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CB Fashion and Style Bershka
Bershka

Bershka review: Item not received, ongoing now for 1 months order 40221378754

P
Author of the review
5:10 am EST
Verified customer The reviewer confirmed their account using Facebook. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I want this raising as a complaint, I have been chasing this for 1 month now with no resolution and I am sick of this poor customer service. As a business you should be ashamed with the way you operate.

I have sent x2 emails previously with no response back in early December! I have then had to contact your Instagram page to try and get hold of someone there to which the responses have been slow with no confirmation as to when I will receive a refund.

I have resent an email today along with images so I suggest you find my emails to see the images.

Evri left an order outside at 6.45pm on Sunday the 3rd Dec I was away and not home, I live on a busy street and there would of been plenty of people of people to leave the parcel with but no it was left on my door step and when I got home it was gone! It baffles me that you think its acceptable to work with couriers who leave parcels on doorsteps during December a month notorious for theft! I have checked with Neighbours and none have the parcel.

I want a refund providing this week or I will be taking this further through the ombudsman. I don't see why i should be out of pocket for items I haven't received and had to buy another outfit for works Christmas do's since there did not arrive!

Sort this out ASAP I have been more than patient on this matter.

order 40221378754

Claimed loss: £65.98 cost of both dresses not received!

Desired outcome: full refund including postage

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  1. Bershka Contacts

  2. Bershka phone numbers
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    UAE
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  3. Bershka emails
  4. Bershka address
    Edificio Inditex Avenida de la Diputación s/n 15142, Arteixo, Spain
  5. Bershka social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 13, 2025
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Bershka Category
Bershka is ranked 17 among 297 companies in the Fashion and Style category
#15 Chicme Chicme #16 Goop Goop #17 Bershka Bershka #18 Grailed Grailed #19 Desigual / Abasic Desigual / Abasic

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