Bath & Body Works Direct review: Discharged for dishonor

As a U.S. military veteran, I have dealt with high-pressure situations, difficult people, and environments where integrity isn’t optional — it’s required. My recent experience with Bath & Body Works showed me the exact opposite of integrity, accountability, or basic respect.

On November 15th, I placed an online order and realized within minutes that my address was wrong. I did what any responsible customer would do: I contacted customer service immediately. Instead of help, I was met with hostility, dismissiveness, and representatives who seemed more interested in arguing than resolving a simple issue. Not one person showed professionalism.

After hours of pushing through rude and uncooperative staff, I was finally told my order would be canceled. I relied on that confirmation — because when someone tells you something is canceled, you expect them to follow through.

Bath & Body Works did not.

I was still charged $58 for the order they claimed was canceled. And because they refused to correct the address or take responsibility, the package shipped to the wrong location. I then had to pay another $30 to UPS out of my own pocket to fix a problem their employees refused to address.

As a veteran, I understand chain of command, responsibility, and owning your actions. Bath & Body Works demonstrated none of the above. Their customer service team was disrespectful, unprofessional, and openly dismissive — behavior that would never be tolerated in any disciplined environment.

After researching online, I found countless customers dealing with the same issues: false cancellations, rude agents, and zero accountability. This is not a one-off failure — it’s a company culture problem.

Bath & Body Works should be embarrassed by how they treat their customers — especially those who served this country. I didn’t expect special treatment. I expected honesty, competence, and basic human decency. I received none of that.

This company needs a complete overhaul of its customer service culture. People deserve better than the disrespect and negligence I experienced.