Menu
BOV Centre Customer Service Phone, Email, Contacts

BOV Centre
reviews & complaints

Learn how the rating is calculated

1.0 4 Reviews

BOV Centre Complaints Summary

0 Resolved
4 Unresolved
Our verdict: Engaging with BOV Centre at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
Verified
The authenticity of the customer service contact information for BOV Centre has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of BOV Centre. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

BOV Centre reviews & complaints 4

Sort by:

Newest BOV Centre reviews & complaints

ComplaintsBoard
O
10:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

BOV Centre Atm issue

I was depositing cash in the Atm in Hamrun branch, at the time of deposit the money of €60 got captured. This happened on the 04th of April 2023 I report on the 05th of April they confirmed that there is a discrepancy of 60euro but they need authorization. Which they are unable to get till now (10 may 2023) they promise every day that they are doing it now and the money will reflect in few mins but month have passed but not the minutes. Please return my money

Desired outcome: I need my money

Read full review of BOV Centre
Hide full review
ComplaintsBoard
C
9:46 am EST

BOV Centre Charging of fees

My aunt used to collect coins and when she passed away I counted and weighed a bag each of 10c, 20c and 5c coins , put them in the appropriate BoV bags and took them to the bank to be added to my savings account, as she had wished. The cashier warned me that this will incur a charge of €2.50. Why was a fee charged for a simple deposit ? Will this be the case every time I take a bag of coins ?

Read full review of BOV Centre
Hide full review
ComplaintsBoard
J
8:55 am EDT

BOV Centre bank of valletta malta banking

I have been living in India for the past 2 years, sent multiple emails with address and mobile number to BOV CS so they can update their data, with not much success. I never received any notifications of the new banking keys being changed and I have been blocked and disabled from accessing my account. I have chased customer service for over 2 weeks. I cannot pay bills, I managed to email back and forth just before they disabled my online banking, requested a call, nothing. They took me round a viscious cycle yet bills cannot be paid. It is disgusting. I have no access to call or email as they seem to be blocked too.

Read full review of BOV Centre
Hide full review
ComplaintsBoard
M
11:16 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

BOV Centre Bank of Valletta Rips Me Off For Thousands

For background on Bank of Valletta (BOV) feel free to check out their wikipedia ad. I am an American and recently traveled to Malta to open a personal account to process international transactions. I used a wire from my American bank account to fund my new account. That wire was converted from dollars to euros, against my directions, at a markup in the thousands. BOV refuses to recognize any mistake and insists I am solely liable for the loss.
Unbeknownst to me and contrary to repeated verbal sentiment, my account was set up as euros-only. The clerk who set up my account neglected at every opportunity to mention this fact and took every opportunity to speed me through the signing of the paperwork. Still she gave the impression that the important parts were covered. Not yet committing any money and having no reason to believe my instructions were unclear, I signed through the paperwork without much thought. I told the clerk I was going to wire in money from my American bank account (about $122000) and asked what fees I might expect. I was told to expect about a $12 fee to receive a wire. I was given a receipt of my account opening which I directed to my American bank. The receipt had no mention that my account was euros-only. I sent my American bank written instructions to make sure that my wire not be converted to a foreign currency and signed their "hold harmless" form. Unfortunately they were too lazy to relay that message to the intermediary bank (they merely put a big star next to the USD code) and BOV automatically converted my wire to euros at a markup in the thousands. The wire form my American bank filled out had not been sent to me for review.
When I found out what happened I immediately complained and, after a few uncomplimentary emails, the local branch afforded me a sit down. By this time I had lost another couple thousand dollars via changes in the global exchange rate. The manager said she was not caught up on the situation and I got no indication my previous emails were read in any detail. The clerk was there and said it should have been "implicit" an account would be set up in the local currency. Management told me that BOV was set up to process such conversions automatically and that they "had nothing to do with it". They told me that once a transaction was logged it was not in any way "possible" to make an adjustment. The summation of their argument against me was that I signed the account opening form. They offered to convert my euros back to dollars free of markup. They said it was not possible to remove the markup on the original conversion. I was offered a cup of coffee. I was told, hey, if the exchange rate improved I could recoup my loss. I asked if I could have copies of any of the forms I signed which they had in plain sight. They said I would need to go to their department of marketing (in another city) and was not given an email, phone number, or website address (I could find neither on the BOV website). I was told they would not formally agree there was a "dispute" and that their lawyer gave me about two sentences of his time. They said I could pursue legal action if I liked.
After warning BOV that I would make numerous online complaints against them, my disputed dispute was escalated to management at the main branch. After having "thoroughly investigated the issue" they concluded that my account being exclusive to euros "was opened in line with my instructions" and that I was "aware that a deposit in USD would involve a currency conversion to Euro". This is despite a massive amount of correspondence and common sense evidence to the contrary. I could have cheaply converted my dollars to euros elsewhere had I wanted to do that. Instead, I got converted to a currency I did not want and had to convert back to dollars elsewhere. BOV has negligible overhead for such conversions and yet insists on making thousands of dollars for administration that ultimately was not competent enough to fulfill the customer's wishes. When confronted with the issue, not for one second did BOV concern itself with what was right or wrong or in fair proportion. They immediately defaulted to paper weaponry and legal "gotcha". The account opening form I had signed apparently had "EUR" written on it and apparently had "I have been provided with the terms and conditions relative to the account and agree to be bound by them." BOV has made it clear this is what it reduces to. Incidentally I hadn't been provided with the T&C (that I am aware of) but I did sign. Also my signature on the account form does not indicate that I knew the account was euros-only. I never selected that option. It was filled in ahead of time. Since this issue was escalated to the main branch, one might interpret this ruling to be indicative of their greater corporate philosophy.
All in all my experience with BOV leaves much to be desired. It took them 3+ weeks to coordinate a simple referral with my old bank and that after intervention on my part. They were unable to deliver a simple letter to my apartment about two blocks away. I had to come pick it up. They botched up simple instructions like "I want to bank in dollars". They wouldn't forward me a small amount of money against over $100000 in checks. In their dismissive letter of my complaint they announce they have enclosed a signed transaction voucher but failed to enclose it. Their customer service department failed to make any response to two separate requests for my signed account opening form. The complaint submission form on their website blanked out both times I tried it. They forgot to give me a receipt for the subsequent opening of my USD account. Must be nice to have paper to hide behind. To change even trivial amounts of money at the teller I had to explicitly sign a form. I really didn't think something like this could happen, i.e. that plain language discourse would be enough. Do I have any real recourse? Does anybody know?

Read full review of BOV Centre and 2 comments
Hide full review
2 comments
Add a comment
S
S
Steven Blayde
, IT
Feb 26, 2016 3:09 pm EST

People from BOV are horrible, unprofessional especially when they they deal with barani- foreign people

I had awful experience with them..

BE AWARE THAT STEFAN GRIMA, SANDRA STEVENS, TONIA PARASCANDALO ARE VERY DANGEROUS PEOPLE...

J
J
Jacobi S
, NO
Aug 24, 2014 1:23 am EDT

Hello - yes sorry to hear that. I bank with them too for my business. They're a bit awful and arrogant. I've lost a few thousand is ridiculous bank fees with them. I am in the process of opening a US bank account for my foreign company. I'd stay FAR AWAY from BOV. They're just kinda awful.

A simple request for a bank statement is $1.50/page - while they lend out my money for 6%! I've had enough of them

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact BOV Centre customer service

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with BOV Centre?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with BOV Centre Customer Service. Initial BOV Centre complaints should be directed to their team directly. You can find contact details for BOV Centre above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about BOV Centre. Discuss the issues you have had with BOV Centre and work with their customer service team to find a resolution.