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I ordered a 3d printer on Nov. 11, 2023 at 02:38:36 and paid using paypal. The payment was acccecpted Nov. 25, 2023 at 02:38:36.The printer was in stock and expected shipping Nov. 27, 2023 with 5 days delivery should've arrived before St. Nicholas as a gift for my child. Since the purchase, the status showed "Order Processing". I contacted banggood on Nov. 29, 2023 at 07:34:04 via chat and I was assured this way "Please do not worry our team try its best to resolve this issue soon." "... soon" on Nov. 29, 2023 status was still unchanged. So again I've contacted at 07:28:35 via chat and received "I would like to inform you that your order is processing and the expected shipping date is 2023-11-30." and "Please do not worry our team is trying its best to resolve this issue soon.". Nov. 30, 2023 at 19:40 order status has changed to "Our warehouse has started packing your items." so I asked in chat "How can you pack a package that is already packed by the manufacturer?" and received the answer "We have to check the order status with the warehouse team so, we have already shared your order details with the warehouse team to check, they will check and email you in 24 working hours with the order details." Guess what? Today Dec. 3, 2023 20:07 CET and my order status is still showing "Our warehouse has started packing your items."
I hope someone from banggood is reading this and will do something about it because no amount of money will explain to my child that on this St. Nicholas day everyone got gifts and its unknown when his will arrive.
BTW, to all buyers: before you buy something from banggood think twice and pay a little more or less elsewhere.
P.S. I have the chat conversations and screenshots and will share it on social media everywhere.
