Third year in a row I've tried to withdraw money. Each time I was told it was sent. Waited three weeks, still no check. Called five times and each time was told they would have to stop payment (TAKES TEN DAYS TO DO THAT) and issue a new check. Another ten days. They would "try" to overnight it if the supervisor approved.
Customer service was useless.
My surrender value on the account is only $2000 and I will be transferring this account to Fidelity Investments where I should have gone in the first place.
At the time I was setting up my finacial future a Bankers Life agent talked me into an annuity. Of course neglected to tell me that once the money was deposited into the account and I opted for annual withdrawls I would lose all control of my money.