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Big Bazaar / Future Group
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Big Bazaar / Future Group
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72 complaints
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ADVERTISIMENT
R
6:14 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Big Bazaar / Future Group - unreasonable charging against polybags

Dear Sir,

I am a regular customer of Big Bazaar, Great India Place, Noida. I used
to buy my household items including groceries and cloth from Big Bazaar,
GIP, Noida.

I regret to inform that of late the Big Bazaar, GIP, Noida, has started
charging extra money from the customers towards carry bags (Poly bags) in
which the items/articles are packed by the shop. I do not find any
justification of charging extra money from the customers for carry bags,
as you will of course appreciate, it is the moral and ethical duty of the
shopowner/shop keeper to pack the articles at free of cost. Of course,
you can limit the number of carry bags, but charging extra money is not
at all justified. Al most all the customers of Big Bazaar are having the
same view as expressed by me here.
I, therefore, urge the Big Bazaar Management to please reconsider this
unjustified and un-customer friendly decision and issue appropriate
instruction to your people at the GIP Noida outlet not to charge any extra
money for carry bags(Poly bags) immediately.

Thanks,

VINAY KUMAR SINGH
MOBILE NO-[protected], [protected]

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3 comments
H
Aug 23, 2016 4:37 am EDT

or carry a Spencer Poly Bag from home and ask them to pack the stuff in the home brought poly

D
Apr 09, 2012 3:07 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I would not pay for poly bags. The carry bags should be free. They would find me shopping at another place.

S
Apr 09, 2012 3:02 am EDT

We had buy double bed from big bazaar from EDM, anand vihar. he has committed 1 year warranty of the bed. after one month I have found one defect in to the bed and complaint to the customer care and to big bazaar sales persons. but nobody is ready to rectify my problem. Since 1 and half month i am trying to contact these persons but big bazaar never ready to response. it’s very worst condition for me. i will never by any items from big bazaar again and i will suggest to other to don't buy any thinks from big bazaar.

I have one more bad experience in big bazaar discounted items. One days i was visited to big bazaar and see that bumper discount buy one and get one free. I was very happy that if I had money at that time then i can by whole big bazaar by today but i am middle level person so I was taken a shopping cart and start to collect home items from the big bazaar. When I reached to the oil section i had taken one KG Mustard oil cane company of Fortune and get one kg free. Means by one and get one free. When i have seen on the price of oil then i have seen that 1 kg oil price was 130 Rs. I was surprise because on day before i was visited to reliance and buy i kg same brand with the price of 63 Rs. In big bazaar after discount i was buying with the price of 65 rs same thinks. I was shocked and I think ed that I know the price of this oil then i am able to calculate exact profit of the Big Bazaar discount. But on the other items i don't know the market price. I had leave the cart at the same place and leave big Bazaar and next day i was visited to reliance and by all the items without discount and save my money.

At last I want to say Big Bazaar is the very big Chor.

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S
8:35 am EDT
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Big Bazaar / Future Group - bad service and illmannered employs

sir
i feel sorry to state the condition at your big bazaar, ratan mall, delhi gate, Agra are not satisfying.
on 8feb2011 a micromax-Q55 was purchased on invoice no. [protected] with imei no-[protected].
since the day the mobile has been purchased the mobile was not working properly and till date we are being made to visit the one mobile counter again and again.
the mobile has a network problem which is not repairable as told by the service center and it will take atleast three months for the set to be returned.and as told by the people of the service center that when the problem was there since the very first day the retailer should have changed the phone and not sent us to the service center.
the employs at big bazaar ratan mall Agra are so ill-mannered that do not knw how to behave with customers they shout on customers watching cricket match is more imp to them instead of solving the problem of customers.
seniors like mr.vijay pundhir(relationship manager) who took the responsibility of getting the set changed also doesnt have the manners to take.
Waiting for response and pls help us solving the problem asap and appropriate action to be taken.

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Update by sonamrajput
Apr 11, 2011 8:36 am EDT

sir
i feel sorry to state the condition at your big bazaar, ratan mall, delhi gate, Agra are not satisfying.
on 8feb2011 a micromax-Q55 was purchased on invoice no. [protected] with imei no-[protected].
since the day the mobile has been purchased the mobile was not working properly and till date we are being made to visit the one mobile counter again and again.
the mobile has a network problem which is not repairable as told by the service center and it will take atleast three months for the set to be returned.and as told by the people of the service center that when the problem was there since the very first day the retailer should have changed the phone and not sent us to the service center.
the employs at big bazaar ratan mall Agra are so ill-mannered that do not knw how to behave with customers they shout on customers watching cricket match is more imp to them instead of solving the problem of customers.
seniors like mr.vijay pundhir(relationship manager) who took the responsibility of getting the set changed also doesnot have the manners to take.
Waiting for response and pls help us solving the problem asap and appropriate action to be taken.

2 comments
F
Apr 29, 2011 2:16 pm EDT

Dear Ms Rajput,

I believe your handset has been replaced, and that this matter has been satisfactorily resolved. Should you have any queries or concerns in the future, please do write to me directly at priya@futuregroup.in

Regards,
Priya

F
Apr 18, 2011 10:02 am EDT

Dear Ms Rajput,

I am part of the Customer Care team at Future Group and would like to apologize for your experience with our staff. I would like to assure you that our team is currently looking into this matter.

Request you to write to priya@futuregroup.in with your contact details, so we may contact you with an update.

Regards,
Priya
Future Group Customer Care

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2:51 pm EDT
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Big Bazaar / Future Group - bad behaviour of salesperson at big bazaar

I visited Big Bazaar, Kidwai Nagar, Kanpur (UP) some days back. We bought deodorants which was on 'buy 1 get 1 free' offer, but the 2 deo bottles were not wrapped together in a single package. The sales person at the billing desk on being told by us that it is in offer shouted at us as if we were robbing him of extra deodorants. After asking about the offer from other sales person he agreed of the fact, but his tone was still very harsh and full of attitude. Some similar incident have took place in the same store earlier also.
Is this the way a sales person would treat their customer?
We would better go off to some other Kirana Store rather than buying from such a place.

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8:20 am EDT
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Big Bazaar / Future Group - pathetic customer service

Expected delivery date was 14th March 2011 and till date (Mar 30) I have not recieved delivery of washing machine and JMG I ordered at Big Bazaar. Their customer service attitude is worst I have ever seen. I'm ashamed of myself for ordering these product at Big Baazaar and swear to God I'm never gonna shop at Big Baazar again. And, yes, whomsoever I may influence, I will advice not visit Big Bazaar ..
I called their customer care officer and inquired about my delivery and shame to their customer policy the guy just scolded on me and said you can cancelled your order if you cant wait ..
God save Big baazaar...

I still remember the day when Kishor Biyani was awarded Most Inspiring Entrepreneur by by institute on 2006 ... he was there and boasting everything best about his venture... I wish he can read these comments and seriously do something...

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1 comment
R
Oct 25, 2015 11:48 pm EDT

I have bought a pack of biscuit Mc Vities Digestive Biscuit from Big Bazaar on 24th October. And the same was already expired on 18th October 2015.

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2:36 pm EST
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Big Bazaar / Future Group - rude behaviour of security and an employee

I am an NRI staying at Palakkad, Kerala and I would like to inform about my bitter experience at BigBazaar (English church road), Palakkad, Kerala. It was the most embarassing moment when the security guy and an employee behaved impolitely. There was a malfunction in the detector (16/12/2010; around 3 pm) near the exit and it stupidly started to alarm when my 5- year old daughter passed through it. We checked her and there was nothing in her pockets or in her hands. Instead of clearing the situation, the security guy and the employee at the exit started to make funny comments and laugh. It was very embarassing when people started watching us.
It is easy to start a business like Bigbazaar copying the foreign super-markets, but it is also important to follow the foreigner's way of treating customers in a situation like this. I have travelled to many countries, visited many top-of-the-line shops and I have never encountered such an embarassment.
I never want to go back to that shop again and I will also try to alert people on such petty behaviour at BigBazaar, Palakkad, Kerala.
I hope that you can understand my point and I also hope that the service will be improved in the future.
Best regards,

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2 comments
S
May 06, 2010 10:22 am EDT
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My experience: I went to BigBazaar hebbal today (06May2010). After little shoping in the ground floor I steped into lift to go to 2nd floor to continue my shoping. Nightmare, lift got stuck and no one to help! To the hight of unfortunity I took my family also with me that day. My wife and a 8month old daughter were with me.

Once I realized that lift is stuck, I pressed the alarm button in panic hoping someone will rescue me. I kept on pressing alarm for about 15mins without any answer from any side.

I tried to open the lift door myself, It got opened a little, this is the time BigBazaar employees could see us. I was making noise from inside. But, no once seemed cared about. I kept on shouting and felt like I am shouting in the midst of thick forest.

Fortunately another customer listened to me and he opened from outside so that we could come out. After I came out I wanted to see the floor manager, so that I can complain about this and ask him to make sure this doesn't happen to anyone else.

Initially no one was even listening what I was experiencing. after a long and loud shoutings, Mr.Sahan Hegde came introducing as the floor manager. Instead of sorry, he was trying to explain his problem.

Boss, I am not there to solve his problems. I am there to shop for my convenience. And BigBazaar should take care of their customers in their premises. Its their responsibility.

He is not ready to take this as a complaint. There is no procedure of taking customer complaint.

This inconvenience meant nothing to all employees in the floor and were looking at me as if I am making unnecessory noise.

Feature Group is futureless group as some one said it right. This group does'n even have customer feedback process in place. They are not running business as a corporate. Better buy from your next door store than going to these careless people.

Thanks,
Subramanya Bhatt

J
Aug 19, 2010 4:58 am EDT

SIR,

I HAVE BOOKED A RECLINING CHAIR ON 11.08.2010 BY PAYING Rs.4999/- AT BIGBAZAAR-MYSORE. THEY HAVE DELIVERD THE GOODS ON 15.08.2010 AT 3.00 PM. WE OBSERVED SOME DEFECT IN THE WOODEN PART AND THAT I HAVE INFORMED TO BIGBAZAAR-MYSORE OVER PHONE AT 4.25 PM.THEY TOLD US THEY WILL ATTEND 16.08.2010. TILL TUESDAY(17.08.2010) NO ONE REPLIED/RESPONDED. THEN I CONTACTED ON 18.08.2010 AT 7.30 PM OVER PHONE, ONE Mr.NARESH ATTENDED AND HE HAS NOT REAPONDED PROPERLY AND DIVERTED THE THE COMPLAINT TO HIS MANAGER MR.ABRAR BY GIVING HIS PHONE NO.THEN I CONTACTED THE MANAGER, FIRST HE TOLD ME THER IS NO COMPLAINT LODGED THAT TO WITHOUT REFFERING TO THE COMPLAINT REGISTRE. THEN I TOLD ALL THE INCIDENT.AFTER THIS HE HAS CHECKED AND CONFIRMED THE COMPLAINT AND TOLD ME THAT MY COMPLAINT WILL BE ATTEND WITHIN 48 HOURS.AND AGAIN NO BODY HAS ATTENDED TILL TODAY i.e. 19.08.2010.

I never expected this type response from you. Kindly take back your goods and also i am going to complain to the appropriate forum.(I think you will understand)

jayagopal krishna
#18, E&F BLOCK
UDAYARAVI ROAD
RAMAKRISHNA NAGAR
MYSORE-23
MOB:[protected]

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D
4:48 am EDT
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Big Bazaar / Future Group - purchased product not delivered.

I, Dr Harish Ch.Tudu, purchased IMPIANA BED GOLDEN MAPL ON 15/08/2010 FROM BIG BAZAAR DARGHA ROAD COTTACK ORISSA WITH A BILL NO T23/8473.THE SALES MANAGER MR. LOKANATH, , GIVING THE FALSE PROMISE AND DELAYING THE PRODUCT DELIVERY DAY BY DAY. PRODUCT IS NOT BEING DELIVERED TILL TODAY i.e.19/09/2010.

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R
12:10 am EDT
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Big Bazaar / Future Group - not responding and sending the product

i ordered 1 Nirlep non stck cooking set and i paid the total amount in advance through check (check no. 065317 Bank name - Axis Bank)worth Rs. 745 (product price Rs. 645 + Rs. 100 shipping charges) the amount was deducted from my account on Sep 3rd, 2010 and i was supposed to recieve the product within 7days but i have not received it yet. When i called up at the customer care they said that they have not received any payment and took the payment details to check but after that i dint not recieve any response i called up my bank and checked and the amount was paid to Future Bazaar India Ltd. but when i again called up Future Bazaar customer care to check they said that i can call up after 2-3 days for the update.It's getting repeated from last 2 times, No one is ready to help me out. They are neither sending the product nor the payment back. Kindly look into it.

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C
12:44 pm EDT
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Big Bazaar / Future Group - bad service, billing error and corrupt practices by cashier

Dear Sir,

I have to regretfully bring this your kind notice and request you to take immediate action against this cashier Mr. Ashok Phapale of your Ghatkopar Mall.

I along with my wife and daughter had done shopping from your Ghatkopar(West) mall today in the evening.

The details of my shopping are given below for your reference:

Cashier Name: Ashok Phapale
Till No. 7
Receipt No. 1460940
St: 4712,
Ch: 155011
Tr: 85351
Date: 29/08/10 ; Time: 19.28

This cashier was making lot of mistakes and we had to correct him every now and then. On one occasion he had even told and that really shocked us and also other customers that you can pay me cash and I will delete this item from Billing. We flatly refused his offer, because rather than correcting the bill, he wanted cash which will benefit both of us. This kind of practices (which is nothing but corruption) is found only in Government Organization and Municipal Corporations. I was shocked to see that such things are now openly done in your Malls.

One of the items in my big list of shopping was one Bottle of Mayonnaise Sauce costing Rs. 69/. However, after coming home we found that this cashier has charged us for two bottles Rs. 138/ and quantity written in the bill was also 2 Nos.

What action you want to take against this Cashier about his arrogant behavior and dishonesty is your decision, but least you can do is kindly arrange to send me Rs. 69/ he has charged us in excess of one bottle we have not purchased.

I hope that a reputed Organization like your will do the needful in this matter immediately.

Thanks & Regards,

Charuchandra Nerurkar
(Ph. [protected]/ [protected];
Mobile: [protected].)

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S
2:51 am EDT
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Big Bazaar / Future Group - not delivered purchased items

I have purchased Computer Table and Chair from Big Bazaar, Wardhaman Nagar, Nagpur. I made cash payment of said items on 14th August 2010. They assured to make delivery on or before 20 August 2010. When not delivered on the promised date, I called furniture sections Tel. [protected]. Answer given was the purchased items are not in stock and will be delivered only when available. I logged complaint on Help line and gave required details on 21 August 2010. They said they will look into the matter and said that complaint ID will be my mobile number i.e. [protected]. After that Nagpur based authorities called 2 to 3 times and made false commitment about delivery, but till date I have not recd my purchased items.
I just want to know that how can they sale the sold items? What action should be taken on them?

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3:49 pm EDT
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Big Bazaar / Future Group - assault by an employee named mr. chandrashekhar

BIG bazaar located in katriguppe banashankari has the reputation of beating its customers and accusing them of robbing a ten a rupee exchange coupon. the best part all the manageent did was to cover the mess up by offering extra coupons as settlement. it is ridiculous that after being abused and beaten up by the employee the operations manager tries to cover up the whole mess by blaming the customer for not having patience with the obnoxious behaviour of its employees. the people involved in this assault are Mr. Chandrashekhar from PUC Dept and the cover up is done by mr. Bharat Khubchandani the ASM Operations. top it they tried to lock us in the security room with threats of physically assaulting us. With so many better malls around the town big bazaar is doing a great job in warding off its customers. We have decided to take this matter to the court until some action is taken against the one's who assaulted us in front of various customers.
If you have any regards for the company reputation you would be better off contacting us and apologising for the physical assault. the people working there even threatened my brother of beating him uop outside the mall. I work as a free lance reporter and got eye witness for the incident occured. I can put in one article about the serious assault case and am sure it will dent your company's reputation for good.

Priya [protected].

Have any brains u better revert to us about the action taken

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10:35 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

These days, Big Bazzar has launched a scheme of Exchange, where one can sell the old cloths, news papers etc and get the coupens. These Coupens can encashed on purchases from big bazzar. I availed the scheme and sold the cloths worth Rs. 2030/- and i was given the coupens. I was happy and started the purchases. I purchased the material worth Rs. 3500/-...

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S
1:23 am EDT
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Big Bazaar / Future Group - bad service

I was a regular shopper at Big Bazaar in all the states that i have stayed in. Though there were minor issues of dissatisfaction i still continued buying products from them. My latest experience with Big Bazaar has convinced me to never buy another product from them. I had ordered for a TV Wall Unit, it was to be delivered at my home in two days. Even after repeated calling they never told me that the item i had paid for was already booked by someone else. On the fourth day iam told that the item is sold and i could take back the amount i paid. Isn't this excellent service? They claim to serve the customer at every step and if this is the way they serve i would better not wish for any such service. I really hope and wish that none of the other customers receive this kind of excellence in service. Hats off to the service they offer.

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2 comments
S
Apr 30, 2012 12:28 pm EDT
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I purchased one Refrigerator on installment basis from Guwahati big bazar on 07.04.2012 and paid 1/3 of the cost of the refrigerator on the same day through my credit card along with 8 nos of past dated cheques as per terms and conditions .I was assured in writing that the ordered material will be delivered within 15 days in my residence and before the delivery date, I would be informed. Failing to get any response I contacted the concerned deptt. of Big Bazar on 25th April onwards almost every day and I was assured time and again by one Mr. Arunkumar that it would be delivered within 3/4 days and also advised me to keep patience. Yesterday I received one call from the said person requesting me to take another product instead of the ordered one as the product cannot be delivered. I immediately refused and asked for the ordered one only. Now my questions are:
1. If the product is not available, even after expiry of almost 22 days, what prompted them to enter into contract and taking advance payment?
2. Is it justified and logical to insist a customer to take another product instead of the contacted one, after taking advance for that particular product ? Is it not a breach of contract ?
3. I had to part with money for last 22 days and paid visit personally for 2/3 occasions in addition to making phone calls . Who will compensate the loss, both mental and financial?
4. From the complaints of Dr. Sanjeev Tandon, it reveals that he experienced the same fate like me and it is not a case in isolation. How long the innocent customers like us will be harassed for no fault of their own?

J
Nov 19, 2010 2:36 pm EST

Honorable Care Taker of Big Bazaar
Sir,

I have purchased a Split Air conditioner during the month of August 2009 from the Big Bazaar, Guwahati, but unfortunately the Remote of the A.C. is not working since March 2010, within the guarantee period. Than I discussed with the customers care of big Bazaar, Guwahati Branch for its replacement. But due to non availability at their stock, they have directed me to produce the same at service centre. Accordingly, I have registered my name for its repair in the service centre at Guwahati. Meanwhile, the authority of the service centre has informed me that the availability of the Remote will be intimated to you through your phone no. In the mean time the summer season is over, verbal reminder has been placed to Mr. Nayan Gogoi, the respondent of the said remote, I tell him that, I am agree to pay
for a new one but the result is a “Big Zero”. There is no assurance of new supply also. The Hot season is over and the Air Conditioner is helpless without your remote. This is pathetic to my family.
I would therefore, request you kindly to arrange a remote for the next season,
against CASH ON DELIVERY so that the A.C. can be utilized properly. Necessary particulars of the AC are as follows:-

SENSEI Split Air Conditioner (one Ton capacity )
Model No. SSI 12AB – N, Capacity 12, 000BTU/N, Power---- 1170W,
Discharged Pressure --- 2.7 Mpa.
Wanted the Remote “Case on delivery” system at the following Address: --

Mr. Jibon Baruah
Care : Mr. Prabhat Rai Baruah
Land Mark :- Near Gonesh-Guri Fly Over,
Hengerabari, Sankardev Nagar Path
Pin :- 781006, House No. - 12
GUWAHATI, Assam.
Contact No. [protected] and 91-[protected]
Mail add.—eemld@rediffmail.com

Your reply is requested honestly. Yours faithfully
Jibon Baruah ( Customer )
Guahati Assam

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9:29 pm EST
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Big Bazaar / Future Group - warrenty issues

I purchASED a hiking bag from Big Bazar Kolhapur on 15th Jan, on its first use on 17th the bag tore away through side stitches and its belt attachments at top.When I contacted local consumer care dept at the store and was told the bag has no garrenty n warrenty. The worse part is they did not even offered to repair it instead kept me waiting at baggage counter for half hour just to tell they dont have any responsibility and that too in an insulting way.

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2:47 am EST
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Big Bazaar / Future Group - non delivery of billed products

shopped at food bazaar at bigbazaar, kalyani nagar, pune on 14th november, 2009, at 1626hrs at counter no 5, cashier name ravindra, bill no. T28/19086, bill amount rs 7287.00. goods worth 1962.00 not delivered. seven bags given, on bill seven bags written, called back as soon as i cross checked at home, promised to be informed about this descrepency by store manager sourav, no reply.pure case of cheating.
alim chagla
cell no [protected]

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3 comments
C
Jan 01, 2011 10:18 am EST

I, capt.salim abubakar chagla,
am aware of, all be carefull of 'mr' alim chagla, 2/34 kesri poonam park is harassing his own mother, is a known 'crook' of fooling food is a small amount~property, cash-you say it he can do any such matter's;then try police/politicians/property immovable has a sly way, to even lawyers/even judge~in simple ways, he is a 'smart tout' & his only loudmouth & temper.'

C
May 30, 2010 3:11 am EDT

my mother Mrs.maimuna abubakar chagla is 85agewidow living in 34, Kesri Poonam Park, Viman nagar, but my brother alim abubakar chagla has alleged changed the Pune sub-registrars~ names as this rowhouse & is not showing the proof of the documents & illegaly living; is as per me AS captain salim abubakar chagla I am the eldest son of my mother, gave the house as long as she is alive, after that my elder son, meaning her grandson fareem salim chagla, my son;
kindly ensure that the hon.secrectary/hon.chairperson/hon.treasurer

C
May 30, 2010 2:45 am EDT

please any hon.consumer / reagarding the real idea's of mr.alim abubakar chagla;
is an old saying from Confucious~three 3 monkeys or tit-for-tat

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9:18 am EDT
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Big Bazaar / Future Group - customer service

Due to my bad luck, i thought i wud get diaper and wipes for my baby from Big Bazaar today (1st oct, evening around 6is).The store seemed so conjusted and all the customer service people were sitting on the floor of the shopping isles arranging stuff and not even bothering to move aside for customers to buy stuff.I somehow managed to get wipes and diapers and on the way out they said my bag beeped.They checked the packs and found nothng.Then they said i have something in my handbad, now things became bad.Everyone started staring at me like a culprit.I said its alrite to check my handbag.I went aside and dumped everything in my bad for them to see.They cudnt find a thing.Still they were suspecious.Thaankgod they didnt wanne undress me to check.The second time when i stepped out of the store the alarms didnt beep.I questioned them for embarrasing me?they had no answer.They say perhaps its the simcard.But who will answer for the embarrasment that i faced there in 5mts time.I will reccomed anyone who reads this complaint not to visit that store ever and save yurself a lil pride.

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1 comment
S
Oct 21, 2009 12:34 am EDT

Big Bazaar is the worst place to shop.Sales people are virtually ruffians, I think u shud take this up seriously with Womens Right groups.

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B
8:56 am EDT
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Big Bazaar / Future Group - delivery not on time

Big Bazaar situated at Kalyani Nagar Pune has very bad customer service record. The Home Delivery is promised for the purchase of above Rs 2000.
I made a purchase of Rs 5278 of Food items on 19/08/09 on Bill No. T2816996.The Customer Care promised to deliver 11 packets of our purchase on
20/08/09 before 2 pm on my given address but they were unable to deliver even before 8 pm. I made 15 calls to them but their response was very cold and arrogant.
The delivery boy did made a call either. They are now telling that my delivery might be made on 21/08/09

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1 comment
R
Jul 09, 2009 12:19 pm EDT

Big Bazaar never delivers the products at home on time, bad service,
we were promised by Big Bazaar (Mulund- Mumbai) the delivery of goods on 9th july before between 5 to 6pm, which was not done.

Big bazaar gives wrong promise of best price, D mart offes the best price in the market, Big bazaar bad service, does not offer the best price and service

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R
9:30 am EDT
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Big Bazaar / Future Group - gift voucher

Gift Voucher
Date:13th Aug

Today I visited the Thane Big Bazar with a gift voucher (Rs. 250 x 6). Did a shopping of Rs 2800 odd (bill no - MUM 001687), I presented the voucher for redemption. I was told it has expired.

The gift voucher has no validity date or expiry date.
As a customer I can't read bar codes.. I have a voucher that doesn't have a issue date and I want it to be redeemed.

On enquiry at the customer service desk the representative agreed to the mistake but he said he is unable to help or process the voucher, even though on the system is it is showing expired only in July. Voucher series [protected]/81/82/84 & so on

Its money which Big Bazaar has take without offering any goods, their system simply cannot hold advance payments taken for vouchers. A voucher is as good as currency (with infinate validity if not having date!)

Please respond

Best Regards
Rahul Pandey

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Update by RahPan
Sep 06, 2009 2:23 am EDT

UPDATE:
Even though the customer service staff at the thane counter where not helpful, I have a resolution on my problem. After I wrote to the company, the validity of my vouchers has been restored and now I can redeem them.
The problem could have been solved at the store itself and I would have saved 20 days, nevertheless the corporate CS team was helpful.

Let me now see by going to the store, if they now respect the voucher. Will send and update soon.

Rahul Pandey

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10:32 am EDT
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Big Bazaar / Future Group - products not available

i would like to complaint hereby sayin dat d products have neva been fulfillin i mean wenever we go to yuur big big showrooms ders only one answer from d salesman dat we have no stalk available...how is dat possible now?the salesman says we have d stalk but d sender is yet to send it...?we have been regular customers and today like no oder time we went nd to top d story we bought a trolley loaded stuff but left it there itself who wants to go home with so much stuff no required...yuur motto "isse accha aur sasta kahin nahi" stands by no name by far..and please its a heartious requset to keep the stalk updated...!
dinesh acharya

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1 comment
T
Jul 18, 2009 3:06 am EDT

Dear Mr Dinesh,

Please inform us of which store you visited and which products you have a recurring complaint of stock with. We will try our best to fulfil the same.
You can write to us at sharewithus@pantaloon.com

Team Share WIth Us

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3:11 am EDT
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Big Bazaar / Future Group - gifts always out of stock

few months back the future group had this sone ki chidiya scheme, during that time we had collected sone ki chidiya to get watches but the watches were always out of stock and we had to satisfy ourself with koryo iron box.
Now last week i had purchased for more than 3000 rupees and am supposed to get the duffle bag as advertised by them but no, i have made three visits to the big bazaar for it but they send us back saying they dont have the stock. I wonder why they advertise when they are unable to provide the gift items. Even the exchange offer scheme is a big bogus.

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1 comment
B
May 24, 2011 1:09 pm EDT

This is to highlight the large scale cheating being done by Future Group Retail in the name of 'The Great Indian Shopping Festival'. I made a purchase worth Rs 1 Lak from Ezone and in turn acquired 400 SKC points, which they said could be redeemed for gifts. Offer period: April 16th to May 15th, 2011 (5 week-ends, 4 weeks). I made the purchase on April 28th from Ezone, Chinchwad, Pune. After about 15 days of trauma, I finally got my goods delivered (2 AC's, Mixer and a TV). They refused to give me a bill for the Mixer, saying it was not showing up in their stock. But they delivered the product. They also did not let me fill the lucky draw coupon saying they are running out of coupons (plain cheating!).

Finally the second round of trauma started when I went to redeem the SKC points. They had a huge catalog of gifts for which these points could be redeemed. (http://www.futuregroup.in/fgsf/gifts_prizes.asp).

For 200 points I purchased a 'Set of 3 Trolley Bags' by paying Rs 1499/-. However when I opened the package, I saw it I was cheated. It just had one trolley bag, another tiny trolley bag within it and another third airbag inside it. So it was a fraud that they called the third bag also a trolley bag.

I have been running around 3 stores to redeem the remaining 200 points. The catalog said they gifts could be redeemed at any of their retail outlets. However for the past 4 days I have been running around 3 of their stored to get those gifts. They always claim they are out of stock and the stock will never come again. How can you talk to a customer like that! One of them told me to go to Mumbai to redeem those points. All I wanted to redeem them was for : 20 pc Kitchen Set, 16 pc Stoneware Dinner Set and Single Trolley Bag. I visited Big Bazaar and E Zone in Chinchwad, Pune and to Pune Central, University road, Pune. At each of these places I was told to visit the other store.

Bharath
+91-[protected]

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10:21 pm EDT

Big Bazaar / Future Group - biyani cheating his customers

At every Store of Big Bazaar and Food Bazaar i have visited and purchased from atleast 15 of them in Mumbai, Pune and Delhi and this is my shocking revelation.

Each time i bought from Big Bazaar whether from Mumbai Lower Parel or the largest in Pune in Kothrud, there are billing issues.

* "Buy 1 get 1 free" it doesn't get reflected in the bill at all and i had paid for the 2nd item in full.
* Price tag on the bill is higher that displayed on the shelf. They donot allow the customer to see what he is billed till the customer pays. There is no cash refund policy. If there is a billing discripancy they give a credit note.

After i started looking at bills carefully i found problem with every alternate bill !

Which translates to atleast Rs. 200 for every Rs.1500 spent at Big Bazar. Kishore Biyani should stop cheating and do a proper business.

The escuse of having too many products at the stores to keep track is false because individuals are allocated to each small area to service and are responsible.

Even after identifying the mistake the staff including the store managers makes no effort to correct the error in their billing system. They just give a credit note and forget it. 2 minutes later their would be another gullible customer who would not check his bill.

This makes me think Kishore Biyani is behind all this to charge 10 -20 % extra in the wrong manner

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1 comment
N
Mar 19, 2009 2:34 am EDT

:S !

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