The complaint has been investigated and
resolved to the customer's satisfactionResolved Bell Canada — poor service; lying
resolved to the customer's satisfaction
This is unbelievable. I have spoken to several people at Bell who support me, and I have spoken to a couple people who have either transferred me out, or claimed they did not understand. IN the end, I am still nowhere, and offer the short version of my complaint:
Bell talked us into returning as customers on Oct. 21, 2008. This was a great bundle with phone, satellite, and internet. Within a few days of installing the satellite, we knew we were in trouble with Bell. First, they did not have the right channel package. I needed to call and argue, although not vehemently, I still needed to convince them that I was in this bundle with Bell, which consisted of basic satellite, and a theme package. Next the phone. This was just a joke; we could not get the package they offered. I think I called them three times over two days. Finally, there was the internet. Bell promised me 7 Meg downloads; now I know I would never get this. However, when an independent phone technician told me my line would barely handle half a Meg, and no way Bell could deliver, I had had enough of Bell, again.
Within the parameters of the contract, I cancelled within the 10-day honorary period, and by Oct. 28, 2008 had clearly advised by phone that this was enough. I told them Bell had not changed at all, and was still the awful company they had always been. Because I had cancelled within the 10-day period, I was told I would not be charged anything, and that I would need to return the equipment for the satellite, which I did. In total, we didn’t even get 2 - 3 days of this package. They cut my existing cable lines, and only succeeded in making problems. Never again.
Well now, Bell keeps sending me threats that they are going to send my account to a collection agency. Every month since November 2008, I get a bill, or a notice. I follow up and call the number given, and the person at the end of the line tells me I am correct, that they can see the contract was appropriately terminated, and that I do not owe anything. They advise me that the matter has now gone to an investigation, and someone will get back to me within 4 to 6 weeks.
This is Feb. 23, 2009. I am still getting threats from Bell. I get cutoff. They say they will give me the number I need to call, which only returns me to the collection people where I have started.
I don’t owe anything. The contract was terminated within 10 days, and the service was garbage as usual, but Bell will not help. All they do is plead ignorance, and threaten me. Thank God I didn’t buy any shares in this catastrophe. I am on my way to an ombudsman I guess.