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Bankers Life Customer Service Contacts

+1 800 621 3724 (Customer Service)
+1 800 787 1431 (Annuity Inquiries)
+1 800 773 4760 (Claim Inquiries)
+1 800 654 3072 (Non-Claim Inquires)
+1 800 283 8011 (Life Policy Inquiries)
111 E Wacker Drive, Suite 2100
Chicago, Illinois
United States - 60601

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Complaints & Reviews

Bankers Life and CasualtyLied to me tried to exhort money

In April 2010 Bankers Life Agent talked me into converting a long term policy into a home care/life policy. He had me make out a check for $221 and Bankers Life deducted from my checking account $219 the amount on the old policy I made these two payments in April, the Agent swore up and down I would not have to make a payment in May, they stole the May payment out of my account anyway I had to cancel my checking account to prevent any more theft. I never received the New Policy. They never returned my money.

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    • Mi
      MichaelAIL Jul 14, 2010

      If a policy has been approved money is never "returned" especially if you cancelled it when it was approved.
      The only time it is returned is if you were declined for medical reasons or if you withdrew the policy (cancelled policy before the approval date, which is usually in the first 30-45 days)

      I am sorry you had a rought time. Some agents can give a bad name to the entire insurance industry

      **note'** I don't work for Bankers life or have any affiliation with them in an way shape or form. I do work for another insurance company though

      Again, I apologize for your unsavory taste in your mouth, I wish that all agents were more ethical

      0 Votes

    Bankers Life and CasualtyGive me runaround on check for a loan

    I took out a loan on my life insurance policy from Bankers Life and Casualty 14 days ago. They said there would be no problem! As of this day I have just got one run around after another on when I'm going to get my check and who's fault it was.I called home office and they said they would have it for me in three business day, no later than yesterday. Waited for check until after mailman run, guess what, no check. Called them back up, They said the man whowas supposed to send it out, the address did not have an S for south so he didn't send it. I was told it would be sent priority mail to me for today no check!!

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      Bankers Life and Casualty — Lies and more lies

      For those who are thinking of joining Bankers Life and Casualty as either an agent or as a client I need to...

      Bankers Life and Casualty — Be careful

      I have been trying to file a claim with Banker's Life Long Term care for my 91 YO mother for over 6...

      Bankers Life and CasualtyChecks in the mail

      I was so delighted at first setting up my elderly mothers annuity plan and life insurance, then the mistakes started happening, the checks didnt come as planned it took 3 months for the payments to begin, and then I got 2 at a time, not knowing one was the real check and one had a different account on it. Thank God I didnt cash them. Once the mystery of the double checks were solved and the income annuity was coming in, I talked my brother into joining and setting up an income annuity for himself, he is in the enstages of COPD, his checks never did come in, he demanded his money back and got it, (lucky him). Now that mom is very ill and is not going to be with us much longer I need more money to pay for a facility. On the 6th of April, I signed papers to cash in one policy, and change my address, by the 20th of April the Annuity Dept got my paperwork, (yeah in this day and age of electronic transmissions you would think it would have gone faster than the ponyexpress) I was promised that I would get paid by the 17th of May. So I waited... On the 18th of May I started calling, it didnt help that my agent would not return my calls so I felt I was in it alone. Finally when my agent did answer his phone, he said he would call in the morning, the next day I found out that the check was issued to my old address, so the post office returned the check to the company, not sure why they didnt forward the check to my new address everything else was forwarded, the annuity dept had the correct address on the paperwork submitted yet they still sent the check in the amount of $25, 000 to the wrong address, such incompetence! Now after my 5th call to the annuity dept I was told it was still in process of being reissued and would not be sent out until Monday. When my mom passes I will pull whats left of her money out and reinvest it into savings bonds it my take longer to mature but by God I know where they are. I would not recommend Bankers to my enemies much less to anyone who is looking for a secure future.

      Checks in the mail

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        • Di
          dispectible Oct 09, 2015

          Banker Life has to be the worst ever, when trying to file a claim for my 91 year old Mother who had been paying her Policy for 25 years, I was told they woulden't cover her assisted living cost because in 1989 when she took out the policy there was no such wording, Nursing home only. After fighting with them for over 6 months, we finally got them the start paying for her care. But they said her LONG TERM CARE POLICY would only be covered for 3 yrs total., and not one penny more. So had to fight with them every single month to get a check, they kept adding on, saying they needed more information, It was something different every single month. Soooo here it is the last month of her 3rd year, and they sent me a letter saying they once again needed more information once again. So I had the director from the assisted living call them (they were on speaker so I could hear) they said they tried making contac numerous times and were unsucessful, ( which was a lie) and they would process mothers check and it would be 8 - 10 working day before we would get it. The director asked if there was any thing futher they needed, and they said no they had everything they needed to process the claim. TODAY (10 days later) I get another letter saying they needed futher information in order to process the claim. They are terrible, trying to keep monies from a elderly person, that she is due. The worst service EVER, they have been a nightmare from day one. PLEASE NEVER TAKE OUT ANY KIND of service from them, you will be sorry!

          0 Votes
        • Jm
          Jmacck Sep 15, 2010

          I had a very similiar situation occur. Stay away from this company! Bankers Life should be called Bunko Life.

          0 Votes

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        Bankers Life and CasualtyUnethical treatment of agents

        I was an agent with Bankers Life. My income was restricted by the new Branch manager through control of leads I paid for and assignment of agents to me.
        I resigned.
        This is an office of 7 to 15 agents. In the past year this office has gone through over 30 agents and three managers.
        Bankers is aware of the financial situation they placed me in.
        I live in Kentucky so they are filed a law suit against me in Chicago knowing I could not afford a lawyer or the constant trip to Chicago as a result of my association with them.
        The suit is base on the fact that this same branch mangager is stating that a client said that an agent said that I told them to stop by.
        I am an easy target.
        Can anyone help?

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          • Sl
            sloco Jan 29, 2011

            I guess you are in Bowling Green and didn't they have to fire their managers for bad practice. I would not take this lying down. I will help if I can. I also am an ex agent from this company and they are trying to get money from all of us for policies that were cancelled after we quit (supposedly!)

            0 Votes
          • Ba
            Bankers lies Jun 11, 2010

            I have witnessed clients being ignored and deceived with managers having full knowlege of it and them doing nothing to stop it or fix it. This is a low rate company!!!

            0 Votes
          • Ba
            Bankers lies Jun 11, 2010

            Stay as far away from that company as possible. Inside Edition will air a report June 11, 2010 showing High Level managers training agents to deceive clients. This high levelguy is a Regional Vice President with the company. Nice leadership Bankers...

            0 Votes
          • Ca
            Carrie Lin Jun 10, 2010
            This comment was posted by
            a verified customer
            Verified customer

            Let me guess... you reported to Scott Bogdon. Am I correct? Which KY office were you in? What percentage were you contributing toward to nonexistant leads?

            1 Votes

          The complaint has been investigated and
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          Bankers Life and Casualty — Lies and Deceit

          I worked for Bankers for a little over 6 months. During that time I was promised leads, training, and a...

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Bankers LifeCan't get money back

          We've been trying for 4 months to cash in an annuity. My father had to go into a nursing home about 5 months ago. He had nursing home insurance with Bankers Life, but found it would pay very little, wasn't as we were told. We haven't seen a penny from it, don't expect to. We had to apply for Medicaid to pay for his nursing home care. To do so all assets for that person have to be cashed in. We had little trouble with other companies, but Bankers has given us the run- a- round with the annuity. An agent visited the home, filled out forms, called the company to see if they had everything needed. He said the check would be sent in a couple of weeks. That was over 3 months ago. We've called & e-mailed the company over & over to no avail. They always have some excuse, or transfer us elsewhere. Some have been downright rude, others have just lied. We've had to pay out at least $18, 000 so far in nursing home costs we would not have had to pay if we hadn't had the annuity. The Medicaid social worker told us she sees this sort of situation with Bankers all the time. If this continues we could be bankrupted as a result of doing business with Bankers. Now they're telling us the check was mailed 8 or 9 days ago. It still hasn't arrived. Today a rep told us it'll come, often takes that long. That's strange as we're about 500 miles from the home office.

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            • Re
              Reviewer91028 Jan 22, 2016
              This comment was posted by
              a verified customer
              Verified customer

              Since Aug 15 after I get a note in the mail saying my agent quiet. There is on one to help me. The funny thing is that they keep taking my money out the bank.

              0 Votes
            • Ca
              caroljo Jan 05, 2013
              This comment was posted by
              a verified customer
              Verified customer

              they are charging me more then what i am suppose to pay they charged me $25.37 and it is suppose to only be $23.82 a month this company should be investigated i also have a second policy ad that one is suppose to be $18.77 a month

              0 Votes
            • Jm
              Jmacck Sep 15, 2010

              This is the standard operating procedure for what I call Bunko Life. I struggled with them for almost 6 months.

              0 Votes
            • Be
              BewareScams1 Jul 14, 2010

              My resume got pulled from Careerbuilder and this recruiter called about a position that had nothing to do with the IT jobs I was looking for but being as I was out of work I thought why not see what they have to offer. I asked the recruiter if the job paid benefits and he said it did. He wanted to schedule an interview but said it had to be this one day only, which was a pain because I had an interview scheduled in another state the day before. But I decided to go, so I came back the night before.

              When I arrived at the interview site they emailed me. It was an old building and an old bankers life sign was above the door. I walked up the stairs to the interview site and too my surprise the offices were completely empty. A woman and a man were sitting behind one of those rented tables that fold out and they had a paper table cloth that said Bankers Life it. The woman asked me for my hard copy resume and then gave me a piece of paper to fill out.
              Just walking into this setting made me feel like this was not right. So I asked the woman isn't Bankers life a big company and she said it was but they were just moving into the area. (Now the sign outside the building door was old, so this was another disconnect). But I went in to fill out the paper work she gave me, and looked at her handouts. I asked is this where the interview was being held, and she said this was just a 1st round interview and it was a group session about the opportunities at the company.

              There was another room set up with 20 or so chairs, and a video player. The woman came in and started to talk about the company. Several other people came in, and this one woman was like me a bit surprised at the room setting and the fact that she had been told like me it was an interview for a management position.

              Then I looked at the handouts she gave us, and saw they were looking to hire sales agents. But the information appeared to say you would be a contractor for them, and you would have to sign a contract and pay them to work for them. (supposedly for license fees to be an insurance agent in the state of Maryland). At this point I came to the conclusion that this was a real scam. No legitimate business would be asking potential employees for money on the 1st interview.

              I got up and asked for my resume back, the woman insisted I give her back the handouts that had her name and information on it and the company name. I guess so I wouldn't have any evidence to give the police. I left feeling violated, and also lied to by whoever it was that called me.

              When I got home and searched the internet, and sure enough there were other similar instances reported, where people had gone to successive interviews and each one they were asked for more and more money. Some reported up to $600.00.

              If you get a call like this, I suggest you do not go to the interviews no matter how desperate for work you are.

              0 Votes

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            Bankers Life and Casualty Companyphone, email job interview scam

            I have a resume posted on Career Builder and eceived an unsolicited call regarding a job "interview" from Bankers Life and Casualty Company (email below). When I inquired about the position descrption, I was told to go to www.bankers.com where I was immediately put through to Conseco Recruiting. This is a scam. They have no position. Please stop them!

            Dear Xxxx,
            >
            > If you visit our website, and click on careers, It will tell you exactly what
            we are all about and what we are hiring for.
            >
            > Our website is: www.bankers.com
            >
            > If you are interested please let me know. my number is [protected].
            >
            > Sincerely,
            > Alicia Michelle
            > Bankers Life and Casualty Company

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              • An
                Andyguynh578 Sep 09, 2010

                I just got an e-mail from this company as well. They ..."read my resume on monster.com and decided I was an excellent cadidate for thier company" Mind you, I have spent twenty years as a contractor painter; and in between that I soent 5 years as a line supervisor at a wall board factory. How that equates into selling insurance is beyond me. If they are that hard up to get employees, something is definately wrong.

                0 Votes
              • Jx
                jxjxr44 Aug 11, 2010

                I just recevied a phone call from Alicia at Banker's life, phone number [protected]. She asked if I would be interested in a Career Briefing next Monday to get to know the company and find out if I was interested in a career with them. She said the times were at 10am and 2pm. Seemed fishy to me so I got her info and told her I'd call her back. You can't be too careful these days.

                1 Votes
              • Ki
                Kirk Fontaine Apr 14, 2010

                Hello all

                I just received a call from this organization called Bankers.com and they told me about the company and then told me about a position they are offering based on my resume that they pulled from Yahoo Jobs . The representative told me they are looking for motivated individuals to fill these positions I did not ask what positions they were. I felt something was not right but let her tell me that I would have to go out to Middleburg Hts, Ohio for an interview for the positions that are open. I told her that I did not have transportation to get out there and she insisted that she will send a confirmation email for the interview that was scheduled for 3 pm the next day . So I agreed so I can get her off the line and checked them out online and the first search that showed up was Bankers.com scams. So be aware and read the other complaints -they will ask you for money to take the training courses for the sales positions when you go to the interview . I am sure I wont be going based on what I read.

                1 Votes
              • Co
                cook456 Mar 30, 2010

                The other comments listed here are B.S. re: "I work with Bankers life...I too posted a resume on career builder and rec'd a call from a solicitor...if you look them up further, you will see that they rec'd citations for calling people registered on "Do Not Call" lists...please note, they called my home phone number which was NOT listed on my resume...when I questioned the man further, stating that this was not a legitamate call re: no where in my resume do I have "banking" experience, why would your "supervisor" want you to call about my resume and why would you call my "home number NOT listed on my resume"?????? He was flustered and said " if you are not interested, it is OK" and hung up., ...it isn't his fault (I guess) but seriously, it is tough enough having lost a job and seeking a new one...why do people need to "prey" on others...if they call again...I will mention the "citations"...and I will pursue further action...thanks for posting your original and let's hope others learn from our experiences...

                1 Votes
              • Sm
                smjjjen Jan 28, 2010

                I work with Bankers, they are hiring for a sales team in NC, not sure how/where or why you think or were told they are not

                -1 Votes
              • Sm
                smjjjen Jan 28, 2010

                I work with Bankers they are hiring in Charlotte NC, not sure how/ehre/why you heard that they have no job openings.

                -1 Votes

              The complaint has been investigated and
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              Bankers Life and CasualtyBeware

              My sister, I'll call Amy, had posted an online resume, Bankers Life phoned her for an interview. All the rewards and benefits she was told about was just too good for someone with her work experience. I went to an interview with her just to help her find the address and just planned on sitting in the waiting room. Amy went back in an office and about ten minutes later she came out and ask me to come back there with her. There were two men in this office along with one popping his head in and out. As I sat down these guys started asking me questions. It was as if they were plotting a strategy. I listened to three hiper, laughing men for a few minutes going on about careers, commissions and how upper management would be so proud of them to hire both me and my sis. Very confused about what was going on, I ask them, what's up with this interview because I wasn't looking for a job, my sister was. Basically they said that with Amy's and my looks that we could make a lot of money with Bankers. How with our looks and our sweet personalities that no one could resist buying policies from us.

              Then as long as I live I will never forget what one interviewer said while the others chimed in. William said, "These old Gizzers won't know what hit them, they will buy any policy just to get to look at you two." A lot of other derogatory comments were made about the elderly too. The first person to come to my mind is our own Poppop. What a terrible name to call our elderly men.

              I stood up and looked at Amy and my sweet Amy completely went off on these guys. She told them that they had wasted her time because she didn't know the job was for a prostitute. She also told them that since she was a christian that she didn't think the Lord would appreciate her taking advantage of the elderly for a pay check. As we walked out the door, my sweet Amy said very loudly, "you sick SOB's." and slammed the door. I was so proud of her. I couldn't have told them off the way she did because I was in shock.

              A good thing come out of this interview. We love the elderly, we have several in our church that we visit as if they were our grandparents. Amy has enrolled to start Speech Therapy, she wants a job helping our elderly, not harm them.

              We did write a letter to the Protection for the elderly.

              Job seekers, especially women, BEWARE of Banker Life. Don't waste your time or your dignity interviewing with these creeps.

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                bankers life and casualty/long term carenon payment

                Bankers Life and Casualty should be shut down. This company is absolutly deceitful in its behavior. My Mother bought a Long Term Care policy on my father years ago. My father has become bedridden, in need of significant daily care. The company did pay 26k of the claim after making us jump through hoops but given good documentation paid. Now after a required 6 month break and additional 6-9mos we filed additional legitimate claims and the company is trying desperatly to weasel it way out of its obligations. No straight answer from anybody, shifted from person to person, no case representive. As of late are now claiming they sold us a different type of policy than the salesperson stated and different than even the policy documents describe. We have retained legal representation and given full documentation will track them to the end of the earth to get fair treatment. I CAUTION YOU that unless you have significant resources to hire an attorney and are in good enough health to maintain the pace of the task DO YOUR BUSINESS ELSEWHERE. This company is an absolute rip off scam and with good reason they have lost better business bureau accredation. The top executives should be put in jail and the people that enforce their theiving policies should me put in as well...

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                  • Ga
                    ganngael Jun 13, 2011

                    Bankers Life is set up so it's too difficult to make a claim...in a persons time of need...how deplorable. I am getting no where for my mom with her long term care plan with them. I want to do something about it...make it known to others not to buy from them.

                    0 Votes
                  • Fo
                    Former Bankers Life Agent Dec 23, 2009
                    This comment was posted by
                    a verified customer
                    Verified customer

                    I am very sorry to tell you that since they were bought and consolidated into Conseco they have become a scam operation.

                    A lawyer is your only hope, and that may cost as much or more than you get.

                    Former Bankers Life Agent

                    0 Votes

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                  Resolved
                  Bankers Life & CasualtyDeceit

                  This company should be ashamed of themselves. My parents 75 and 76 years old have had a policy with them for 6 years. My dad had a significant stroke that left him seriously debilitated. He was sent home to die with dignity and respect. My mother contacted Bankers Life to "activate" his policy for home care. Believing in what the agent sold her (all lies).
                  She was told by MULTIPLE people at Banker's Life, " He (my father) met criteria for round the clock care 24 hours / 7 days a week". Any sane person would believe that meant Bankers Life would pay on the claims for round the clock care givers 24/7. WRONG!!! They failed to mention the BUT... He met criteria for round the clock care 24/7 BUT... the policy will only pay a max benefit of $120 a day. Now who knows anyone who will work for $5.00 an hour . No one. It's unamerican. It's below minimum wage. Disgraceful!!! Bankers Life is deceiving our eldery. Selling them a pack of lies to get them to sign up for the policies. They had no problem taking the funds from my parents to pay the policy premiums, but they have all kinds of problems paying on the claims. I say it's Elder Abuse!!! When you call the company, you get a huge run around with empty promises that they will "look into it", and call you back. No such luck. "Customer Service" representatives are very rude. I spoke with five different people trying to help my mother, to no avail.
                  BEWARE!!!
                  BEWARE!!!
                  I can only hope someone will see this psoting and avoid getting involved with Bankers Life & Casualty.
                  For my mother whom is 75 years old to have to go through this while trying to cre for her 76 year old status post stroke husband of 54 years is a crying shame.
                  Again, I say to Banker Life & Casualty - SHAME on you!

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                    • Em
                      Emccar Mar 03, 2010

                      This complaint has no basis. While it is sad and tragic that the senior in question needs round the clock care, it simply comes down to what happens 99% of the time. Poor or no planning. Or what I run into all the time, "oh, that will never happen to me so no I don't need more coverage than that".

                      The policy in question is clear on what it pays out. Chances are very good that the amount of benefit sold was all the senior could afford at that time. It is not Bankers fault that it is not enough. If anything, the children of the seniors should have reviewed the policy to make sure it was enough for catastrophic care.

                      This can be compared to buying a brand new car outright and having no collision insurance on it. Then when it gets totally wrecked and unusable by the fault of the owner, the owner screams that they should get full coverage. Doesn't work that way. You get what you pay for. Period.

                      0 Votes

                    The complaint has been investigated and
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                    Resolved
                    Bankers Life and Casualty — Agressive hiring tactics

                    I went on an interview with this company after being contacted after having my resume posted on a job board...

                    The complaint has been investigated and
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                    Resolved
                    Bankers Life & CasualtyFailing to live up to contract

                    My 92 yr old Mother was in perfect health until suffering a TAI in Jan 08. It caused her to move in with us which is fine. I love taking care of my Mother, however, Bankers gave her a long term health care plan in '97 with in home care. Today I called and they said 'not true; only if she is in a nursing home! And then I'd have to pay out of pocket the first 3 months!! I want at home assistance and they will not provide and the cost would be less. They have ripped her off, lied to her and taken advantage. I will seek legal counsel and I will seek out the news media to make sure that everyone knows about the snakes called Bankers Life & Casalty. Watch out for them...they just want your money!

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                      The complaint has been investigated and
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                      Bankers Life and Casualty Company — Acceptance and then denial

                      My dad was approved for reimbursement for long term care. We were waiting for the elimination period to end...

                      The complaint has been investigated and
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                      Resolved
                      Bankers Life and Casualty — Scam

                      Well let me first say that this company does some nasty things to people. I was called for an interview with...

                      The complaint has been investigated and
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                      Resolved
                      Bankers Life & Casualty/stuart Allen & AssociatesHarassment

                      I have received many threatening voice mails from Stuart Allen & Associates concerning a supposed debt I owe following my departure from Bankers Life and Casualty Company, in Jacksonville FL.

                      At one point in the past year I attempted to set up a payment plan for this debt for which I have never received proof that I owe...just to get them to stop harassing me, but I was told by the representative at Stuart Allen that she would accept nothing less than payment in full. When I tried to explain that I did not have over $2k in my account to just write a check she instructed me to contact my friends and family to ask them for the money.

                      By the end of the call she even added a personal note concerning my voice mail message. Being prior service Army, I still have friends fighting in Iraq. At the time a good friend of mine was attempting to reach me from that location so I added a message to him on my voice mail greeting in the event I missed his calls. The Stuart Allen representative began to tell me how she had difficulty reaching me and it appeared that I was screening my calls. She then proceeded to advise me not to screen my calls as it would be a shame to miss a call from my friend while he was fighting in the war. This is just one of the many personally insulting and harassing calls and voice mails that I've received since leaving Bankers Life at the end of 2007.

                      If anyone has any advice on how to move forward with this situation in a legal ethically sound manner please advice.

                      Rachael Snodgrass
                      [protected]@yahoo.com

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                        • Sl
                          sloco Jan 29, 2011

                          Glad I found your posting. I am in KY and am being still being shook down by Bankers for money I do not feel I own them. They sent me an email that doesn't prove anything and would take an forensic accountant to figure out. I didn't want it to go to collections, but now I will try this method. Thanks.

                          0 Votes
                        • Br
                          Brian74 Jul 27, 2010

                          They've been bugging me as well. I also received a threatening letter that they were going to take me to court because I was stealing other agents from their office as wellas clients.

                          0 Votes
                        • Ra
                          Rachael_Snodgrass Mar 29, 2010

                          Thank you for that helpful reply, Maggie! I will try that!

                          1 Votes

                        The complaint has been investigated and
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                        Resolved
                        Bankers Life and Casualty Company — Hiring Practices

                        I recently received a call from a recruiter from Bankers Life and Casualty, my resume was pulled from...

                        The complaint has been investigated and
                        resolved to the customer's satisfaction
                        Resolved
                        Bankers LifeBBB Status

                        I have an interview on Wednesday. I don't belive in selling something you wouldn't buy youself. If you think you can live with being associated with this reputation, then go ahead. I'll be calling them tomorrow to cancel.

                        http://www.bbb.org/chicago/business-reviews/insurance-services/bankers-life-and-casualty-company-in-chicago-il-4222

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                          The complaint has been investigated and
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                          Bankers Life and Casualty — Home Care Insurance

                          Last year my mother needed home care for about 7 weeks during cancer treatments. I have had nothing but...

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                          One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
                          A consumer site aimed at exposing unethical companies and business practices.
                          ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
                          You'll definitely get some directions on how customer service can best solve your problem.
                          Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.