Big Fish Games
Reviews and Complaints

My mother has been playing one of their games for almost 10 years.

One day Big Fish simply decided to change her account and ID. We contacted Customer Support and for weeks emailed back and forward, sent screen-prints, with no result. The only resolution they suggested, after implying numerous times that she was lying, was to recreate an account similar to hers, but with many event items missing and for everything else that she would have to prove that she had x amounts of each item. Who the heck has these details and why can't they fix their own errors? Game Support incident #5507584.

We cancelled the account and we're not planning to go back to using them.

I hope this helps anyone who's thinking of using their services.

Games have been purchased but will not install.

Purchase date: 19 Feb 2023

Order Number: [protected]

BFG support ticket number: 5324486

All self help FAQ's have been followed. 2 "form letter" type replies have also been followed but without success. Now BFG seem to be ignoring my requests for assistance.

A number of emails have been sent but BFG support only consists of standard replies and nothing which will help me resolve my issue. I am an engineer with a very high computer literacy and therefore I do not believe this is anything to do with user error.

My account got disabled last monday. This due to a refund mistake
Made a purchase of 380 euro's and facebook redunded it..
I asked customer service for help, but I didnt got any help
So I decided to buy coins worth 380 euro again so they got it back.
I emaild again, over and over.. No answers, my tickets in app itself, gets deleted. There is no help from this helpdesk
I spended a ton of real money, and this is how they treath you,..
A helpdesk should provide you help if needed, specially when they got 1000's of euros from you.
They name their customers vip.. But I ask myself what that means in their eyes, cuz they just ignore you
So my account is still disabled. I dont get any response or help. Thats just great isnt it?
I want my account back.
Without help I gave them the 380 euros back, they removed the coins from my account, so its even now. But yet I still dont have acces to my account
And without a response of bf customer service... I cant do anything.
I hope to get a solution from big fish otherwise im gonna ask for help monday and if I need to some legal steps. Cuz this is just insane that a helpdesk isnt able to help you. Or isnt, they just delete ur message's... Insane!.. Absolutely insane!.. All I did was give them money over the years.. So much for being a customer right? I feel sick about this.. Ugh

I cant download your app or the game I just purchased! You have ignored my email, so I will be taking this up with my credit card company now and there will be a dispute as to the current charges (membership and game cost)

You will not be getting paid.

This is not the way to take cars of customers! Ive been buying and using your games for almost 12 years and suddenly I cant download them. I believe youve gone bad over the years and now just want to rip off people who trusted you

On November 1st I received a notice to download additional content, which I did. The game then went to a prior event that had ended. Then, one of the characters in the game asked for all of my coins. I am afraid the game was hacked. I have tried contacting your support on the same day, but have yet to receive a response. Can someone please help me.

Thank you.

NadineT

I paid for the Games and you wont me to pay for it a gain ,can get true to a phone with big Fish .To's are my Games and I never had a Kea for any of my games .some of them are old. Fix it .

thank you Luise Stipka I can not do any think ,my Games are not open any more ,you tell me what is with this Kea ? I am not Paing you for what I paid you

when i got the Games. I hope this is it now .

Technical support is a joke. Instead of helping me with the problem on Magic Castle to reset my game friends, Michael B. has the advice to just purchase a new computer. I explained that computer is new and not the problem. I have an excellent IT team I pay alot of money to help and check my computer. Somebody needs to look into your Tech Dept or I will be leaving your game site.

HI, for starters, YES I'M AWARE I'M PART OF THE VIP WEEKLY BONUS PROGRAM...hence the reason for my emails...i've sent in numerous emails/tickets so far over the past couple days and i'm done...i have not received my vip weekly bonus yet..if i did, it definitely wasnt the correct amount as i either get 150m if i did not make a purchase or a percentage of what i bought..last week i spent over $2000 and have not received my vip weekly bonus. ..if i'm not going to receive the correct bonus amount please advise as to why, and go ahead and please lock my acct so that i can no longer login and play, as its not worth the amount of money that i spend here. I have been very patient and understanding up til this point. Last month i spent upwards of 9k alone with nothing in return. BF takes back quicker than they give. It's unfair..i understand bfc is in the business of making $$$ . ..

thanks for your assistance, 

Vanessa Pierre

Hello,

My wife and I have been playing MahJong Towers II for many years, probably from (say) Windows XP, 7 and 10.

We've just bought a new Windows 10 laptop, (GeoBook 2E 12.5-inch Laptop Windows 10 Intel Celeron 4GB RAM AC Wi-Fi 64GB eMMC) into which I installed Mah Jong Towers II, After several hours trying to find why it didn't work, despite working correctly in two previous Windows 10 machines, I bought a copy from yourselves, it's in German but we know what all the buttons do.

Sadly this new copy fails if we try to use the options button (in order to switch-off the annoying game sounds) the whole programme just fails to respond to any click thereafter, I have to use Task Master to close the application in order to continue using the computer.

I've followed your guide lines to try to find any fault, in particular have discovered that the graphics card is up-to-date.

I wonder if you could suggest a setting somewhere else in the operating system that I should check ?

Mr GT Cane.

george.[protected]@virgin.net

I started my account and pay frequently to pay which is no bother. I enjoyed the game and was happy to pay to play, However when I emailed big fish casino to find out about a VIP Monday programme I heard about through the club chat, my account was blocked.. no reason for it, I didn't violate any rules just simply messaged to ask about it. And when I will be eligible for it.

Since you changed your site i bought a game but it will not let me play it past the trial time. My credit card was charged for the game I contacted big fish and still cannot get it to work. Due to being fustrated for 3 weeks i said that if they counldnt fix it i want my money back. I just found out through that they cancel my subscription said my credit didnt work. It worked when i bought the game so what is going on. I really like your site and would like to play again Is there any way this can be fixed.I never had a problem like this until you changed the site . Been a cutomer for over 10 years THANK YOU

I purchased a game from this company to play on my pc, installed it and it did not work, contacted Big Fish and at first they replied, sent me 2 Games Coupons to chose another game, I found a game I like look of and tried to buy another game using the games coupon, neither worked!

I have contacted Big Fish about this and had no response or reply, so I am stuck with a game I bought that not able to play

Every time I go into Big Fish games a "license term" shows up. There is nowhere to say accept and the only way out is to leave the page To sign in to my games they ask for my password, well of course I forgot it. They sent a code(about 20 now) and they won't accept the new code. I really would like to get back to my games. This started happening about two weeks ago, The last week of August.

This complaint is about an ongoing problem with Big Fish games with multiple issues in the past few months especially.

This company is an online game company that sells PC games. The problems are multiple. They sell games that don't work and refuse to refund your money or do anything to make it right. I have bought multiple games from them and the games become unsupported but instead of pulling the games that are defective they just keep them in their inventory and keep selling them. They know that certain games have become outdated and still refuse to pull them from their inventory are make things right with their customers. I would never recommend using this company to buy PC games.

I am so fed up of buying coins everyday for weeks and losing it all in minutes! It’s absolutely ridiculous that I was in a room with another player a few days ago and he’d won 6 jackpots in one day when I can’t even remember the last time I won one! And guess what he’s legend bracket player whic just goes to show we don’t all have the same chance of winning! It’s always legend players who win jackpots, elite jackpots and tournaments because they’re the only ones who can bet high enough! We have spent 5 years flitting between the 2 emerald brackets which I find crazy! We have people leaving left right and centre because there aren’t any bonuses to collect because none of us can win! Every single bit of fun has been sucked out of this game! I also have a friend who is the leader on another team who tells his team to write in every single day even when they haven’t bought and they get help, just another way in which we aren’t all treated the same!

Hello. My daughter received her big dragon yesterday and immediately upon accessing her dragon in the game, another gamer with the user name “Xay_alex” went in and hacked her account and took her big dragon. Apparently, this is happening to lots of kids and we want a new code. There needs to be better protection in these websites as my daughter did not trade the dragon or anything. One of her friends saw this happen. She is 10 years old and this person should be ashamed of themselves.

I recently upgraded my big fish game manager. It shows all of the 300 plus games I have purchased, but tells me I need to buy them or activate them. Some, like incredible dracula 5 game of gods, keeps asking for an activation key to play which of course I do not have as I bought it from bigfish! Every game I have purchased requires I reactivate it after 60 - 90 minutes of game play as though I never purchased it in the first place. I have tried reloading game manager, activating games... Everything I can think of including contacting support which gave me a ridiculous response telling me to do exactly what I had already done to fix the problem! It's quite clear that whomever responded to me never rad my email! I cancelled my membership and got a simply email saying sorry you quit... But no real concern about all the money I have waisted on 300 plus games that I cannot play anymore. This company has gone way downhill since I started with the. I am embarrassed for their failure in customer service at this point and seriously doubt I will ever get a resolution. I'm back to paying for discs as this cyber crap is for the birds an leaves you with no control as you have with discs in hand. Very dissapointed

I am a member of Big Fish Games. This AM I was just looking at a game, the next thing I know, I'm getting a text on my phone that my card was charged $29.85 for this game. I did not click on buy. Besides that, I'm a member, members price is much, much lower, besides that, I already own this game, why would I buy it again? Today is Jan. 28,2022. I have purchased about 30-40 games from Big Fish on my old computer using my old email address. My old computer and email got corrupted. I bought a new computer and my internet carrier took the old email address down and gave me a new one. They told me to never use that old email again or it will infect my new computer. I've tried to explain all this to Big Fish games, but they will not give me credit for all those games I bought. They are trying to make me buy them again.

I logged on and my account is deactivated. Please help me, my only social life is bigfish. After losing my family bigfish helped me cope. Now I feel like I've lost my family all over again Suzy Crisp [protected]@yahoo.com
[protected] FC

My main account RandeeSS has been leader of club I created for years, I had Second account SpiritWolfSS but that device was old and went out, I had her as a Co Leader, well then I got a new 2nd device took her place as Co leader SpicyPizzaSS, so with SpicyPizzaSS device I went into one of my old Tickets that SpiritWolfSS made when they locked her out of the account that time, asked them to merge SpiritWolfSS and SpicyPizzaSS that I would like to go forward with Spicy tho next thing I know I log on with my main Account and I am SpicyPizzaSS not my Leader now I have two Devices that are SpicyPizzaSS and can't get to my main VIP I might add, I can I'm still the Leader there but she has Zero dollars and they wont fix it, maybe because I called them idiots lol but I'm pissed it's been days now my club can't do nothing with club stuff but me, and now I hear that 3 other club members got new phone, but because they didn't write down their friend nor made a purchase they not letting them back in, but i can only play one 2nd account I want my main account back to my main phone I never not once mentioned my RandzeeSS account or my friend code and or they robbed me