Bernhardt Furniture review: Beware 46

I was planning to buy this manufacturer's "leather" Foster Sofa, Love seat and Ottoman set. I usually deal with a local (outstanding) furniture store. They replace any furniture they sell with a new one if there is slightest blemish -- or your money back if you refuse. To my surprise, they were not willing to order the set from the manufacturer for me, and they insisted in waiting for the leather samples from the manufacturer to arrive before they would order. I was perplexed. I eventually decided to Google search on leather Foster set from this manufacturer and ended up on this site. Boy I am glad I did so, and I am glad my local furniture store was reluctant -- for a good reason as it turns out. I feel sad for all the heartbreaking stories on this site, but for whatever worth, your stories helped me and possibly many others who would have otherwise gone through the same experiences. I sincerely hope your losses would turn into gains in other ways.

This was a big purchase for me. I wanted to do it right.
1. I picked the very best store in our Community.
2. I found a decorator that I had faith in.
3. We discussed the sofa on the floor and decided that the unfinished leather would not be a good choice for my family lifestyle.
4. We found a leather sample that was black and slightly distressed.
5. I had my daughter come to the store look at the couch and look at the sample.
6. Next the decorator came to my home with the sample to verify that we had made the right choice. (my house has skylights so lighting is perfect)
7. We ordered /six weeks later...
8. A gray couch is delivered to my home.
I had kept the sample and when I laid the sample on the couch that was delivered it was obvious that the sample was black and the couch was gray.
9. As a consumer I felt I had taken every stop to make sure this came out right. My home is decorated and browns and tans.

Not... I ... my decorator ... or my daughter Would have picked gray for my home.

Bernhardt will do nothing and said I should have expected a variance in color.

I say if they changed their dye lot on colors or their manner of tanning .. new samples should’ve been sent out

BUYER BEWARE when you’re ordering from this company.

ANOTHER BAD BERNHARDT EXPERIENCE

This was a big purchase for me. I wanted to do it right.
1. I picked the very best store in our Community.
2. I found a decorator that I had faith in.
3. We discussed the sofa on the floor and decided that the unfinished leather would not be a good choice for my family lifestyle.
4. We found a leather sample that was black and slightly distressed.
5. I had my daughter come to the store look at the couch and look at the sample.
6. Next the decorator came to my home with the sample to verify that we had made the right choice. (my house has skylights so lighting is perfect)
7. We ordered /six weeks later...
8. A gray couch is delivered to my home.
I had kept the sample and when I laid the sample on the couch that was delivered it was obvious that the sample was black and the couch was gray.
9. As a consumer I felt I had taken every stop to make sure this came out right. My home is decorated and browns and tans.

Not... I ... my decorator ... or my daughter Would have picked gray for my home.

Bernhardt will do nothing and said I should have expected a variance in color.

I say if they changed their dye lot on colors or their manner of tanning .. new samples should’ve been sent out

BUYER BEWARE when you’re ordering from this company.

We purchased a Bernhardt leather recliner in March of 2018 from Haverty's in Fl - deliveresd mid April. Here we are just 7 most later and the leather is peeling. We called Haverty's and opened a ticket. Let's see how they handle it.
Mrs. Peeling new recliner in Fl

Does Bernhardt manufacture two separate grades? I went to our local kittles and was told a sofa was constructed of hardwood and spring down cushions. I then went next door to Haverty's and the same "looking" sofa was made of composite and foam. The composite did feel like lesser quality and less sturdy

After reading these post I am very gun shy to purchase the leather Bernhardt sectional I have been looking at. I'm hoping someone knows the answer to this and that there are actually two lines (similar to how Wal-Mart carries a low line of Kitchen Aid)

We purchased a leather chair and ottoman from Haverty's when they were going out of business. It was a lovely set, however within weeks we started noticing the leather cracking and pealing off. We found our receipt and the manufacturer (Bernhardt). They will not honor their product (4 months old) because it was sold "As Is". all furniture in a store going out of business is sold as is. However, it looked to be perfect and in great condition when we brought it home. Bernhardt has a very poor product and very poor customer service and language in their "limited" warranty to cover their A$$ because they know it is very poor.

Is there anyone who had a positive outcome with Berhardt? My couch is basically shredding to pieces and I'm guessing there's nothing I can do! There should be a lawsuit against them. This is ridiculous!

I purchased Bernhardt Furniture about 2 months ago and the paint has started to chip on the tops of the night stands. I have called the City Furniture where I purchased the goods but no one wants to take responsibility. Bernhardt has only one person to contact and it goes directly to voicemail. I am requesting a refund for the furniture since I have paid over $3, 000. It so funny how this company is so customer service oriented when you are buying furniture but when there are issues, its like pulling teeth.

I purchased a Bernhardt leather sofa, loveseat and club chair and ottoman almost 4 years ago from Raymour & Flannigan in Farmingdale, NY. The whole set cost $7000! We are not even finished paying it off yet. We noticed that the leather cushions on the loveseat had tiny holes on the seat cushion - turns out, those cushions are stuffed with feathers and the SHARP end of the feather is piercing through the leather and ruining it. I had purchased the Raymour & Flannigan Platinum Protection Plan too - a lot of good that did me! The service guy came top the house on April 9, 2016 - he took pictures of the damage. I said, "Is that it"? He said yes, he submits the pictures and they will be in touch with me within 24 hours. And, he told me he sees this all of the time and this has been an active topic at their Tuesday morning Quality Control meetings. So, no o0ne called me back. I called today and was told they are checking with the manufacturer (Bernhardt) to see about NEW LINERS - I said, "What about the damage to my leather"? He said, well let's first see about the liners, I said, NO WAY! I want to know about my damaged leather and what is going to be done to fix this and satisfy me? He puts me on hold for 10 minutes, comes back and says, we are contacting the manufacturer about new casings too - I said, "Really?" Why wasn't that already done? You can clearly see the damage from the photos! He said please give them 48 hours and someone will get back to me. I don't have a good feeling about this after reading all of these complaints on here. In NY there is a consumer reporter on NBC, Channel 4 - Lynda Bacquero bettergetbaquero@nbcnewyork.com. She and her team go after all of these manufacturers who do not want to make good on their product. I would suggest all of you get in touch with her and her team or you can call -Consumer Affairs Tipline at 1-866-NEWS-244 and pressing 2 for consumer.

So disappointed in Bernhardt. Obviously they are getting by on their PAST reputation of quality furniture. I bought a chair and a half less than 6 moths ago and the cushion and fabric look 6 years old. The worst part is the down that keeps poking through the fabric: it feels like needles!
I will never buy, nor recommend Bernhardt again.

Same problem with Bernhardt 'leather' sofa chair and ottoman, sold by Macy's as leather. Very expensive purchase. Was in location without direct sunlight and rarely used. Recently moved and started using furniture. It is completely useless and is not real leather, otherwise it would not peel. Macy's sold as leather. Bernhardt has not responded. This is not acceptable for either company.

Similar experience: we purchased A Bernhard Cassandra Sofa and Chair Jan 2016 from Hemisphers'. It was on sale, but still expensive. They looked great. The problem? Bottom cushions do not spring back at the corners once you get up from the couch or the chair. They tend to wrinkle and sag at the corners and at the bottom front. I am only 110 pounds. I am trying to imagine what would happen if somebody heavier would sit on them. So, nobody sits on them. Waste of time and money. Not allowed to return. The warranty is from the mfg co, no response from them. Don't buy Bernhardt sofas or chairs. They are junk.

TERRIBLE PRODUCT! I was just now taking apart my Bernhardt "leather" sofa to throw to the curb and I wanted to see if others had the same problem-we were all scammed. My leather couch is peeling like it has a third degree sunburn. All the thousands of dollars wasted. Please do yourself a favor and do not even consider buying. I have a beautiful leather couch from LJ Edwards that has survived years of my black lab and children. There are great finds out there-just not Bernhardt!

Bernhardt Foster Sectional. Looks good. Low quality construction. Poor spring support. Large people can hardly get out of it they sit so low. Waste of money. I will pay more and get long lasting quality next time

I too purchased furniture from this ridiculously over priced company. My sofa and chair have arms made out of some polyurethane material that dents when you lean on it. This happened within the first few months of owning the furniture. I weigh 155 pounds and my wife 115, that should never have happened. I tried to get in touch with this company on a few occasions to no avail. I'm surprised that no one has ever filed a civil lawsuit against Bernhardt. They are ripping people off. Also, the piping on my pillows and cushions are made out of some polyurethane material that cuts through the fabric. Terrible choices of materials to construct a product out of that needs to stand up to some wear and tear. I would love to see this company pay up for their greed.

Another frustrated consumer of Bernhardt furniture.

My late husband and I purchased a Bernhardt sectional sofa and ottomans around 2000, we also purchased the extended warranty and leather care protection. This was put in a family room that was very seldom used. The original purchase price was 6, 000.00 but we thought we were getting an excellent deal when it was on sale for half price. We were told that this was a "Real Leather" sofa! The "leather" started peeling several years ago and of course it was past all warrienties. I just saw how you could paint leather furniture and started doing some research only to discover that what I had bought was NOT the "Real Leather" that I thought I was buying but a product of pieces of lether bonded to fabric. Of course no one takes responsibility to rectify this problem...I am stuck with a 6, 000.00 sofa that I'm trying to figure out how to paint just to stop the peeling! Does anyone see a problem with this? I would just thrown the sofa out but it has a special meaning to me. Bernhardt should be responsible for repairing or replacing inferior products or quit selling them. Bernhardt you should be ashamed!

Same story here, Beautiful Barnhardt leather sofa and ottoman from Macy's. Spent $4500... and not only is the leather peeling, but it makes a mess all over the floor where it is constantly flaking off. Greatly mislead as this being a quality furniture company and turns out it is one of the worst ever. I tried to contact Barnhardt and Macy's. Neither one wanted to take responsibility. In my opinion, this is a manufactures defect. Barnhardt should stand behind their product.

I wish, I did my homework also and read all reviews before I purchase the Bernhardt Argent Round Dining Glass Table (48")
in Sklar Peppler Furnishings store in Ajax, 274 Mackenzie Avenue, Ontario, Canada. Glass table we have received was damaged and we not noticed right away. Too bad, after contacting the costumer service they brush us off indicating that we caused the damage on the class table since the quality cheek at the store has been completed, before we pick up the furniture. I was also under the impression that Bernhardt was quality furniture and stand behind their products and was assured by my in home sales rep. I guess, I was wrong. Lessons learn, Ontario canadian buyers beware and stay away from this " reputable" outlet store.

I also purchased a Berhardt leather sectional (like the one above ) at Dillard's in Austin that peeled and cracked within 2 years. I had a battle with one if their reps for over 2 years to no avail. I'm now going to send one of the cushions to their CEO so that he can see and feel what their "quality" looks like. I'm ready to just get rid of it because the remants could be toxic and it's an eye sore. I too had experienced good quality with Berhardt and thought the $2000 purchase would be a good one. I also have a Berhardt Marthat Stewart bed purchased at Dillards that doesn't support the foundation -- no luck on that one either. Looking at all of the complaints on this site what are they doing to save their reputation and regain customer confidence? Absolutely Nothing!

We purchased a Bernhardt leather sofa and chair. The leather is peeling on the sofa but not the chair yet. The chair isn't used very much and is in our bedroom, but the sofa is used everyday. It is not in direct sunlight. We had the cushions covered with material because they were peeling so bad. Now the rest of the couch is peeling. We have had the sofa for approx. 5 years. We paid a lot for it at Havertys and thought Bernhardt was a good brand. I thought it would last for a very long time since it cost so much. Very disappointed, and will not buy that brand again.

I have six leather dining chairs from Bernhardt that have cracked/ripped and look awful! Love my china cabinet and dining table but am disgusted with the low quality leather used. Big stamp on the bottom of each chair, made in China! Guess we are paying for the fuel and crates to get them to the states! Start employing some of our unemployed citizens, Bernhardt, and give up a little of that profit! You should be ashamed!

I was under the impression that Bernhardt was quality furniture until we purchased one of their sofas, the fabric looked like it was 20 years old after only six months, excessive pulling and fraying. We have no children or pets in the house just my husband and me.

I wish i read these complaints before I bought my Foster 5177L leather couch from Raymour and Flannagan. They shouldn't even tell anyone they carry Bernhardt Furniture. MY couch is TERRIBLE! If I could get rid of it right now I would. The cushions sink between the first two cushions. We were told not to sit between the cushions. REALLY! I purposely sit near the arm of this chair just so I don't sink in the hole. They do not stand behind their product. Cushions have been replaced and the problem begins again within six months. Can't wait to save enough money to get another couch and get rid of this trash. Do not buy a couch from these companies!

We purchased a Bernhardt sofa and love seat from Dillard's. The leather is peeling and Bernhardt states that their leather is only guaranteed for a year. In excess of $4, 000 was paid for this mess and they guaranteed their leather a year!
Never again will I even look at a Barnhard piece of trash...The company is a "rip off"!
I will have to think "long and hard" before I even purchase furniture from a store that carries Bernhardt...it makes me wonder if the store carries Barnhardt...are they reputable.

I purchased a sofa and two side chairs from Bernhardt. Pretty much all my main pieces of furniture throughout our home is Bernhardt. Have always loved the style and the the appearance of quality. While the bedroom and dinning room future have with stood the test of time the family room furniture has not held up as well . The sofa sags in the middle and the pillows I have to fluffy every day. The sit cushions are reversed so as not to sit on the same side for long periods of time. I have tired everything to keep it looking as good as the day I brought it and the amount of money I paid for it, it should last forever. I am disappointment with the way the sofa and one of the side chairs have aged. I am now attempting to contact the company regarding the condition that we find the sofa in at this point. When I purchased it from Macy's it was sold with a life time warranty of the support of the cushions. I recently contacted Macy and they say it is the manufacturers responsibility to honor our warranty. Well we shell see. I have left a message with Bernhardt, have yet to receive a return call. If anyone has experienced results from Bernhardt would like to know.

I would first off like to say that purchasing a couch for $2k does not mean that you will be receiving a high end, made in USA, quality piece of furniture. The things that I look for in upholstered furniture are: 1) Kiln dried Hardwood Frame 2) Eight Way Hand-Tied Springs (not a drop-in unit) 3) Made in the USA.

You have to remember that if you would like to have all feather pillows, you are talking a ton of fluffing. I prefer to have a mix of foam and feather baffling myself.

After all is said and done, when you are purchasing a couch that is made outside of the US, in a factory that pumps out furniture all day and night, for less that $3k, you should expect to have some duds here and there. I do believe you should get your money back if the product doesn't hold up, but I would suggest that you also ask a knowledgeable sales associate to give you an idea of how long you should expect it to last. My ratings are typically - High end (will be passed down to my grandkids and reupholstered over and over); Mid Range (I can expect it to look pretty good for around 10-15 years); Low Range (I will be lucky to get 5-10 years out of it if I am gentle with it); Throw Away (ex: IKEA I am just using it lightly for a couple of years).

We bought a leather Bernhardt set and in less than 2 years the cushions are dimpling which makes the furniture look terrible. Buyer beware. It may look good when you buy it but it wont look good long in your home if you actually use your furniture which most people do.

Thanks for all the reviews. I was planning to buy from them soon but won't do that after reading the reviews.
I hope they will get back with the people that are not satisfies from the products.
Thankssssssssssssssss

I bought two Bernhart Sofas and the so called lifetime warranty that both turned out worthless! The fabric did not hold up for even a year, feathers constantly coming out of the cushions and the fabric seams are coming apart. I will never buy another piece of furniture from Bernhart!

We bought our three leather Bernhardt sofas at Macy's, we also purchased the extended warrantee. Two out of the three sofas look like garbage due to the so called leather peeling. We contacted Bernhardt, and were told that they were not responsible for peeling. We thought we would be covered by the Macy's warrantee, they also responded by saying they did not cover peeling either. My biggest concern is that we were misslead, we were told we were buying leather sofas, and needless to say we thought were buying a very good quality leather sofa being that it was of the Bernhardt brand. We have a leather sofa, loveseat, large chair and ottoman, which was purchased from Rooms to Go, for the family room, these sofas are used daily, and survived my four children growing up. These sofa set cost us less than one of the three Bernhardt sofas. The Rooms To Go sofas are possibly four to five years older the Bernhardt sofas and they look great compared to the Bernhardt Sofas which have been sitting in a living room, simply as a viewing area with a pethatic lack use which should have kept looking new for a lifetime. Instead they look like trash, and we could not get either Bernhardt, nor Macy's to resolve the matter or explain why these so called leather sofas have peeled in the manner they did. I will not purchase any furniture from either of these two huge companies, and would not recomend any friends to do either, as for the Macy's extended warantee, it turned out to be a waste of money, just like the Bernhardt sofas!

I will never by Bernhardt Furniture again! We purchased our set from Macy's. The leather is peeling and some of the seams are coming apart. We purchased the extended warranty offered by Macy's so we're waiting to see want happens.

Oh my gosh! I purchased the top sofa on this site. The fabric has come off after only a month. I am freaking out! We bought it at Dillards in December. I am waiting for the company to come and look at it but they keep putting me off. I will never shop at Dillards again or buy a Bernhardt piece od junk furniture again.

Has anyone bought the Willshire Blvd Dinning collection? I am planning to buy this set and would like to know if its worth buying.

I too purchased a Bernhardt Leather Sectional. Within 2 years, it (the leather) began to peel. The sofa was over 18 months before I began using it...it was in an extra room, and was not be used. There was no direct sunlight on the sofa. This seems to be a routine problem with Bernhardt leather products. Cost to re-upholster the sofa exceeds the cost of the initial purchase...

These all sound like our story. We bought a Bernhardt sofa and love seat from Raymour and Flanagan's and they are terrible. The seat cushion's have compressed into flat semi hard, deformed blobs. We had been shopping for a nice leather living room set and paid almost $5200 for the furniture.
The store has all but told us that they are not interested in our complaint, the issue is with the manufacturer and we should deal with them. When you can actually get someone one the phone they seem to have a list of BS excuses at the ready. We were told that since we never mailed in the "product registration" cards that we were not covered by the warranty. Then we were told that "fine" furniture should be treated gently and that whatever we were doing to cause the problems (sitting) were our fault and not theirs.
We paid a premium for what we thought was very good furniture, this set is barely a year old...the company is not interested in customer service, they cash your check and they are done with you. We will never buy another of their products again and will tell every person we know to not buy a Bernhardt product or shop at Raymour and Flanagan's.

About five years ago I purchased a leather sectional from a upscale retailer.within two years I noticed some cracking and peeling. I notified the store I purchased it from, and because I purchased the sectional over a year ago they told me to contact Bernhardt with no avail. We sent pictures, spoke to a representative and nothing.The sectional is peeling all over. Unbelievable mr&.mrsFlorida

Yep. We purchased a love seat in 2007 from a reputable high end furniture dealer in Austin, Tx and paid about $2000 with the custom chenille fabric. The back support pillows are deflated blobs and the seat cushions are misshapen after a little time and wear. Cushions also shed their down feathers. I do like that I can remove covers on each of cushions and throw in washing machine. I try to re-fluff the cushion back interiors all the time without success. The look of our love seat is now frumpy and used, no longer classic and high end. I guess furniture is a disposable thing these days so you will just keep buying it every 5 years.

Our Bernhardt sofa starting deteriorating shortly after purchase. After less than 2 years we had to put a wood support under the seat cushions to prevent sagging . Feathers from all cushions penetrated both the inner lining fabric and the outer upholstery fabric . Our cushions were saggy lumpy sacks with feathers everywhere .We had to line all the cushions. Managed to live with this piece of garbage for 5 years then we could, t stand it any more and finally dumped it . This was a $2500 sofa. This company should be ashamed of itself.