Barclays Bank reviews and complaints 1
View all 255 complaintsBarclays Bank - Interest charges
I used a balance transfer offer. The agreement was that they would not charge interest, and then they started charging interest, claiming that it was on my other purchases. I reduced the balance substantially below the original balance transfer amount and the still kept charging interest. Further, they have raised the interest charges to about 20% even though I was never late with a payment. I just paid off the bill. I plan to cancel the card. Shall I try to resolve it first? It will take me a week or two to pull all my old bills together.
The complaint has been investigated and resolved to the customer’s satisfaction.
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My interest rate also went up significantly. When I called to question it, I was told that there was computer trouble and they could not access the information and I should call back in 7 days! I paid off the account.