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1.3 15 Reviews

Banque Atlantique Complaints Summary

1 Resolved
14 Unresolved
Our verdict: If considering services from Banque Atlantique with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Banque Atlantique Ciao

Alexander Babila nchunu un truffatore professionalmente bestia nera di africa in Camerun che rruba la gente

Desired outcome: Porta su tua sorella

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Banque Atlantique Application for fund claim

I am Mr Saifadine Dahab Yassin, Humbly applied for transfer of US$ 11.2M(Eleven Million Two Hundred Thousand US Dollars form the account number AC/BATG/A656526/06 Established in January 2006 by my late aunt Mrs Miriam Ahmed Yassin who lost her life through natural disaster in city of Yogyakarta, Java Island, Indonesia into my account [protected] and I had sent all the required documents to the foreign operation of Banque Atlantique Microfinance Republic of Togo through Email address [protected]@accountant.com and the bank required form to come down there to sign the release documents for transfer so please kindly follow my case and give feedback about my transaction
Thanks regard
Saifadine Dahab Yassin
Email address [protected]@gmail.com
Tel [protected]

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Update by Saifadine Dahab Yassin
Jul 15, 2020 2:12 pm EDT

I, mr. Saifadine dahab yassin, humbly writing for transfer of us$11.2m (eleven million, two hundred thousand united states dollars) from the account number; ac/batg/a656526/06 established in january, 2006, by my late aunt, mrs. Miriam ahmed yassin, who lost her life through natural disaster in the city of yogyakarta, java island, indonesia.
I have sent my application through this email battogo@accountant.com and I received comment from dr kelly williams is repersentive head of investment banking and foreign operations banque atlantique microfinance togo, lome branch he promised me that will transfer the amount after I send to him my late aunt death certificate and deposit certificate and I have sent to him the certificates which he asked for and he just send to new account number created for me in togo and for transaction and it doesn't active as well as I did receive any transaction receipt on my account so please kindly follow my case and resolve my account problem below
[protected] and get back to me

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Banque Atlantique Communication

No one is contacting me! My name is Derwin Dewayne Manning, Email [protected]@gmail.com I have on line access but havnt heard from the bank in 2 months Mail: [protected]@e-banqueatlantique.cf

Branch Office 212AB.My account [protected]
Derwin Dewayne Manning
Mrs Jean-Claude Bahi

Bceoa agency

Ref # 9009123KK [VERIFICATION COMPLETED]

I recently had a Change of Ownership and Signatory to the Estate is completed and the bank have already given me online access. I recently requested online that the funds be transferred to my checking account in USA. I Need to know what's going on. It's been 3 months since I had any contact with the bank. Need please. I went through the court process lawyer bceoa agency high court etc which took almost 2 years I'm trying to establish with the Transfer Department of Banque Atlantique.

a Change of Ownership and Signatory to the Estate
have been completed

Dear Derwin Dewayne Manning,

Ivory Coast
Atlantic Building, Avenue Noguès Plateau
Tel. : [protected]
Fax: [protected]
E-mail: [protected]@banqueatlantique.net

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Is Banque Atlantique legit?

Our verdict: Complaints Board's thorough examination reveals Banque Atlantique as a legitimate entity with notable strengths. Despite a 6% resolution rate on customer complaints, which invites a closer look, Banque Atlantique stands out for its commitment to quality and security. Clients considering Banque Atlantique should delve into its customer service record to gauge compatibility with their expectations.

Banque Atlantique earns 91% level of Trustworthiness

Perfect Trust Endorsement: Banque Atlantique achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Banque Atlantique. The company provides a physical address, 12 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Banqueatlantique.net has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Banqueatlantique.net has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • While Banque Atlantique has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 6% of 15 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
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Banque Atlantique bank procedure customer service

Hello,

My name is Steven Morris and I am a trade agent. I have a compaint/issue with Banque Atlantique. I helped arrange a business deal in the Ivory Coast back last year relating to the supply of livestock medicine. He issued a Deutsche Bank International Bank Draft in the form of payment and left it at a law firm in Abidjan Ivory Coast.

A funded non resident merchant account has been set up for me with Banque Atlantique and the International Bank Draft has been left there. I was told the bank draft would be monetised and I would be able to initiate a swift transfer to my Bank in the U.K. in order to receive the sum and nothing more required this is what was said and what I was told.

The bank have come back and said this was on the 29th of July I cannot receive the funds for transfer without indigenous certificate of incorporation and that I should see my attorney about this who requires an advance fee to carry this out.

I have told the Attorney I am prepared to pay a fee for his service to me only after I receive the funds in my account as I believe this is fair.

Can you help me with this issue please let me know.

Name of Executive Director of Banque Atlantique I've had correspondence with Joseph Bakayoko and name of attorney I've had correspondence with (Chief) Muda Barack Azeez.

Banque Atlantique Email: [protected]@batlantiqueci.com
My email: sd.[protected]@hotmail.co.uk

Thank you

Steven Morris

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Banque Atlantique bank account

Hi,
I live in North Macedonia Europe. I have a one question please. My mother Is accountant and before many years she make a friend and then give him financial work and advises for work to a business man ho after that live her a cheque of 150000 Usd In Togo Lome to a man Reverend Johnson Isu. Now beacouse my Mother Is with cancer, she give to me to talk with him and to make transfer of that sum. I whos asking many banks how cun I exchange foreign draft check without success and when I contacted Rev Mr. Johnson Isu and told him that Its not possible to exchange the cheque he went to your bank and as he told Me now he have opened beneficiary foreign bank account in my name, so that the money cun be transfered to my bank account here In North Macedonia. Beacouse of finding that this Is not a mail scam to my mother and me, please cun you tell me Is there realy maden a foreign bank account in my name there in your bank Atlantique bank. My Full Name Is Vlatko Sekuloski.
Foreign export earnings instructions
Client detales
Vlatko Sekuloski

Bank detales
Bank name HALKBANK AD Skopje
Bank address Ul. Sve. Kiril i Metodij br. 54
State North Macedonia
SWIFT EXPCMK22
Detales 05.03.1981 Skopje North Macedonia. Personal Number [protected].
Mob phone personal [protected]
Please tell me is this truth so that i cun trust this man or avoid giving money to this Mr. Reverend Jonson Isu for anything he cun request from Me. Thank you very much.
With Respect,
Vlatko Sekuloski

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12:27 am EDT
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Banque Atlantique inheritance

I have inherited an inheritance from my late uncle Mr. Thomas Sutherland of $6, 200, 000 US dollars. The funds are being held at the Banque Atlantique in Lomé Togo. The bank asked me to provide the necessary documents stating that I was named as next of kin. I did provide these documents. The bank was prepared to hand me the funds. They made me a bank account at their bank, they gave me the account number and pin for this account. They told me what to do to transfer the funds from this account to my account here in Canada. I did everything they said, but the PIN number was not working. So I contacted the bank, they sent me an email stating that they wanted to send the funds to me from bank to bank. I thought that was really odd, why did they change their mind like that? I gave them my banking information. Next thing you know I am contacted by the bank once again, and they announce to me that I have to pay taxes on the said funds. I was charged $500 for five years. I had to pay $2500 in taxes in order for the bank to release the funds to me. Once I paid the taxes, the bank then tells me I had to get two certificates. A money laundering certificate and a certificate of status recognition. Both of these certificates cost me $2550. Once this was done they then informed me that they had gotten a phone call from someone stating they were related to my uncle. So now the bank wanted a DNA test. I then flew all the way over there, got the DNA test done. Once again this cost me another couple thousand dollars. Finally the results came in, it said I was 19.99% of a match of DNA to my late uncle. I sent this letter to the bank, they still weren't happy. They informed that I had to get another two more certificates. This cost me another $1400. Once the bank got the last two certificates, they finally decided to send me my inheritance. But no this did not happen, I got another email from the bank stating that I would have to pay a European tax on my inheritance. The bank said they were not affiliated with them, so they had another option for me. They told me they would send me a special ATM MasterCard to which I could withdraw $25, 000 a day. The bank stated that they would pay the insurance fee on the card but I would have to pay the UPS Delivery fee and the Pin Code fee. I agreed to this thinking it shouldn't be too much. Once I agreed, the bank told me that the UPS Delivery fee was $400, so I sent the bank the $400 they needed. Then they told me that they would charge me $6200 for the Pin Code fee. O.1% of 6, 200, 000 US dollars. I said enough is enough, I did not pay for the Pin Code fee yet. I need some help. Can this bank do all of this to me? I did everything they've asked of me. I paid a lot of money to do what they wanted. I've never heard of such thing being done here like this in Canada. Having to pay taxes, having to pay for certificates, and now having to pay for a Pin Code. Please help me, I don't know what else to do. I think if I pay the Pin Code fee, they're going to ask me to do something else. It's been one thing after another with this bank. And they still want total control over the account by giving me an ATM MasterCard. I do not wish to get this card, I wish to have the funds directly deposited into my own personal bank account. Please get back to me, tell me what can I do? I also have all of the proof from the bank, I kept all of their emails. I also have attached a few photos to prove what I am saying. Please help me!

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Banque Atlantique security department want respond

I requested to effect a Change of Ownership and Authorized Signatory of the estate belonging to my deceased family member Felix Chan Laponite of account number [protected] to my name, I was required to provide by e-mail, as an attachment, an Executor Letter issued by the probate court in Cote D'Ivoire, that clearly states I have been given the authorization to act on behalf of the decedent's estate as an executor. The bceao agency demanded me to provide a Certificate of Ownership and an International Fund Transfer Permit and non citizen. For the Certificate of Ownership, that as the Letter of Executor can go in place of that. And for the International Fund Transfer Permit I received that from Minister Finance. My last step was verification from Security Department at your bank. I have completed all steps and was told by the officer ( Mrs. Emeline Yamoussou, )
International Fund Transfer Verification Officer,
Security Department,
Banque Atlantique
Cote D'Ivoire
Email: security@banqeueatlantique.ltd
Security@banqeueatlantique.ltd
That this was the final step. Haven't been contacted in 3weeks. My emails are been blocked now after I finished all requirements.Please give me assistance. I have already paid over 90, 000 to resolve my taxes the courts the Minister of Finance the Bceao Agency and the bank were my account is located (Banque Atlantique ) also to satisfy my lawyer. Please assist!
Derwin Dewayne Manning
Email: [protected]@gmail.com
Alternate Email: [protected]@gmail.com

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1:30 am EDT

Banque Atlantique bank account

Is this deal legit?

does mr.Anthony tumah
>> director, international remittance department
>> bank atlantique benin republic and barrister philip mangura, principal partner work for the bank?

attn:marc,
>>
>> the above mentioned name are to informed that we have received all
>> your bank details information as submitted in this bank by one mrs
>> leno mfuta whom her late husband mr.Martin mfuta deposited amount of
>> $18.5 million here in our bank and use her name as the next of kin, she
>> has submitted all your information as her foreign partner /appointed
>> beneficiary to receive the said fund on her behalf, having received all
>> your information as submitted by mrs leno mfuta.
>>
>> then we have perfected every arrangements as regards the transfer of
>> the fund, but first and foremost and we have forwarded your file to our
>> legal department headed by barrister philip mangura, principal partner
>> accredited attorney, legal department whom will proceed to the federal
>> ministry of justice department office here in benin republic to secure
>> what we called international financial clearance and wire order
>> certificate which will be submit here in our international remittance
>> department office for the transfer of the fund to take place.
>>
>> having forwarded all your information to our legal department and you
>> will be waiting to hear from them in order to advice you further about
>> securing the document which will guarantee the immediate transfer of
>> the fund in your bank account, he will communicate with you definitely
>> by today 26th of march 2019 and kindly wait to hear from him.
>>
>> meanwhile and do acknowledge the receipt of this message as soon as you
>> read it
>>
>> yours in the service,
>>
>> mr.Anthony tumah
>> director, international remittance department
>> bank atlantique benin republic
>

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7:46 am EST

Banque Atlantique scam emails from your bank

I keep getting e mails saying I have won money? Is it a scam?

I understood very well your situation, but I must not collect your hard earn 50£ since I know it will not be able to complete your transaction, there is no need collecting the money that is not enough to champion your transaction that is the reason I have refused you from collecting the money that your wanted to borrow because it is not enough for the transaction, we are not scam that go for anything even when they know that it will not complete the purpose of the payment.

Mrs. Janet adams
@ banque atlantique mali

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Update by laineyanne
Feb 20, 2019 6:41 am EST

here is the most resent e mail

Dear Lorraine,

In your account with ous is 1, 500 000 USD and we have loaded it in an electron visa card which we want to convey to your destination that is the reason we have asked you to send 100£ for the shipment of your parcel and as soon as your card gets to your destination, you will be able withdraw from any ATM VISA CARD MACHINE closer to you with the visa card that we will send t you, the card will come alongside with the legal documents backing this transaction.

You can send the Money for the shipment using Western union, money gram or ria via the below payment details:

Receivers name: Darrell Cullen
Destination: Bamako, Mali
Amount: 100£

Once we confirm the receipt, we will make the shipment and give your the dhl tracking air waybill so that you can track the moment of the parcel till it gets to your destination.

Regards
Mrs. Janet Adams

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Banque Atlantique inheritance bank card payment request

Dear sir or madam

I was contacted by the Togo branch to advise me I needed to pay for my debit card today be tracked to the uk.

I was concerned this wasn't a banks usual request.

My name is Claire Catherall, I was advised I had inherited this money and was told they won't relish this card until I pay the bank so they can pay the courier company
The director of the Togo branch told me the inheritance was loaded on to the card,
Can you contact them to find out if this is correct or am I been scammed

Regards Claire Catherall

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5:58 pm EDT

Banque Atlantique someone attempting to use your bank as a scam via email

I received the following email but I do not believe it is from your bank. This can possibly damage your banks reputation if this scam is not addressed.

Edward Dhossou

Re.: Excess Investment Profit Returns (EIPR)

Good day,

Firstly I apologize for encroaching into your privacy in this manner as it may seem unethical though it is a matter of great importance.

I am Edward Dhossou, Investment and Administrative Manager, I work at Banque Atlantique. I am contacting you because my status would not permit me to do this alone as it concerns putting claims on an Excess Investment Profit Returns (EIPR) which my department turned out the last year 2017.

Please kindly get back to me for more details if I can trust you.

Regards
Mr Edward Dhossou

This scam has appeared in my emails several times and I hope this does not cause harm to your banks Reputation,
Sincerely yours,

Mike S.

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7:49 am EDT

Banque Atlantique I am complaining about your bank account holder and collecting money in the name of your bank

dear sirmadam
i am a resident of india and i have recently transfered 200 dollars to the following account.
Country: Cameroon
Account name:Nchunu Alexander Babila
Account number : [protected] [protected]
IBan:CM21 [protected] 437
Swift:ATCRCMCMXXX
the account holder has accused of making money by false promotions by claiming himself as HR representative in your bank and promises to offer a job in your bank.and he charges 200 to 1000 $ from everyone.you can check is account for proof of transfer.I am one of the person who lost my money from the advertisement he made through web.
now i would accept its our foolishness to lose the money, but it would be greatful if you consider this email and block his account to stop further malpractice by him.
i request you to kindly check his account and take a necessary action to avoid spoiling your reputation and it would be helpfull to others to not losing any money further.

kindly reach me if you any clarifications

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9:32 pm EDT
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Banque Atlantique inheritance

Application as next of kin of the account holder JA/(Woods): [protected]..
I Marktwain Woods, humbly refer to these esteemed bank today, o8-08-2017, as a next of kinship to your deceased customer Mr. James Alexander Woods. Whose funds was deposited(USD$14Million)with your bank before his demised.I humbly apply putting claim with all honor in respect to the inheritance funds and Gold family Treasure with the BANK DU ATLANTIQUE under the Finance Ministry controlled by the DAF Director for Administration and finance, with the deposit registration already shown above.
I hope my application will be honored because I want all deposit to come to me in my country without delay.I sincerely hope that you will receive my apology for the lateness of making this claim. Also please note that I would be greatful if all letters is in english. Thank you so much. I anticipate your co-operation in this matter.
Mr. Marktwain Woods

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12:16 pm EST

Banque Atlantique general banking warning

Mr Boris Bada, if you ever come across this man claiming to be an official with Atlantique Bank, delete his mail immediately. I have personally spoken to authentic officials that have informed me that Mr Bada is a corrupt criminal who intentionally asks for payment for fake cost. He will continue to make up cost if you keep paying him. These cost are fake and he pockets the money never actually helping you. He promises a 3 day turn around on obtaining your money disbursement, but then comes up with false reasons for more money before you can get your payout. Stay away from any emails or contacts from this person or Atlantique Bank in general. It is a very corrupt organization. Bada Boris

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1:11 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Banque Atlantique gregory gordon

Dear Roxanne

Thanks for your mail, as regard to your question if you don’t pay the fee the Court of Benin will not issue any documents to you and the Atlantique Banque cannot carry on the transfer.

The most inportant thing is to get the needed documents from the Court Benin, we are partners in this business deal and we are meant to join hands and ratify this issue, but It may interest you to know that I receive what I call pittance very little salary compared to my top office position, and I have wife’s and kids to bring up, I will have to contribute the little I have to ratify this issue, I will therefore come up with the sum of 1, 000dollars (one thousand dollars only) I know I will find it difficult to get but I will try my best, whatever is going to take me to raise 1, 000dollars tomorrow morning I will do it for us to conclude.

Kindly send 1, 450dollars (one thousand four hundred fifty dollars) tomorrow morning, and let the Court know that your partner which is me will come with the balance.

Below is the details to enable you send the send the 1, 450dollars today or tomorrow morning via Western Union Money Transfer or MoneyGram Transfer.

RECEIVER NAME: ONWUKWE EKEOMA
ADDRESS: 06 BP 2452 COTONOU,
DESTINATION: REPUBLIC OF BENIN.
Text question: WHO SENT THE MONEY?
Text answer: PALANGUE

I wait your mail as soon as you send the money.

Regards
Gregory

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lucimara silva
, BR
Nov 30, 2019 10:27 pm EST
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Hello good morning, please can you verify the authenticity of this account, and if this fund actually exists, was asked for values: 217 € .to release the COT to make the transfer to Brazil.Please help me, please answer me.
thank you so much

Lucimara Silva

contact watsap + 5515 [protected]
email : lucy_silva1@yahoo.com.br

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akabrdinbadshah
, US
Apr 27, 2019 5:54 pm EDT

i want chech it out this master card nuber's name [protected].

A
A
akabrdinbadshah
, US
Apr 19, 2019 6:16 am EDT

as soon as possible information about check out card holder name.

A
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Aléx'Zàndreâ Deveaux
, US
Mar 03, 2019 4:21 am EST

I sign up for a loan over text message. I want to know if this is legit or its a fraud using your company name.

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Alman
, PH
Sep 10, 2018 5:48 am EDT
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Good day, sir/madam I'm a Filipino citizen, I make a loan at Perez finance in benin, and as per advice by the finance company that they transferred my funds in your bank. I just to confirm if this account number of mine really exist in your bank.. Acct number: [protected].. Hope you can help me with my concern..

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