Big Fish Games’s earns a 1.4-star rating from 0 reviews and 139 complaints, showing that the majority of gamers are dissatisfied with gaming experiences.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
unauthorized paypal charges from big fish games
Dear Big Fish Games
I am a big fan of your company because of your great games until I bought one game from you last December 5, 2015 and then from the month of January 5 and February 5, 2016, I am charged with games I never bought!
Please see attached file of my Paypal invoice and credit card bill.
If you guys want your company to last, please stop using sneaky tactics to rob your honest customers like me. I trusted you guys to protect my account and you abused me. Because of this incident I demand a refund and please I do not want this to happen again.
Hoping for your immediate response regarding this matter. Thank you
Respectfully,
Luthez Balois
unauthorised debit on credit card
I've never signed up for anything with BGF but they put a debit on my credit card every month. Last month I paid ZAR 75.00 and then ZAR 675.00 for another *How To Unsubscribe* but to my surprise BGF put the debit through this am! Totally fed up with this!
Big Fish Games are crooks this has been happening for over 2 years on my account R57 x 12months x 3years thats like R2052 that they have stolen from me
For quite some time now my credit card keeps getting debited an amount of R57 out of my account and I am fed up with this now please can someone stop this debit from continuing
payment information hacked again
Well, history repeats itself with Big Fish. This is the Second Time our credit card was hacked. The first time was a year ago in October/2014. My wife's account was hacked. When she notified BFG of the security breach and that she subsequently had cancelled her BFG Game Club Membership, she received a condescending response from your Customer Support Staff filled with rhetoric and a hollow apology about cancelling her account. And of course a complete denial that this was the fault of BFG. Honestly, I thought she may have overacted. So in March/2015, thinking it was safe, I opened my own account at BFG. I foolishly thought that not joining the Game Club and purchasing games without having my payment information kept on file would be safer. Well, I was wrong and as usual, my wife was right. My credit card information was hacked by someone attempting to make purchases with that card. A credit card that was not used for any other charges or online purchases but the purchase of Big Fish Games. The only charges in common in both instances and on both of our credit cards – game purchases from Big Fish Games. Coincidence? Hardly. Not your firms fault? You have got to be kidding! Stay far away from BFG. They may have the monopoly on PC Games, but there are other more reputable firms out there. Hopefully soon, more people will realize what ### they are and find other more enjoyable activities to take their time. I know we have.
BFG has made it virtually impossible to cancel your subscription. I have been at it over a year, and they continue to bill me. Their new, so called "form" for and email cancellation, (found no other way) REQUIRED and order number. Well, accounts do not have order numbers, and the form would not allow the email to be sent. Tried again. This time, it wanted credit card information - I paid with pay pal - and there is no credit card information for that, and typing Pay Pal did not work. So, using the form was a joke. Searched and found an e-mail under customer support, you know, the one that says "IIf you don't hear from us..." so I sent an email to that address. Immediate response from them to use this form, and they gave me the link. Any guesses? Yup. Right back to the same form.
And, just as an aside, why are we NOT allowed to pursue a class action suit? That, all by itself, sounds pretty illegal. But, the catch in this might be for all of us who have used BFG for many years and been fleeced by them, to go back and see what the terms and conditions were THEN, and see if that restriction was in place when we started with them. If it was not, I would think a class action suit might still be an option for us "old timers" here.
unauthorized charges
Big Fish Games has a game club. It costs $6.99 per month unless you cancel. I have separate accts for my kids and myself. ALL of our game clubs are inactive and have been.
Big Fish has helped themselves into my Paypal acct and has removed game club money for ALL of these accts every single month. One deactivated acct has racked up a bill of $79. These are unauthorized charges.
Apparently I have discovered this is a common illegal practice for Big Fish. I have filed a complaint with the better business bureau as well. When people have canceled memberships and inactive accts, you do NOT have permission to take money from me. It is stealing. I will never purchase from this company again and its too bad. I was enjoying games along with my kids for several years. They just lost 5 customers. Thieves.
I have just now realized that they have been withdrawing $6.99 from my Paypal account every month since my last (and only) purchase (I don't use my Paypal account very often...). This is a real rip-off, I never agreed to any subscription at the time!
Two games: Twisted Lands ( Bonus Chapter), and Nightmare Adventures: The witches Prison have frozen (crashed?) less than half way through. They are both downloaded onto an iPad 2.
I have just now realized that they were withdrawing $6.99 from my Paypal account every month since my last (and only) purchase (I don't use my Paypal account very often...). This is a real rip-off, I never agreed to any subscription at the time!
unaware of monthly fee
I purchased a game about 6 months ago and ever since then this company has been charging me $7.27 a month for something I had no idea about.
I finally found out it was for the newsletter, but I am extremely upset to not have been told in the first place when I had originally bought my game.
I would really appreciate if you give my money back! I have two young children, so at the moment we need all the money (that we are rightfully entitled to) we have!
Thank you for reading, I hope you mend this situation as soon as possible.
Same thing happened to me. I hope people will realize that this site does not lead to anyone at Big Fish Games. It is only a consumer awareness website. There should be litigation taken about this company and its practices. Not right. I want my money back, as well, $44.70.
I am being charged for a game I do not want and have cancelled it
I just want to stop being charged for The Big Fish Games from my Pay Pal account for 6.99 each month and know one is playing any big fish games Please remove these games from my account a.s.a.p.Thank You
unauthorized recurring charges
My wife purchased 2 games from them a month apart using the same credit card (mine). These were meant to be one time game purchases. Without clearly telling her that she is subscribed to their game club they started charging my card $6.99 for what appears to be a monthly subscription. Even more funnily they started charging us the fees 2 separate times each month on the same card effectively making it like 2 subscriptions when we did not want even one. Conveniently there is no email from them welcoming us to this so called game club or mentioning the subscription charges and order placed. The only mails that she gets are the general marketing mails for other games. Now when I reviewed my statement 3 months later I found out this and have to get on the phone with them and my credit card company to sort it out. What a scam using the fine print and cleverly not e-mailing info on charges but only marketing material
The complaint has been investigated and resolved to the customer’s satisfaction.
unexpected charges on credit card
I noticed that my Credit Card is being charged periodically for samll amount of money in benefit of something called Bigfishgames. I don't remember subscribing for nor receiving any on going service from it. There is a possibility I've bought some game once in a past from it, but I'm sure it was one-off deal, not on-going subscription. I consider this being a fraud or unhonest business. Working with bank on getting it investigated at the moment.
an amount of R659.99 has been taken off my credit card acc for the last 5 months from ziinga.com i bought a game once and payed a once off fee but this amount has been going off my acc how do i stop it and how do i get my money back?
won't let me play games I paid for!
I bought a game under a new email with new credit card and the company won't let it load as a purchased game. It just keeps trying to load it under an old email/user address that has an old non-functioning credit card with that old account! No matter what I do it won't let me play the game after the trial download/purchase of the game. They are just evil and don't care about the customer at all. I've been affiliated with them for over 7 years but this is the last straw. NO MORE WILL BIG FISH GAMES MESS WITH ME! I'm reporting them to the Better Business Bureau in my state. They are a rip off company.
The complaint has been investigated and resolved to the customer’s satisfaction.
I brought a game today and I am unable to play it. If I can't change it for another game I would like a refund. Not happy never had this problem before.
Please give me back my Big Fish account. I have bought soooo many games from 2009 on... Now when I try to get on B.F. and sign in, it says they con't recognized it! My e-mail is: lillygirl1956@yahoo.com.. I want to play my old games as well as buy new ones!
Donna Marcus - 80 yrs. old! The picgure below was taken befor my health broke 8 years ago!
I just purchased a game from them yesterday. The download link they gave me was for the demo version of the game, not the full version. It tells me I have the full version and unlimited play but clearly I don't. So I wrote them right away. They usually get right back to me when I ask any other question but it's been a full day now and still no response and no solution to the problem.
my order #[protected]
I purchased Halloween trick or treat yesterday and today I can, t get it to play on my computer
After I closed my Big Fish account following 127 orders from February 2008, I have been unable to operate any games from Big Fish. I can download but not activate.
Even disks that I received over the period cannot be activated. My felling, and I have stated it to Big Fish, is that they put a block on my email so that I cannot play without resurrecting my account. They keep giving me error numbers and emails stating what I need to do, but nothing works.
I have the same feeling about Big Fish. They have become too big and forget who it was that made them big. It was us, the customers, but as you say they do not give a stuff about us. Bruce Ballenger
I have had midnight castle for a long time, I was up on the game.Yesterday I was sick and did not go onto my IPad, today when I went into the game I am back almost at the beginning.I want to go back to where I was I have spend a lot of money on this games
and others.please tell me what I need to do.
(. .gloriaufret@hotmail.com )
I had been a member of Big Fish Games since June 2008 and have paid through direct Debit monthly. I have purchased 55 games. I have not redeemed all these games during my membership. Late 2013 I cancelled my membership. Since then I have not been able to download and activate any games from my purchase list or any new games using my outstanding credits. I have tried on each of 3 computers and the result is always the same, The error comes up to prevent activation. I wrote to Big Fish asking if there was a connection between my cancellation and my inability to activate games. NO ANSWER TO MY QUESTION.
I am wondering if the problem is generated to encourage me to return to my membership?
Anybody had a similar experience?
I can't get on chat and sudoko adventure freezes up my computer. what gives?
hundamutta@yahoo.com
Big fish casino rip off after playing this game for a while I have got most off the awards now out off the blue they added more on slots having completed them they did not show up so I email them at big fish casino got a few email back but they still have not sorted this out.
Playing big fish casino you will always lose they just want people to buy chips for what a game you can't complete because they will add more awards when they feel like or add more games to big fish casino and they say its a fun game to play get real for them may be but not for the players.
closed account continued to charge
I closed my account with Big Fish Games and the company continued to take out monthly charges. I called, and e-mailed, but the charges continued. When I spoke to a young man today he informed me that I had opened two accounts under different e-mail addresses (I had added a 2nd e-mail address to get them to stop sending spam to my work e-mail.) There was a general attitude of "the problem is you, not us" but I have found hundreds of the same type of complaints about the company, so clearly, I am not the only one who has been taken by these people. I had a total of $104.85 unauthorized with-drawls taken out of my credit card - Big Fish said they would refund a total of $41.94. Big Fish Games is not worth the hassle. Buyer beware.
The complaint has been investigated and resolved to the customer’s satisfaction.
This is clearly an example of unethical business practises. Such practises when condoned by corporate executives speak to their individual ethics and general morality. This particular practice may have to be addressed in a class action suit to end and prevent other businesses from embarking down this near criminal practise.
I too have been charged for ... well I don't know exactly for how long but many months. This was brought to my attention when my credit card was compromised and I was questioned specifically by this charge. I am most interested in whether now that, my credit card has been cancelled, will Big Fish pursue and demand monthly charges directly.
Clearly Mr. Paul Thelen moral and ethical compass has been tainted by greed.
Now as I was saying... class action suit... just a thought.
Hi have just found out that this company has been taking money from my account for years without my permission and I have never bought a game from them !
I want my money back !
BIG FISH GAMES ENGAGED IN UNETHICAL BUSINESS PRACTICE WITH RECURRING CHARGING OF FEES THAT ARE UNAUTHORIZED AND DID NOT BENEFIT THE BUYER OF ONE TIME GAME PURCHASE OF LESS THAN $5.
I have been playing Found: A Hidden object Adventure, I have bought 48 diamonds 3 times for $3.99. I never did receive them. Also when I get bonus diamonds & coins I never, never receive them. This is not the first time I have had trouble with Big Fish Games, they don't ever fix the problems . I not going to buy any more games from them until they make it up to me. I will start buying from other Game Centers, and we buy a lot of games. Hope to heard from you soon, because I really love your games. Donna L.
My wife purchased a disc from big fish games, it never did work, this is at least three years ago since when she has not contacthed the company in that period, why do I find it difficult to receive any way to contact them without paying a fee from some expert who will do me no favours, this company leaves a lot to be desired, I will obviously have to close my account to stop them taking my money, but I suppose it should be expected, as this is an American based company,
Same! It makes me sooo angry!
bad customer service
Don't use this company very bad customer service
They will take your money then ignore you
The complaint has been investigated and resolved to the customer’s satisfaction.
Big Fish Casino is the biggest scam on the market! Somebody needs to stop their heinous pratices.
I have been trying for a long time to get help with a game I purchased from them, WATER BUGS. I have had this game for years and yet it has started giving me partial screens and that causes me to have to continually play the same screen until I get enough screen to go on, 85%. The response I got was a limited time offer to get a free game. I want this game repaired. They no longer contact me. I will never recommend Big Fish to another friend.
I agree big fish is just dreadful they banned my account without reason reopened it then banned it again ! I time they told me it would stay banned & they will address any emails regarding my account again, nothing but cheats
big fish casino; i just wanted to thank you ever so much for ruining everything. Im 25 and a new parent. I stopped my secondary education in order to support my child as his mom and hopefully future wife... If this addiction hasn't ruined it... Finished her degree. However I blew everything on this game ten thousand dollars (+/- ) a couple. before this happened I realized I had a problem so then I Tried countless times to contact big fish casino in order to have them stop in app purchases. in their terms of service they clearly state that they can cancel in app purchases to their discretion at any time. they just continued to ignore me and tell me to turn them off on my own even though I could reverse this useless fix. I could go on and on about how it ruined my life... but
...everything they say they stand for they do not. the casino app which i played has a multitude of flaws. These problems completely make it pointless to buy in app currency. For instance tournaments are held as a carrot on a stick to buy more. I found a way using all in game methods nothing against the terms of service to drastically improve your placement. Im talking rank top 100 out of 8000 regularly with only playing about 20 minutes without big wins. I asked big fish to contact me multiple times ... no answer... I didn't want to have to do this to a company that gives its customers A very good getaway and actually very exciting experience. but with my livelihood on the line along with my children's I cannot continue to try to resolve the issue civilly. if anyone is interested in further discussing the issue feel free to contact me. Via email
Rmatalavage07@gmail.com
PS sorry for any emotional issues with the post, in the structure and the crying over personal bad decisions. I know I was not forced to buy anything. however there are multiple factual reasons why Big Fish owes refunds to their customers. By me alone it will not be accomplishable especially being I'm pretty much a kid who knows nothing about legality BUT I'm willing to learn. In order to beat this addiction I have to do something about it. thank you everyone for your time
Average day
their so called customer service is down right "###" cuz they have NO customer service. i started playing and buying games years ago but the past 3-4 yrs cant play the games i've already paided for. REALLY GUYS? whats the frigging problem here. Your company sucks and so does your so called customer service
big fish double-charged me 254.00 and then ignored me. i sent 2 requests and was answered with a coupon! this is ridiculous, ive spent several hundreds of dollars on this site. i cant believe they wont even refund my money
I bought the Frozen Beauty game and when I tried to play it
all I got was empty white boxes moving around. I have sent two email requests to have my money refunded or fix the problem. I have received no response which doesn't really suprise me .i have bought 3 of their games and only one worked.
i just want all my games refunded but i know they wont and to let people know what that site is doing so the wont get caught like they did to me
We definitely don't want you to feel ignored or as though you're being ripped off. Please feel free to contact customer support directly that we can get things sorted out:
http://bigfi.sh/CShelp
games not activating they are refusing to refund the money spent over one hundred dollars i have done everything that they asked me to do they still have not fixed it yet being waiting for them to fix this for 6 months they are trying to rip people off totally not happy
billing scam
I purchased one of their games online (bejeweled in my case). It was advertised at a one time price of about eight or nine dollars with no other charges and you owned it for life. The download was anything but one simple game. There were numerous other games attached to it all being offered for free. There was no way to open the bejeweled game without accepting these other games. A month later I discovered bigfish had set up an automatic debit from my paypal account to be a member of their online game club. I never authorized this nor was this an advertised option in the game or download I purchased. I canceled it immediately and paypal was very cooperative. Needless to say bigfish did not protest! AN OBVIOUS SCAM. BEWARE!
The complaint has been investigated and resolved to the customer’s satisfaction.
Bigfish has been taking £5.30 from my account and i want to stop it. Also find out why they were taking it out in the first place. Thank you.
I just bought their game for one time and so they have my credit card account. In the last few months, they kept charge me $6.99 per month and I did not buy anything! What a scam!
unautherised monthly charges
I purchased a game for $7.99 on 27/1/2011. I have been charged $7.24 evry month since. I can't get in touch with them to ask why. I see a lot of people are having the same problem. The should be charged with fraud. How can we do this? darrell.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have had the same problem, I purchased one game and then I have been charged 7.27
4 times since, I would really like my money back
Since my piece was inserted I have read more of the complaints about this Big Fish Games they are obviously a set of con merchants
HI Darrell and Dream,
I am in the same trouble, and today I found your complaint today by browsing internet.
There is no Japansese help desk, so I'm now beggining to write English query to Big Fish US help desk why I've been charged.
For Dream, thanks your helpful solution!
For Darrell, I hope you could get out of the trouble !
Bob tail
Hi Darrell, if you go to the forum and click on the green envelope to contact customer service, they will gladly help you. Since you are a member, you can also use their live chat feature and talk with someone. Their hours are Pacific Time though, so keep that in mind if you are using live chat. If you use the green envelope to contact them, it's an email and they WILL respond.
If it was your first time buying a game there, there is a box to uncheck when purchasing that initial game. It clearly states you are agreeing to be charged the monthly fee as a member. You do NOT have to accept it though. You are allowed to purchase that one game and not be a member, you just needed to uncheck that box is all. It is no crime, it was there and it was overlooked, no big deal. They will take care of it for you, guaranteed. :)
Since you joined in January, you should have 3 credits available in your account. Just log into your account and it should show 3 credits unless you have purchased other games, then it would be less as each credit is good for any Standard Edition game (not for collector editions which are $13.99 US dollars for members) I see you are an Over Seas member so, your cost would be slightly different as US members are charged $6.99 for our monthly fee, which in turn gives us a game credit to use and they DO NOT EXPIRE, so that is a great thing!
Definitely contact Customer Support and they will clear this all up for you. I've been a member for 4 years now and they've never let me down yet. As a matter of fact, they have the best customer service I've ever seen anywhere! Not kidding...I purchase online all the time and I've had many problems over the years, but NEVER with bigfish. I recommend their gaming portal every chance I get because it's so cheap and the customer service is outstanding.
Best of luck to you!
Happy Gaming!
Dream
unauthorized charges - no customer service
They started billing my charge card for monthly membership shortly after I took advantage of an offer they sent me through the regular postal system. The offer was to purchase a single game using the discounted coupon code. I guess they felt this was a license to steal. I didn't pickup on the charges for 2 months. They have "the best customer service...
Read full review of Big Fish Games and 5 commentsunauthorised debit
I bought a game from this site late last year Nov/Dec. From then on they having been taking money from my online bank each month. It is impossible to cancel from their website. The supposed "account" I have shows a game oerdered that I already possessed from another source and a request for a backup disk . That is, frankly, risible. I expect better from a USA company frankly.
Read full review of Big Fish Games and 6 commentspayment practice
Be careful and read the small print. I purchased a game for my son for $6.99 and was then charged for the game each month as a "membership fee" for months afterwards. You have to then navigate the complex website to try to find a way to unsubscribe. Brutal
Read full review of Big Fish Games and 5 commentsunauthorized charges to paypal account
Big fish games is charging everyone's credit card and paypal account. I bought one game for my son one time and have five 6.99 charges on my paypal account. Beware these guys are a scam.
Read full review of Big Fish Games and 44 commentsI think I have two downloads of fairway solitaire and I am having difficulty accessing the game.
1.I think that I have two Fairway Solitaire games downloaded on my computer and I am having difficulty accessing the game
2. I would like to cancel my subscription to the Big Fish Game Club as I do not care to have the cost per month on my credit card.
3. I still have one credit of $6.99 on my credit card and I would like my credit card credited for this amount.
My name is Geraldine Hoezee e-mail address [protected]@sbcglobal.net
The complaint has been investigated and resolved to the customer’s satisfaction.
We certainly work with each customer individually so that we can present a suitable solution for any issue.
We can be contacted directly at: http://bigfishgames.custhelp.com
I quicklyngot out of the game clob. I could see I was going to be charged whether I selected a game or not. Wording to join is deceptive. I would simply like to play my game the way it is supposed to be played. I have Vista, and it seems Word wizard Deluxe cannot be played woth the Save Game feature. You pay for one thing, you get something else. I like the game. I just wish I had been prompted before purchase that some games don't work with Vista
My wife got sucked into the BIGFISHGAME SCAM too. The aren't selling games, but subscriptions that bill your credit card every month for nothing.
STAY AWAY FROM BIG FISH GAMES, YOU'LL LOSE LOTS OF MONEY.
unauthorized billing
I wanted to purchased Bejewelled for my wife> I found bigfishgames.com Their site says purchase games for $9.99 to download or $19.99 to purchase. So I chose to download option and bought and down loaded the game I bought the game and provided my credit card information that is attached to my bank account> What they didn't disclose is that there will be a...
Read full review of Big Fish Games and 7 commentsunable to buy games!
I joined the Big Fish Games "Game Club" in which I purchased 6 game credits for $7.99 each. My bank account would be charged $7.99 each month. This entitled me to purchase 6 games over the next 6 months at this reduced price. The first 4 games I purchased and downloaded were handled easily. Then the fun started. I have spend the last 4 weeks and endle...
Read full review of Big Fish Games and 48 comments
-
Big Fish Games Contacts
-
Big Fish Games phone numbers+1 (866) 921-6960+1 (866) 921-6960Click up if you have successfully reached Big Fish Games by calling +1 (866) 921-6960 phone number 8 8 users reported that they have successfully reached Big Fish Games by calling +1 (866) 921-6960 phone number Click down if you have unsuccessfully reached Big Fish Games by calling +1 (866) 921-6960 phone number 21 21 users reported that they have UNsuccessfully reached Big Fish Games by calling +1 (866) 921-6960 phone number+1 (206) 213-5753+1 (206) 213-5753Click up if you have successfully reached Big Fish Games by calling +1 (206) 213-5753 phone number 13 13 users reported that they have successfully reached Big Fish Games by calling +1 (206) 213-5753 phone number Click down if you have unsuccessfully reached Big Fish Games by calling +1 (206) 213-5753 phone number 9 9 users reported that they have UNsuccessfully reached Big Fish Games by calling +1 (206) 213-5753 phone number
-
Big Fish Games emailslaura.ray@bigfishgames.com99%Confidence score: 99%
-
Big Fish Games address333 Elliott Ave W Ste 200, Seattle, Washington, 98119, United States
-
Big Fish Games social media
-
Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025 - View all Big Fish Games contacts
Most discussed complaints
Jackpot magic slotsRecent comments about Big Fish Games company
Jackpot magic slots
Earn to Die 2
17 reviews
Five Nights at Freddy's
18 reviews
Galaxiga - Classic 80s Arcade
21 reviews
Snake.io - Fun Online Slither
11 reviews
NFL Rivals - Football Game
21 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Ok am trying to uninstall Big Fish games
..I member play them & have a hard time getting them
Please uninstalll