Bershka

I purchased an e-gift card on 31st October 2017 for a friend.

She received the gift card, tried to make a purchase but was told the card was not activated. She contacted Bershka and was told the problem would be sorted. However it wasn't.
I then email and explained the problem, again I was told the issue would be sorted out and the card should be activated, again when Leah tried to use the card it still didn't work.

Around the 23rd December I contacted Bershka and said to the operator that I wanted my £40 refunded to me. She said she would email head office to explain this, I also emailed to explain this. I saw my friend over Christmas and gave her £40, thinking that I would be refunded the money as I had been asked.

I then received an email on the 27th Dec to say Leah has received the gift card and it was working.

I have spent a lot of time trying to sort this out, and I am now £40 out of pocket. I would like my £40 refunded to my account ASAP like I asked when I spoke to an operator on the 23rd December. It is Bershka's error that they activated the card when I specifically said to refund me.

i bought a sweater from bershka. i bought it thinking it was made of wool or mixed with wool but after one usage i felt that something was wrong. the sweater was pulling all the dust over itself. than i realized that it was made of polyamid, just like the other sweater that i bought from ZARA. the worst stuff ever. i can't use it without spending 1 hour to make it clean. even i can't make it %100. plus, the manager of the stores don't accept to take it back. it's sad. ZARA is making me sad lately.

The day 19 july 2013 was the worst day of my life!
This happened in Bershka shop in oxford street where an employee started to insult me and my family. She was verbally abusing me, saying " hi, son of a [censored], you have to die, you and your family", and displaying physical violence: following me around the store and slapping me repeatedly in front of other customers and her colleagues. The store assistants did nothing to help and allowed the situation to continue through my shopping experience. After around 30 minutes of me trying to ignore her and continue with my shopping, she slapped me again, stronger than before. I raised my arm in self defense and she miscontrued this as an act of violence, and called the security. They then ejected me from the fitting room and the store. By this time the police had been called and confronted me outside. Throughout the whole ordeal, the manager and security did not question the employee or allow any explanation. I feel that I was not treated with the respect any customer or person deserves. The employee in question was my ex-girlfriend, by name of [removed]. She was supposed to be working in the stockroom during this time, but was allowed onto the shop floor in order to harass me, and show me and my family disrespect in front of other customers. After extensive questioning with the police, they agreed that I was the victim throughout this ordeal. By this time I had been required to spend 12 hours in prison, with no food. This was entirely unnecessary and demeans my human rights.