Planterina
Reviews and Complaints

I'm really upset about my experience with Planterina. I spent a lot of money on some plants and when they arrived, they were covered in black spots. I was really worried that they had a bacterial infection and I reached out to the company for help. But I haven't heard anything back from them yet. It's been really frustrating because I was expecting better customer service from a company that I had heard such good things about.

I did get one response from them, but it didn't really help. They just said that they would give me a discount on my next purchase. But I don't want a discount, I want my money back! I feel like they're not taking my concerns seriously and it's really disappointing.

I had high hopes for Planterina because I had seen some great videos on YouTube from Amanda. She made it seem like her company really cared about their customers and that they would go above and beyond to make sure that you were happy with your purchase. But that's not what I experienced at all.

I'm still waiting for my refund and I don't think I'll ever buy from Planterina again. There are plenty of other nurseries out there that offer great customer service and quality plants. I don't see any reason to give my business to a company that doesn't seem to care about their customers.

I gotta say, I've bought a good number of plants over at Planterina. And I should be loving life, right? But I've noticed something that gets my goat. The plants on their website seem huge and grandiose, but when they arrive at my door, they're way smaller! It makes me feel like they're tricking me. And to top it off, their tracking system is wack. I can never tell when my babies are gonna show up!

But listen, I ain't one to complain. I'm pretty chill. But when I got my latest delivery, a fiddle leaf fig, and it was all kinds of busted, I lost my cool. I hit up their customer service, but they took days to reply! And when they finally did, they said it was damaged from the cold and they'd only give me $9. But here's the kicker: I dropped $50 to get that plant. And now it's probably gonna die 'cause they messed up.

I don't know about y'all, but when I buy something from a store that specializes in shipping plants, I expect it to get to me in one piece. I wouldn't recommend this company. They don't seem to care about their customers or the quality of their products. You're better off going somewhere else.

Hey guys, I recently tried out planterina.com and will share my experience with ya! Alright, so like some of the other folks leaving reviews here, I was unlucky and got some dead plants too. It was a bummer to get two dead Hoyas as part of a promotion where I had to spend at least 50 bucks to get two free plants. When I reached out to their customer support on the website, they told me that they can't refund me or give me replacement because the Hoyas were the "free" plants. Bummer, huh? It was kinda weird that the "free" ones were dead and the rest was alright though. The rest were kinda teeny-tiny, but good enough to stay alive - fortunately!

Honestly, I used to really enjoy watching some of Amanda's videos before and felt like she's a cool person. But this experience just left a pretty bad taste in my mouth - to have your plants come dead, and to get no assistance from the company, it's just not how ya do it. I'm all about supporting people who inspire me, but this time around, I can't bring myself to back her.

Now, I read some of the positive reviews around here and I gotta say it just doesn't match up with what I experienced. Y'all should be aware that there's a reason why the bad reviews seem to have similar complaints. Dead plants, non rooted cuttings, customer service leaving something to be desired - these themes pop up again and again.

In conclusion, I was bummed out by the service I got from planterina.com and would not recommend it. Sad, cuz I was really excited to try em out!

I recently got into plants more because Covid had me inside and medical issues weren't helping. I have ordered a lot of small sizes from Planterina and for the most part, I've been happy with what I've received. Lately though, things haven't been going as smoothly. This winter especially, I've received some damaged plants that were super wet. The company did credit my credit card, but the inconvenience has started to get on my nerves. I do appreciate the free shipping though. However, now they're charging for heat packs which is something other companies don't do. Maybe ordering during the winter in the Northeast isn't the best idea. I've started ordering less from them these past few months. I've also noticed that "Amanda" is pushing specific plants a lot lately to try and get more business. It might be working for the company, but it's not okay for quality and reliability to slip. I've started looking into other plant companies to give my business to, which is unfortunate because I did like Planterina.

I really love my houseplants, so I was excited to try out Planterina.com for my next purchases. Overall, I've had mixed experiences with them.

My first order had a few plants that were delivered outside of their nursery pots, which was a disappointment. I reached out to customer service to bring this to their attention, and they were kind enough to send me a replacement plant. However, the new plant they sent me was quite small compared to what I had paid for ($55), so I didn't feel like I got my money's worth.

Unfortunately, my most recent experience with Planterina has been even worse. I received a pothos plant that was completely dead and mushy - no signs of life at all. This was really disappointing, especially since I had been excited to add this plant to my collection.

Overall, I'm hesitant to order from Planterina again. While they have some interesting and unique plants on their website, I don't feel like I can trust them to deliver healthy, high-quality plants every time. If you're looking to order from them, just be aware that you might not get exactly what you're expecting.

So, I bought a plant from Planterina with a special planter included. However, when the package arrived, I was disappointed to find that the plant was only in a regular nursery pot and the planter was nowhere to be seen. I reached out to their customer service, and they offered me only half of the cost of the planter if I wanted to buy it separately.

To be honest, I'm feeling a bit cheated here. The reason I bought the plant from Planterina in the first place was because I was drawn to the idea of having it in a specific planter. Now, I'm stuck with a plant I don't really want and $42 down the drain.

Overall, I wouldn't recommend using Planterina. It seems like a real scam to me. They advertise a product with a fancy planter but then don't deliver on their promise. Avoid them if you can!

I bought this cool looking plant called the Hoya crimson queen from Planterina, and I gotta say, the plant itself was pretty legit. But the company actually sent me another plant, a snake plant, for free! I was stoked about that, even though I wasn't expecting it.

Anyway, the plants arrived in a timely fashion and they were packaged super carefully. The unboxing was honestly pretty fun. But after a couple weeks, I started noticing that my Hoya crimson queen wasn't doing so hot. Like, it was legit dying. I was getting worried cause I don't exactly have the greenest thumb.

So I reached out to Planterina customer service, asked if they could discount me or replace the plant. They ended up offering me a $20 credit for my next order, which was nice, but I wasn't about to use it. I was pretty bummed that my first online plant purchase wasn't all that successful.

Bottom line: if you're looking for plants, I recommend buying local instead.

So, I gotta be real with y'all - my last experience with Planterina wasn't the greatest. I ordered two 4" scindapsus plants from their website, and when I went to unpack them, I noticed that some of the cuttings had fallen out during shipping. To make things even more frustrating, none of these cuttings had any roots! On top of that, I began to notice some tiny flies buzzing around - turns out they were fungus gnats that had hitched a ride in the packaging. Not cool, Planterina.

After reaching out to their customer service team and sending over some pics of the problem, I didn't receive the response I was hoping for. Instead, they assured me that everything would be okay and to just wait it out. I can't say that I was too thrilled with this answer, and honestly, I don't think I'll be ordering from them again anytime soon.

Listen, I love plants just as much as the next person, but when I'm spending my hard-earned money, I expect to receive healthy, full plants - not a bunch of cuttings and pesky bugs. Hopefully Planterina can step up their game and improve their shipping and customer service for future buyers.

Do yourself a favor, folks, and think twice before ordering from Planterina. Sure, ordering online may seem like a convenient option, but in reality, you may end up paying more for a plant that is much smaller than what is advertised. Trust me, I learned the hard way.

When my plant finally arrived, I was surprised to see that it was much smaller than what was shown on their website. In fact, the plant had been cut down to size before it was shipped to me. This left me feeling very disappointed and taken advantage of. I reached out to their customer service team, who offered me a measly 10% refund as their only solution. Needless to say, this left a bad taste in my mouth.

My advice? Check out your local nursery or garden center before falling prey to the convenience of online shopping. Not only will you save money, but you’ll also be able to see and feel the plant before making a purchase. Don’t make the same mistake I did.

So, I gotta tell you guys about my experience ordering plants from Planterina. I wrote a review before, but after they gave me a refund and a chance to reorder, I thought I’d give ‘em another shot. Well, guess what? The plants I got were STILL in bad shape! They were practically frozen and all messed up from the bad packaging. And get this: when I asked for a replacement for one of my $250 plants, they said no way. I had to contact the BBB to get anything done. Can you believe that? So disappointing.

I recently got myself some verdant green babies from Planterina - two Maranta plants dressed in the coat of red and the size "large”. As we all know, these are not just some lifeless decor items, but they possess their own distinctive personalities. Thus I didn't expect these to be exactly alike or faultless just like any other living entity. When my order arrived, one of them hit the perfect spot, however the other one was a tad bit smaller and had about a 50% of its leaves discolored to a yellowish tint. Moreover, to my disappointment a few leaves were even shriveled up and looked dicrepit.

Assuming that maybe a lil bit of extra time with some TLC (tender love and care ) might do the trick and revive the frail-looking leaves, I dropped them an email notifying the situation. Hoping for at least an acknowledgement, I was bewildered to receive absolutely nada in return. Not a single response, zero, zilch. To be honest, I was left feeling a slight sense of dissatisfaction and a strong urge of reluctance to order from them if needed in future.

So, I placed an order on planterina.com and I got this variegated Dieffenbachia, or Tropic Maryanne. This kind of plant should have a cool-looking pattern of dark and light markings all over the leaves. Unfortunately, when my Tropic Maryanne arrived, it wasn't quite what I was expecting. Actually, the newest four leaves were completely green, which means I won't get to see any more of those fancy variegated leaves. I mean, unless I do something really drastic, like cutting the plant down to the base and starting all over again. That was not what I had in mind when I placed my order.

So I contacted Planterina and I asked for a refund. I mean, the plant I got was not really what they said I was ordering. To their credit, Planterina was accommodating and granted me a refund, although only for 30% of what I paid. But, you know, something is better than nothing. All in all, I have to say that my experience with Planterina was not the best, but it was not the worst either. I appreciate that they were willing to work with me to find a solution, and I hope that in the future they'll be able to provide more accurate descriptions of their products.

Just had my first experience buying from Planterina and gotta say, I was not impressed. I spent some decent money on a plant that looked absolutely nothing like the pictures they had on their website. I mean, come on! That's the whole reason I made the purchase in the first place. I wanted a fancy-looking plant to brighten up my boring home, but what I got was a scraggly little thing with barely any leaves and certainly no trailing vines like they showed in the pics.

But that's not the worst part, folks. Nope, it gets worse. As soon as I unwrapped the plant, I could see little bugs scurrying around in the soil. Fungus gnats, do you believe that? I don't know what kind of operation they're running over there at Planterina, but I sure as heck didn't sign up for bug-infested plants.

My advice? Save your money and just wait until you can find the plant you want at your local nursery or home improvement store. At least then you can see what you're getting before you buy it. And don't even get me started on the price hike. I don't know what kind of fancy-pants plant business they think they're running, but it's certainly not worth the extra cash.

Honestly, I wouldn't mind paying a little extra for a plant that actually looked like the ones they show online, but this was just ridiculous. It's false advertising, plain and simple. So do yourself a favor and steer clear of Planterina. Trust me - your wallet (and your sanity) will thank you in the long run.

I went ahead and made an investment of nearly one hundred dollars on a pretty sizable sansievieria jaboa from planterina.com. Initially, the plant looked stunning, but there was one issue that really bothered me. The plant seemed to be waterlogged, and this made me anxious, but I figured that things would be fine; I just needed to watch over the plant. After roughly a week, the leaves began to feel soggy, and before long, I could see that some were getting quite mushy. It was alarming to me because they would fall off slowly, maybe a couple of leaves every week or so. I didn't water the plant because my moisture meter kept reading 'very wet.' This went on for about a month before I contacted the company and explained that I wanted a replacement, given that the plant was not doing well. The response I got from their support was dismissive as they said that I had waited too long, and nothing could be done to assist me. The lack of support was disconcerting as there was no other way to contact an actual person than through email correspondence.

One of the biggest issues that I had with the company planterina, an eCommerce store that sells plants, is their non-existent customer service. It also did not help that there were no reviews on the website that I could check before making my purchase. During my experience, I realized that I should have done my research more comprehensively. Overall, my experience with planterina.com was discouraging and disappointing. Due to the negative experience, I would not recommend purchasing plants from them.