Baton Rouge Water Company review: Payment not received

Reading the reviews for BR Water Co. was actually validating because I was losing my mind trying to navigate the system of simply paying my bill. I just now got an email that my automatic payment did not go through on my one account but did on my other account. Now I have to make the decision to pay the convenience fee by calling with a credit card or go through the whole process again paying through a pdf file which 8 out of 10 times didn't work. It is so complicated and when you follow each step carefully it still doesn't work, and I end up trying multiple times. How is it possible in 2023 that a major utility company does not have a website that you can sign into your account, pay your bill, view payment history, etc. I have used 3 different internet browsers to access their website because clicking on the majority of their links give me an error page (see picture). This is insane and like a monopoly, we have no power except to write reviews like this and hope that someone there has integrity and wants to at the very least do the bare minimum to allow for more autonomy with our bill. It would save time, money and so much frustration and irritability. Please please please start listening to your customer feedback (which you can't even send in an email because all there is listed on the website is a phone number).

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