Barclays Bank

I have been unable to log into my account on line for three months. The following is a condensed version of my interaction with customer service over the past 3 months. I am including only the highlights, but there were quite a few more contacts with customer service during this period.

I initially called at the end of July and was told that the system was done and to try back in a few hours. Waited, still couldn’t log in. Then I was told that they were trying to work out some kinks in the system and to try logging in again in 48 hours. Waited, still couldn’t log in.

I called again and was told that I needed to change my password due to a system change. We tried that on my iPhone (didn’t work) and was told that I needed to change the password on my laptop. I was traveling without access to my laptop; so I waited two weeks until I got back home.

I tried to log in / change my password on the laptop and it didn’t work. I lobbed in another call.

After trying several different ways to get in (including checking to see if there were are holds on the account - there weren’t.), a ticket was created for me. I waited two weeks and tried to change my password but it was still “unable to access my account for security reasons” and instructed (as usual) to contact customer service.

I called and after trying the same useless steps to attempt to login. I requested to speak with someone from IT to help troubleshoot. I was told someone from IT would call back within 48 hours.

After waiting 2 weeks, I reached out again; went through the same steps I had done the previous 5 times I called, again without success and asked to speak with a manager. None were available (I did wait over an hour for one) and was told that one would call back within 48 hours. To my surprise (I’m being sarcastic), no one returned my call.

I called again two weeks later and someone said they spoke to someone in IT (while I waited on hold … no sure why I couldn’t speak with them) and was told that they would look at it and it would be fixed in … you guessed it 48 hours!

It has been 4 days and it still hasn’t been fixed. I am at my wits end. I like to pay my credit card bills every week or two and review activity for fraud and unwanted recurring charges and it is very time consuming to pay bills in the phone and almost impossible to check every transaction via the phone.

I am shocked by how poor the customer service has been. The time it has taken to fix what I think is a simple problem, plus the string of broken “48 hour” promises.

Michael Magee

I am currently living in Australia and have been a Barclays customer for many years. I have 2 fixed rate bonds which I wish to terminate. Despite writing and several telephone calls, my wishes/instructions have been completely ignored. I have just received notification that a bond is due to mature today, letter took over 3 weeks to arrive. Unable to make contact yet again. I simply wish both bonds to be terminated and funds transferred to my current account. I am not concerned about losing any interest, such as it is.

Before Barclays took over the old navy account it was synchrony just before that happen I paid my account in full which it was $30. Now months later they are still carrying the balance every month no matter how may times I've called to remove this charge. They credit my account back any late fee that keep accumulating but the balance of $30 is always still there. They keep telling me they fixed it and wait a month and I'll see it come off. Here we are a another month and its still there. I don't know what to do any more to fix this issue but I will not use my credit card any more and will be letting all my friends and family not to use it either. I just want to clear this up so I can stop watching to see if this ruins my credit.

5/5/22- 9/13/22- Barclay Credit Card is committing FRAUD by accepting a payment to a closed account and not returning the dollar amount after 4 months. They initially acknowledged receiving the $$ in writing but after multiple phone calls, proof documents and electronic tracking number provided, they now are saying they are unable to locate the $$$. All calls being told "I am sorry...I will escalate this... you have to wait 2-3 billing cycles...someone closed the case...give new case # and told have to wait 45 more days" Still no resolution- Would not recommend getting any credit card with this company.

I have now received 4 letters with the same contents informing me "I've opted to receive paperless statements - No I haven't.

Apparently I was sent an email and text to this effect - I've had no email and don't have a mobile phone.

I do not engage in Internet banking personally.

Please stop wasting postage by sending these letters out.

I am an ex member of staff and a shareholder.

Thank you.

I agreed to a Barclay's Credit Card 0% interest balance transfer on June 21st, 2022 and it ended up being the worst financial decision of my life.

First, I noticed something was wrong when my credit score dropped from the upper 700's to the mid 600's in the span of a week. I presumed that it had to do with my debt to income ratio and the hard inquire, but, it was because I was charged twice for the amount that I had agreed to transfer,$17,000.00 plus the fee of $680.00. The unbelievable part of the issue is that my credit limit is only $18,000.00. One would think that there would a failsafe in place to prevent an extra $17,000.00 from being accessible to any given account, but, to my dismay it happened.

Next, I did what anyone would do and called Barclay's US customer service to bring it to their attention, as it seemed like an honest mistake that should be resolved easily. A few clicks here and boom, issue resolved, right? Not exactly.

About two weeks later I was notified by my banker that I did not qualify for a mortgage pre-qualification due to my unacceptable debt-to-income-ratio.

How could that be, I asked. When I received word that I still owed over $34,000.00 to Barclay's US I was in shock. How could it take this long, approximately three weeks and counting to resolve a balance issue? Well, the story goes on.

Since my first phone call to Barclay's customer service on June 27th, I have called once a week to resolve my issue and have opened up multiple tickets, four to be exact, in hopes to resolve my issue. But, still it seems like no progress has been made to bring my balance to the correct amount. This incompetence and disorder is beyond frustrating and counterproductive to say the least.

To make matters worse, I have spent a collective amount of over two and a half hours on the phone explaining my issue to Barclay's US representatives and listening to hold music. This interrupted many aspects of my work and home life as my time is very valuable to me doesn't come cheap. Although the reps are kind and soft-spoken, they're not very courteous or accommodating since it seems as though they're helpless in making any real progressions in resolving my issue. They just keep telling me that they're sorry and that they'll "open up another ticket." Yet, week after week I keep getting the same meaningless result. Sadly, no changes reflecting the correct balance to y account.

In my most recent call to Barclay's US, on Thursday, July 28th, 2022, nearly five weeks after my first call to their customer service department, I asked that my call be escalated to someone who can provide the reason as to what is taking so long, why this happened in the first place and when I may expect a resolution. A few reasonable questions, yes? After speaking to a financial specialist named Cris and later a manager named Robert, whom was not at liberty of sharing his last name but shared his badge known as COERRS, which I find odd, I was given the same story: "there's nothing that can be done except for opening up another ticket and checking on the status of the most recent tickets." Needless to say, nothing productive manifested out of that forty plus minute call and I am still stuck with an astronomical balance accompanied by a very large minimum payment of $350.00 due on August 14th, 2022.

Anyone, nowadays can see how my issue may negatively affect pretty much every aspect of a "valued customer's" financial life. people want more than to be told "I'm sorry for the inconvenience" when they're dealing with a problem that was made on the vendor's end. We live in a digital world and failsafes exist primarily for this reason, mitigating human error while supplying your patrons with the service that's expected from you as a provider. I mean, even Facebook asks us "Are You Sure" when we ask to have a photo deleted from our profile. There should undoubtably be something that prevents a double charge from taking place, especially one that goes over twice as much as the accountholders credit limit, wouldn't you say?

If there's a way that I would clearly summarize my issue, it would be this:

I'm not asking for much. Please, just fix my balance issue to the correct amount. I have wasted a lot of time worrying about not being approved for a mortgage due the effect of your mishandling of my account. It has taken me a great deal of time and effort to achieve the credit score that I had before this disaster took place. I have wasted a lot of precious time getting nowhere with your customer service reps. Please implement a system where this doesn't happen to any of your future accounts. And, if you want to keep your customers happy, treat their accounts fairly.

I have spent 3 hours today trying to speak to someone on behalf of my 93 year old mother. She lives 100 miles away from me and is unable to take calls on her own. I have been trying to set

up online banking for her so that I can help her manage her finances. She does not have an email address so I tried using mine.This was rejected. Her local branch has closed down. Can you please advice me on how I can move forward without speaking to anyone . My next step is to change to a different bank,

I have a standing order set up to go from my current account to my savings account this month (July) my current account did not have enough to be sent to the savings account but you did it anyway.. The balance of my savings account the night before was 318 I awoke the following morning to find my current account was in debit as you say you transfered the30 standing order but it was not in the savings account... I then had to transfer money from my savings account to clear the debit on the current account leaving me short of 30 as it didn't go in the savings account I've rung on numerous occasions to sort this only to be told that the savings account balance is correct but I know it is not as I've explained above please can you look into this as I'm not getting any where over the phone account number is23361748/..sort 201026 thank you Mrs Louise whatley 37 tymbarlum close tysign risca np116rf

Statement of opinion on the authenticity of the issuance

Contacted Barclays bank numerous times regarding a lienholder issue stated on Certificate of title. Lienholder is stated as :

Barclays Bank

688 White Plains Road

Scarsdale NY. 10583.

I've asked you many times to send me a letter of lien release so i can legally register this vehicle. It's been 9 weeks and I still have no letter. Please help in resolving this matter.

My address to send the letter to is:

Enrico Vassallo

64 Windsor Circle SW

Ocean Isle Beach, NC 28469

Fack or original

We used the link on Jet blue airlines website that stated we would get a statement credit and 15,000 bonus points on our first statement. They must have had a bait and switch because they are claiming that in the terms and conditions we agreed to 60,000 bonus points and nothing else. We would not have opened the card if that were the case. We have now closed the account and paid it off. But we are upset at this bait and switch from the comany.

Today I tried to purchase £50.00 worth of premium bonds and my payment was declined.

As there is sufficient funds in my account can you tell me why this payment was declined?

I had purchased £100.00 worth of bonds a few days ago and that went through with no issue.

Regards

S Callaghan

The Community/ Business Accounts for Cotton Parochial Church Council need to change the signatories because a new Treasurer has been installed. Please send me the paperwork required to complete the transfer. The members agreed to this change at the meeting yesterday, so would it be possible to undertake this transfer immediately, as there are several creditors awaiting payment.

Thank you.

Richard Lawson (new treasurer)

R J De Beer (outgoing treasurer)

PS Could you please advise me of the nearest bank I may deal with.

Please send the required documents to:

Mr R A Lawson, Applewhite Barn, Old Newton, Stowmarket, Suffolk IP14 4EU

Had 9 months of unauthorized charges on my card. I gave Barclays a written explanation of why it was not authorized. A vendor had not canceled a membership, kept charging me monthly for services I was not getting. Barclays did their ‘investigation’ and then told me the charges were valid because of the history I had with the vendor. My first initial charge I was not disputing because I did receive the services, the 9 after were NOT a authorized and I did not receive the services the vendor charged me for. Barclays customer service are box checkers and don’t look at the facts or listen to the facts. They do not protect their customers from fraud. I have closed my account and will never do business with them again.

I have been dealing with Barclay Bank (8) representatives since September 2021. I have talked to several departments concerning my case. Representatives promised me resolution, but I have NONE. I was just told today to call tomorrow to talk to the Resolution Team, they had closed for the day!

In short: I received a refund from Air B&B in Sept. due to a cancelled wedding in New Mexico, due to Covid. I have all the numbers and documents to prove that transaction. They credited my Chase credit card. Barclay took over that account within days of that transaction. Chase won't talk to me and Barclay is saying they can't help me get that money refunded to my account. I wrote a dispute letter as requested by your representative. I have called the company since Sept. 2021 with no satisfaction. I have proof from Chase that my credit card received that credit of $392.42 !

I have documents to prove all this info.

I am so upset about Barclay's customer service. I live on a fixed income and need this money. Actually today, one of your representatives said that something is wrong with my account with my husbands name on it. I separated from my husband 18 years ago and he died in 2018! He never was any part of my accounts. You can imagine my disgust with this response.

Imagine my surprise today when after being a holder of a Barclay Bank Mastercard for many, many years, all of a sudden my credit limit has been reduced by $2,800. I have had a limit of $12,350 for years and I saw on my statement that they have lowered it to $9,550. Coincidently this is only about $250 above what I owe. I can see no reason for this. I have not used their card in over a year but I have consistently paid them early every month and I have never, ever missed a payment to them or to anyone else. I have been paying off my balances consistently. I have called the company and have been told that they sent me a letter explaining this. I have received no letter. So the representative read the supposed letter to me over the phone. Evidently they have reviewed my account and I am now a credit risk? A credit risk? I have been nothing but a loyal customer to them for more years than I can count. Their interest fee is outrageous and more than half of the payment goes to interest. I plan to report them to my Attorney General. A $2,800 decrease will definitely decrease my credit score which I have been working so hard to raise. This is ludicrous! Since this is the way Barclay Bank treats their loyal customers I will be taking measures to pay off my balance soon and then cancel my account.

Failure to refund:

There is no option online to get a refund back to your bank. Customer service, via phone call or secure messaging, is totally nonfunctional.

I had a negative account balance after a refund from one merchant. Two months, four phone calls and three secure messages later, I am still waiting for a refund check.

Avoid this credit card. Thank you for reading.

Barclays customer for many years and use online banking. Problem occurred when I received a new debit card and was unable to activate it in pinsentry machine to log in. Have made several calls to bank and problem unresolved. Was given a Skype number and during the course of the conversation was informed that because of new banking regulations, my account has been blocked/closed as I do not have a UK residential address. I am a temporary resident in Australia. I asked for my money to be transferred elsewhere, another UK bank, but that didn't seem to be an option. I am wondering if this is a scam?

I am now in the position of not being able to access my funds, which include a UK pension which was paid into this account. This has occurred in the past few days, late January. I would have expected Barclays to have advised me that as I don't reside in the UK at the moment I can no longer hold and account. Would mention that I have been in Australia for a few years wothout any problems.

I had someone get a hold of my card information back in November and made a 2, 000 charge to my card. I caught it pretty quick, and shut off my card, and called their fraud department. They canceled my card, and sent me out a new one. A week after I got a letter in the mail saying that I wasn't responsible for the charge, but never saw anything reflecting it on my account. I waited a month, still nothing. The second month went by, and I contacted them again. They said they were sorry, and they would get on it right away. Well finally after 2 months they took the charge from my balance, but NOT the interest charges on 2k for two months. I sent them an email, and get a response saying I have to contact another department now to get that taken care of. This company is a total joke when it comes to professionalism.