The complaint has been investigated and
resolved to the customer's satisfactionResolved Belk — unfair treatment, favoritism, and unprofessional behavior
resolved to the customer's satisfaction
The store manager treats her employees, as well as customers with disrespect. She cuts people short and acts as though she's busy about the sales floor when in all actuality she is catering to her favorites. She has a small clique(Mean Girls) I like to call them, which consists of Candy West only one I will name. Candy is one of the maintenance chicks that very rarely completes anything she starts, understandably because of a cut in hrs I suppose. The time spent chatting it up with her people could be spent doing her job. The others behaviors fluctuate depending on the time of day and season. She has also hired a new ASM Tanya NOT SURE OF HER LAST NAME, if I had it I'd give that as well. She's like a Minnie Me version of Debbie Zoha. Tanya has done a better job of getting things done than the store manager, however she talks to people like she's talking to her children(belittling/berating) the staff. Back to Debbie(SM), she runs around like a chicken with her head cut off, which she doesn't needd to if she would just release some control to one of the many managers on duty. Doris/Patrick are the newest managers. They have been excellent in customer care, as well as being considerate of employees. The store is falling apart and I think it's KARMA mainly. Loss Prevention is lacking, therefore merchandise is walking out the doors at a rapid pace. Belks is supposed to be a family environment rooted in good morals/values. No such thing has been displayed to me. The store would be a great success and a better work environment if they would let go of a few bad seeds, mainly(Debbie, Tanya, and Candy).
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