1:13 am EST

Well, I appreciate the feedback. I was just about to order the product. It looks like we all have to watch out for each other when it is being advertised everywhere. The ads get more slick, but the bottom line of taking our money and having us have to after the company to cease and desist. That only causes MORE WRINKLES, and internal stress. Thank you.

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bouren2run
Dania Beach, US
Apr 29, 2011 3:24 pm EDT

I sent an e-mail to webcs@biologicsolutions.com and was STILL CHARGED and sent more of their horrible product! This company is just one big scam!

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Taken in by creeps
Doyle, US
Apr 13, 2011 2:20 am EDT

Same thing here. SCAM. Tried to call, and email to cancel. Never a call back. nothing. Now to news 2 in San Francisco, B.B.B. and call the credit card company to tell them to stop all transaction with these creeps.

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Solgatuno
Jacksonville, US
Mar 11, 2011 3:48 pm EST

Only way to stop that junkmail, change your address to a PO Box, than get a second PO box for your friends and family only. And just ignore the other PO box completely and let the post office deal with that [censor].

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Overview of BioLogic Solutions complaint handling

BioLogic Solutions reviews first appeared on Complaints Board on Mar 31, 2007. The latest review Truly a mess was posted on Dec 19, 2011. The latest complaint Unauthorized Charges was resolved on Apr 12, 2011. BioLogic Solutions has an average consumer rating of 3 stars from 14 reviews. BioLogic Solutions has resolved 6 complaints.
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  1. BioLogic Solutions Contacts

  2. BioLogic Solutions phone numbers
    +1 (800) 936-6468
    +1 (800) 936-6468
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    Customer Service
    +1 (877) 329-4653
    +1 (877) 329-4653
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    Customer Service
    +1 (800) 847-1020
    +1 (800) 847-1020
    Click up if you have successfully reached BioLogic Solutions by calling +1 (800) 847-1020 phone number 0 0 users reported that they have successfully reached BioLogic Solutions by calling +1 (800) 847-1020 phone number Click down if you have unsuccessfully reached BioLogic Solutions by calling +1 (800) 847-1020 phone number 0 0 users reported that they have UNsuccessfully reached BioLogic Solutions by calling +1 (800) 847-1020 phone number
    Sales
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  3. BioLogic Solutions emails
  4. BioLogic Solutions address
    2975 Westchester Avenue, Suite 300, Purchase, New York, 10577, United States
  5. BioLogic Solutions social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
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