Bensons for Bedsigel mattress (double)

D Nov 03, 2019
This review was posted by
a verified customer
Verified customer

After sleeping on our £2, 000 igel mattress for just over a month my partner & I begun to roll to each other.
There seemed to be a dip in the mattress causing this problem.
We contacted Bensons on the 0333 number which after a total of 13 hours on the phone in different intervals costing us £58 we finally got a chap round from an Independent company who gave a report.
Tbe report was poor & mentioned "comfort issue".
We argued we had no comfort issue the bed was dipping.
We had no joy so went to the furniture ombudsmen who agreed also with the report which was incorrect.
So because of an independent company we are now stuck with a £2000 mattress that has a dip.
Bensons are absolutely disgusting. How they can continue taking orders with so many complaints it is beyond me.
They need shutting down.
Cowboys

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