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Baymont Inn & Suitesroom, guest service, and safety

1
M Aug 11, 2018

We got back to our room on the first floor from the event we were at around 1 am. We are traveling with three children. When we got in our room we immediately noticed there was flooding in the bathroom. The light fixture was full of water as well. The water was already soaking into the carpet through the room towards the door and through the wall to the closest bed. We went to tell the front desk so they'd know and we could be moved from that room. It was not a safe environment especially with children, whom were scared. The employee stated there was nothing he could do and that his manager would be back in the morning during normal working hours. He claimed to have gone up to the second floor to shut water off above us. The employee did come mop up some water, but it didn't stop the water from coming in all night. We asked again for another room or accommodations at a nearby hotel of which we were denied. He said they were Sold Out and they did not have a program set up for us to stay anywhere else. He told us to stay put in that room and offered us towels to help clean it up. Finally, around 4am a room on second floor"magically" was available that he claimed to never have been checked in to. He had us move rooms at that point. We were finally able to sleep a little. Around 9:15am, we walked by the original room we were in and the water was soaked into the hallway. There were other guests having to walk through this. We went back to the front desk to speak to the manager. He was still not there. The lady informed us he would be in around 11 or so because of the water now in the hallway. We said we were told he'd be there already and that signs need to be put up preventing people from walking in that area as the electricity was all still on. She didn't seem to care. She proceeded to tell us we would have to switch rooms again claiming the second floor room was booked for the night. This time we are told we are being moved to the third floor, so we don't have leaking in the ceiling to worry about. Once in yet another new room, we noticed an awful smell. It ended up being from a lot of mold in the air conditioner. We talked to the lady at the front desk and she moved us to another room. This room was better, but it felt really damp like our first room. Eventually we were able to speak with the manager and were offered all of our nights to be free for all the trouble. However, having those charges reversed, my points for those nights were never accounted for in my Wyndham Rewards. While we were thankful for the charges being reversed, it still does not make up for missing out on an entire day of where we were supposed to be for our trip to Minneapolis. We were very disappointed our stay at this hotel. I would never recommend for anyone to stay there.

Baymont Inn & Suites
Baymont Inn & Suites
Baymont Inn & Suites

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