Truist Bank (formerly BB&T Bank) review: Scam artist

My debit card was hacked on 7/16 and there was a charge of $165.00 to a fictitious business. I filed a claim the same day, I was told that I would have my money back within 2 wks and they issued me another card. After 2 wks I called customer service about the claim, and st first they didn’t know what I was talking about. I filed another claim and miraculously found my original claim, and I was told that the money was due to me and that I would receive it within the wk. well obviously that hasn’t happened. Every week I’ve called the fraud dept and get the same runaround, just yesterday I was told that they sent the “merchant” a email and their still waiting on the response from them, I asked them when they sent the email to “them” they told me it was a month ago, they then told me it’ll take a total of 3 months before they will issue my money back. As of today 9/2 nothing, I’ve been a Truist/suntrust customer for at least 20 yrs and this is how they treat a long time customer, I guess it’s time to get another bank that appreciates there long time customers.