BeautifulHaloindustrial lighting

L
This review was posted by
a verified customer
Verified customer

I ordered a fixture december 9, 2017, order #891145. We received the light a month later with a broken socket, broken cage, & no instructions. I have been going back & forth with this company since january 9 trying to get either a replacement fixture, or the parts. I am paying $148.30 and $31.24 shipping for a total of $179.04 to have a broken light sent to me. I have opened a case with papal to help resolve this, and they suggested sending the fixture back for a refund. I have already paid $31.24 to get it, now I have to pay again to send my broken fixture back. I do not trust that at all. I do not believe with the way I have been treated so far, that this company will make anything right. All I am getting is canned responses from different people telling me I have to close the case before they will send me my replacement parts, and they cannot refund shipping. Pay pal told me not to close the case because I will lose my protection, and will have no guarantee that I will get anything from this company. I should not have to close the case before I get parts sent to me, and I cannot believe I have to pay this much for a fixture, and then have to fix it myself. I am not an electrician. I can bet if they finally decide to send the parts, that I will be waiting who knows how long to receive them, if ever. I may never be able to use this fixture, or might have to have someone else fix it. I don't feel it is safe having a broken socket. I would not doubt if they tell me I will have to pay shipping for them. I wish I would have listened to the reviews from other people saying do not order from this company. Buyer beware for sure. All I want at this point is to have the parts sent to me that they said would be sent, and the 10% discount that has been offered for all my trouble. Once I receive the parts and discount, I will be more than happy to close the case.

industrial lighting
industrial lighting
industrial lighting

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Submit

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.