Bensons for Bedssydney bed & divan

J
This review was posted by
a verified customer
Verified customer

I find it astonishing that Bensons are allowed to get away with such horrific customer services and use FIRA as a way of diverting the blame to the consumer.

http://www.theguardian.com/money/2011/dec/02/complaint-new-furniture?INTCMP=SRCH&guni=Article:in%20body%20link

With reference to your report on the above link. We bought a bensons for
beds Super King Divan and Mattress for £1200.00 after only 7 months the
Memory foam collapsed leaving huge craters in both sides of the bed and
a huge lump in the middle.

Bensons were rude on the phone when we rang to tell them about it. The
store would only divert us back to there customer support line.

We provided photographs showing how bad the bed was and stated we were
not happy and the bed was not fit for purpose.

Bensons for Beds sent a Fira inspector out who lay on the bed for a
couple of seconds in my crater, bounced up and down. Then told us that
the bed was fine and that none of the pockets were damaged.

Evidently the bed is not fine as you can no longer roll over as you are
stuck in a rut. and the is a HUGE mound in the middle of the bed.

There are thousands of complaints of the same nature on the bensons for
beds Sydney Bed online and all customers are having exactly the same
issues and been given the run around.

Those that scream loudest seem to get there 1200.00 bed replaced. But
Fira did an inspection on our Bed by giving it a 2 minute massage.

Bensons for beds rang us a week later to smugly tell us they were not
going to do anything with our bed as FIRA had said there was nothing
wrong with it.

We now potentially are having to look at binning the £1200.00 matress
and having to spend the same again.

Its disgusting.

Jay Coates

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