Bed Bath & Beyond
Reviews and Complaints

I tried to return a vacuum with a receipt dated 8/28/17. On the return sign it said with a receipt you could return at store price something about 20% off which is fine. I was told that on the bottom of the sign it said exceptions electronics. If you look up a vacuum it is not an electronic it's an appliance. So it made the manager look stupid. I was going to add money and buy a dyson vacuum. But I was told by manager Justin I couldn't. This is crap if someone can explain to me that a vacuum is consider an electronic then I will be satisfied. This guy said it's an electronic because it plugs in which that means a washer is an electronic. Definitely not good customer service.

While we were paying for our merchandise the manager abruptly approved the cashier screening and inquiring if we were returning something? The cashier replied: " no, they are making a purchase". Suddenly he searched our bags without asking for permission for making us aware of his intention of doing it. We were totally surprised the rudeness and impoliteness displayed by the store manager in front of store employees and customers. All this incident happened while I was trying to figure out how to use a rebate gift card. The manager left and rapidly came back yelling what items we have purchased because he was missing a Dyson display. Granted that purchase consisted on small broken boxes a dog bed that clearly shows that a Dylan vacuum could not be hidden. At this point I see people in the store looking at us and murmuring. This situation made feel totally embarrased while I realices that he was deliberalty accusing us of robbering the vacuum. His lack of professionalism as store manager and agresiveness and rudeness behavior displayed towards us without a proof made us feel humiliated, embarrassed and totally ashamed of being in involved in such detrimental incident. Despite the surprise from your own cashier who was totally clueless of why he was acting the way he was. She even agreed with us that he approach was totally inappropriate. Due to this incident feel emotional distressed to since I feel that I have been abused as a customer, wrongfully accused of a crime and such aggressiveness had got me sick and, aggressive and totally disturbed and physically and emotionally affected. More so for being humiliated and treated like a thrid class citizen in front of other customer. After paying for the purchase the store manager was standing near the exit door searching us with his eyes and never display an amicable behavior or apologizes for his actions.

I had called corporate right when the incident happened and I have not heard back from anybody to at least offer me a sincere apologize or compensate me somehow for such an incident that has left me with serious remarks.

Thanks
Carlos Cordova

I went in to buy a Breville Espresso machine just about an hour ago. The item was not available at that store or any store. So I called on the Supervisor to help solve the situation since this was a birthday present. The item I wanted was $299...I had a 20% coupon to use. That would bring the item down to about $219 plus tax. Jermaine the supervisor arrived and I explained the situation and that is was a birthday present and I said, if you give me the $499 Brevile for the same price as the $299 but for $399 I will not use the 20% coupon that would take $100 off. It seemed fair to me...just about equal. He said NO...I will not reduce the price of an item. He said, I can call other stores. One is in Pompano a 1/2 each way and they were out already. He said, I can order if for you but I said it was a birthday present and I needed it for tomorrow. He said NO. No apologies. Just have a nice day. Really? This is his idea of customer service. I am going to spend $400 without a coupon and he says NO. I asaid why NO. She said because I said NO. No apology. I told him he just lost a loyal customer. He said, have a nice day! Awful. That is what you say when you are losing a customer...HAVE A NICE DAY! He may be African American and that may be why he was promoted to a mgr but he doesnt deserve his position because he obviously has not idea of customer service. It was a though I was wasting he time. I work in customer service for 43 years and I would be fired if I treated a customers as he treated me just now.

I went to Best Buy a few months ago and the DVD player I wanted was not in stock. They gave me one the was $400 more than the one I wanted. I did not ask for the upgrade, it was offered to me to satisfy the customer. If this is your store policy you may want to change that and quick. But that upgrade without asking was pleasing the customer and made a situation right and had me walk out the store happy and just wanting to come back again. After 16 years and thousands of dollars spent at your store, you have seen the end of me, my wife, my kids any of my friends I tell this story to at the birthday party tomorrow. Today is 8/3/18 and he is a waste to your company if he treats other customers the way he treated me. The lady that helped at 1st was very nice. I must say this decision was above her pay grade and obviously above his desire to please the customer. Just figure the math. $299 is the 1st price...I said I would pay $399 for the $499 and not use the coupon. That is almost a push when it comes to sale price and he still said no...so I say no Sale to Bed Bath and Beyond from this moment forward.

Thanks for listening.
Tom Cantelmo
[protected]

Saturday I was at the Exton Pa store. I had several hundred dollars in gift cards from my wedding. I went to customer service to ask how much money was the total accrued. I waited in the customer service line. There were 3 people ahead of me. As I stepped forward to be the next in line, the clerk said "next person". I was the next person and she told me that she "had to take the person her boss told her to take" The person just waited on, and the people she called, both told her I was next. She said "my boss said". I was in the customer service line, and she took someone from the cashier's lane. I am still so angry about this. It happened around 2pm. I put all of my things down and left immediately. What is the point of customer service? I needed help, I was GOING to buy several hundred dollars in gift cards. Not now.

Hello,

I went online to order Bona Hardfloor cleaning liquid, all of sudden I saw an item added to the cart for one year Bed Bath and Beyond Membership. I am not sure how that got added, I did not realize and made the payment thinking that I bought Bona Hardfloor cleaning liquid. After few days, I did not see anything shipment, went back to my account and saw that I purchased one year membership.

I called the customer service and they said they will refund the money, but they called after few days and said they can't cancel the membership because I bought a product with that membership. Once you said you cancelled the membership, isn't that your responsibility to remove that from my account. How am I supposed to know that I can't buy anything with my account until you cancel the one year membership.

I am really annoyed with this, I don't need the membership and please refund my money.

Thanks
Sampath

I purchased the griddler10/26/15 from Bed, Bath & Beyond. I am totally dissatified with it. The grease does not drain into drip pan, just lies on the grid (my as well fry a hamburg in frying pan), I tried tilting it back a little, then just runs on the counter. NOW, the coating is wearing off one of the grids. For $100 and the cusinart name, I expect alot more than this. I can count on one hand, the number of times that I had to wash out even a drop of grease from the drip pan. I called your 800 #, girl told me I would have to send this back to you, I am not paying to ship it back to you, cost me more than it is worth. I am including a copy of my receipt. Can't seem to insert my copy of receipt, I copied & pasted it but wouldn't come through.

Never purchase anything online from this company. I had to placed an order with someone on the phone because there is no place on their website to add my promotion code. They were able to place my order with my promo code, however I received an email from the purchase department 2 days later asking me to call them [protected] - no one ever picks up and their answering machine says they will call back within 24 hours (never happened because it seems like no one works there). I was forced to call several times per day and still nothing. Then I was forced to call customer service and they can't do anything about it because it's not their department. I'm currently waiting on the phone to speak to someone who can do something, anything about my purchase. What a waste of my time.

First of all, customer service rep can't do anything so I ask to speak to the manager. I get on the phone with jennifer who places me on hold while she tries to call this processing/purchase department. Obviously she can't a hold of anybody because it doesn't seem like anyone works there! Jennifer cancels my order and gives me back the promo code with new expiry date so I can walk into one of their stores to purchase my order. Promo code never ends up in my email or on my account and so here I am again - waiting on the phone with customer service. Jennifer isn't picking up so I tell this new customer service rep to patch me through to any manager! Anybody who can help because their customer service reps are useless! If they can't send promo codes then why do they work there and what are they good for? So pathetic they can't even distribute promo codes that have expiration dates. Bed bath and beyond will be the next company to go like sears and like target in canada - with this type of online service, they won't survive the digital age of shopping.

Today's date: jan 16th 2018

Incredibly long lines for checking. Only one employee was working. Slow like a snail. I think I was waiting for about 30 minutes, so I decided not to wait and just left the line. The second cashier appeared out of nowhere and asked the first one about me not in a very polite manner. Kind of where's this tall white guy who was just staying here? Did he leave?
Other people from the line could have heard it and I think that was rude...

I've purchased something from this website and must say that there is a big difference between what they show you on their website and what you actually receive. I was not satisfied with my purchase, because it was nothing what I expected. Their products definitely are not the worst, they are fine, but not worth the price. Workmanship, material - everything is rather cheap and poor. I would not recommend Bed Bath & Beyond to anyone. There are better sites out there.

I made an order with Bed Bath & Beyond and never received my stuff. They did not reply to my messages and when I called they did not pick up. Since there was no way to reach them I contacted PayPal and BBB. I opened a dispute and only then someone from Bed Bath & Beyond finally contacted me! I wasted almost two weeks just to get some response. They promised me a refund and it is now almost two months later and still no money. Now they say that the refund was processed! Looks like this is not the end and that I will have to fight for my money!

My husband ordered coffee machine from the company www.bedbathandbeyond.com. 20 business days and he finally received the order, but the machine was wrong and defective as well. He spoke with the seller, who excused and told that they would easily change the machine. But 3 weeks have passed and the seller hasn’t provided any information about the machine. My husband contacted him through the website, sent emails and tried to call, but the seller hasn’t reacted. Help us.

We bought coffee machine from the company www.bedbathandbeyond.com. It was real disaster. I waited 4 weeks and heard some fake promises about the delivery. The seller found different excuses and blah-blah, when I asked where the order was. After 4 weeks of waiting and hearing his lies, I finally decided to obtain money back, but there was another problem. The seller stopped to communicate with me. Liars.

I ordered set of towels from the website www.bedbathandbeyond.com. The company is real scam, ‘coz they provided the confirmation info. But they have sent me wrong sizes of the towels. I returned the whole order back, but after that the seller informed me that my desired towels were sold out. I asked for refund, but after 10 days I still haven’t received it. Maybe someone has any ideas how to return money back, please contact me then or leave a comment. Thanks.

BEWARE OF TEXT OFFERS! They sent me a 20% off coupon in the mail and it said text this code to this number for 20% off one item and you will receive your code to use mobile online so I text the code to the number and get a response --"YOU WILL RECEIVE YOUR CODE IN ONE WEEK" Really? One week ...I'm trying to buy Christmas gifts ...you think I'm going to sit around for a WEEK and wait for a code for 20% off ...hahahaha. So I just went to Amazon and found it cheaper anyway. BOGUS!

I went to the Bed Bath and Beyond store in Cedar Park for an item that was advertised in the Sunday paper. They did not have the item in that store, but offered to get it online for me and ship it free. I was assured that I would receive it in eight days. It was not even shipped for eight days. It is now twelve days later and I haven't seen my package and FedEx doesn't even recognize the tracking number they submitted to me. I could have driven about fifteen minutes to another location and purchased the product. I chose the online option because I despise driving in heavy traffic. Never again will I darken their door as I also despise being deceived more than I despise heavy traffic. I hope the product (exercise equipment for the pool) is better than the service or it will be headed back.

I recently bought a Ninja 1000 blender from Bed Bath & Beyond.. I used it to make a smoothie;. First I crushed ice with which the blender did a very good job, then I added the rest of the ingredients:. After pouring it in my daughter's glass, she spitted out something'. It was a 1 cm long by 4 mm wide piece of plastic in the shape of a small dagger|. We were horrified to think that she could have swallowed that, . It turns out that the inner section from the top of the blender seems to have chipped off! It almost seems that someone chiseled the inside.. I took pictures of everything and obviously I'm planning to return it ASAP.

Worst managerial staff ever in triangle mall in raleigh, nc. They did not follow tornado drill training in the April 2011 raleigh nc tornado. A woman from Sanford told me that the same tornado flattened buildings and it was headed towards us. The managers were outside taking pictures of debris on their phones and encouraged others outside to witness lightening and debris. The manager was suppose to make an announcement, he never did. Instead two people walked out the door minutes before the storm hit. The manager never took the employees off their registers..they were 10 feet from glass windows and customers were right behind them..hmmn let me see 165 mph winds and glass windows..thats not going to stop a tree or car from coming into the store and killing people.The manager had no idea that a heart patient and a bunch of people were in the bathroom with a flashlight and chairs that I brought to them. One employee, not a manger, helped out by bringing water and a radio. What were these managers thinking?!? Their immaturity and stupidity could have gotten people killed.

I tried writing a check to Bed, Bath, and Beyond and was told they couldn't except it. So, I walked out w/ nothing. Days later I found that the check HAD gone through. How do I fight this one?

Purchased bed sheets which did not last more than two years, the fabric shredded; washed the towels the first time and they snagged, second time the edge seams came apart. Spent over $1, 000 within two years and have purchasd crap made in China!

I bought two products for Xmas gifts at Bed Bath and Beyond and sent in the paperwork for my $50.00 rebate on each product. A few weeks later I received a notice from the Rebate Center that one of the rebates would not be honored due to lack of proof. I got a hold of a rep at the Rebate Service Center who figured out that it was their mistake and said that the problem was remedied and that I would be indeed receiving both of my rebate checks. Fast forward a month - I had received one check but not the other but continued to wait it out to be sure that they had probably screwed up again. I called the "SERVICE" number again at the Rebate "SERVICE" Center only to find that there was now - no way - on God's green earth that I was ever going to speak to a rep again. I went to the Rebate site but could only "chat" with a rep. The story was too long and convoluted for a chat - I asked to "SPEAK" with a rep but was told to call the "SERVICE" number. I explained to two different "chat" reps that the number just offers recordings and then hangs up. They just kept referring me back to the bogus "SERVICE" number. I instead drove to the store and the manager there honored the rebate as I had kept all of my paperwork regarding it. MY time - my gas money - my frustration. How simple it could have all been if Bed bath and Beyond cared about customer service.

I get that "chat" reps are less expensive for companies and I do a lot of business online for that reason too - but when someone calls my company to "SPEAK" w/someone regarding "CUSTOMER SERVICE" - you better bet they speak to someone! Bed Bath and Beyond - you saved a few bucks on a phone call - but trust me - you lost a customer in the process! If you can't properly service your customers - you don't deserve them...

P.S. If the other check does arrive - I am giving it to my attorney to put into an escrow account. Let's see Bed Bath and Beyond work as hard as I did - to obtain what at that point - will be rightfully theirs. Here is clue Bed Bath and Beyond - if you call - enjoy the recordings.