Truist Bank (formerly BB&T Bank) review: Truist-3rd world service, just as bad as suntrust

I called Truist on Fri, 10/24/2025 and totally wasted 2 hrs of my life with these yahoos. I knew it would be bad because it always is with them (and Suntrust before) but I had no other choice to resolve some issues. I dredded calling, so I made sure I had a big glass of water, used the restroom, took a deep breath.

In this order I spoke with Chris, Allan, Felicia, Shakita. The last 2 women hung up on me. Nope, I wasn't mad or offended anyone, they just flat out disappeared. I did ask Shakita if she had my # and if she would call me back if we get "disconnected." She said yes. But she lied.

Next call, starting all over, I asked for a superv. Nice & polite Adrian answers and assures me she will take care of everything. Whew, she sounded so professional & normal. I told her I just need help getting 2 things resolved. She too, said she would call me back if we get "disconnected." She resolved 1 issue, then after a long silence, hello, hello, she disappeared. What a jerk. No call back no nothing. Liar.

I call Truist again, and spoke to Linda, Truist "employee" #6, and she was pleasant. She simply said she can't help me adjust billing cycles with another acct and wanted to pass me to another person. I declined and gave up in defeat. What is wrong with these people?

I read their mission & value statement on their website before posting this — ha! What a joke!

Allow me to quote their mumbo jumbo: "At Truist, being a purpose-led organization means striving for better. Doing the right thing for our clients. And taking the lead and encouraging others to live their purpose."

Mission
"Our mission defines what we do. It focuses us to provide distinctive experiences, create inclusive and energizing opportunities, and embrace safe and sound practices for our clients, teammates, and stakeholders."

Avoid this bank like the plague.