Touch of Modern

I have had some great products from T of M. Customer service was great and helpful. I know. You think I work for them but nope. I really have gotten some cool goodies here.

After, reading all the horrible reviews I was compelled to write a good one. I have ordered from from ToMO many times and all of their products are amazing the hand carve chess set was by far the best Christmas gift given in my entire life. I also was given store credit for a pair of shoes that didn't fit my husband even pass the 7 days. Yes, customer service via email was a pain and needs improvement for sure but in the end I received the credit. The only reason why I gave a 4 star and not 5 is because the company needs to get under logistics. The product can take months to get.

Great product. Shipping was timely. Original products.

Had a problem with an item I purchased. Even though the item said no returns the customer service refunded my money.

I ordered a solar powered plant stand in late nov 2023, order confirmation said it would ship by end of december 2023, well it is now feb 2024, no item, no refund. Their customer service is a run around, I have over 20 emails of them doing nothing. "miguel duarte" and "andrew t" said oh we are having logistics problems or please give us more time, or sorry I will escalate this to a level 3 agent. There is no customer service this place scammed me. I hope the state attorney general does something. I sure plan to file complaints with everyone I can including bbb and ag.

So is this what touch of modern calls making up for losing my order the first time? Receiving a broken product and not my full order? But it's okay, their automatic reply assured me I'd be helped promptly. When they originally lost the first order the response time was 4 weeks after I had already waited 6 weeks for the item and I had recieved store credit after waiting a total of 10 weeks for something I never recieved and now what I actually had recieved is broken and unsalvageable. This has to be some joke if you think I'll be happy with another store credit. After today, this site will be recognized on all my social media as well for their quality products and fantastic customer service. Have a day you deserve.

I've been purchasing select items from TOMO since 2014 consistently. I've always liked the unique items and in many cases the good prices. But the customer service at TOMO isn't what it used to be. This past year, they failed to deliver items on time multiple times, especially around the holidays. I even had an ordered cancelled weeks later stating the supplier couldn't fulfill. An item that was two months late and hadn't shipped and was for Christmas specifically (decorations) didn't arrive in time for the holiday. I called them and requested a cancellation and refund. They refused stating all sales are final. I pointed out their ad said this was for Christmas and it wasn't going to make it in time and that they stated it would ship with 2 weeks of order which had been more than a month earlier. Again stated they failed to deliver on time and should refund my money. They refused. Three other items ordered weeks before Christmas stating they would ship within 2 weeks still haven't shipped and Valentines day is 11 days away. Anytime you reach out to them for an update they use a templated response. Last time i emailed about the above mentioned items, they never responded to me but had the nerve to send me a survey asking how they did. They got a zero as I pointed out they never even attempted to help me. I will no longer be buying from TOMO once my last items arrive. They are losing an 8 year customer who has spent tens of thousands with them simply because their staff is lazy and doesn't want to provide good customer service. In the early days when they made a mistake or couldn't deliver they issued a credit of $10 or $20 to make up for it. Now they just ignore you. Here's a tip. See an item you like? Google it and find it elsewhere often for the same price or cheaper. Ive done it several times.

I've ordered three items from this company: all were of very poor quality and/or do not function as advertised.

I ordered two pictures and a mask that is supposed to filter air particulate down to one micron in size:

A) The two pictures arrived and look like something you would purchase in a dollar store.

B) The "respirator" mask is even more of a problem. Because Touch of Modern was taking a long time to fill the order for the filtration mask I ordered one directly from the manufacturer and received it before Touch of Modern has even provided an update that the item is ready to ship (I received the mask a week ago from the manufacturer, Touch of Modern still indicates that it is waiting to ship their order). The mask is absolute crap and was ~ $80 with tax. The manufacturer claims it filters particulate down to 0.1 micron, yet I could not obtain a decent seal on the mask. I performed a fit test using isoamyl acetate (otherwise known as banana oil). I immediately had a strong smell and taste of the banana oil indicating absolutely no protection was provided by this device. Absolute garbage. I tried adjusting the mask - it simply does not provide protection as advertised (I am a registered nurse who uses other masks that do not have this issue). I cannot cancel the order I placed on the Touch of Modern website even though it still has not shipped and they will not accept a return of this item after it is shipped. From the Touch of Modern website:

"Touch of Modern works with our vendors daily to ensure production and delivery of orders as quickly as possible. This process starts from the moment our customers place an order. That means it's not possible for us to cancel or modify an order, but it's also how we're able to provide great products at steeply discounted prices. Please make sure you are aware of any return policy prior to making your purchase."

Well that's convenient for them.

Avoid their over-hyped, cheap junk.

Initially they provided a fairly good service if you can wait the 4-6 week delivery times while they submitted the accumulated orders to their suppliers, (to obtain their bulk discounts). Over the years their attention to detail grew more and more lax. Many items lacked complete descriptions and their customer service got slower and slower. Lately when asking a question about an item it has taken 4 days to get a reply. Which brings me to a recent issue I had with them. If you visit TOM you will no doubt see jackets supplied under different names but mostly made in Turkey. Nice styles but take note of the sizes, there seems to be no standard in Turkey as a XL chest size can range from 42" to 54" So the addition of a size chart comparing the sizes to European or American sizes are a must. Sadly it seems that no one checks the products as they are received to confirm the sizes match the chart. I ordered a Jacket around 6 weeks ago but first had to request confirmation of the sizes shown to American sizes. That took four days to get a reply and a further day for the CS rep to send a chart showing size comparisons (see attached image). To be safe I ordered a 2XL = 48.8" chest (American). I waited the mandatory 4 weeks and was excited to get the jacket. That soon turned to utter disappointment when I tried to fit into this extremely small garment. The sleeves ended up being 4 inches too short and the chest measurement was in fact just 45" and not the 48.8" as shown on the chart. E-mailing the CS department resulted in a return authorization label and a 35 mile trip to the FedEx drop of point for the return. Seven days later I received a refund less the original postage, why? It was their fault the size was incorrect why should I pay postage for their mistake? After 3 more e-mails and some back and forth they relented and refunded the mailing charges.

Personally I will never order from TOM again. Six weeks of waiting, plus multiple e-mails just to be back where I started. It's no wonder Amazon is doing so well and why TOM has so many seriously bad reviews.
After all they don't have very many products for sale at any one time surely it would not be cost prohibitive to hire a few people to check sizes and website descriptions?

I recently made a purchase on Touch of Modern and spent over $200 on some jewelry. The website stated that it would take 1-2 weeks for delivery, which seemed reasonable to me. However, I had a question about the tax they charged and sent a message to their customer service team on the second day after placing my order. Unfortunately, I didn't receive a response from them even after 12 days had passed. I sent a couple more messages on the 12th and 13th days, but still no answer.

Feeling frustrated and concerned about my order, I decided to call my credit card company to see if they could help. They immediately did a chargeback, which seemed to wake up Touch of Modern's customer service team. It's disappointing that they didn't keep me informed or respond to my messages until they were forced to by the chargeback.

After less than 48 hours, my order was cancelled, but I still didn't receive an apology or explanation from Touch of Modern. I decided to do some research and found that other customers had similar experiences, with some not even receiving their orders. Additionally, there were reports of Touch of Modern not paying some of their suppliers.

Overall, I'm not sure what's going on with this company, but it's clear that they need to improve their customer service and business practices. If you do decide to order from them, make sure you have a good bank or credit card company to back you up in case you need to get a refund.

I totally agree with the previous review, Touch of Modern has really gone downhill. I used to be a regular customer and had no issues with their service, but now it's a different story. I've been waiting for my orders for months and they keep giving me excuses about delays. It's frustrating to see the same item I ordered weeks ago being sold with a faster delivery timeline. What's going on? I've tried to contact their support team but it's been a nightmare. They send me cut and paste responses and don't seem to read my emails. It's like talking to a robot instead of a human being. And when they finally respond, they cancel the wrong order because they didn't bother to read the email string. It's ridiculous. And to top it off, they don't even offer refunds, only store credit. That's not what I signed up for. I used to recommend Touch of Modern to my friends, but now I can't in good conscience do that anymore. It's a shame that they lost a loyal customer like me.

Let me share with you my recent experience with Touch of Modern (TOMO) or touchofmodern.com. I was excited to finally purchase something from this online store, and I decided to buy a Pillow Guy (PG) pillow. The product listing boasted that the pillow was a high-quality luxury item with great attention to detail. Unfortunately, my excitement waned when I received my 'luxury' product.

To start with, the teal colored cover of the pillow had holes where the zipper had come apart from the cover. Moreover, there is another hole where a white band piece is around the pillow, and to make matters worse, you could see where the stitching was just falling apart. The pillow was just a holey mess that looked nothing like the high-quality product described in the listing.

What really gets me is the price point. At $80, I expected a high-quality, luxury pillow, but what I received was a cheaply made product that even Walmart wouldn't sell. It is fraudulent for TOMO to charge such a high price for such a poorly made product and call it luxury. Tomo’s customer service team was also a disappointment as they were completely unhelpful.

Moreover, I was appalled to find out that this online store refused to accept any returns, even for poorly made products such as the PG pillow. They do not offer refunds nor exchanges, which to me seems like the height of unethical business practice. It seems that TOMO knows they are stealing people's money by selling low-quality products at high prices.

In conclusion, Touch of Modern (TOMO) should be ashamed of their unethical business practices. They sell low-quality products at unreasonably high prices and have an unhelpful customer service team. Victims are left without any recourse as they do not offer refunds nor exchanges. Honestly, if you are looking for high-quality products, there are far better options out there, and I would highly recommend that you stay away from TOMO.

After purchasing a backlit canvas from Touch of Modern, I eagerly awaited its arrival. However, it took two weeks to get here, which was a bit disappointing. When I finally received the product and unboxed it, I noticed that the packaging seemed better quality than the canvas itself. Despite my initial reservations, I decided to go ahead and try out the product.

Unfortunately, my experience with the canvas was far from positive. I had to go out and buy a 9V battery to put into it, but discovered that the battery connection was hot glued to the inside of the wooden frame - a surprisingly low quality construction method. I hung up the canvas using the oversized nails that came with it and was initially pleased to see it light up. However, when I returned home 24 hours later, the canvas was no longer illuminated. I asked my wife if she had turned it off, but she had not.

Frustrated, I went out and bought another 9V battery, but the canvas still wouldn't turn on. At this point, I was feeling more than a little angry - I even smashed the product in half and swore revenge on the company by writing negative reviews. However, after reflecting on my actions, I realized that my frustration wasn't entirely unfounded. In the past, even cheap products would last at least a month or two, whereas this product stopped working after just 24 hours.

While I'm still unhappy with my experience, I try to remind myself that not all companies are created equal. Touch of Modern may not have lived up to my expectations, but I'll keep searching for quality products and retailers that I can trust.

I recently purchased a men's shirt from Touch of Modern as a gift, however, I was disappointed to find that it arrived without a packing slip. To my dismay, the shirt was also too small and not well-made. The process of attempting to return the item has been nothing short of a nightmare.

In an effort to return the garment, I reached out to their customer service team via email with my order number and inquiry on how to return it without the packing slip. To my surprise, I immediately received a response asking for my order number. After providing it once again, I was then contacted later by another agent who asked me why I wanted to return it.

I replied with my reason, explaining that the item did not fit as expected. Unfortunately, I have yet to hear back from them on how to proceed with the return. I was extremely dissatisfied with the lack of customer service and quality control at Touch of Modern.

In general, I would caution anyone considering purchasing from this site to be wary. The experience has been a waste of money, and I would not recommend this website to anyone. It is clear that their values do not align with customer satisfaction, and I view my purchase as a donation to a for-profit organization.

Touch of Modern, an online shopping platform that offers an extensive range of unique and trendy products, has been facing several customer service issues lately. The reviews from the customers have been concerning, and it is imperative to address them.

One of the most significant drawbacks that customers have reported is the unsatisfactory communication system. Customers have mentioned that the only communication they have with the company is through email, and when they ask a question, they receive automated emails. Such a system can be frustrating for customers and raise concerns about the company's responsibility towards them.

Recently, a customer reported a delivery issue where they received a text from FedEx delivery stating that their package had been delivered to their front door. However, upon checking, the package was not found. The customer approached the company for a refund, but the company denied the request, stating that they did not believe the customer had not received the package. This is disappointing and raises questions about the company's commitment to its customers.

Furthermore, the customer approached their building's superintendent to review the cameras and confirmed that FedEx did not deliver the package. If the company had refunded the customer, they would have reordered the products, but with a different shipping address. However, it seemed that nobody cared about the customer's issue, which should not be the case.

It is vital for an online platform like Touch of Modern to ensure a user-friendly communication system and address customer complaints and issues with utmost priority. Customers are the backbone of any business, and their satisfaction is of utmost importance. Therefore, it is crucial for Touch of Modern to relook into their customer service policies to avoid losing their customers' trust and loyalty.

As a consumer who has utilized the services of Touch of Modern twice, I must say that it will be the last time I use their platform. In my experience, their products have not lived up to my expectations and their policies regarding returns are perplexing. I discovered that I could not return any item, which is concerning considering the quality of the products I received.

Moreover, once I placed an order, I had to wait for weeks to receive the product. Upon receiving the item, I discovered that the golf club I had ordered was supposed to be right-handed, but to my dismay, I received a left-handed golf club. I made numerous attempts to contact Touch of Modern through email, but I did not receive any response.

Fortunately, a stroke of luck was on my side when I got in touch with the company responsible for producing the golf club. They confirmed that the mishap had occurred with Touch of Modern before and agreed to replace the incorrect golf club. However, I was required to cover the shipping cost of returning the erroneous club.

If you are looking for quality products backed up by a trustworthy company, I would suggest not using Touch of Modern. My recommendation would be to use Amazon instead of this deceitful company that doesn't take customer satisfaction seriously.

My experience with Touch of Modern (TOM) was less than satisfactory. I was excited to purchase a Paul Picot watch from their website, complete with a 1-year aftermarket warranty that was claimed to be backed by TOM. However, upon receiving the watch, which was labeled as "unworn" but had been used as a store display, I noticed that the diamond on the 2 position was loose after just a week of wearing it.

Promptly, I reached out to TOM's customer service and was given an RMA and FedEx return code for the watch. While they received it back, I never received any updates regarding the status of the repair. Despite numerous email inquiries, they failed to provide any information.

After waiting for several weeks with no response, I had no choice but to put in a claim through my credit card company for a full refund. It was incredibly frustrating as I had hoped for a resolution with TOM directly, but their complete lack of responsiveness made it impossible.

Eventually, after a few more weeks, my credit card company awarded me with a full refund as TOM continued to ignore their inquiry. It was only after this that TOM finally reached out to me, offering a full refund and asking me to reverse my claim. I found it insulting that they believed I would fall for such a ploy after they had already failed to provide any customer support or resolution previously.

While the product may have been desirable, the complete lack of communication and support from TOM made me hesitant to ever make another purchase from them. I hope others have a better experience, but given mine, I would not recommend TOM to anyone.

I recently purchased a watch from Touchofmodern.com and was quite pleased with the whole process until the battery on the watch died. I took it to my jeweler to have the battery changed but they were unable to do so. Having no other option, I contacted the company for assistance and was quite pleased when they quickly provided me with a return authorization for the watch.

However, my experience started to take a turn for the worse when I did not hear anything from the company after many weeks of sending my watch back. I tried reaching them through emails and phone calls, but no response was forthcoming. After some persistence, I was finally able to reach out to them but was quite disappointed when they sent the watch back in the same non-working condition that I had returned it to them.

To add to my frustration, repeated attempts to reach them for a resolution proved unsuccessful, and ultimately, I was left with a watch that was pretty much unfixable. It's very sad because I had been eyeing several items on their website, and although some were out of my price range, I was hoping to purchase those that I could afford.

However, the whole experience has left a sour taste in my mouth, and given my experience, I would advise anyone to think carefully before making a purchase from this company.

Touch of Modern is an alluring app that showcases a wide range of exclusive and trendy products that are hard to ignore. However, if you are tempted to swipe your credit card and order something from them, do brace yourself for what might follow.

From personal experience, I can attest that their delivery process can be a tad bit frustrating. In one of my purchases, I ordered two medium-sized shirts, but instead, I received two small-sized shirts. In another instance, I purchased a magnet meant to hold my phone while driving, but it took precisely a month before the item arrived.

It can be quite nerve-wracking when you order an item online, and it either arrives late or is the wrong item entirely. More concerning is when you try to reach out to customer service and receive a standard message that might leave you feeling more hopeless than before.

Touch of Modern's response to such concerns has been a bit concerning. They claim not to keep much merchandise in their warehouse, which enables them to offer their products at reasonable prices. When you purchase an item, they order it from the designer once the sale is over. In some cases, the items are already packaged, but in others, they are made when the order is placed.

Overall, while Touch of Modern does display an array of intriguing products, the purchasing experience might not always meet expectations. It is essential to manage your expectations realistically and be prepared for possible delays or incorrect items. However, if you are willing to take the risk and wait it out, the app still has some fantastic finds worth discovering.

I recently made a purchase from Touch of Modern, an online retailer specializing in unique and innovative products. Despite being aware of the possibility of a 3-5-week shipping period, I decided to go ahead with my purchase and eagerly awaited my delivery.

However, 6 weeks had passed and I had not yet received any updates. Concerned about the status of my order, I reached out to the Touch of Modern customer service team. A representative informed me that my parcel was being held up in customs and would be shipped as soon as it had been cleared. While I appreciated the transparency, I couldn't help but wonder if this was a form of drop shipping or if there was something else going on.

Two days later, I received an email from Touch of Modern informing me that their supplier was unable to fulfill my order without any explanation, despite it being almost 7 weeks since my initial purchase. This was highly disappointing, especially considering the delay in receiving an update on my shipment. I couldn't help but feel as though I had wasted my time and money on this transaction.

In today's digital age, speedy delivery is of the utmost importance when it comes to online shopping. Unfortunately, Touch of Modern fell short in this regard. I would advise others to source products you are interested in yourself as it may prove to be quicker and more efficient than going through them.

Overall, my experience with Touch of Modern left me feeling disappointed and frustrated. While they may offer unique and interesting products, it's clear that they need to improve upon their customer service and shipping processes.

So, I went online to check out Touch of Modern's newest collections and ended up purchasing a pair of shoes early in January. Like many of us, I was eagerly anticipating the arrival of my purchase, looking forward to wearing my new kicks. Unfortunately, it's been a couple of weeks and I still haven't received my order.

I contacted the customer service line and was informed that there was a labeling issue that caused a delay in the delivery process. I was pretty disappointed to hear this news but tried to remain patient and wait for updates. It's been over a week now and there's still no proof of my package being sent out. The tracking number I received doesn't indicate any updates, apart from mentioning that the package was delivered on February 2nd.

The team at Touch of Modern has assured me that once the package is handed over to Canada Post, the tracking information will be updated. However, I'm not quite sure what to expect at this point. To add insult to injury, Touch of Modern had the audacity to offer me a mere $15 discount for the total $30 delivery cost. To be honest, I'm not too thrilled about the offer considering the cost of the shoes and the overall level of frustration I'm experiencing.

At this stage, I’m not sure if I even care if the package arrives or not. I’m disappointed with the experience I’ve had so far with Touch of Modern and don't trust them enough to make another purchase anytime soon. In fact, I’ve already deleted the app. It’s a shame, really. I was looking forward to a better shopping experience, but unfortunately, it turned out to be quite the opposite.

If you're considering making a purchase from Touch of Modern, it's important to approach the decision with caution. While the company offers a range of interesting and stylish items, there are a few key things to be aware of before you part with your hard-earned cash.

One issue that many customers have faced is the lack of clarity around refund policies. Touch of Modern does not always make it clear which items are non-refundable, which can lead to disappointment and frustration for shoppers who discover this fact only after making a purchase. This is something to keep in mind as you browse the site and consider adding items to your cart.

Another concern is pricing. While some of Touch of Modern's products are certainly unique and innovative, many can be found elsewhere for a fraction of the cost. It's worth taking the time to shop around before settling on a purchase from this site, as you may be able to find a better deal elsewhere.

Perhaps most troubling, however, is the company's apparent lack of concern for customer satisfaction. Multiple reviewers have reported negative experiences with customer service, with some feeling that the company cares more about profits than happy customers. In particular, some customers have reported difficulty canceling orders, even when those orders have not yet been shipped.

For example, one reviewer shared that they had purchased a wallet that they needed in time for a specific event. When it became clear that the wallet would not arrive on time, they attempted to cancel the order, only to be told that it was non-refundable due to being on sale. However, the company did not actually have the item in stock and needed to order it from elsewhere - meaning they could have canceled the order before the sale ended. In the end, the customer ended up paying over $40 for the wallet, only to later find the same item at Walmart for just $12.

Overall, it's clear that Touch of Modern has some issues to address if they want to win over the hearts and wallets of potential customers. While the site's sleek design and unique inventory may be appealing, the lack of transparency around refunds and pricing, coupled with reports of poor customer service, make it a risky choice for many shoppers.

When I stumbled upon Touch of Modern's website, I was excited to find a flash offer on a few watches that I've had my eye on. Without doing further research on the company, I proceeded with my purchase. However, I soon realized that this company operates differently than others I've dealt with in the past. They don't have any physical inventory in stock, so they take your money and provide a shipping date that could be weeks out. I became skeptical of whether the watches they were selling were authentic, and I worried even further when I tried to cancel my order before it shipped, but didn't receive a response.

After doing some research, I found that other watch sites offer the option to cancel orders before the item ships and don't charge your credit card until the order has shipped. I regret not doing my research sooner before making my purchase.

Thankfully, Touch of Modern's customer service team is responsive via email. After reaching out to them about canceling my order, I received a response from a supervisor who promptly refunded my money. However, I couldn't help but feel hesitant about dealing with a company that operates in such a way. In my opinion, a company should stand behind its products and have a clear return policy, as well as transparent information on their website about their business practices.

Overall, while I appreciate the prompt response from their customer service team, I personally will be hesitant to make another purchase from Touch of Modern.