Best Buy
reviews and complaints

I purchased this macbook pro July of 2017 for my granddaughter for college. It was fine for 11 months. then it started acting up. Not holding a charge, turning off randomly, and loading slowly. When took it in to the Geek squad and they told us to buy a new charger. We did that but didn't solve the problem. After talking to several Geek squad employees (one very rude) we were told that the dd1 year warranty is over. They said it is the logic board and would cost about $800.00 to fix. I simply wanted to exchange the computer for another one . Best Buy said it had to be handled through Apple and Apple said it had to be handled through Best Buy. I thought I had protection because I have the 24/7 protection plan. I was wrong. My complaint is that I feel Best Buy should stand behind their products. It was not even a month out of warranty. Obviously it is a lemon. I am very disappointed in Best Buy. I have purchased many, many items there and am not sure I want to go back. Thank you for listening. Linda Smith . E-mail [protected]@gmail.com I would appreciate a response.

Dear sir/madam... i have ordered one plus 6 mobile thur one of ur agents. And he told me to transfer the amount in a particular account so u did...he had sent me the bill nd photos of the mobile and later when its time to deliver the product he blocked me in watssup. More over he had chat in watssup only and we people are expecting the lost amount. He had sent the bill of DHL courier compny and they hav return ur compny name on it...so please its my humble request
Please return my money otherwise deliver the product
U can reach me here in my email: [protected]@gmail.com or can call on to this number : [protected]

The incident happened on Sunday, Sept, 16th at around 3:30 pm. Due to that I have doubt about BestBuy's company culture and how they trained staffs.

First of all, it took us one hour and half to buy a phone in store. Ok, I have no problem with that if it is normal procedure. But it seems like the guys are not familiar with their computer system at all. He could not find an appropriate phone number for me because he did not realize my address is in Scarborough. Also the information was filled in twice because they lost data in the first place.

Secondly, I received personal insult from the staffs. One of the staffs refer to my boyfriend as my son. And upon saying, all of them laughed. This is simply unacceptable and embarrassing.

The associates of my purchase are Andy and Andrew. The store location is Best Buy, 225 High Tech Rd #3, Richmond Hill, ON L4B 0A6, Canada.

I do not know how I want it to be solved. But this is simply making me uncomfortable. This is not the attitude of how they should treat their clients. This is 5am in the morning, and this incident keeps me awake.

Purchased a "Frigidaire - 38-Bottle Wine Cooler - Stainless steel" last month.

It was completely damaged, a corner dented in, considering how strong this fridge is, I imagine it was quite a hit.

I asked for a new one to replace that one. This one was even MORE damaged.

I asked to be able to return it, they picked up the first one easily. The second one, they've never tried to pick up. I call them and they say they will send someone over to pick it up ASAP (UPS or Fedex) and no one comes, no one calls, nothing.

I pre ordered a game from best buy and was told i would receive it on the release date 9/7/18. I was then told there was a delay and it would come by the 11th. The 12th came and i still had not received it and it had a new delievery date 9/13/18 so i contacted ups to see if i could pick up from a ups site. They told me best buy put a hold restriction on the package so i had to contact them. I called best buy the respresentative assured me he could remove the hold if he called himssef, once we called the ups respresentative told me i could pick it up then recanted and stated that even though the best buy representative was on the line he could not remove the hold. A huge run around for my expensive item that i expected on a certain date and was assured only to not receive it.

I am an elite member of Best Buys rewards program.That purchases all the technology for 3 of my families households, so obviously I am going to have more returns than a single family household. 2 weeks ago I returned a $25.00 bluetooth speaker, so that I could purchase a $125.00 bluetooth speaker. At that time I was was told that in the future they may or may not accept a return from me, so of course I accepted the refund and told the clerk I would make the purchase of the $125.00 speaker from target where I know i would not have an issue returning if I needed to, as I didnt want to chance getting a defective product that I couldnt return. Today I went to best Buy to purchase a micro SD card, but accidently purchased a regular SD card. When I attempted to return the SD card with a receipt in an unopened package, for an exchange I was denied the exchange. After a half hour on the phone with Best Buy corporate office, and another half hour on the phone with the third party company that monitors their returns, I was still unable to exchange an unopened product with a receipt... Long story short, Best Buy has lost 3 households business for a life time. I have never attempted to return a product without a receipt and most of the time they are in unopened packaging. I wont even step foot in a store to use my $20.00 rewards certificate I still have... CYA B.B. That was one big mistake you made over a $20.00 product that was never opened and I tried to return after only having it for 2 hours

I scheduled a truck stereo installation July 12 2018 for August 19 at 100 pm at the Canton Georgia Best Buy. I received an email reminder Saturday August 18 of my appointment .I also received one Sunday at 1200 pm reminding me of my 100 appointment and saying I would soon be in bliss with my installation.The stereo is a navigation and Bluetooth so you can use your phone hands free. I arrived at the store at 1245 and went to the installation door and it was locked which worried me.I went through the front to the customer service area where they informed me they haven't had anyone to do installations for 3 weeks. I'm leaving Tuesday on a trip to Colorado at 5am.I was getting the stereo installed so I could have navigation and hands free so I could use my phone .Now thanks to your wonderful company I will not have it installed for my trip.I could have easily changed to another location if I had been informed that they had no techs.I was led to believe by your emails every thing was fine.Now there is no way to get it done in time.All I got was an I'm sorry which doesn't help at all . What a terrible way to treat a customer and run a business.I will do everything I can to get the word out how terrible your Geek Squad installation is through reviews and online forums.If anyone reads this do not use them.I will also use word of mouth to tell how y'all do business.Just like I was told I'm sorry but will try to warn everyone I come in contact with. A. Steve Harris

I bought a $1200 Pioneer 8400 NEX at Best Buy. The radio came with installation. I also bought a backup camera and thought the camera came with free installation as well. The radio came in and somehow my order for the camera ended up getting double and I got charged for and received 2 cameras.
The day of the appointment, I was told to show up 15 minutes early, which I did. But the store doesn't open until 10 so I stood there in the rain trying to get in the store. Once the store did open, I checked in and then was told that I didn't actually have an appointment. I showed them my confirmation and all of the reminder emails and after 30 minutes, Best Buy figured it out and started working on my car. A couple hours later, I showed up to pick up my car. They were busy so i told them I would read the manual and figure it out. As I am looking at the radio, there was a nick in the left hand side of the new bezel, there were 2 big scuffs on both sides of the front of the bezel and on top of the bezel, it looked to be carved. The tech said that the bezel was like that when he was putting it in, but was too busy to tell me about it and went ahead and put it in any way. I immediately went back up to the store and asked why he put this dash kit in if it was all scraped up. I ended up ordering another face plate and was to make another appointment to take the vehicle in and get Best Buy to replace the faceplate, but the next day, I was sitting in the passenger side of the vehicle and there was no sound coming from the passenger side dash or door speakers. So, not only do I have to take off of work to go back up and get the faceplate fixed, I have to try to coerce them into finding out why the speakers aren't working. I got a quote from 2 other shops to trouble shoot and it is going to cost $300 to replace the faceplate and trouble shoot the sound issues. I am screwed now because I don't the time to take off to go through this whole process again.

My husband bought a Bose 35ii wireless headphone set and a blue tooth receiver. He connected everything as instructed the set would not work. We called both the manufactures of the products and both said that the products should be working. He then called Best Buy and was put through 45 minutes of explaining what he wanted to 5 different people. He finally ended up at the TV/Audio section where he was told that they do not give out trouble shooting advise over the phone. He was advised to use their website for help but when we went to the website there was nothing that fit our problem. I took $411.64 worth of equipment back right after the phone call with Best Buy and told the customer service person of our issue. He shrugged his shoulders and said sounds like someone did not want to do there job. I said "I will NEVER SPEND ANOTHER CENT AT A BEST BUY". I went to Walmart where the young man that I asked about a wireless system and he showed me a complete TV Headphone system in a box from Sony that works beautifully. The best part was the Sony system was only $49.00.

I visited best buy on july 15th to purchase a chromebook for my daughter for school. I purchased a 15" acer. The sales guy told me that none were in stock but it woykd be in on the 19th for pickup. I said thats fine as loing as I have it before the 27th. I went back in on the 19th and it was not there.
The girl then could not tell me when it will be in. I later recieved a message that it was on backorder and expected august 18th.
I went back into best buy on the 23rd to get a refund. The sales guy then sold me a smaller version of my purchase and adjusted the refund.
Got it home and let it charge overnight. It will not hold a charge past 66%.. Again, I go back in best buy to return this defective chromebook. They have none in stock to exchange, and I can't get the money refunded on my card yet cause it takes 4 to 7 business days.
And I didn't even get an apology.
So now I have 2 days to come up with a chromebook and no money to purchase until my refund hits.
I am very disappointed with them and will honestly never shop there again.

I bought a security camera system through best buy, and scheduled a Geek Squad installation for them. I was scheduled for 7/9/2018.between 8-11am After scheduling, i get a call from the security company they contracted out for the job, telling me they could not come on the scheduled date of the 9th due to truck issues, and pushed me to the 12th, and assured me i would be the 1st job in the morning at 8am.
The 12th came, 8am came and went, and at 9am i get a call from the company that they would arrive at 11am. I reminded them that, that was not what i was told when i got pushed back by 3 days, and i was to be the 1st job. I was given every excuse and sad story, and the install window time thrown in my face. I hung up the phone pretty angry since this is the 2nd time i had to rearrange my schedule .Long story short, they didn't arrive until 1:30pm.WAY outside the installation window time that they used as there security blanket when they screwed up.
Now my day is completely screwed up, appointments missed, and obligations had to be canceled.
Now the for the installation...1st off, while walking my yard for camera placement, the helper was smoking a cigarette, and put it out in my yard, 2nd they had never seen the camera system i bought, even though it was a Best Buy product, had no idea how to use the interface or anything about the system. really not a big deal.. just surprised.
They weren't prepared with materials, i had to give them battI have been pretty lucky using Geek Squad in the past, I have seen some horrible experiences reading the reviews.However after this recent experiences, there tools were not charged, instead of using walkie talkies like professionals, they were screaming to one another through the walls, They put a hole in my living room wall, put a plate with wires hanging down my wall behind my tv without discussing it with me first, I can forget ever rearranging my living room now, and i also have wires i have to hide. They left a mess behind for me to clean when they left at 7:30pm and i still didn't have everything working..But offered to come back if i couldn't figure it and run a wire in my drop ceiling for another $100... And i am expected to pay the $400 Best Buy is charging me for this?
I feel Best Buy should be paying me at this point. Sometimes cheaper isn't better.. what is that old saying? you get what you pay for? other professional installations may cost more than Geek Squad.. but strongly urge people to spend the money. I have been left with a half working system that i have to figure out, i have to spend money to hide wires dangling down my living room wall.. not to mention the hole they put in the middle of of my living room wall i didn't give permission for. And yes i know i have 90 days from the installation date to have them come back.. would you have them come back? i don't think so..

I have ordered an iPod from a seller in US who couriered me the same to india with the invoice from Best Buy store and through fedeX courier. But later they contacted me telling that the courier is held at Indian port for customs duty and I have to make a payment for the same to them (the sellers) so that they can release the courier. But my experience so far is fedex paying the customs duty on our behalf and collecting the same from us while delivery by giving us the bill. Sometimes even we'll be asked to submit KYC. So this new strategy raised some doubt in me. I am attaching the invoice and fedex acknowledgement slip alongwith. Kindly have an enquiry on this case and let me know.

Thanks,
Aysha

I tried to make this payment in the store on saturday. I tried to use debit (which is a direct withdrawl). I found out I need check or cash. I accidently made two payments, debit over the phone $100 and $75 online. I made the $100 today 052218 to avoid a late fee. Then I found out I cannot rescind the online payment because it was sent to best buy as a paper check. I need one of them returned so my account dont overdraft. Please make this happen in 48hrs. If not then I will pay the remaining balance then cancel my account beause I need a retail store that treats me as a preferred customer. I don't want to hear that "it can't be done. I have experience enough excuses with best buy.

Thanks,

Tom gurgick
[protected]

Purchased a refrigerator. A week ago Best Buy refused to install - I needed a copper line rather than a plastic line. Called GeekSquad to asked about stainless steel line that I was forced to purchase with frig as it didn't make sense to me that they would force me to purchase a line and then require yet another line. Told that stainless steel line had to connect with copper line not plastic line. Also asked them a question about the shut off valve for the water line as the initial delivery crew said something about a shutoff valve right behind the frig. GeekSquad specifically told me the shut off valve in the basement would be fine although they prefer it being immediately behind the refrigerator. Had plumber come out today to put in a copper line. (Cost difference between copper line with new shut off valve and without is approximately $200) He told me they were crazy. Nothing wrong with a plastic line. Very small chance of developing leaks. No reason to put a shut off valve immediately behind the frig. $450 later rather than $650. They come back out to install refrigerator today. They ended up not being willing to install my refrigerator. They told me the plastic line would have been fine since I purchased stainless steel line. there was no reason to purchase a copper line. They claim cannot put in refrigerator due to leaking shutoff valve (3 hours after plumber validated that the new copper line was working as well as shutoff valve. There is still no evidence of leaking. I looked multiple times on the information for purchasing/installing a new refrigerator. None of this, especially the substantial increase in cost was mentioned in the information available on the BestBuy web site. In addition, even though they didn't get the refrigerator to my porch, they still somehow managed to damage my front porch as well as didn't bother to move my old refrigerator back into position.

Hello
I am srikar from Secunderabad, Telangana, India, 500020
I have booked first canon eos 700d and they have told me by mistake Canon EOS 5d mark iii has packad
So after coming to Pakistan they have asked me to pay 50k and I have paid them
So after coming to Shamshabad airport they asked me to pay 50k and I have paid them
Total I have paid them 1.25 lakh I have paid them
Allmost 2months has happened untill they have not delivered to my house address
And I have 1.25lakh to them
Company's full information..

Registration No. [protected]
Web: www.bestbuy.com
Company Name: Best Buy Mobile Store
Address: 7601 Penn Ave S, Richfield
State: Minneapolis MN
Zip Code: 55423
Country: USA

Freight logistics details

Tracking no.: [protected]

Tracking Webpage : http://www.freadvlogs.com/trackit.php

So please delivery to my home address
Or return me my money

Went to Best Buy to buy a laptop on 5/16/18. Was standing in the computer department at the register along with two other customers. The employee was just finishing up a purchase with a customer, when he was done he started to help another customer. When he finished with her he went to the customer service/pick-up desk and then he seemed to disappear knowing that I was standing in the computer department at the desk waiting for service. He didn't say I will be right back to help you or someone will be right there! I stood there as a number of employees walked by me without even asking if I was being help or if I needed any help. Finally one of the employees who had walked by me was walking back past me and asked if I was being help and he helped me. Maybe your sales people should have more customer training!

Of course the laptop that was on sale was not in stock and had to be ordered. If it was delivered to my house it would take two days but it had to be delivered to the store because no one would be home to accept the delivery and I didn't want it left outside my door until I came home from work. Because it was being delivered to the store it would take a week to get there which I don't understand why it would take 2 days to get to my house but take a week to get to the store.

I will have to think twice about buying anything ever again at Best Buy!

Thank you.

Denise Mendillo
Unhappy Customer

I purchased a Toshiba lap top from best buy. I then went to geek squad to have an updated put in. My husband picked up the computer and bought a one year contract to provide any work needed for a flat charge. The following month I took my computer back in to have a program added. The geek squad called and advised that they were not able to do the necessary work as the mother board was going out. I asked how could that be, the computer was only 13 months old (just past 1 yr warranty) and that I had not had any problems with my computer. They indicated that this happens sometimes. I find it very unusual that they supposedly found this problem a month after the service contract was bought, and it didn't show up the month earlier. Also I have now had this same computer for over 2 years from when they said the mother board was going. I have had updates put in by others with no indication of mother board problems. Nor have I had any problems with the operation of the computer. I believe that either the computer was not diagnosed properly, or I was scammed as they did not want to do the work. I would like a response as to how this could happen. Sign someone up for a contract and tell them a month later they can't provide the service. Very, very fishy. Computer initiated 06/06/2014, still going strong - used everyday for minor lookups, facebook, photos, email. I would like to know if someone from Best Buy could explain this situation?

Hello
I am srikar from Secunderabad, Telangana, India, 500020
I have booked two cameras of 700d and 5d mark iii
Allmost 2months has happened untill they have not delivered to my house address
And I have 1.25lakh to them

Below is our Company's full information..

Registration No. 333-83562
Web: www.bestbuy.com
Company Name: Best Buy Mobile Store
Address: 7601 Penn Ave S, Richfield
State: Minneapolis MN
Zip Code: 55423
Country: USA

Freight logistics details

Tracking no.: 1521979274

Tracking Webpage : http://www.freadvlogs.com/trackit.php

So please delivery to my home address

Hello I recently purchased a laptop on 31.03.2018, and I just moved to Mauritius for vacation and now the laptop has no signal it show that "operating system loader has no signature, incompatible with secureboot bootable devices failed secure boot verification
I want a refund for my laptop or if you can replace it
It's really very disappointed with this. I purchased almost 2300 USD items with you Best Buy
Today I really need my laptop and this warning was display
Kindly advise please